Choice Hotels
About Choice Hotels
Choice Hotels International, Inc. is one of the world’s largest hotel franchising companies. It operates a broad portfolio spanning upper-upscale, upscale, upper-midscale, midscale, extended-stay, and economy lodging. Its brands include Comfort, Quality Inn, Sleep Inn, Cambria Hotels, Ascend Hotel Collection, WoodSpring Suites, MainStay Suites, Everhome Suites, Econo Lodge, Rodeway Inn, Country Inn & Suites, and several Radisson-family brands in the Americas.
Choice Hotels traces its history to 1939, when seven Florida motor court owners formed Quality Courts, an early cooperative hotel network. Quality Courts formally became Quality Courts United in 1941 and developed into the modern Choice Hotels organization. The company has since grown into a global lodging franchisor with operations across dozens of countries and territories.
As of June 30, 2026, Choice Hotels had 7,608 hotels and 661,089 rooms worldwide, including 6,195 hotels in the United States and 1,413 internationally. The company appointed Dominic Dragisich President and Chief Executive Officer effective August 31, 2026.
Quick Information
Corporate Phone Number
301-592-5000
Choice Hotels publishes this as its main corporate-office number.
Customer Service Number
800-300-8800
Choice Hotels publishes this number for Customer Relations.
Hotel Reservations Number
877-424-6423
Reservations support is available 24/7.
Corporate Office Address
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Headquarters Address
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Current SEC and company contact records confirm this address as the corporate headquarters and principal executive office.
Investor Relations: IR@choicehotels.com
Media Relations: MediaRelations@choicehotels.com
Franchise Sales: franchise_sales@choicehotels.com.
Industry
Hospitality, Hotel Franchising, Lodging, Travel Technology, Hotel Management and Loyalty Programs
Founded
1939
Choice traces its roots to the Quality Courts cooperative formed by seven hotel owners in Florida.
Current CEO
Dominic Dragisich
President and Chief Executive Officer effective August 31, 2026.
Chairman
Stewart Bainum Jr.
Choice’s current CEO announcement identifies Stewart Bainum Jr. as Chairman of the Board.
Number of Hotels
As of June 30, 2026:
7,608 hotels worldwide.
Number of Rooms
As of June 30, 2026:
661,089 rooms worldwide.
U.S. Hotels
6,195 hotels
International Hotels
1,413 hotels.
Number of Employees
As of December 31, 2025, Choice Hotels reported:
1,562 U.S. associates
and:
192 international associates
excluding employees at its 13 managed hotels.
2025 Revenue
Approximately $1.597 billion
Choice Hotels reported total revenue of $1.596793 billion for 2025.
Stock Listing
New York Stock Exchange
Ticker:
CHH
Corporate Office Hours
Choice Hotels does not prominently publish public walk-in hours for its North Bethesda headquarters.
Guests should use Customer Relations or Reservations before visiting.
Website
Investor Relations
https://investor.choicehotels.com/
Careers Page
https://careers.choicehotels.com/
Franchise Development
https://www.choicehotelsdevelopment.com/
Choice Hotels Products & Services
Choice Hotels provides hotel-brand franchising, reservations, loyalty programs, property-management systems, franchise education, business-travel services, hotel development support, and guest accommodations across a broad portfolio.
Ascend Hotel Collection
Ascend Hotel Collection is Choice’s collection of distinctive upscale and boutique hotels.
Properties emphasize individual character, local identity, and a more independent hotel experience while participating in Choice’s distribution and loyalty platforms.
Cambria Hotels
Cambria is an upscale brand designed for modern business and leisure travelers.
Properties commonly feature contemporary rooms, premium bedding, fitness centers, flexible meeting spaces, bars, restaurants, and locally influenced design.
Radisson Blu
Radisson Blu operates within Choice’s premium portfolio in the Americas.
The brand emphasizes design, service, upscale accommodations, and business and leisure travel experiences.
Radisson
Radisson serves business and leisure travelers through full-service properties in city, airport, resort, and suburban markets.
Choice controls the Radisson brands in the Americas.
Radisson RED
Radisson RED is a lifestyle-oriented hotel brand designed around modern social spaces, contemporary design, and flexible business and leisure experiences.
Radisson Individuals
Radisson Individuals allows qualifying independent hotels to join the Choice/Radisson distribution system while maintaining more individual identity.
Park Plaza
Park Plaza is part of the Radisson brand family owned by Choice Hotels in the Americas.
It operates in the upper-upscale and upscale lodging space depending on market and property.
Comfort Inn
Comfort Inn is one of Choice Hotels’ largest upper-midscale brands.
Properties generally emphasize complimentary breakfast, Wi-Fi, comfortable rooms, and convenient locations.
Comfort Suites
Comfort Suites provides suite-oriented upper-midscale lodging.
Rooms generally offer more space than conventional hotel rooms, making the brand suitable for business, leisure, family, and longer stays.
Quality Inn
Quality Inn is one of Choice’s largest midscale brands.
The brand focuses on affordable stays with core amenities such as Wi-Fi, breakfast at many hotels, and practical roadside or destination locations.
Sleep Inn
Sleep Inn is designed around streamlined midscale lodging and a restful guest experience.
Properties typically provide contemporary rooms, Wi-Fi, breakfast, and essential business and leisure amenities.
Clarion
Clarion is positioned for travelers and groups seeking full-service or enhanced midscale accommodations.
Many hotels include event facilities, restaurants, bars, or meeting space.
Clarion Pointe
Clarion Pointe combines select-service accommodations with modern design and practical amenities.
It is designed for value-conscious travelers seeking a more contemporary hotel experience.
Country Inn & Suites
Country Inn & Suites combines comfortable lodging with a warm, residential-style feel.
The brand operates within Choice’s Radisson-family portfolio in the Americas.
Park Inn
Park Inn operates within Choice’s midscale portfolio and is part of the Radisson family in the Americas.
WoodSpring Suites
WoodSpring Suites is an economy extended-stay brand.
Rooms are designed for longer visits and commonly include kitchens, full-size refrigerators, microwaves, Wi-Fi, and guest laundry facilities.
MainStay Suites
MainStay Suites provides extended-stay accommodations with residential-style features.
Rooms typically include kitchen facilities and are designed for travelers staying several nights or longer.
Suburban Studios
Suburban Studios is an extended-stay brand focused on affordable long-term lodging.
Properties provide practical room features for guests staying for work, relocation, or other extended periods.
Everhome Suites
Everhome Suites is Choice’s newer extended-stay brand with apartment-style layouts and in-room kitchens.
The brand targets longer-stay travelers who want a more residential experience.
Econo Lodge
Econo Lodge serves the economy lodging segment.
It is designed for travelers seeking straightforward roadside accommodations at lower price points.
Rodeway Inn
Rodeway Inn is Choice’s value-oriented economy brand.
Properties focus on basic lodging for price-conscious travelers.
Choice Privileges
Choice Privileges is the company’s loyalty program.
Members can earn points, access member rates, redeem reward nights, and receive status-based benefits. Choice’s development site currently describes the program as having 65 million+ members.
Online Hotel Reservations
Guests can search and book Choice hotels through:
The booking system supports destinations, dates, brands, rates, loyalty accounts, and reservation management.
Mobile Booking
Choice Hotels offers digital booking and reservation-management tools through its mobile platforms.
Business Travel
Choice Hotels provides lodging programs for corporate and business travelers.
Participating companies can use centralized booking and travel-management tools.
Group Travel
Choice brands support group bookings for sports teams, weddings, meetings, reunions, and other events.
Hotel-specific group policies and rates vary.
Hotel Franchising
Choice Hotels’ core business is hotel franchising.
Franchisees gain access to Choice brands, reservation systems, marketing, training, technology, revenue-management resources, and Choice Privileges.
ChoiceADVANTAGE
ChoiceADVANTAGE is Choice Hotels’ proprietary web-based property-management system.
It supports hotel operations and connects participating properties to Choice’s broader commercial platform.
ChoiceMAX
ChoiceMAX is a proprietary pricing and revenue-management tool.
It helps participating hotels adjust room rates using market and demand information.
Choice University
Choice University provides training and education for hotel owners, managers, and operators.
The platform supports hotel-management knowledge, brand execution, and franchisee development.
Choice Hotels Corporate Phone Numbers
Corporate Phone Number
301-592-5000.
Corporate Headquarters Number
301-592-5000
Headquarters Number
301-592-5000
Corporate Office Number
301-592-5000
Customer Relations Number
800-300-8800
Choice Hotels currently publishes this line as a primary guest Customer Relations contact.
Hotel Reservations Number
877-424-6423
Available:
24 hours a day, 7 days a week.
Choice Privileges Reservations
800-521-2121
Available:
24/7.
Choice Privileges Service Center
888-770-6800
Available:
24/7.
Choice Privileges Mastercard Customer Service
833-714-3490
Available:
24/7.
Missing Confirmation Number Support
888-770-6800.
Website Feedback Number
844-779-8472.
Spanish Language Assistance
866-291-9816
Current support hours:
7:00 AM to 7:00 PM MST, seven days a week.
French Language Assistance
800-267-3837
Also:
800-BO-REVES.
Hearing Impaired Support
711.
Franchise Development Number
800-547-0007
Franchise Development Fax
301-592-6205
Franchise Sales Email
franchise_sales@choicehotels.com.
Investor Relations Number
301-592-5100
Investor Relations Email
IR@choicehotels.com.
Media / Press Email
MediaRelations@choicehotels.com
This address is for media inquiries rather than ordinary guest support.
Toll-Free Number
Major toll-free contacts include:
800-300-8800 for Customer Relations
877-424-6423 for Reservations
800-521-2121 for Choice Privileges Reservations.
Billing Number
Choice Hotels does not publish one universal billing-only phone number because most Choice-branded hotels are independently owned and operated.
Billing complaints should normally start with the hotel and can then be escalated to 800-300-8800.
Refund Number
There is no separate universal refund department number.
Refund eligibility depends on the reservation rate, hotel, payment method, and cancellation terms.
International Reservations
Choice publishes country-specific reservation and support numbers.
Examples include:
Canada: 800-668-4242
Australia: 1-800-806-644
New Zealand: 0-800-443-101
Colombia: 1-800-518-9386.
Emergency / After-Hours Number
Customer Relations and Reservations offer round-the-clock channels for many guest needs.
For immediate police, fire, medical, or personal-safety emergencies at a hotel, contact local emergency services and the hotel front desk.
Human Resources Number
Choice Hotels does not prominently publish one universal public applicant HR phone number.
Careers:
https://careers.choicehotels.com/
How to Reach a Real Person at Choice Hotels
For reservation assistance, call 877-424-6423, which Choice currently lists as available 24/7. For an issue involving a completed or current hotel stay, billing, staff experience, receipt, or other hotel complaint, call 800-300-8800 or use Choice’s official online Customer Service form. Have the hotel name, confirmation number, stay dates, guest name, and receipts ready.
Choice Privileges members can call 888-770-6800 for loyalty-account support or 800-521-2121 for loyalty reservations. Because most Choice-branded properties are independently owned and operated, hotel-specific complaints should also be raised directly with the property’s General Manager.
Choice Hotels Headquarters & Corporate Office Address
Choice Hotels International’s current headquarters is:
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Corporate Phone: 301-592-5000.
North Bethesda Corporate Headquarters
915 Meeting Street, Suite 600
North Bethesda, MD 20852
Current SEC filings identify this as Choice Hotels’ business and mailing address.
Current CEO
Dominic Dragisich
Choice Hotels appointed him President and Chief Executive Officer effective:
August 31, 2026.
Current Chairman
Stewart Bainum Jr.
Current Global Hotel Scale
As of June 30, 2026:
7,608 hotels
and:
661,089 rooms worldwide.
U.S. System
6,195 hotels
499,226 rooms.
International System
1,413 hotels
161,863 rooms.
Current Brand Portfolio
Choice Hotels currently markets 22 distinct hotel brands across multiple lodging segments.
Current Comfort Scale
As of June 30, 2026:
2,135 Comfort-family hotels
with:
178,818 rooms.
Quality Scale
As of June 30, 2026:
1,881 Quality hotels
with:
148,452 rooms.
Choice Hotels Workforce
As of December 31, 2025:
1,562 U.S. associates
and:
192 international associates
excluding employees at managed hotels.
2025 Revenue
Choice Hotels reported:
$1.596793 billion in total revenue.
Company History
Choice Hotels traces its origins to:
1939
when seven Florida motel owners created Quality Courts.
Former Rockville Headquarters
Choice Hotels previously operated its corporate headquarters at:
1 Choice Hotels Circle
Rockville, Maryland
Current official headquarters is the North Bethesda Meeting Street location, so the Rockville address should be treated as a former headquarters.
Stock Listing
Choice Hotels International trades on:
New York Stock Exchange
Ticker:
CHH
How to File a Complaint Against Choice Hotels
Guests may need to complain about room conditions, cleanliness, hotel staff, billing, refunds, reservations, accessibility, loyalty points, property maintenance, noise, or another Choice-branded hotel experience. Keep the hotel name, location, confirmation number, stay dates, receipts, photographs, and previous hotel-management communication before escalating.
Step 1: Contact the Hotel Directly
Begin with the Choice-branded hotel where the issue occurred and ask to speak with the General Manager or manager on duty. Because most Choice hotels are independently owned and operated, the property has primary responsibility for many room, staff, maintenance, billing, and service issues. Provide your confirmation number, room number, dates, and supporting evidence, and clearly explain the resolution you are requesting.
Step 2: Contact Choice Hotels Customer Relations
If the hotel does not resolve the issue, call 800-300-8800 or submit the official Customer Service form. Choice’s form accepts issues involving hotel feedback, billing, receipts, missing stays, points, account concerns, and other guest-service matters. Provide the hotel, dates, reservation details, prior manager contact, and a concise description of what remains unresolved.
Step 3: Use Reservations or Choice Privileges Support When Appropriate
For reservation problems, call 877-424-6423. Loyalty members can contact 888-770-6800 for Choice Privileges support or 800-521-2121 for Choice Privileges reservations. Include previous case numbers and keep a written record of what the hotel and Choice Hotels representatives tell you.
Step 4: Send Formal Written Correspondence to Headquarters
For a serious unresolved corporate complaint, correspondence can be sent to Choice Hotels International, Inc., 915 Meeting Street, Suite 600, North Bethesda, MD 20852. Include your contact information, hotel name, confirmation number, stay dates, receipts, photographs, previous complaint history, and requested resolution. Keep copies of all documents and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the appropriate outside process depends on the issue. Payment disputes can involve the card issuer, health and safety matters may involve local authorities, and accessibility complaints can involve disability-rights enforcement channels. General consumer complaints may be filed with the relevant state Attorney General or consumer-protection agency. Preserve hotel receipts, photos, emails, Customer Relations case numbers, and written responses before escalating.
