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- Humana
About Humana
Humana Inc. is a major U.S. healthcare company focused on health insurance and integrated care for Medicare beneficiaries, military families, individuals and other healthcare consumers. The company provides Medicare Advantage, Medicare Prescription Drug Plans, dental and vision coverage and healthcare services through businesses including CenterWell, which operates primary care, home health and pharmacy services.
Humana was founded in 1961 and originally operated in the nursing-home industry before moving into hospitals and later health insurance. Over subsequent decades, Humana developed into one of the largest Medicare-focused healthcare companies in the United States. Its current strategy combines health-plan benefits with clinical care, pharmacy services and home-based healthcare intended to simplify and coordinate care for members.
Humana Inc. is headquartered at 101 East Main Street, Louisville, Kentucky 40202. This represents a current headquarters change from the company’s former 500 West Main Street address, which should now be labeled historical. Humana reported approximately 67,060 associates as of December 31, 2025, and its common stock trades on the New York Stock Exchange under ticker symbol HUM.
Quick Information
Corporate Phone Number
502-580-1000. This is Humana Inc.’s current corporate telephone number and is listed with its principal executive offices at 101 East Main Street in Louisville.
Customer Service Number
Humana uses different Customer Service numbers according to plan type. For Medicare plan assistance, customers can call 1-800-457-4708, Monday through Friday from 8:00 AM to 8:00 PM local time.
Corporate Office Address
Humana Inc., 101 East Main Street, Louisville, KY 40202, United States. This is the company’s current principal executive-office address.
Headquarters Address
Humana Inc., 101 East Main Street, Louisville, Kentucky 40202, United States. Current September 2026 SEC filings confirm this as Humana’s principal executive headquarters.
Humana does not publish one universal unsecured email address for all member-service questions. Members should use MyHumana, online chat or the plan-specific contact information provided on their Member ID card.
Industry
Humana operates in health insurance, Medicare Advantage, Medicare Part D, dental, vision, primary care, home health, pharmacy and integrated healthcare services.
Founded
1961. Humana has operated for more than six decades and has evolved from its original healthcare-facility business into a major health insurance and care-delivery organization.
Number of Employees
Approximately 67,060 associates. Humana reported approximately 67,060 associates as of December 31, 2025.
Corporate Office Hours
Humana does not publish general public walk-in hours for its Louisville corporate headquarters. Medicare plan support is available Monday through Friday from 8:00 AM to 8:00 PM local time through the current Medicare contact line.
Website
https://www.humana.com/ The official website provides Medicare, dental, vision, member-account, pharmacy, provider and healthcare-service information.
Investor Relations
https://humana.gcs-web.com/ Humana Inc. trades on the New York Stock Exchange under ticker symbol HUM, and Investor Relations provides earnings, SEC filings and shareholder information.
Careers Page
https://careers.humana.com/ Humana recruits for clinical, technology, insurance, customer care, pharmacy, home health and corporate positions.
Humana Products & Services
Medicare Advantage
Humana is one of the largest Medicare Advantage providers in the United States and offers HMO, PPO and other Medicare plan structures in qualifying markets.
Medicare Prescription Drug Plans
Humana provides standalone Medicare Part D Prescription Drug Plans for eligible beneficiaries seeking prescription coverage separate from Original Medicare.
Medicare Supplement
Selected Humana markets offer Medicare Supplement insurance designed to help cover qualifying expenses not fully paid by Original Medicare.
Dental Insurance
Humana offers individual and employer dental plans with benefits that vary by plan, provider network and geographic market.
Vision Insurance
Individual and employer vision products can provide coverage for eye examinations, frames, lenses and other qualifying services.
Medicaid
Humana participates in Medicaid programs in selected states through state-specific managed-care arrangements.
Employer Group Plans
Humana provides selected employer-sponsored health and benefit products for qualifying businesses.
CenterWell Primary Care
CenterWell Senior Primary Care operates medical centers focused primarily on older adults and coordinated primary healthcare.
CenterWell Home Health
CenterWell Home Health provides skilled home healthcare services for qualifying patients who require clinical support after illness, surgery or hospitalization.
CenterWell Pharmacy
CenterWell Pharmacy provides mail-order and specialty pharmacy services for eligible Humana members and other customers.
Prescription Drug Coverage
Humana health plans can include prescription coverage through retail, mail-order and specialty pharmacy networks.
Provider Networks
Humana maintains networks of physicians, hospitals, pharmacies and other healthcare professionals according to plan and geographic market.
MyHumana
MyHumana allows members to access plan information, claims, coverage details, digital identification cards and other account resources.
Humana Mobile App
Eligible members can use Humana’s digital applications to access supported plan and account functions from mobile devices.
Member Chat
Humana members can sign in to MyHumana and use the chat feature to communicate with a representative when available.
Preventive Care
Humana plans include preventive benefits according to Medicare, plan and regulatory requirements.
Fitness Benefits
Many Humana Medicare plans include fitness or wellness benefits according to the specific plan and service area.
Hearing Benefits
Certain Medicare Advantage plans include routine hearing benefits and hearing-aid coverage subject to plan terms.
Dental and Vision Benefits
Many Humana Medicare Advantage plans include routine dental and vision benefits in addition to standard medical coverage.
Agent Support
Humana provides assistance to licensed insurance agents and brokers who sell qualifying Humana plans.
Humana Corporate Phone Numbers
Corporate Phone Number
502-580-1000. This is Humana’s current corporate headquarters number.
Corporate Headquarters Number
502-580-1000. The number is associated with Humana’s principal executive offices at 101 East Main Street in Louisville.
Headquarters Number
502-580-1000. Current SEC filings continue to list this number for Humana Inc.
Corporate Office Number
502-580-1000. Routine member claims and benefits issues should normally be handled through Member Services rather than corporate headquarters.
Customer Support Number
For Medicare plan support, call 1-800-457-4708. Other Humana products maintain specialized numbers depending on plan type.
Customer Service Number
1-800-457-4708 for Medicare plans. Members with other Humana insurance products should use the contact information on their Member ID card.
Toll-Free Number
1-800-457-4708 is a principal Humana toll-free number for Medicare plan assistance.
Medicare Sales Number
1-800-781-4339. Licensed Humana sales agents can help consumers compare qualifying Medicare plans Monday through Friday from 8:00 AM to 8:00 PM.
Dental and Vision Number
1-877-877-1051. Humana publishes this number for individual dental and vision plan assistance.
Employer Group Member Number
1-866-427-7478. Employer group members who do not have their Member ID card can use this number for assistance.
Business Services Number
1-800-232-2006. Humana Business Services provides support for qualifying employer-group plan inquiries.
Agent Support Number
1-800-592-3005. This contact is intended for insurance agents and broker-related assistance.
Billing Number
Humana premium and billing support varies by insurance product. Members should use the contact on their invoice, Member ID card or specific plan Customer Service number.
Regional Office Number
Humana operates across many states but does not publish one universal regional-office telephone directory for members.
Branch Office Number
Humana is primarily organized around health plans, clinical operations and digital member services rather than traditional retail branches.
Local Office Number
502-580-1000. This is the Louisville corporate headquarters number, while local CenterWell and Humana service locations use separate contacts.
International Number
Humana primarily serves U.S. health-plan members and does not publish one universal international Customer Service number.
Emergency / After-Hours Number
For a medical emergency, members should call 911 or local emergency services rather than Humana corporate headquarters.
Investor Relations Number
Humana maintains current Investor Relations contacts through its official investor website rather than the member Customer Service department.
Media / Press Number
Humana provides specialized corporate communications contacts for journalists and media inquiries.
Human Resources (HR) Number
Humana does not publish one universal public HR number for outside applicants. Candidates should use the official Humana Careers website.
Reservations / Booking Number
Not applicable. Humana is a healthcare and insurance organization rather than a reservation-based business.
How to Reach a Real Person at Humana
For Medicare plan assistance, call 1-800-457-4708 Monday through Friday from 8:00 AM to 8:00 PM local time. Existing members should also check the back of their Humana Member ID card because the specific plan may use a different Customer Service number. Members can sign in to MyHumana and use online chat for authenticated assistance.
For dental and vision plans, call 1-877-877-1051, while employer group members without their card can call 1-866-427-7478. Broader corporate matters can be directed to Humana headquarters at 502-580-1000.
Humana Headquarters & Corporate Office Address
Current Humana Headquarters
Humana Inc., 101 East Main Street, Louisville, KY 40202, United States, Corporate Phone: 502-580-1000. This is Humana’s current principal executive-office address.
Corporate Office Address
101 East Main Street, Louisville, Kentucky 40202, United States. Current 2026 SEC filings consistently identify this location as Humana’s principal executive headquarters.
Former Humana Headquarters
500 West Main Street, Louisville, KY 40202 was Humana’s former principal executive-office address and should now be labeled historical rather than current.
Headquarters Change
Humana’s February 2026 SEC filing formally identified 101 East Main Street as the current principal executive-office location and listed 500 West Main Street as the former address.
CenterWell Operations
Humana also operates a large healthcare-services organization under the CenterWell brand, including primary care, home health and pharmacy services throughout the United States.
Public Company Status
Humana Inc. trades on the New York Stock Exchange under ticker symbol HUM and maintains public-company reporting, Investor Relations and shareholder resources.
How to File a Complaint Against Humana
Members experiencing a problem involving benefits, claims, prescriptions, premiums, providers or Customer Service should begin with the contact associated with the specific Humana plan.
Step 1: Check Your Humana Member ID Card
Use the Customer Service number printed on the back of the card because contacts can differ according to insurance product and plan.
Step 2: Contact Medicare Customer Service
For applicable Medicare plan assistance, call 1-800-457-4708 and explain the problem clearly.
Step 3: Sign In to MyHumana
Use MyHumana to review claims, plan information and available secure chat options.
Step 4: Gather Supporting Documentation
Keep explanation-of-benefits statements, bills, denial letters, prescription information and previous case numbers related to the complaint.
Step 5: Request a Reference Number
Ask the representative to provide a case or reference number so future follow-up can be connected with the existing complaint.
Step 6: Use the Appeals or Grievance Process
If the matter concerns a denied benefit or coverage determination, ask whether a formal appeal or grievance is required.
Step 7: Follow Up With Member Services
If the problem remains unresolved, contact Humana again and provide the earlier reference information.
Step 8: Request Additional Review
Ask whether the complaint can be escalated to a supervisor, grievance specialist or appropriate plan department.
Step 9: Contact Corporate Headquarters
For broader unresolved corporate correspondence, contact Humana Inc., 101 East Main Street, Louisville, KY 40202, Phone: 502-580-1000.
Step 10: Consider an External Healthcare Complaint Process
If a serious insurance or Medicare dispute remains unresolved, members may consider the complaint or appeal process available through Medicare, a state insurance regulator or another appropriate authority.
