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- Atria Senior Living Group Inc
About Atria Senior Living
Atria Senior Living is a major North American senior-housing and retirement-community operator headquartered in Louisville, Kentucky. The company manages communities that provide independent living, assisted or supportive living, memory care, dining, housekeeping, transportation, social programs, fitness, and other services designed for older adults. Atria states that it has spent 30 years developing its approach to senior living.
Atria was founded in 1996 and has grown from managing approximately 20 communities to more than 230 communities throughout the United States and Canada. Its operating brands currently include Atria Senior Living, Holiday by Atria, Atria Signature Collection, Atria Retirement Canada, and Coterie Senior Living.
The current Chief Executive Officer of Atria Management Company is Holly Belter-Chesser. Atria remains a privately held senior-living operator. Ventas, Inc., a publicly traded healthcare real-estate company, has a 34% ownership interest in Atria, while Atria continues to operate as a separate senior-housing management company.
Quick Information
Corporate Phone Number
502-779-4700
Atria’s current Terms of Use publish this number with its Louisville corporate address.
Customer Service Number
Atria does not currently publish one universal resident Customer Service telephone number.
Current residents and family members are instructed to contact their community directly or email:
CustomerService@AtriaSeniorLiving.com.
Corporate Office Address
Atria Senior Living
300 East Market Street
Suite 100
Louisville, KY 40202
United States
Headquarters Address
Atria Senior Living
300 East Market Street, Suite 100
Louisville, KY 40202
United States.
Customer Service: CustomerService@AtriaSeniorLiving.com
HR Help Desk: HRHelpDesk@AtriaSeniorLiving.com
Media: Media_Inquiries@AtriaSeniorLiving.com
Privacy: privacy@atriaseniorliving.com.
Industry
Senior Living, Independent Living, Assisted Living, Memory Care, Retirement Communities and Senior Housing Management
Founded
1996
Atria currently describes 2026 as its 30th year serving older adults and families.
Current CEO
Holly Belter-Chesser
Chief Executive Officer, Atria Management Company.
Number of Communities
230+ communities
throughout the United States and Canada.
Number of Employees
Atria does not currently publish one audited workforce total on its main consumer website.
Its public company profile places Atria in the 10,001+ employee category, while its current careers platform shows hiring across nearly 200 locations.
Geographic Reach
Atria operates communities across the
United States
and
Canada
with multiple brands serving different senior-living markets.
Corporate Office Hours
Atria does not prominently publish standard public walk-in hours for its Louisville support center.
Residents and families should contact their community or Customer Service before visiting.
Website
https://www.atriaseniorliving.com/
Careers Page
Atria recruits caregivers, nurses, chefs, servers, housekeeping staff, drivers, sales teams, administrators, community leadership, and support-center employees.
Investor Relations
Atria itself is privately held and does not maintain a conventional public Investor Relations department.
Ventas, which owns a minority interest in Atria, maintains separate public Investor Relations as a NYSE-listed REIT.
Atria Senior Living Services & Programs
Atria communities combine housing, hospitality, social engagement, and care. Services vary according to the specific community and state licensing.
Independent Living
Independent living is designed for active older adults who want freedom from home maintenance and everyday chores while continuing to live independently.
Atria communities can include private apartments, restaurant dining, housekeeping, transportation, daily events, 24-hour staff, and maintenance services.
Assisted Living
Atria assisted living supports residents who need help with activities of daily living while maintaining as much independence as possible.
Services can include bathing assistance, dressing, grooming, medication support, mobility assistance, escorts to meals and events, and periodic check-ins.
Supportive Living
Some Atria markets use the term supportive living for care that combines independent housing with personal assistance.
Support can include daily-care services, medication administration, personal care, and 24-hour staff availability.
Memory Care
Atria provides specialized memory care for people living with Alzheimer’s disease and other forms of dementia.
Its Life Guidance® neighborhoods are designed as secure, structured environments staffed by specially trained personnel who provide individualized support.
Life Guidance Memory Care
Life Guidance is Atria’s dedicated memory-care program.
It focuses on predictable routines, individualized assistance, engagement, safety, and opportunities for residents to continue participating in meaningful daily life.
24-Hour Staff
Many Atria communities provide staff availability around the clock.
This can help residents access assistance, emergency response, personal care, and general community support whenever needed.
Chef-Prepared Dining
Atria communities offer chef-prepared meals, often through multiple dining venues.
Menus emphasize fresh ingredients, variety, social dining, and hospitality-style service.
Multiple Dining Venues
Selected communities offer more than one dining environment, such as full-service dining rooms, cafés, bistros, lounges, or outdoor dining spaces.
Exact dining options vary by property.
Engage Life Program
Engage Life® is Atria’s signature resident-engagement program.
It provides daily opportunities for learning, fitness, creativity, socialization, cultural activities, outings, and personal growth.
Fitness Programs
Atria communities can offer instructor-led fitness classes, yoga, walking activities, wellness programs, and fitness centers.
Programs are adapted according to resident interests and physical capabilities.
Housekeeping
Weekly or scheduled housekeeping services are included at many Atria communities.
This reduces the daily burden of maintaining a home and allows residents to focus on other activities.
Linen Services
Atria communities commonly provide linen laundering services as part of the monthly residential package.
Exact schedules and included items vary by location.
Scheduled Transportation
Many communities provide scheduled local transportation for shopping, appointments, outings, entertainment, and other destinations.
This service can help residents remain mobile without having to drive.
Apartment Maintenance
Community staff handle routine maintenance and upkeep of resident apartments and common areas.
This is one of the main conveniences of senior community living.
Emergency Alert Systems
Selected Atria communities provide emergency-alert systems so residents can request assistance when needed.
Specific technology varies by property.
Medication Assistance
At assisted-living locations, trained staff can provide qualifying medication assistance or administration depending on state law and the resident’s care plan.
Personal Care
Personal-care services can include assistance with bathing, dressing, grooming, continence, mobility, and other activities of daily living.
Care levels are generally personalized to the resident.
Healthcare Coordination
Atria staff can help coordinate with outside healthcare providers and third-party clinical professionals where appropriate.
Atria itself is primarily a senior-living operator, not a substitute for a hospital or full medical practice.
Physical and Occupational Therapy Access
Some communities host third-party physical or occupational therapy providers on site.
Availability depends on the individual property.
Salons and Spas
Selected Atria properties offer on-site salons, spas, or beauty services.
Services and charges vary by location.
Community Events
Residents have access to educational, social, cultural, recreational, and fitness events.
Many communities offer extensive monthly calendars designed around resident interests and abilities.
Excursions and Outings
Scheduled transportation allows many communities to organize museum visits, shopping trips, performances, restaurants, and other outings.
Pet-Friendly Living
Many Atria communities allow pets subject to local rules, size requirements, health requirements, and community policies.
Atria Senior Living Brand
Atria Senior Living is the company’s core community brand and includes independent living, assisted/supportive living, and memory-care options depending on location.
Holiday by Atria
Holiday by Atria provides independent senior living within Atria’s broader multi-brand portfolio.
It is designed primarily for older adults seeking simplified living, community, dining, and services without extensive personal-care needs.
Atria Signature Collection
Atria Signature Collection represents an elevated segment of Atria’s senior-housing portfolio with higher-end residences, dining, amenities, and service.
Coterie Senior Living
Coterie is Atria’s luxury senior-living brand operated in partnership with Related Companies.
The brand targets premium urban senior housing and hospitality-style services.
Atria Retirement Canada
Atria Retirement Canada operates Atria-affiliated senior communities in Canadian markets.
Management and Development Services
Atria offers senior-housing management and development capabilities to real-estate partners.Its management platform currently oversees more than 230 communities.
Atria Senior Living Corporate Phone Numbers
Corporate Phone Number
502-779-4700.
Corporate Headquarters Number
502-779-4700
Headquarters Number
502-779-4700
Corporate Office Number
502-779-4700
Customer Service Number
Atria does not currently publish one universal Customer Service telephone number.Residents and family members should contact their community or email
CustomerService@AtriaSeniorLiving.com.
Customer Service Email
CustomerService@AtriaSeniorLiving.com
Human Resources Help Desk
502-779-7431
HR Help Desk Email
HRHelpDesk@AtriaSeniorLiving.com.
Community Sales Number
Atria does not publish one national sales line for all communities.
Prospective residents should contact the specific community or schedule a tour through the official website.
Local Community Number
Each Atria community maintains its own local telephone number.
Community finder
https://www.atriaseniorliving.com/
Billing Number
Atria does not publish one universal resident billing number.
Residents should contact the Community Business Director, community management, or the relevant billing contact.
Media / Press Email
Media_Inquiries@AtriaSeniorLiving.com.
Privacy Email
privacy@atriaseniorliving.com.
California Privacy Email
CAprivacyrequest@atriaseniorliving.com.
Copyright / Website Number
502-779-4700
Website Contact Email
webinquiry@atriaseniorliving.com.
Investor Relations Number
Not applicable at the Atria operating-company level.
Emergency / After-Hours Number
There is no universal Atria corporate emergency line.
Residents should use their community’s emergency procedures. Immediate medical, police, or fire emergencies should be reported to 911 or the applicable local emergency service.
How to Reach a Real Person at Atria Senior Living
Current residents and family members should first contact the management team at their Atria community. The official Atria Contact Us page directs residents to the community telephone number and also offers a local contact form and live-chat option at participating communities.
If the community does not resolve the issue, email CustomerService@AtriaSeniorLiving.com with your name, the community name, and a brief description of the concern. Corporate matters can also be directed to 502-779-4700 at the Louisville headquarters.
Atria Senior Living Headquarters & Corporate Office Address
Louisville Corporate Headquarters
Atria Senior Living
300 East Market Street
Suite 100
Louisville, KY 40202
United States
Corporate Phone: 502-779-4700.
Current CEO
Holly Belter-Chesser
She serves as Chief Executive Officer of Atria Management Company.
Founded
1996
Atria is celebrating 30 years of senior-living operations in 2026.
Current Community Scale
230+ communities
throughout the United States and Canada.
Current Brands
Atria’s portfolio includes
Atria Senior Living
Holiday by Atria
Atria Signature Collection
Atria Retirement Canada
Coterie Senior Living.
Current Ownership Structure
Atria is privately held.
Ventas, Inc. currently reports a:
34% ownership interest in Atria
and holds certain minority governance rights.
Ventas Relationship
Ventas also owns many senior-housing properties operated by Atria under management agreements.
Atria remains the operator, while property ownership can differ by community.
Employees
Atria does not publish a current audited workforce figure on its main website.
Public company information places Atria in the
10,001+ employee
category.
Career Footprint
Atria’s current careers website lists job openings across approximately:
182 locations
with hundreds of active positions.
Stock Listing
Not applicable.
Atria is not independently traded on the NYSE or Nasdaq.
How to File a Complaint Against Atria Senior Living
Complaints involving resident care, staff behavior, billing, medication assistance, housekeeping, food, safety, maintenance, memory care, discrimination, or another community issue should be documented carefully. Keep the resident’s name, community, dates, staff names, bills, care-plan information, photographs where relevant, and prior communications.
Step 1: Contact the Community Management Team
Begin with the Executive Director, Community Business Director, Resident Services Director, or other appropriate manager at the specific Atria community. Explain the concern clearly and provide dates, names, and relevant documentation. Community management is normally best positioned to address immediate resident-care, staff, dining, billing, maintenance, and service issues.
Step 2: Contact Atria Customer Service
If the community does not resolve the concern, email CustomerService@AtriaSeniorLiving.com. Include your name, the resident’s community, the history of the complaint, who has already been contacted, and the resolution you are seeking. Keep copies of all correspondence.
Step 3: Request Corporate Review
For unresolved concerns, contact Atria corporate headquarters at 502-779-4700 and request routing to the appropriate department. If the matter involves HR, privacy, or another specialized issue, use the relevant corporate contact instead of general resident support.
Step 4: Send Formal Written Correspondence
Send serious unresolved complaints to Atria Senior Living, 300 East Market Street, Suite 100, Louisville, KY 40202. Include a chronological description, community name, resident information, previous complaint history, and copies of relevant records. Do not send original documents.
Step 5: Contact the Appropriate External Authority
If a resident-care or safety concern remains unresolved, the proper external authority depends on the community and state. Assisted-living and memory-care communities are generally overseen by state licensing or health departments, and residents may also contact the applicable Long-Term Care Ombudsman. Serious abuse, neglect, exploitation, or immediate safety concerns should be reported promptly to the appropriate protective-services, licensing, law-enforcement, or emergency authority. Preserve all communications and records before escalating.
