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- Giant Food
About Giant Food
Giant Food of Maryland, LLC is one of the most established and beloved supermarket chains in the Mid-Atlantic United States, serving millions of shoppers across Maryland, Virginia, Delaware, and the District of Columbia. Founded in 1936 by N.M. Cohen and Samuel Lehrman in Washington, D.C., Giant Food was a pioneer in American grocery retail — it was among the first chains to introduce unit pricing, open dating, and nutritional labeling for food products. Today, the company operates 166 supermarket locations across the Mid-Atlantic region and is the largest grocery store chain in the greater Washington, D.C. area. Giant Food is a subsidiary of Ahold Delhaize, the Dutch-Belgian multinational retail and wholesale company, and is headquartered at 8301 Professional Place in Landover, Maryland. The company is led by President Ira Kress, a 40-year Giant Food veteran who was formally appointed President in 2020 after serving as interim president since 2019. Giant Food generates approximately $3.5 billion in annual revenue and employs approximately 20,000 associates across its store network and corporate operations.
Quick Information
Industry
Grocery & Supermarket Retail
Founded
1936, Washington, D.C.
Number of Employees
Approximately 20,000+ associates across stores and corporate offices
Corporate Office Hours
Monday to Friday, 8:00 AM – 5:00 PM Eastern Time. Closed on weekends and major U.S. federal holidays. Individual store hours vary by location.
dyana.tull@retailbusinessservices.com — for corporate customer service inquiries
Website
www.giantfood.com
Contact Page
www.giantfood.com/contact-us
Careers Page
www.giantfood.com/careers
Products & Services
Giant Food offers a comprehensive supermarket experience combining fresh groceries, prepared foods, pharmacy services, and digital shopping options for everyday Mid-Atlantic shoppers. Their full range of products and services includes:
- Fresh Produce — a wide selection of organic and conventional fruits and vegetables, locally sourced when available
- Meat & Seafood — fresh-cut meats, poultry, and seafood from the full-service butcher and seafood counter
- Bakery — fresh-baked breads, cakes, pastries, custom celebration cakes, and daily baked goods
- Deli — sliced meats, cheeses, prepared salads, hot bar items, and made-to-order sandwiches
- Dairy & Frozen — full dairy section plus an extensive frozen food aisle
- Grocery & Pantry — a complete pantry assortment including national brands and Giant private-label products
- Organic & Natural Foods — a growing selection of organic, natural, and specialty dietary products
- Floral — fresh-cut flowers, arrangements, and seasonal bouquets
- Giant Pharmacy — full-service in-store pharmacy for prescription fills, vaccinations, and health consultations
- Giant Nutritional Services — registered dietitian support for customers managing specific health or dietary needs
- Giant Gas Stations — fuel stations available at select store locations
- Giant Wine & Spirits — available at select licensed locations across Maryland, Virginia, and Delaware
- Online Shopping & Home Delivery — full grocery shopping available at giantfood.com with same-day home delivery through Giant Delivers
- Pickup Service — online order curbside pickup available at most locations
- Giant GO Rewards — the company’s loyalty program offering fuel rewards and personalized discounts
Corporate Phone Numbers
Customer Service Number
1-888-469-4426 — main toll-free customer service line for all store-related inquiries, product complaints, rewards account questions, and general feedback. Available Monday through Friday, 8:00 AM to 5:00 PM ET.
Receivables & Account Inquiries
1-888-263-1605 — dedicated line for all accounts receivable and vendor billing inquiries.
General Complaints & Customer Service
1-800-573-2763 — additional toll-free number for general customer complaints and service inquiries.
Corporate Office Number
(301) 341-3000 — main Giant Food corporate headquarters line for business, media, and escalated matters. Available Monday through Friday during regular business hours.
How to Reach a Real Person at Giant Food
The fastest way to speak with a live Giant Food representative is to call 1-888-469-4426. When the automated system answers, listen to the menu options and press the number that best matches your inquiry, or press 0 to attempt to be routed to a live associate directly. Customer service is available Monday through Friday, 8:00 AM to 5:00 PM ET. For the shortest wait times, calling early on weekday mornings before 9:00 AM ET is recommended, as call volumes increase significantly later in the day.
For store-specific issues, the fastest and most effective path to resolution is often to call the store directly or speak with the store manager in person. Giant Food store managers have the authority to resolve most product quality complaints, pricing errors, and customer experience issues on the spot. For online order and Giant Delivers issues, log into your account at giantfood.com and use the online help center, where order-related inquiries can be submitted and tracked digitally.
Giant Food Headquarters & Corporate Office Address
Giant Food operates its corporate headquarters at 8301 Professional Place in Landover, Maryland — a suburban community in Prince George’s County just off the Capital Beltway (I-495), approximately 10 miles northeast of downtown Washington, D.C. The company has operated from the Landover area for decades, having consolidated and expanded its corporate operations there, most recently adding 31,000 square feet to the headquarters in 2021 to accommodate its growing merchandising and sales operations. The headquarters houses Giant Food’s executive leadership, merchandising, marketing, finance, human resources, and store operations support teams.
Giant Food of Maryland, LLC — Corporate Headquarters
8301 Professional Place, Suite 115
Landover, Maryland 20785
United States
Giant Food Distribution Center
11490 Robeson Drive
Jessup, Maryland 20794
United States
In addition to its Landover headquarters, Giant Food’s parent company Ahold Delhaize USA maintains its U.S. operations center in Quincy, Massachusetts, where shared services, including HR, IT, legal, and finance support are centralized for all Ahold Delhaize USA brands. For formal written correspondence or escalated complaints directed to the corporate team, use the Landover headquarters address above and include your full name, return contact details, Giant GO Rewards account number if applicable, and a clear description of your concern.
How to File a Complaint Against Giant Food
Step 1 — Address the Issue at the Store
For most store-related complaints, the fastest resolution comes from speaking directly with the store manager at the Giant Food location where the issue occurred. Bring your receipt or proof of purchase. Store managers have full authority to resolve product quality issues, pricing errors, returns, and customer experience complaints on the spot without requiring further escalation.
Step 2 — Call Customer Service
If the store manager cannot resolve your issue, call Giant Food’s main customer service line at 1-888-469-4426. Have your store location, date of visit, Giant GO Rewards account number if applicable, and a description of your complaint ready. Ask the representative to formally log your complaint and request a case reference number. Customer service is available Monday through Friday, 8:00 AM to 5:00 PM ET.
Step 3 — Email the Customer Service Team
For a formal written record of your complaint, email dyana.tull@retailbusinessservices.com with your full name, contact details, store location, a detailed description of the issue, and any supporting photos or receipts.
Step 4 — Submit an Online Complaint
Visit www.giantfood.com and navigate to the Contact Us section to submit a formal written complaint through the online contact form. Include all relevant details about your complaint and your contact information.
Step 5 — Contact the Corporate Office Directly
If your complaint remains unresolved after the steps above, call Giant Food’s corporate headquarters at (301) 341-3000 or write a formal letter to Giant Food of Maryland, LLC, 8301 Professional Place, Suite 115, Landover, Maryland 20785. Document all previous resolution attempts, attach copies of your evidence, and clearly state the outcome you are requesting.
Step 6 — Contact Ahold Delhaize USA
As Giant Food’s parent company, Ahold Delhaize USA can be contacted for serious unresolved complaints at their U.S. operations center in Quincy, Massachusetts. Ahold Delhaize’s corporate governance includes consumer relations oversight across all of its U.S. brands, including Giant Food, Stop & Shop, and Food Lion.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Giant Food is registered with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days through the BBB’s mediation process.
