KFC (Kentucky Fried Chicken) is an American fast-food restaurant chain specializing in fried chicken, headquartered in Louisville, Kentucky. KFC operates over 27,000 locations in more than 145 countries and is owned by Yum! Brands, Inc., which also owns Pizza Hut and Taco Bell.
Industry
Fast food restaurant
Services
- Dine-In Services
- Comfortable seating areas
- Full menu service
- Drive-Thru Services
- Quick and convenient order and pickup
- Takeout Services
- Order and pickup in-store
- Pre-ordering options via phone or app
- Delivery Services
- Home delivery through KFC website or app
- Partnerships with third-party delivery services (e.g., Uber Eats, DoorDash)
- Online Ordering
- Order through KFC’s website or mobile app
- Catering Services
- Large order catering for events and parties
- Customized meal packages
- Special Offers and Promotions
- Coupons and discounts
- Special meal deals and combo offers
- Loyalty Programs
- Rewards and points programs
- Gift Cards
- Physical and digital gift cards for purchase
- Nutritional Information and Special Dietary Options
- Detailed nutritional info available
- Options for dietary preferences and restrictions
Established
1952
KFC Corporate Office Phone Numbers
KFC Corporate Headquarters Phone Number
+1 (502) 874-8288 The main switchboard for KFC’s Louisville headquarters. Use this number for media inquiries, franchise information, investor relations, and business partnerships. This is not a customer service line — for order or food quality issues use the customer service number below.
KFC Customer Service Phone Number
1-800-CALL-KFC (1-800-225-5532) For complaints about food quality, service, order issues, or problems at a specific restaurant. Available Monday through Saturday, 8am–midnight Eastern, and Sunday 10am–8pm Eastern.
KFC Online Contact Form
kfc.com/contact KFC’s preferred contact method for customer feedback. Responses typically arrive within 3–5 business days.
Yum! Brands Corporate Office Phone Number
+1 (502) 874-8300 KFC’s parent company Yum! Brands is also headquartered in Louisville. Contact Yum! Brands directly for investor relations, shareholder inquiries, and corporate-level business matters.
KFC Canada Corporate Office Phone Number
1-800-268-6687 For Canadian franchise, customer service, and corporate inquiries specific to KFC Canada operations.
How To Reach A Real Person At KFC
KFC’s customer service line (1-800-225-5532) is the fastest route to a live representative:
- Call 1-800-225-5532
- Press 1 for English
- Press 2 for existing complaints
- Press 0 to request a live agent at any point
Best times to call: Tuesday through Thursday between 10am and 2pm Eastern. Avoid calling Friday evenings and weekends — wait times are significantly longer.
Prefer not to call? Use the online contact form at kfc.com/contact — select “Customer Service” as the reason and include the specific restaurant address, date of visit, and your order details. This creates a case number for tracking.
For urgent food safety complaints, the FDA can be reached at 1-800-551-3989.
No of Employees
820,000+
KFC Corporate Headquarters Address
Main Corporate Address
KFC Corporation 1441 Gardiner Lane Louisville, Kentucky 40213 United States
Mailing Address for Formal Correspondence
KFC Corporation Attn: Customer Relations 1441 Gardiner Lane Louisville, KY 40213
KFC’s corporate office is located in Louisville, Kentucky — the city where Colonel Harland Sanders established the brand’s roots. The Louisville campus serves as the operational headquarters for KFC’s US business, while the global brand strategy is managed through Yum! Brands’ headquarters, also located in Louisville at 1900 Colonel Sanders Lane.
For formal written complaints, send via certified mail to ensure delivery confirmation. Include your contact information, the specific restaurant address where the issue occurred, the date and time of your visit, and a clear description of what resolution you are seeking.
KFC Executive Leadership
Scott Mezvinsky –CEO
Chief Executive Officer of the KFC Division, effective March 1, 2025, succeeding Sabir Sami. Mezvinsky oversees global brand strategy and operations for the company, which is a subsidiary of Yum! Brands. He brings extensive experience to the role, focusing on long-term growth and partnership with franchisees.
Appointed in September 2025 to lead brand strategy, product innovation, and marketing. She brings over 20 years of experience, previously serving as SVP and Chief Brand Officer at Wingstop, with a focus on accelerating growth and driving brand relevance.
Thuthuka Nxumalo –COO
Chief Operations Officer (COO) for KFC U.S., a position he assumed on February 5, 2024. He oversees the chain’s operations strategy and reports directly to the KFC U.S. leadership, bringing experience from his previous role as COO at KFC Africa.
Information For KFC Employees
Several visitors to this page are KFC employees looking for corporate contact information.
Payroll and HR Issues
Contact your restaurant’s General Manager first. If unresolved, contact your District Manager. For corporate HR matters call +1 (502) 874-8288 and ask for the Human Resources department.
KFC Employee Benefits
Benefits information is available through Yum! Brands’ employee portal. Contact your restaurant manager for login credentials.
Reporting Workplace Issues
KFC operates an ethics hotline through Yum! Brands. Call 1-877-978-0049 (available 24/7) to report workplace concerns anonymously.
Franchisee Inquiries
For franchise ownership information visit kfc.com/franchise or call +1 (502) 874-8288 and ask for the Franchise Development team.
How To File A Complaint With KFC Corporate
If your issue has not been resolved through standard customer service:
Step 1 — KFC Customer Service Call 1-800-225-5532 or submit online at kfc.com/contact. Get a case number.
Step 2 — Request Escalation If unsatisfied with the response, call back and specifically ask to speak with a Customer Relations Specialist. Reference your case number.
Step 3 — Better Business Bureau File at bbb.org — KFC’s parent company Yum! Brands maintains a BBB profile and typically responds within 14 days.
Step 4 — State Attorney General For consumer protection violations, file with your state’s AG at naag.org.
Step 5 — Corporate Written Complaint Send a certified letter to: KFC Corporation, Attn: Customer Relations, 1441 Gardiner Lane, Louisville, KY 40213. Include your case number from Step 1.
Email:
N/A
Website
Careers
This website is built to provide the most important contact information about the Corporate Offices & Headquarters including KFC Address, Corporate Number and more.
