Portillo’s Headquarters & Corporate Office

About Portillo’s

Portillo’s is an American restaurant chain best known for its Chicago-style food and casual dining experience. The company’s menu features popular items such as Chicago-style hot dogs, Italian beef sandwiches, burgers, salads, fries, and chocolate cake, making it closely associated with the distinctive flavors and food culture of the Chicago area.

Founded in Illinois, Portillo’s has maintained a strong connection to Chicago-style cuisine while expanding its restaurant presence beyond its home state. The company has grown into a broader regional restaurant brand, bringing its signature menu items and Chicago-inspired dining experience to customers in additional states across the United States.

Portillo’s is publicly traded on the Nasdaq under the symbol PTLO and maintains its corporate headquarters in Oak Brook, Illinois. The company continues to operate its restaurant network while building on its established reputation for Chicago-style food and expanding its presence in markets outside Illinois.

Quick Information

Corporate Phone Number

630-954-3773

Customer Service Number

866-986-2333

Corporate Office Address

2001 Spring Road, Suite 400
Oak Brook, IL 60523
United States

Headquarters Address

2001 Spring Road, Suite 400
Oak Brook, IL 60523
United States

Email

guestservices@portillos.com

Industry

Fast-Casual Restaurants

Founded

1963

Stock Symbol

NASDAQ: PTLO

Main Products

Chicago-Style Hot Dogs, Italian Beef, Burgers and Salads

Guest Services Hours

Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday and Sunday: 9:00 AM to 5:00 PM CT

Catering Number

866-YUM-BEEF

Website

www.portillos.com

Portillo’s Products & Services

Portillo’s serves Chicago-inspired food through restaurants, catering, takeout, and digital ordering.

Chicago-Style Hot Dogs

The restaurant is particularly known for hot dogs served in the traditional Chicago style with toppings such as mustard, relish, onions, tomatoes, peppers, pickle, and celery salt.

Italian Beef Sandwiches

Italian beef is another signature Portillo’s item. Customers can customize sandwiches with peppers and choose different levels of gravy.

Burgers

Portillo’s offers char-grilled hamburgers and cheeseburgers.

Chicken and Sandwiches

Menu selections include chicken sandwiches and other specialty sandwiches.

Salads

Portillo’s offers entrée salads, including its popular chopped salad.

Chocolate Cake and Cake Shakes

Chocolate cake is one of the brand’s best-known desserts. Customers can also order its signature cake shake.

Catering

Portillo’s provides catering for parties, workplaces, family events, and larger gatherings.

Portillo’s Corporate Phone Numbers

Corporate Headquarters

630-954-3773

This is the corporate telephone number associated with Portillo’s Oak Brook headquarters.

Guest Services

866-986-2333

Customers can use Guest Services for complaints, restaurant experiences, orders, and other consumer concerns.

Catering Concierge

866-YUM-BEEF

This number is intended for catering assistance.

How to Reach a Real Person at Portillo’s

For a restaurant or order issue, call:

866-986-2333

Customers can also contact the restaurant involved directly and ask for the manager.

Before contacting Portillo’s, have:

• Restaurant location
• Order number
• Visit date and time
• Receipt
• Delivery information
• Products ordered
• Portillo’s account details when relevant
• Description of the concern

available.

For a serious issue that occurred during a restaurant visit, speaking with the manager before leaving may provide the fastest resolution.

Portillo’s Headquarters & Corporate Office Address

Portillo’s Corporate Headquarters

Portillo’s Inc.
2001 Spring Road
Suite 400
Oak Brook, IL 60523
United States

Corporate Phone: 630-954-3773

This office supports corporate management, restaurant operations, finance, technology, marketing, real estate, human resources, and other company functions.

Customers should not visit the corporate office expecting restaurant-style customer service. Ordinary guest complaints should begin with Guest Services.

How to File a Complaint Against Portillo’s

Step 1: Speak With the Restaurant Manager

For a complaint involving a specific Portillo’s restaurant, begin by speaking with the manager at that location. This is often the quickest way to address concerns involving incorrect or missing orders, food quality, employee behavior, cleanliness, pickup or delivery issues, and billing problems.

Step 2: Contact Portillo’s Guest Services

If the issue is not resolved at the restaurant, contact Portillo’s Guest Services at 866-986-2333. Provide the restaurant location, visit date, order number, and a clear explanation of what happened.

Step 3: Submit Written Guest Feedback

You can also submit written feedback through Portillo’s Guest Services contact system or by email at guestservices@portillos.com. Written communication can be especially useful for refund requests, recurring problems, or complaints that were not resolved through an earlier contact.

Step 4: Request Further Review

If the initial response does not resolve your complaint, request a supervisor or restaurant-operations review. Keep your receipt, order confirmation, photos, delivery records, employee names, and any support case numbers for your records.

Step 5: Contact Corporate Headquarters

For serious unresolved matters, correspondence can be directed to:

Portillo’s Inc.
2001 Spring Road, Suite 400
Oak Brook, IL 60523

Include copies of relevant documentation rather than sending original records.

Step 6: Report Food Safety Problems

If your complaint involves suspected food poisoning, unsafe food handling, contamination, or serious sanitation concerns, notify Portillo’s promptly. You may also contact the appropriate local health department when the circumstances warrant further investigation.

Step 7: Contact a Consumer Protection Agency

If a legitimate billing, refund, or other consumer dispute remains unresolved after contacting Portillo’s, you may consider reporting the matter to the appropriate state attorney general or consumer-protection agency. Include supporting documentation and records of your previous attempts to resolve the issue.