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- W.W. Grainger
About W.W. Grainger
W.W. Grainger, Inc., commonly known as Grainger, is a major business-to-business distributor of maintenance, repair, and operating products, commonly referred to as MRO products. The company supplies industrial, commercial, healthcare, government, manufacturing, institutional, and other customers with safety equipment, tools, electrical products, plumbing supplies, HVAC products, motors, material-handling equipment, facility-maintenance products, and millions of other items.
Grainger was incorporated in Illinois in 1928 and today operates primarily across North America and Japan. Its two major reporting segments are High-Touch Solutions North America and Endless Assortment, the latter including digital businesses such as Zoro and MonotaRO. Grainger exited its U.K. operations during 2025.
The company is headquartered at 100 Grainger Parkway, Lake Forest, Illinois 60045-5201 and is led by D.G. Macpherson, Chairman and Chief Executive Officer. Grainger served more than 4.6 million customers worldwide and reported $17.9 billion in 2025 sales.
Quick Information
Corporate Phone Number
847-535-1000
This is Grainger’s official headquarters number.
Customer Service Number
1-800-472-4643
Also written as:
1-800-GRAINGER
Grainger’s Help Desk publishes this as the primary customer-support line.
Corporate Office Address
W.W. Grainger, Inc.
100 Grainger Parkway
Lake Forest, IL 60045-5201
United States
Headquarters Address
W.W. Grainger, Inc.
100 Grainger Parkway
Lake Forest, IL 60045-5201
United States.
Grainger provides online customer messaging rather than one universal plain-text Customer Service email.
Current specialized contacts include:
General Communications: communications@grainger.com
Urgent Media: media_inquiries@grainger.com
Advertising: advertising@grainger.com.
Industry
Industrial Distribution, MRO Products, Safety, Facility Maintenance, Supply Chain, Inventory Management and Business Services
Founded / Incorporated
1928
Grainger was incorporated in Illinois in 1928.
Current Chairman and CEO
D.G. Macpherson.
Number of Employees
Approximately:
25,000 team members worldwide
as of December 31, 2025.
Number of Customers
4.6 million+ customers worldwide.
2025 Revenue
$17.942 billion.
Website
Investor Relations
Careers Page
W.W. Grainger Products & Services
Grainger provides an extensive range of MRO products and business services designed to keep facilities, production operations, infrastructure, employees, and supply chains functioning safely and efficiently.
Safety Equipment
Grainger distributes a major assortment of safety products including personal protective equipment, fall protection, lockout/tagout devices, first-aid supplies, fire-protection products, respirators, gloves, safety footwear, and other workplace-safety equipment.
Grainger describes itself as having the largest safety-product assortment in North America.
Hand Tools
Grainger supplies professional hand tools for industrial, maintenance, construction, and institutional users.
Products include wrenches, screwdrivers, pliers, hammers, sockets, cutting tools, measuring tools, and tool-storage systems.
Power Tools
The company sells power tools, accessories, batteries, chargers, and related equipment from major professional brands.
Customers can purchase drills, saws, grinders, impact tools, sanders, and other powered equipment.
Electrical Products
Grainger distributes electrical supplies for commercial and industrial systems.
Products include wiring, connectors, switches, breakers, enclosures, power distribution, testing equipment, controls, and related electrical components.
Plumbing Supplies
Grainger supplies pipe, valves, fittings, pumps, faucets, drainage components, repair parts, and other plumbing products.
The assortment supports industrial facilities, institutional buildings, commercial properties, and maintenance departments.
HVAC Products
Heating, ventilation, and air-conditioning products include motors, filters, fans, controls, thermostats, refrigeration equipment, components, and replacement parts.
Grainger serves both facility teams and professional service organizations.
Motors and Power Transmission
Grainger distributes electric motors, bearings, belts, pulleys, couplings, gears, chains, and other motion-control and power-transmission products.
These items are used in manufacturing, maintenance, material handling, and industrial equipment.
Material Handling
Material-handling products include carts, dollies, shelving, lifting equipment, hoists, pallet equipment, conveyors, ladders, and storage solutions.
These products help facilities move and store goods, parts, tools, and supplies safely.
Cleaning and Janitorial Supplies
Grainger supplies chemicals, cleaning tools, paper products, waste-management products, floor-care equipment, dispensers, and sanitation supplies.
Customers include healthcare facilities, schools, offices, manufacturers, government agencies, and commercial buildings.
Lighting
The company offers lamps, fixtures, LED products, emergency lighting, lighting controls, replacement components, and other commercial and industrial lighting products.
Grainger also provides related lighting and energy-support services.
Fasteners
Grainger distributes screws, bolts, nuts, washers, anchors, rivets, threaded rod, and specialty fasteners.
Fasteners are available for maintenance, production, construction, machinery, and general industrial use.
Pumps
Grainger sells pumps for water, wastewater, chemicals, fuels, lubrication, HVAC, and other applications.
Pump accessories and replacement components are also available.
Industrial Chemicals
Chemical products include adhesives, lubricants, cleaners, sealants, corrosion-control products, coatings, and industrial maintenance chemicals.
Grainger.com
Grainger.com provides digital access to product ordering, account management, invoices, order tracking, availability, quotes, and purchasing tools.
Customers can integrate Grainger ordering into broader procurement systems.
KeepStock Inventory Management
KeepStock is Grainger’s inventory-management platform.
It combines inventory specialists, storage systems, vending and point-of-use solutions, automatic replenishment, reporting, and digital tools to help companies control MRO inventory.
Vending Solutions
KeepStock vending systems provide controlled access to tools, PPE, consumables, and other products.
These systems can track usage, automatically reorder supplies, and help reduce waste.
Inventory Consulting
Grainger Consulting Services helps organizations analyze storerooms, processes, inventory levels, and data quality.
Consultants can recommend process improvements, stock consolidation, storage optimization, and purchasing changes.
Procurement Process Analysis
Grainger helps businesses evaluate procurement workflows and identify opportunities to reduce total operating costs.
Services include process analysis, spend management, and digital purchasing solutions.
Spend Management
Grainger assists customers with purchasing visibility and strategies intended to consolidate spending and simplify MRO procurement.
Digital reporting tools can help organizations understand purchasing behavior and identify savings opportunities.
Safety Assessments
Grainger provides access to credentialed safety professionals who can review facilities, identify hazards, evaluate risks, and recommend safety improvements.
Assessments can cover entire sites or specific workplace-safety concerns.
Environmental, Health & Safety Services
Grainger works with qualified third-party providers to deliver environmental, health, and safety services.
Available services include industrial hygiene, electrical safety, confined-space support, ergonomics, fire safety, compliance training, environmental consulting, and occupational-health services.
Managed Safety Programs
Grainger supports managed footwear, prescription-eyewear, and subsidy programs for employers.
These services can include employee eligibility management, invoicing, payroll deductions, reporting, and online ordering.
Facility Maintenance Services
Grainger works with service providers to support facility assessments, maintenance improvements, sustainability initiatives, and building-efficiency projects.
Customers can use these services alongside Grainger’s product-distribution capabilities.
Metalworking Services
Grainger provides access to technical specialists who help customers evaluate machining and metalworking operations.
Services include product assessments, technical recommendations, and process improvements.
Emergency Product and Branch Access
Grainger offers emergency access to branches outside regular hours in qualifying situations.
Certain emergency-opening services may involve an additional fee.
Sourcing Services
Grainger can help customers locate hard-to-find products that are not part of the normal online or catalog assortment.
Sourcing specialists support business customers with unusual or specialized MRO requirements.
Product Technical Support
Technical specialists can help customers identify and select products for specific applications.
Support is available through Grainger Customer Service and specialized product teams.
Online Invoicing
Grainger provides electronic invoicing and online account-management tools for qualifying business customers.
Customers can review transactions, payment information, order history, and invoices digitally.
Global Export
Grainger supports qualifying international customers through global-export services.
Product and shipping eligibility depend on country, regulation, and individual item restrictions.
W.W. Grainger Corporate Phone Numbers
Corporate Phone Number
847-535-1000.
Corporate Headquarters Number
847-535-1000
Headquarters Number
847-535-1000
Corporate Office Number
847-535-1000
Customer Service Number
1-800-472-4643
Also:
1-800-GRAINGER.
Customer Support Number
1-800-472-4643
Customer Service Alternate Investor-Listed Number
Grainger Investor Relations also publishes:
1-888-361-8649
for Customer Service, Monday through Friday from 7:00 AM to 7:00 PM Central Time.
Safety Solutions Number
1-800-472-4643
Grainger Safety Solutions directs customers to 1-800-GRAINGER.
Environmental Health and Safety Services
1-855-537-2338.
Warranty and Return Support
1-800-472-4643
Customers can also use:
https://www.grainger.com/returns.
Emergency Branch Access
1-800-225-5994
Also written as:
1-800-CALL-WWG
This line is used for certain after-hours emergency branch-access services.
Investor Relations: Kyle Bland
224-317-1765
Vice President, Investor Relations.
Investor Relations: Emily Boelter
224-317-1552
Manager, Investor Relations.
Transfer Agent
Computershare:
800-446-2617
An additional investor page lists:
781-575-2879.
Media / Press Email
communications@grainger.com
Time-sensitive media inquiries:
media_inquiries@grainger.com.
Media Headquarters Number
847-535-1000.
Advertising Email
advertising@grainger.com
Billing Number
Grainger does not publish a separate universal billing-only number.
Use:
1-800-472-4643
and Grainger’s online invoice system.
Branch Number
Grainger branches have individual local telephone numbers.
Use the branch locator on Grainger.com.
International Number
Grainger uses market-specific contacts for international operations.
Human Resources Number
Grainger does not publish one universal applicant HR line.
Careers
How to Reach a Real Person at W.W. Grainger
For orders, returns, invoices, account questions, product support, technical assistance, or delivery issues, call 1-800-GRAINGER, 1-800-472-4643. Grainger also offers live chat through its Help Desk, with published chat hours of 6:00 AM to 7:00 PM Central Time, Monday through Friday. Have your Grainger account number, order number, invoice, product number, or purchase information available before contacting support.
For specialized issues, use the appropriate service team. Environmental, health, and safety services can be reached at 1-855-537-2338, while after-hours emergency branch access may use 1-800-225-5994. Investor inquiries should be directed to Grainger’s Investor Relations team rather than Customer Service.
W.W. Grainger Headquarters & Corporate Office Address
W.W. Grainger’s current headquarters
W.W. Grainger, Inc.
100 Grainger Parkway
Lake Forest, IL 60045-5201
United States
Phone: 847-535-1000.
Lake Forest Corporate Headquarters
100 Grainger Parkway
Lake Forest, IL 60045-5201
Grainger owns its corporate headquarters and also leases other general-office space within the Chicago metropolitan area.
Current Chairman and CEO
D.G. Macpherson
He currently serves as:
Chairman of the Board
and:
Chief Executive Officer.
Current CFO
Deidra C. Merriwether
Grainger’s current SEC filings identify her as:
Senior Vice President and Chief Financial Officer.
Current Customer Scale
Grainger serves:
More than 4.6 million customers worldwide.
Current Employee Scale
As of December 31, 2025:
Approximately 25,000 team members worldwide
including approximately:
22,100 full-time
and:
2,900 part-time or temporary team members.
Geographic Workforce
Approximately:
90% of Grainger employees are located in North America
and:
10% in Asia.
2025 Revenue
Grainger reported:
$17.942 billion
in sales for 2025.
2025 Operating Cash Flow
Grainger generated:
Approximately $2.0 billion
in operating cash flow during 2025.
Current Business Segments
Grainger operates through:
High-Touch Solutions North America
and:
Endless Assortment.
International Operations
Grainger’s current operations are primarily located in:
United States
Canada
Mexico
Puerto Rico
Japan
The company exited its U.K. market during 2025.
Current Stock Listing
Grainger trades on the:
New York Stock Exchange
Ticker:
GWW.
How to File a Complaint Against W.W. Grainger
Business customers may need to complain about an order, damaged product, incorrect item, invoice, delivery, pricing issue, account problem, warranty, return, branch service, product recommendation, or another Grainger transaction. Keep the account number, order number, SKU, invoice, delivery information, photographs, and previous Customer Service records before escalating.
Step 1: Contact Grainger Customer Service
Begin by calling 1-800-472-4643 or using Grainger’s online Help Desk. Provide the account number, order number, affected products, invoice or shipment details, and a clear explanation of the problem. If products arrived damaged or incorrect, keep photographs and packaging. Ask the representative to document the complaint and explain the available return, replacement, credit, or account adjustment.
Step 2: Use the Return or Warranty Process
If the issue involves defective or unwanted products, use Grainger’s returns system or call 1-800-GRAINGER. Grainger’s published warranty materials state that customers may contact Customer Care before returning a product and that proof of purchase is required for warranty returns. Grainger also publishes a one-year limited warranty for qualifying products under its warranty policy.
Step 3: Request Account Representative or Supervisor Review
If Customer Service cannot resolve the issue, ask for review by the account representative, branch manager, service specialist, or supervisor responsible for the account. Provide a concise chronology, prior case information, invoices, shipment details, and the exact adjustment or resolution you are requesting. Large business customers may also have dedicated Grainger representatives who can help coordinate escalations.
Step 4: Send Formal Written Correspondence to Grainger Headquarters
For a serious unresolved complaint, written correspondence can be sent to W.W. Grainger, Inc., 100 Grainger Parkway, Lake Forest, IL 60045-5201. Include your business name, contact details, Grainger account number, order or invoice numbers, dates, previous complaint history, and copies of supporting records. Clearly describe the requested resolution and retain proof that the correspondence was delivered.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the appropriate outside route depends on the matter. Payment-card or commercial-payment disputes may involve the financial institution used for the transaction, while government-contract issues may follow agency procurement procedures. Product-safety concerns may involve the applicable federal regulator, and general consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection agency. Keep all invoices, delivery records, photographs, case numbers, and Grainger responses before escalating.
