-
- Comfort Inn Suites
About Comfort Inn & Suites
Comfort Inn & Suites is part of the Comfort hotel family operated under Choice Hotels International, Inc. The Comfort family includes Comfort Inn, Comfort Inn & Suites, and Comfort Suites, all positioned primarily in the upper-midscale lodging segment. These hotels serve business travelers, families, road-trip guests, and other travelers looking for dependable accommodations with practical amenities such as breakfast, Wi-Fi, comfortable bedding, fitness facilities, and swimming pools at many locations.
The Comfort brand traces its history to 1981, when Quality Inn International introduced Comfort Inn as part of a new market-segmentation strategy. The first Comfort Inn opened in Atlanta that year. Comfort Suites followed in 1986, with the first Comfort Suites property opening in Anaheim, California.
Today, Comfort operates as a franchised hotel brand within Choice Hotels International. Choice’s current June 30, 2026 system data reports 2,135 Comfort-family hotels with 178,818 rooms worldwide. Individual Comfort hotels are generally independently owned and operated by franchisees rather than directly owned by Choice Hotels.
Quick Information
Corporate Phone Number
301-592-5000
This is the current corporate phone number published by Choice Hotels International.
Customer Service Number
800-300-8800
Choice Hotels currently publishes this as its Customer Relations number. Current support materials indicate Customer Relations is available 24/7.
Reservations Number
877-424-6423
Hotel Reservations are available 24 hours a day, 7 days a week.
Corporate Office Address
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Headquarters Address
Comfort Inn & Suites / Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Choice Hotels’ 2025 Form 10-K and current corporate contact page both identify this as the company’s principal executive office.
Choice Hotels does not prominently publish one universal consumer Customer Service email address.
Current specialized email contacts include:
Investor Relations: IR@choicehotels.com
Media Relations: MediaRelations@choicehotels.com
Franchise Sales: franchise_sales@choicehotels.com.
Industry
Hotels, Hospitality, Lodging, Franchising, Travel and Tourism
Founded
Comfort Inn: 1981
Comfort Suites: 1986.
Parent Company
Choice Hotels International, Inc.
Current Parent Company CEO
Dominic Dragisich
Choice Hotels appointed Dominic Dragisich President and Chief Executive Officer effective August 31, 2026. He had served as Interim CEO since May 2026.
Number of Comfort Hotels
As of June 30, 2026:
2,135 hotels worldwide
Number of Comfort Rooms
As of June 30, 2026:
178,818 rooms worldwide.
Choice Hotels Employee Scale
At December 31, 2025, Choice Hotels reported:
1,562 U.S. associates
and:
192 international associates
excluding employees at 13 managed hotels.
That equals 1,754 associates in the disclosed corporate workforce.
Choice Hotels 2025 Revenue
Approximately $1.597 billion
Choice Hotels reported total revenue of $1.596793 billion for 2025.
Corporate Office Hours
Choice Hotels does not prominently publish public walk-in hours for its North Bethesda headquarters.
Guests should contact Customer Relations, Reservations, or their individual hotel before visiting a corporate office.
Website
https://www.choicehotels.com/comfort-hotels
Investor Relations
https://investor.choicehotels.com/
Choice Hotels International trades on the:
New York Stock Exchange
Ticker:
CHH
Careers Page
https://careers.choicehotels.com/
Comfort hotel-level employment is often handled directly by independently owned and operated franchise properties, while corporate roles are managed through Choice Hotels.
Comfort Inn & Suites Products & Services
Comfort Inn & Suites provides lodging and hotel amenities designed for both business and leisure travelers. Exact features vary by property because hotels are independently owned and operated, but the Comfort brand maintains a recognizable core guest experience.
Standard Guest Rooms
Comfort hotels provide standard guest rooms with beds, work areas, televisions, climate control, and private bathrooms.
Room size, décor, furniture, and additional features vary by hotel.
Suites
Comfort Inn & Suites and Comfort Suites properties offer larger suite-style accommodations with additional space.
Suites may include sitting areas, sofa beds, workspaces, or separated living and sleeping areas depending on the property.
Free Hot Breakfast
Participating Comfort hotels provide complimentary hot breakfast.
Current brand materials highlight items such as waffles, eggs, sausage or bacon, fresh fruit, juice, and other breakfast selections.
Free Wi-Fi
Comfort hotels provide complimentary Wi-Fi throughout participating properties.
Guests can use the service for work, entertainment, communication, and travel planning.
Premium Bedding
Comfort promotes comfortable rooms and premium bedding as part of its standard guest experience.
Specific mattress, linen, pillow, and bedding configurations vary by property.
Fitness Centers
Many Comfort hotels provide complimentary fitness facilities.
Equipment and operating hours vary by location.
Swimming Pools
Pools are available at many Comfort hotels.
Depending on the location, a property may offer an indoor pool, outdoor pool, seasonal pool, or no pool at all.
Business Travel Accommodation
Comfort serves business travelers with Wi-Fi, workspaces, breakfast, and convenient locations near highways, business districts, airports, and commercial areas.
Some hotels also provide business centers and meeting facilities.
Meeting Rooms
Selected Comfort Inn & Suites and Comfort Suites properties offer meeting rooms or event space.
Capacity, equipment, catering options, and rental policies differ by hotel.
Business Centers
Many properties provide computers, printers, or other business-center services.
Availability should be confirmed directly with the selected hotel.
Pet-Friendly Hotels
Many Comfort Inn and Comfort Suites hotels welcome pets.
Pet fees, size limits, number-of-pet restrictions, and eligible rooms vary by location.
Accessible Rooms
Comfort properties provide accessible room options and accessibility features in accordance with applicable requirements.
Guests requiring specific accommodations should confirm availability with the hotel before arrival.
Parking
Many Comfort properties provide on-site parking.
Parking may be complimentary or paid depending on the location, market, and hotel policy.
Choice Privileges
Comfort hotels participate in Choice Privileges, Choice Hotels’ loyalty program.
Members can earn qualifying points, access member rates, redeem rewards, and receive status-based benefits.
Elite Early Check-In
Choice Privileges Elite members may receive early check-in at participating hotels, subject to availability.
Elite Late Checkout
Eligible Choice Privileges Elite members may receive late checkout where available.
Exact eligibility and timing depend on current program rules and the participating property.
Priority Parking
Choice Privileges Elite members may receive priority parking at participating hotels where this benefit is available.
Online Reservations
Guests can search and book Comfort hotels directly through ChoiceHotels.com.
Reservations can be filtered by destination, dates, hotel amenities, room type, and other preferences.
Mobile Booking
Guests can book and manage eligible stays using Choice Hotels’ digital platforms and mobile app.
Reservation Management
Travelers can manage qualifying reservations online or contact the Choice Hotels Reservations team.
Group Travel
Selected Comfort hotels accept group bookings for sports teams, weddings, business groups, family events, and other travel needs.
Group pricing and minimum-room requirements vary by property.
Government and Military Rates
Participating Comfort hotels may offer qualifying government and military rates.
Guests should review the selected hotel’s rate rules and identification requirements.
Senior and Membership Discounts
Selected properties offer qualifying senior, association, and promotional rates.
Availability depends on the hotel, dates, and current rate program.
Hotel Franchising
Choice Hotels offers Comfort Inn, Comfort Inn & Suites, and Comfort Suites franchise opportunities.
Comfort is one of Choice Hotels’ largest upper-midscale brands and uses the Rise & Shine prototype for new development.
Rise & Shine Prototype
The Comfort Rise & Shine prototype is designed to provide a modern hotel format with efficient construction and operating features.
Developers can select among Comfort Inn, Comfort Inn & Suites, and Comfort Suites configurations.
Comfort Inn & Suites Corporate Phone Numbers
Because individual Comfort hotels are independently owned and operated, property-specific questions should usually be directed to the hotel itself, while Choice Hotels handles reservations, loyalty accounts, corporate matters, and Customer Relations.
Corporate Phone Number
301-592-5000.
Corporate Headquarters Number
301-592-5000
Headquarters Number
301-592-5000
Corporate Office Number
301-592-5000
Customer Relations Number
800-300-8800
Current Choice Hotels support materials list Customer Relations as available 24/7.
Hotel Reservations Number
877-424-6423
Available:
24/7.
Choice Privileges Reservations
800-521-2121
Available:
24/7.
Choice Privileges Service Center
888-770-6800
Available:
24/7.
Choice Privileges Points Redemption
888-770-6800
Choice Privileges Mastercard Customer Service
833-714-3490
Available:
24/7.
Missing Confirmation Number Assistance
888-770-6800
Choice Hotels’ current support form directs customers who cannot locate their confirmation number to this line.
Website Feedback Number
844-779-8472.
Spanish Language Assistance
866-291-9816
Published availability:
7:00 AM to 7:00 PM MST, seven days a week.
French Language Assistance
800-267-3837
Also published as:
800-BO-REVES.
Hearing Impaired Support
711.
Franchising Number
800-547-0007
Franchising Fax
301-592-6205
Franchise Sales Email
franchise_sales@choicehotels.com.
Investor Relations Number
301-592-5100
Investor Relations Email
IR@choicehotels.com.
Media / Press Email
MediaRelations@choicehotels.com
This contact is intended for journalists and media professionals, not ordinary guests.
Toll-Free Number
Major toll-free contacts include:
800-300-8800 for Customer Relations
877-424-6423 for Reservations
800-521-2121 for Choice Privileges Reservations.
Billing Number
Choice Hotels does not publish one universal billing-only number covering every independently owned Comfort hotel.
For billing disputes, contact the hotel first and use 800-300-8800 if further Customer Relations assistance is needed.
Refund Number
There is no separately published universal Comfort refund department number.
Hotel refund requests generally depend on the booking terms and the individual property’s policies.
Local Hotel Number
Each Comfort Inn, Comfort Inn & Suites, and Comfort Suites hotel has its own local telephone number.
Hotel-specific numbers appear on the property’s Choice Hotels page.
International Customer Service
Choice Hotels publishes separate country and regional numbers.
Examples include:
Canada: 800-668-4242
Europe: 800-800-44-700
Australia: 1-800-806-644
New Zealand: 0-800-443-101
Colombia: 1-800-518-9386.
Emergency / After-Hours Number
Choice Hotels Reservations and Customer Relations provide 24/7 support through their primary phone channels.
Immediate medical, fire, police, or personal-safety emergencies at a hotel should be reported to hotel management and local emergency services.
Human Resources Number
Choice Hotels does not prominently publish one universal applicant HR number.
Careers:
https://careers.choicehotels.com/
Reservations / Booking Number
877-424-6423
Available 24/7.
How to Reach a Real Person at Comfort Inn & Suites
For reservations, call 877-424-6423. For a problem involving a stay, hotel experience, refund, billing concern, or unresolved property complaint, call 800-300-8800 or use the official Choice Hotels Customer Service form. Have the hotel name, city, confirmation number, guest name, stay dates, and receipt ready before contacting support.
For a problem occurring while you are still at the hotel, speaking directly with the front-desk manager or General Manager is usually the fastest first step because Comfort properties are generally independently owned and operated. Choice Privileges account issues can be directed to 888-770-6800, while loyalty reservations can use 800-521-2121.
Comfort Inn & Suites Headquarters & Corporate Office Address
Comfort Inn & Suites operates under Choice Hotels International rather than as a separately headquartered corporation.
Current headquarters:
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Corporate Phone: 301-592-5000.
North Bethesda Corporate Headquarters
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Choice Hotels relocated its corporate headquarters to this location in 2023. Its current Form 10-K confirms the North Bethesda property as the principal executive office.
Current Parent Company CEO
Dominic Dragisich
Choice Hotels appointed Dragisich President and Chief Executive Officer effective:
August 31, 2026.
Current Comfort Hotel Scale
At June 30, 2026, Choice Hotels reported:
2,135 Comfort-family hotels
and:
178,818 Comfort-family rooms worldwide.
Current Choice Hotels System Scale
At June 30, 2026, Choice Hotels reported:
7,608 hotels
and:
661,089 rooms
across its global hotel system.
U.S. System Scale
As of June 30, 2026:
6,195 U.S. hotels
with:
499,226 rooms.
International System Scale
As of June 30, 2026:
1,413 international hotels
with:
161,863 rooms.
Choice Hotels Workforce
At December 31, 2025, Choice Hotels reported:
1,562 U.S. associates
and:
192 international associates
excluding employees at 13 managed hotels.
Choice Hotels Revenue
For 2025, Choice Hotels reported:
$1.596793 billion in total revenue.
Comfort Inn Founding
Comfort Inn was launched in:
1981
The first hotel opened in:
Atlanta, Georgia.
Comfort Suites Founding
Comfort Suites was launched in:
1986
The first Comfort Suites hotel opened in:
Anaheim, California.
Franchise Model
Most Comfort hotels are:
Independently owned and operated by franchise partners
rather than directly owned by Choice Hotels.
Stock Listing
Choice Hotels International trades on:
New York Stock Exchange
Ticker:
CHH
How to File a Complaint Against Comfort Inn & Suites
Guests filing a complaint involving room cleanliness, hotel staff, billing, reservation problems, refunds, property conditions, breakfast, noise, loyalty points, accessibility, or another Comfort hotel issue should gather the hotel name, address, confirmation number, stay dates, room number, receipts, photographs where relevant, and the names of any hotel employees previously contacted. Because Comfort hotels are generally independently owned and operated, complaints should normally begin at the hotel itself.
Step 1: Speak With the Hotel Manager
Begin by contacting the Comfort Inn, Comfort Inn & Suites, or Comfort Suites property involved and ask to speak with the General Manager or manager on duty. Explain the issue clearly and provide the reservation confirmation, room number, dates, receipts, and photographs where applicable. If the complaint involves cleanliness, maintenance, noise, staff behavior, or amenities, explain what correction or compensation you are requesting. Keep the manager’s name and notes from the conversation.
Step 2: Contact Choice Hotels Customer Relations
If the hotel does not resolve the complaint, call 800-300-8800 or submit the official Choice Hotels Customer Service form. Provide the hotel name, city, stay dates, confirmation number, previous hotel-management contact, and a concise description of the issue. The form supports categories including hotel feedback, billing issues, receipts, missing points, account matters, and other guest concerns.
Step 3: Use the Appropriate Reservation or Loyalty Channel
For reservation problems, call 877-424-6423. Choice Privileges members can call 888-770-6800 for account and points assistance or 800-521-2121 for loyalty-related reservations. Provide any existing case reference and keep records of what the hotel and Choice Hotels have already told you.
Step 4: Send Formal Written Correspondence to Choice Hotels Headquarters
For a serious unresolved corporate complaint, written correspondence can be sent to Choice Hotels International, Inc., 915 Meeting Street, Suite 600, North Bethesda, MD 20852. Include your full contact details, hotel name, confirmation number, stay dates, prior case numbers, copies of receipts or photographs, and a clear chronological explanation of the issue. Keep copies of everything sent and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the correct outside process depends on the issue. Payment-card disputes may involve the card issuer, while health or sanitation problems can involve local or state health authorities. Accessibility concerns may involve applicable disability-rights processes, and general consumer complaints can be submitted to the appropriate state Attorney General or consumer-protection agency. Keep the reservation, receipts, hotel responses, Customer Relations case numbers, and supporting evidence before escalating.
