R1 RCM
R1 RCM
R1 RCM Inc. is a healthcare technology and revenue-cycle-management company that helps hospitals, health systems, physician groups, and other healthcare providers manage patient access, billing, coding, reimbursement, denials, payments, revenue recovery, and related administrative operations. The company combines a large global workforce with automation, artificial intelligence, analytics, workflow technology, and payer connectivity to manage complex healthcare financial processes.
R1 has evolved from a traditional revenue-cycle outsourcing provider into a technology-driven healthcare revenue platform. Current R1 materials describe more than $77 billion in net patient revenue under management, $430 million+ in annual technology investment, more than 1,500 payer connections, access to 670 million+ patient records nationally, and approximately 280 million transactions each year informing its AI and automation capabilities. The company is also developing Phare, which it describes as a revenue operating system using agentic AI to automate and orchestrate healthcare revenue-cycle work.
A major ownership change occurred in November 2024, when investment funds affiliated with TowerBrook Capital Partners and Clayton, Dubilier & Rice (CD&R) completed an approximately $8.9 billion acquisition of R1. The transaction took R1 private, ended trading of its shares on Nasdaq, and resulted in R1 becoming a wholly owned subsidiary of the acquisition entity. Joe Flanagan was reappointed CEO upon completion and remains the company’s current Chief Executive Officer.
R1 RCM Inc.
433 W. Ascension Way
Suite 200
Murray, UT 84123
United States
R1’s current Contact page identifies this address as its Corporate HQ and directs corporate or registered-office documentation there. This is an important correction for older pages that may still describe R1 as Illinois headquartered.
433 W. Ascension Way, Suite 200
Murray, UT 84123
This is R1’s principal current U.S. corporate and registered-office address.
Older R1 materials and historical listings may associate the company with Chicago, Illinois, reflecting earlier corporate operations and predecessor entities.Current official R1 materials now identify Murray, Utah as Corporate HQ, so Illinois should not be presented as the present headquarters.
A universal general-public headquarters number is not prominently published on R1’s current Contact page.
A historical public-company corporate number was
312-324-7820
However, because R1’s current Contact page now emphasizes online routing and specialized support, this older number should not be presented as the primary current customer-service contact.
R1 does not use one universal consumer Customer Service line because patient billing support depends on the hospital or service involved.
Current published patient-support examples include
Ambulance Transport Billing: 888-987-1481
Emergency Department Billing: 800-225-0953.
433 W. Ascension Way, Suite 200, Murray, UT 84123
433 W. Ascension Way, Suite 200, Murray, UT 84123
R1 does not prominently publish one universal patient-service email.
Current historical/current specialized contacts include
Media: media@r1rcm.com
R1’s current Contact page primarily uses online forms and support portals rather than one general public email.
Healthcare Revenue Cycle Management, Healthcare Technology, Artificial Intelligence, Patient Financial Services, Medical Billing and Revenue Operations
R1’s corporate history extends through predecessor revenue-cycle businesses and later combinations. The current R1 organization has developed over multiple transactions and restructurings rather than operating as one unchanged entity from a single simple founding date.
30,000+ employees globally
Current October 2026 R1 career postings continue to describe the company as having more than 30,000 employees worldwide, including a major workforce in India.
$77 billion+ in net patient revenue under management.
R1 does not publish public walk-in headquarters hours.
Patients should use the relevant billing support route or hospital/provider contact rather than visiting corporate headquarters.
R1 is privately held and no longer has a conventional public-company Investor Relations function.
Careers
https://www.r1rcm.com/careers
R1 provides end-to-end revenue-cycle-management services for hospitals, health systems, and medical groups. Services can span the entire administrative financial journey from patient scheduling and registration through billing, payer reimbursement, collections, and financial reporting.
Patient-access services help healthcare organizations manage scheduling, registration, eligibility, authorization, financial clearance, and front-end patient processes. The objective is to improve both the patient experience and the accuracy of information needed later in the revenue cycle.
R1 technology and service teams can verify insurance coverage and eligibility before or during care. Accurate eligibility information helps reduce denials, unexpected patient balances, rework, and avoidable billing delays.
R1 supports prior-authorization workflows for services requiring health-plan approval. Automation and standardized processes are intended to reduce administrative burden and improve the likelihood that authorization requirements are completed before care.
R1 provides tools and services designed to improve how patients understand estimates, bills, payment options, and other financial interactions. These services can include digital communication, customer support, payment collection, and financial-clearance workflows.
R1 manages billing operations for hospitals, physician groups, emergency departments, ambulance providers, and other healthcare customers. Individual patients may see R1 support information on bills even though the underlying healthcare provider remains responsible for the medical service.
Claims-management services help providers create, submit, monitor, correct, and follow up on insurance claims. R1’s technology and workforce are designed to reduce delays, prevent errors, and improve reimbursement.
R1 helps providers identify, work, appeal, and prevent denied claims. Denials analytics can help determine root causes and support process changes that reduce repeat denials.
R1 offers services aimed at identifying underpayments, missed reimbursement opportunities, unbilled charges, and other revenue leakage. Revenue-recovery operations combine contract knowledge, analytics, payer information, and specialized teams.
R1 supports parts of the mid-revenue-cycle process involving medical coding, documentation review, and related functions. Accurate coding and documentation are critical for reimbursement, compliance, quality reporting, and appropriate claim submission.
R1 provides technology and services that help providers evaluate expected reimbursement under payer contracts. These tools can identify underpayments and help health systems understand whether claims were reimbursed according to contracted terms.
R1 manages accounts receivable and follow-up activities intended to accelerate cash collection and reduce outstanding balances. Work can include payer follow-up, claim correction, denials resolution, and patient-balance processes.
R1 operates patient support functions for certain healthcare-provider customers. Current R1 contact information lists specialized numbers for ambulance transport and emergency-department billing questions.
R1’s Revint-related offerings focus on revenue recovery and underpayment identification. Existing customers can access specialized portals through R1’s customer-support area.
RevintConnect is one of R1’s customer portals, providing authorized healthcare customers access to applicable revenue-recovery tools and account information.
R1 supports Databound/EMUE technology customers through specialized technical support. Current Contact information lists 607-257-5433, option 2 for EMUE support.
Phare is R1’s newer AI-native revenue operating system. R1 describes the platform as using orchestration agents, specialized AI agents, human oversight, historical outcome data, and system-level workflow automation to manage complex revenue-cycle activities.
R1 is investing heavily in agentic artificial intelligence that can perform multi-step administrative tasks within healthcare revenue operations. The model combines automated agents with human supervision and compliance controls.
R1 uses automation to reduce repetitive manual work across healthcare administrative processes. Earlier public disclosures stated that R1 automations performed more than 200 million tasks annually and created capacity equivalent to thousands of full-time workers.
R1 provides analytics that help healthcare organizations monitor financial performance, identify operational issues, compare outcomes, and prioritize revenue-cycle work.
Current R1 materials describe more than 1,500 payer connections, supporting claims, eligibility, reimbursement, and other revenue-cycle processes.
R1 integrates with major electronic medical record systems, payers, clearinghouses, financial systems, and banks. Its technology architecture allows data to move across multiple parts of the revenue cycle.
R1 works with health systems to redesign workflows, operating models, staffing, automation strategies, and revenue-cycle performance. Engagements may involve partial services, technology-only solutions, or larger end-to-end partnerships.
R1 does not currently prominently publish one general-purpose headquarters switchboard on its Contact page.
No separate verified universal headquarters telephone number is prominently listed on the current R1 Contact page.
For corporate matters, use the Contact form and headquarters address
433 W. Ascension Way, Suite 200, Murray, UT 84123.
A current universal public corporate-office number is not prominently listed.
There is no single nationwide patient Customer Service number because R1 serves different healthcare providers and billing programs.
Customer organizations can access specialized portals including
RevintConnect
and
MCRC Group
through R1’s current support page.
888-987-1481
This is a current R1 patient-support number for ambulance-transport billing questions.
800-225-0953
This is a current patient-support number for qualifying emergency-department billing inquiries.
607-257-5433
Select
Option 2.
Major current toll-free patient contacts include
888-987-1481 for ambulance transports
800-225-0953 for emergency-department visits.
R1 does not publish one universal telephone sales line on its current Contact page.
Healthcare organizations interested in R1 services should use
Billing support depends on the provider and service.
Published examples
888-987-1481 for ambulance billing
800-225-0953 for emergency-department billing.
No single universal regional-office number is published.
Not applicable in the consumer-retail sense.
R1 operates globally, including a large workforce in India, but does not publish one universal international support number.
R1 does not provide medical emergency services. For a medical emergency, patients should contact 911 or the appropriate healthcare provider.
R1 became privately held in November 2024 and no longer maintains a conventional public shareholder Investor Relations function.
A permanent public media phone is not prominently listed on the current website.
Media email
media@r1rcm.com.
R1 does not publish one universal applicant HR phone number.
Careers
https://www.r1rcm.com/careers
Not applicable.
If you are a patient and your question concerns a bill, first identify what type of medical service generated the bill. R1’s current Contact page lists 888-987-1481 for ambulance transports and 800-225-0953 for emergency-department visits. Have the patient name, account or statement number, date of service, healthcare-provider name, insurance information, balance in question, and any Explanation of Benefits from your insurer ready before calling.
For a medical-care complaint, diagnosis question, treatment concern, medical-record issue, or clinical problem, contact the hospital, physician, ambulance provider, or health system that provided the care rather than R1. R1 primarily manages financial and administrative healthcare processes for its customers and does not replace the underlying healthcare organization’s clinical complaint process.
Business customers should use R1’s Contact form or applicable portal such as RevintConnect or MCRC Group. Technical questions involving Databound/EMUE can use 607-257-5433, option 2. When escalating an enterprise issue, have the customer organization, contract or product, affected workflow, support ticket, and prior correspondence available so the request reaches the correct operations or technology team.
Complaints involving R1 can include patient billing, account balances, insurance processing, debt or collection communications, payment posting, claims administration, technical support, customer portals, or business-service performance. Before escalating, gather the statement, patient account number, provider name, insurance Explanation of Benefits, payment confirmation, dates of calls, support ticket numbers, and copies of correspondence.
Start with the support number connected to the service on the bill. R1 currently lists 888-987-1481 for ambulance transport billing and 800-225-0953 for emergency-department billing. If another telephone number appears on your R1-managed statement, use that number because it may route directly to the team assigned to the healthcare provider. Explain the disputed amount, date of service, insurance status, and the resolution you are requesting.
If the complaint involves insurance processing, ask for the team handling payer claims or eligibility. If it involves a payment that was not properly credited, use the payment or account-balancing team. If the bill itself is medically or contractually incorrect, you may also need to contact the hospital or physician organization because R1 may be administering the revenue cycle without having authority to change the underlying medical charge.
If the first representative cannot resolve the issue, ask for a supervisor, escalation specialist, or account review. Provide previous call dates, case numbers, payment receipts, insurance documents, and copies of prior correspondence. Ask the supervisor to explain whether the balance is awaiting insurance, denied by the payer, transferred to patient responsibility, sent to collections, or otherwise pending.
Use R1’s official contact form or the written channel shown on the statement or support portal. A written complaint should include the account number, provider, date of service, disputed balance, insurance information, prior call history, and supporting documents. Written records are particularly useful when a disputed account may be sent to collections or when multiple phone calls have produced conflicting explanations.
For serious unresolved corporate matters, send correspondence to R1 RCM Inc., 433 W. Ascension Way, Suite 200, Murray, UT 84123. Include copies of supporting documents rather than originals and clearly identify the healthcare organization whose account R1 is managing. Headquarters correspondence is appropriate for escalation, but patients should continue working with the relevant billing and healthcare-provider channels because corporate staff may not directly control the patient account.
For billing disputes, request an account review and, where appropriate, a hold on collection activity while the account is investigated. If insurance should have paid the claim, contact the insurer and healthcare provider as well as R1. For technical or business-platform issues, use the applicable R1 customer portal or specialized support team rather than patient billing.
The correct regulator depends on the underlying issue. Healthcare billing, debt collection, insurance processing, privacy, and consumer financial matters can fall under different authorities. Depending on the circumstances, relevant bodies may include state insurance regulators, state health departments, the U.S. Department of Health and Human Services Office for Civil Rights for qualifying HIPAA matters, or federal/state agencies regulating debt collection and consumer financial practices.
Patients may also contact their health insurer, employer health plan administrator, state Attorney General, consumer-protection office, or applicable federal benefits regulator if the dispute cannot be resolved. If the issue concerns a card payment, unauthorized transaction, or duplicate charge, the financial institution used for payment may have its own dispute process. Keep the provider’s bill, insurer Explanation of Benefits, R1 account statement, and proof of all payments.
If a significant billing or financial dispute remains unresolved after internal and regulatory review, consider consulting a qualified attorney familiar with healthcare billing, insurance, credit reporting, debt collection, or consumer law. The correct formal process depends on who owns the account, the healthcare provider’s patient agreement, applicable state law, and whether a third-party collection agency is involved. Preserve all statements, call records, letters, insurance documents, and regulatory responses before pursuing a formal claim.
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