Sears Headquarters & Corporate Office

About Sears

Sears is one of the most historically significant retail names in the United States. The company began in the nineteenth century as a mail-order business and eventually developed into a nationwide department-store network. Sears became known for selling a wide range of products, including appliances, tools, clothing, home goods, automotive products, furniture, electronics, and other merchandise.

The former Sears Holdings Corporation entered bankruptcy, after which its major operating assets were acquired by Transform Holdco LLC, commonly known as Transformco. This transition significantly changed Sears’ corporate structure and operations, moving the brand away from the large publicly traded retail organization it had historically been.

Today, Sears operates as a Transformco brand rather than as the independent publicly traded corporate organization that existed in the past. Transformco currently lists its corporate office at 5407 Trillium Boulevard, Hoffman Estates, Illinois 60192, with the corporate telephone number 847-286-2500.

Quick Information

Industry

Retail and Home Services

Current Parent / Owner

Transformco

Corporate Phone Number

847-286-2500

Customer Service Number

Sears uses service-specific Customer Service channels rather than one universal current support number.

Corporate Office Address

5407 Trillium Boulevard
Hoffman Estates, IL 60192
United States

Headquarters Address

5407 Trillium Boulevard
Hoffman Estates, IL 60192
United States

Email

Sears primarily uses service-specific online support and contact systems rather than a universal general customer-service email.

Main Brand

Sears

Related Services

Sears Home Services and Sears PartsDirect

Current Corporate Organization

Transformco

Former Company

Sears Holdings Corporation

Website

www.sears.com

Sears Products & Services

Sears today operates on a much smaller scale than during its historic department-store era, but the brand remains associated with retail and home-service businesses.

Appliances

Sears has historically sold refrigerators, washers, dryers, ranges, dishwashers, and other major appliances.

Tools and Hardware

The company has long been associated with tools, home-repair merchandise, and Craftsman-related products.

Home Products

Customers may find furniture, mattresses, lawn and garden products, and home merchandise through Sears channels.

Sears Home Services

Sears Home Services provides appliance repair, home repair, maintenance, and other household services.

Sears PartsDirect

PartsDirect sells replacement parts for appliances, lawn equipment, and other products.

Online Retail

Sears continues to operate ecommerce services through Sears.com.

Protection Agreements

Selected customers may have service or protection agreements connected to eligible products.

Sears Corporate Phone Numbers

Transformco Corporate Office

847-286-2500

Transformco currently publishes this telephone number for its Hoffman Estates corporate office.

Sears Customer Service

Sears customer-service numbers vary depending on whether the issue involves:

• Sears retail
• Sears Home Services
• Sears PartsDirect
• Protection agreements
• Shop Your Way

Transformco’s own Contact Us page directs consumers to the appropriate brand-specific support system rather than one corporate customer-service number.

How to Reach a Real Person at Sears

First identify the Sears service involved.

If the issue concerns an appliance repair or home-service appointment, use Sears Home Services.

For parts, use Sears PartsDirect.

For retail or online-shopping concerns, use Sears.com Customer Service.

Transformco specifically directs customers to separate support routes for Sears, Sears Home Services, PartsDirect, and other brands.

Before contacting support, have:

• Order number
• Service-order number
• Product model
• Purchase date
• Appointment information
• Protection-plan information
• Receipt
• Description of the problem

available.

Sears Headquarters & Corporate Office Address

Current Sears Parent Corporate Office

Transformco
5407 Trillium Boulevard
Hoffman Estates, IL 60192
United States

Corporate Phone: 847-286-2500

Transformco’s current Contact Us page lists this address.

Older Sears materials may show 3333 Beverly Road in Hoffman Estates. Transformco’s older blog content still displays that address, but the current primary Contact Us page lists 5407 Trillium Boulevard.

The revamped page should therefore use 5407 Trillium Boulevard as the current corporate-office address and identify older addresses as historical.

How to File a Complaint Against Sears

Step 1: Identify the Correct Sears Service

Determine whether the complaint involves Sears retail, Home Services, PartsDirect, or another Transformco service.

Step 2: Contact the Relevant Customer Service Team

Use the appropriate Sears support system.

Step 3: Request Supervisory Review

Ask for escalation if the first representative cannot resolve the complaint.

Step 4: Keep Supporting Records

Save:

• Receipts
• Service orders
• Repair records
• Appointment history
• Protection-plan documents
• Case numbers

Step 5: Contact Transformco Corporate Office

Transformco
5407 Trillium Boulevard
Hoffman Estates, IL 60192

Phone: 847-286-2500

Step 6: Warranty or Repair Complaints

Document repair attempts, technician visits, parts orders, and warranty terms carefully.

Step 7: Consumer Complaint

Serious unresolved retail or home-service disputes may be reported to the appropriate state attorney general or consumer-protection agency.