UnityPoint Health
UnityPoint Health
UnityPoint Health is a nonprofit integrated healthcare system headquartered in West Des Moines, Iowa. It provides care through hospitals, physician clinics, urgent-care centers, home health, hospice, behavioral-health organizations, telehealth programs, pharmacy services, laboratory services, accountable care, and other medical operations across Iowa, western Illinois, and southern Wisconsin. UnityPoint’s mission is to improve the health of the people and communities it serves, and its model emphasizes coordinated care across hospital, outpatient, clinic, and home settings.
Current January 2026 system information reports 18 regional hospitals, 17 community network hospitals, more than 420 clinics, 13 home-care areas of service, five affiliated community mental-health centers, and two accredited UnityPoint Health colleges. The same system profile reports 31,707 team members, 1,140 employed or staff physicians, and 11,531 nursing-related roles, reflecting UnityPoint’s position as one of the Midwest’s larger nonprofit healthcare organizations.
UnityPoint Health is led by President and CEO Scott Kizer. The organization remains nonprofit and independently governed through its board rather than operating as a publicly traded healthcare company. It serves both metropolitan and rural communities and currently reports millions of annual patient encounters across clinics, hospitals, home health, emergency care, surgery, maternity, and other healthcare settings.
UnityPoint Health
1776 West Lakes Parkway
West Des Moines, IA 50266
United States
Current UnityPoint privacy, Patient Relations, and accountable-care materials identify the 1776 West Lakes Parkway campus as a central system-level administrative address. UnityPoint’s current Newsroom also explicitly describes the health system as headquartered in West Des Moines, Iowa.
System-level operations use
1776 West Lakes Parkway
West Des Moines, IA 50266
Specific departments may use different suite numbers. For example, UnityPoint Clinic, UnityPoint at Home Patient Relations, the Privacy Office, and accountable-care functions use addresses within the same West Lakes Parkway complex.
For system privacy correspondence
UnityPoint Health
System Privacy Officer
1776 West Lakes Parkway
West Des Moines, IA 50266
Some department-specific materials identify Suite 400.
Patient complaints should generally be sent to the appropriate market Patient Relations office rather than automatically to the central headquarters. UnityPoint publishes separate contacts for Des Moines, Cedar Rapids, Dubuque, Sioux City, Madison, Quad Cities, Waterloo, UnityPoint Clinic, and UnityPoint at Home.
Current official sources continue to identify UnityPoint Health as headquartered in West Des Moines, Iowa. Older corporate names, addresses, or references to its predecessor systems should not replace the current UnityPoint Health headquarters information.
UnityPoint Health does not prominently publish one universal headquarters switchboard for every system-level inquiry.
A current general Compliance office number is
515-440-5100
This is specifically a compliance contact and should not be treated as ordinary patient Customer Service.
For patient accounts and billing
1-844-849-1260
Monday to Thursday: 8:00 AM to 7:00 PM CT
Friday: 8:00 AM to 6:00 PM CT.
1776 West Lakes Parkway, West Des Moines, IA 50266
1776 West Lakes Parkway, West Des Moines, IA 50266
UnityPoint does not publish one universal general patient-service email.
Current system-level specialized email
Privacy: UPH_PrivacyOfficers@unitypoint.org
Patient Relations emails vary by market.
Healthcare, Hospitals, Physician Clinics, Home Health, Hospice, Behavioral Health, Accountable Care and Telehealth
UnityPoint Health’s history developed through predecessor Iowa healthcare organizations and later regional integration. The current UnityPoint Health brand represents a nonprofit integrated system rather than a newly established single hospital.
31,707 team members
Current system-profile figure updated January 2026.
18 regional hospitals
17 community network hospitals
420+ clinics.
Different system administrative departments maintain different schedules.
For example, UnityPoint Accountable Care publishes
Monday to Friday: 7:30 AM to 4:30 PM.
https://careers.unitypoint.org/
UnityPoint Health provides family medicine, internal medicine, pediatrics, routine physicals, preventive screening, chronic-disease management, vaccinations, and referrals through a large network of outpatient clinics. Its coordinated-care model is designed to connect patients with specialty and hospital services when higher levels of treatment become necessary.
UnityPoint operates regional hospitals across Iowa, Illinois, and Wisconsin. Hospital services include inpatient medicine, surgery, intensive care, diagnostics, maternity care, emergency treatment, specialty programs, and other services that vary according to the capabilities of each facility.
UnityPoint Health hospitals provide emergency services for serious illness, injury, trauma, breathing problems, chest pain, stroke symptoms, and other urgent conditions. UnityPoint instructs patients experiencing an emergency to go to the nearest emergency department or call 911.
UnityPoint operates urgent-care and express-care services for conditions that need prompt treatment but are not necessarily life-threatening. Locations may provide care for respiratory illnesses, minor injuries, infections, sprains, cuts, and other common medical problems.
Pediatric services include routine child healthcare, vaccinations, specialty pediatrics, hospital treatment, developmental support, and complex pediatric care. UnityPoint’s pediatric capabilities differ by market, with services ranging from outpatient pediatric clinics to major children’s hospital programs.
UnityPoint offers obstetrics, gynecology, maternity care, prenatal services, labor and delivery, women’s preventive health, breast health, and other women’s health services across participating markets.
Hospitals throughout the system provide labor, delivery, postpartum, newborn, and high-risk pregnancy services. The current system profile reports thousands of births annually across UnityPoint facilities.
UnityPoint provides inpatient and outpatient surgery across numerous specialties. Its January 2026 system profile reports more than 80,000 surgeries in the referenced annual reporting period, illustrating the scale of surgical activity across the network.
Cardiology services can include diagnostic testing, heart rhythm care, interventional cardiology, cardiovascular surgery, rehabilitation, heart-failure management, and preventive cardiovascular medicine.
UnityPoint provides treatment for joint, bone, spine, sports-medicine, and musculoskeletal problems. Services can include imaging, physical therapy, injections, orthopedic surgery, joint replacement, and recovery programs.
Cancer programs provide diagnosis, chemotherapy, radiation oncology, surgery, infusion, imaging, supportive care, and coordination with specialists. Availability and specific cancer centers vary by UnityPoint market.
UnityPoint’s network includes behavioral-health and community mental-health operations. Current system data identifies five affiliated community mental-health centers, alongside additional inpatient and outpatient behavioral-health services.
UnityPoint at Home provides skilled healthcare services to eligible patients in their homes. Services can include nursing, therapy, disease management, medication support, wound care, recovery after hospitalization, and other coordinated home-based care.
UnityPoint provides hospice services for patients with life-limiting illnesses, focusing on comfort, symptom relief, quality of life, and support for patients and families.
UnityPoint at Home supports qualifying patients with home medical equipment and related services. Equipment availability depends on the patient’s care plan and local program.
UnityPoint provides telehealth and virtual-care options that allow qualifying patients to connect with healthcare professionals remotely. Virtual services can support convenient follow-up, routine care, behavioral-health treatment, and certain specialty consultations.
UnityPoint operates laboratory services for diagnostic testing across its hospitals and clinics. Certain specialized billing and laboratory operations can have separate contact and billing procedures.
Imaging services include X-ray, CT, MRI, ultrasound, mammography, nuclear medicine, and other diagnostic studies according to location.
Pharmacy services support patients across hospital, clinic, outpatient, and specialty care settings. Availability and retail or specialty-pharmacy access varies by market.
UnityPoint Clinic is the system’s physician and ambulatory-care network. Current leadership information describes operations across nearly 300 practices and departments, connecting patients with primary, specialty, diagnostic, and outpatient services.
UnityPoint at Home coordinates home health, hospice, medical equipment, and related services. It is designed to help patients transition safely from hospitals and clinics into home-based recovery or longer-term care.
UnityPoint Accountable Care coordinates eligible patients across providers and services with the goal of improving quality, care coordination, and cost effectiveness. Its system administrative office is based in West Des Moines.
MyUnityPoint provides patients with online access to appointments, medical information, billing, itemized statements, messages, and other digital healthcare functions. The billing system allows patients to view balance details and generate itemized bills.
UnityPoint offers financial-assistance and payment-plan resources for qualifying patients who cannot pay their healthcare balance in full. Emergency services are not delayed or withheld based on inability to pay.
UnityPoint does not prominently publish a universal public corporate switchboard.
System Compliance general line
515-440-5100.
A separate public headquarters switchboard is not prominently listed.
No universal headquarters-only number is currently promoted.
For Compliance administration
515-440-5100
This is not a substitute for ordinary patient support.
Patient billing and account Customer Service
1-844-849-1260.
For billing and patient-account support
1-844-849-1260
Billing
1-844-849-1260
Compliance Helpline
1-800-548-8778.
Not applicable in a conventional retail-sales sense.UnityPoint Health is a nonprofit healthcare system.
1-844-849-1260
Monday to Thursday: 8:00 AM to 7:00 PM CT
Friday: 8:00 AM to 6:00 PM CT.
Numbers vary by UnityPoint market and healthcare facility.
Hospitals, clinics, home-care services, and other locations maintain separate phone numbers.
UnityPoint is primarily a U.S. Midwest healthcare system and does not publish a universal international patient-service line.
For medical emergencies:
911
For suicide or mental-health crisis support
988.
Not applicable in the conventional shareholder sense.
UnityPoint Health is nonprofit.
Media contacts vary by market.
For example, UnityPoint publishes regional media contacts for Fort Dodge, Madison, Waterloo, Sioux City, and other markets rather than one universal public press line.
No universal public applicant HR number is prominently published.
For employment verification and career-related assistance
careers@unitypoint.org.
Not applicable.
Medical appointments should be scheduled with the applicable UnityPoint clinic, provider, or digital scheduling system.
1-800-548-8778
Available 24 hours a day for suspected illegal or unethical conduct, fraud, waste, abuse, or workplace-safety concerns.
319-206-7898
UPC_PatientRelations@unitypoint.org.
319-206-7898
UPaH_PatientRelations@unitypoint.org.
515-241-5000
DM_PatientRelations@unitypoint.org.
For billing or patient-account questions, call 1-844-849-1260. Have the patient’s name, account or guarantor information, date of service, insurance information, billing statement, and the facility where care was provided ready. The billing team can explain balances, insurance processing, itemized charges, payment arrangements, and financial-assistance options.
For concerns about treatment, staff interactions, hospital conditions, communication, or the overall patient experience, contact the specific hospital or clinic first. UnityPoint encourages patients to discuss a current concern with the nurse, charge nurse, department manager, doctor, or other care-team member. If it remains unresolved, contact the Patient Relations department for the relevant market.
Compliance concerns are handled separately. Suspected fraud, waste, abuse, ethical violations, or workplace-safety concerns can be reported through the independent 24-hour Compliance Helpline at 1-800-548-8778. For medical emergencies, do not use a corporate complaint channel, call 911 or seek emergency care immediately.
A UnityPoint complaint can involve patient care, communication, billing, privacy, hospital conditions, employee behavior, accessibility, discrimination, medical records, insurance processing, or another healthcare experience. Before filing, gather the patient’s name, date of birth, date and location of service, provider or department, account number where relevant, bills, insurance documents, and previous complaint information.
For a billing or account issue, call 1-844-849-1260. For an active care concern, speak directly with the patient’s nurse, physician, charge nurse, department manager, or clinic team. Clearly identify the problem and the outcome requested, and keep the name and role of the person who receives the complaint.
Use the department that has authority over the issue. Patient Relations handles experience complaints, Billing addresses account concerns, the Privacy Office handles protected health information, Medical Records handles record requests or corrections, and the Compliance team addresses suspected ethical or legal violations. Using the correct channel helps prevent delays.
If the first-line staff member cannot resolve the issue, request review by a charge nurse, department director, practice manager, Patient Relations representative, or appropriate administrator. Provide a factual timeline and describe what resolution has already been attempted. UnityPoint expressly encourages real-time escalation to care-team leadership where possible.
Contact the relevant UnityPoint Patient Relations office and submit the complaint in writing when additional investigation is necessary. UnityPoint publishes separate Patient Relations phone numbers, emails, and mailing addresses for its markets. A written complaint should identify the patient, location, date of service, issue, prior contacts, and requested resolution.
For a significant unresolved system-level issue, correspondence may be sent to UnityPoint Health, 1776 West Lakes Parkway, West Des Moines, IA 50266. For privacy matters, address correspondence to the System Privacy Officer. Keep copies of all supporting records and avoid sending original medical or financial documents unless specifically requested.
Privacy concerns can be directed to UPH_PrivacyOfficers@unitypoint.org. Suspected fraud, waste, abuse, illegal activity, or ethical violations can be reported anonymously through the 24-hour Compliance Helpline at 1-800-548-8778. Billing concerns should remain with Billing unless they involve separate compliance or privacy issues.
Depending on the issue, unresolved healthcare complaints may be submitted to a state health department, hospital licensing agency, professional medical or nursing board, Medicare or Medicaid authority, or the U.S. Department of Health and Human Services Office for Civil Rights. The correct regulator depends on whether the complaint concerns quality of care, professional conduct, discrimination, privacy, billing, or another matter.
Insurance and billing disputes may also involve the patient’s health insurer, Medicare, Medicaid, or the appropriate state insurance regulator. General consumer complaints may be raised with a state Attorney General where applicable. Keep detailed billing statements, explanations of benefits, payment records, and UnityPoint’s responses before seeking external review.
For a serious unresolved matter involving alleged malpractice, substantial financial harm, discrimination, privacy injury, or another significant legal dispute, consider independent professional advice before proceeding. Medical disputes can involve strict filing deadlines and specialized legal standards, so preserve medical records, bills, grievance responses, names of providers, and all written correspondence. A formal claim should only be pursued after reviewing the facts and the applicable state and federal procedures.
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