Portillo's
Portillo’s is an American fast-casual restaurant company best known for Chicago-style hot dogs, Italian beef sandwiches, char-grilled burgers, crinkle-cut French fries, chopped salads, chocolate cake, and milkshakes. The company was founded in 1963, when Dick Portillo opened a small hot dog trailer called The Dog House in Villa Park, Illinois. Over more than six decades, that small operation developed into a nationally recognized restaurant brand.
Today, Portillo’s operates high-volume restaurants offering dine-in, drive-thru, carryout, delivery, catering, and digital ordering. The company has also been developing smaller-format restaurant concepts, airport locations, in-line restaurants, and other formats as it expands into new markets. Portillo’s remains particularly associated with Chicagoland, but its footprint now extends across multiple U.S. states.
Portillo’s Inc. is publicly traded on the Nasdaq Global Select Market under ticker symbol PTLO. At the end of fiscal 2025, the company reported 102 restaurants across 11 states and 7,890 team members. By its August 2026 second-quarter update, Portillo’s continued to describe its footprint as more than 100 restaurants across 11 states, after opening additional restaurants during the first half of 2026.
630-954-3773
This is the official telephone number listed with Portillo’s principal executive offices in its current SEC filings.
866-986-2333
Portillo’s Guest Services hours:
Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday and Sunday: 9:00 AM to 5:00 PM CT
Portillo’s Inc.
2001 Spring Road
Suite 400
Oak Brook, IL 60523
United States
Portillo’s Inc.
2001 Spring Road, Suite 400
Oak Brook, IL 60523
United States
Portillo’s fiscal 2025 Form 10-K identifies this as the company’s principal executive office and home office.
Portillo’s does not prominently publish one universal Guest Services email address.
Investor Relations: investors@portillos.com
Investor Contact: cbrandon@portillos.com
Media Relations: press@portillos.com
Marketing and Fundraising: marketing@portillos.com
Restaurants, Fast Casual Dining, Quick Service Restaurants, Catering and Food Service
1963
Portillo’s began as Dick Portillo’s small hot dog trailer called The Dog House.
7,890 team members as of December 28, 2025
This included restaurant employees, managers, Restaurant Support Center employees, and commissary team members.
More than 100 restaurants across 11 states
Portillo’s ended fiscal 2025 with 102 restaurants across 11 states. It continued opening restaurants during 2026.
Portillo’s does not publish standard public visitor hours for its Oak Brook corporate office.
Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday and Sunday: 9:00 AM to 5:00 PM CT
https://investors.portillos.com/
Portillo’s Inc. trades on Nasdaq under:
PTLO
https://careers.portillos.com/
Portillo’s hires restaurant team members, managers, catering staff, support-center employees, finance professionals, sourcing professionals, operations specialists, and other corporate employees.
Portillo’s operates a Chicago-inspired restaurant concept built around iconic sandwiches, hot dogs, burgers, salads, fries, desserts, shakes, catering, and multichannel ordering.
Italian beef is one of Portillo’s signature products.
Thinly sliced seasoned beef is served on French bread and can be ordered with sweet peppers, hot peppers, gravy, or other available combinations.
Portillo’s is widely known for Chicago-style hot dogs.
Traditional toppings can include mustard, relish, onions, tomatoes, peppers, pickle, and celery salt on a poppy-seed bun.
Portillo’s serves char-grilled hamburgers and cheeseburgers.
Available options can include single or double patties and specialty burger configurations.
Italian sausage is another classic Chicago-style menu item.
It may be ordered independently or combined with Italian beef in a beef-and-sausage sandwich.
Portillo’s offers combination sandwiches featuring both Italian beef and Italian sausage.
These are designed for customers who want both of the restaurant’s signature Chicago meat offerings in one sandwich.
Selected menus include grilled or breaded chicken sandwiches.
Availability and specific recipes can vary by restaurant and menu period.
Portillo’s chopped salad is one of the company’s best-known non-sandwich menu items.
The menu also includes other fresh salads and lighter meal options.
Portillo’s serves crinkle-cut fries as a signature side.
Cheese sauce and other add-ons may also be available.
Onion rings are offered at participating Portillo’s restaurants as another classic side.
Customers can pair Portillo’s crinkle-cut fries with cheese sauce for a richer side option.
Portillo’s homemade chocolate cake is one of the company’s most recognized desserts.
It has become an iconic part of the brand alongside Italian beef and Chicago-style hot dogs.
The Cake Shake combines Portillo’s chocolate cake with a milkshake.
It is one of the restaurant chain’s most distinctive dessert products.
Portillo’s serves shakes in several flavors.
Limited-time seasonal and promotional flavors may also be offered.
Most traditional Portillo’s restaurants offer dine-in seating.
The company designs its restaurants as high-energy dining environments with locally themed décor.
Drive-thru service is an important part of Portillo’s operating model.
Many full-size locations use double-lane drive-thru configurations designed to handle high order volumes.
Customers can place orders for pickup and carryout through participating Portillo’s restaurants.
Portillo’s offers delivery through its digital ordering platform and participating delivery channels.
Delivery availability varies by restaurant and customer location.
Customers can place qualifying orders through Portillos.com.
Online ordering supports pickup, delivery, and other available fulfillment options.
Portillo’s provides catering for parties, workplaces, meetings, family events, and other gatherings.
Popular catering options include Italian beef, hot dogs, salads, sides, and desserts.
Portillo’s Catering Concierge Team can assist customers with catering orders and event planning.
Phone: 866-YUM-BEEF
Numerically:
866-986-2333
Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday and Sunday: 9:00 AM to 5:00 PM CT.
Portillo’s has introduced smaller and more efficient restaurant prototypes.
Its Restaurant of the Future format is designed to reduce development costs while supporting dine-in, pickup, digital ordering, and drive-thru demand.
Portillo’s opened its first airport restaurant at Dallas Fort Worth International Airport during 2026.
The airport concept uses a smaller-format kitchen and represents part of the company’s expansion into nontraditional locations.
Portillo’s offers physical and digital gift cards for qualifying restaurant purchases.
Customers should use Portillo’s current Gift Card support tools for balance or account concerns.
Portillo’s works with community organizations through fundraising programs and restaurant events.
Marketing and fundraising inquiries can be sent to:
marketing@portillos.com
Portillo’s publishes separate contacts for its corporate headquarters, Guest Services, catering, Investor Relations, and other business functions.
630-954-3773
This is Portillo’s official corporate phone number in its current SEC filing.
630-954-3773
630-954-3773
630-954-3773
866-986-2333
866-986-2333
Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday and Sunday: 9:00 AM to 5:00 PM CT.
866-986-2333
This is the strongest verified general Guest Services contact currently published by Portillo’s.
866-YUM-BEEF
The numeric equivalent is:
866-986-2333
Portillo’s uses its Catering Concierge Team for catering questions and ordering assistance.
866-YUM-BEEF
Portillo’s does not publish a traditional nationwide consumer Sales Department number.
Restaurant orders should be placed through the individual location, Portillos.com, Guest Services, or the Catering Concierge Team.
866-986-2333
Portillo’s does not publish one universal Billing Department number.
Customers with order or charge concerns should contact Guest Services or the restaurant involved.
Portillo’s does not publish one universal regional-office number.
Individual Portillo’s restaurants publish their own local numbers.
Local restaurant telephone numbers vary.
Customers should use the official restaurant locator.
Portillo’s currently operates primarily in the United States and does not publish one general international consumer number.
Portillo’s does not publish a universal corporate emergency or after-hours Guest Services number.
For an immediate police, fire, medical, or safety emergency at a restaurant, contact local emergency services and on-site management.
312-931-5578
Current Investor Relations contact:
Chris Brandon
Vice President of Investor Relations.
cbrandon@portillos.com
General Investor Requests:
investors@portillos.com
press@portillos.com
Portillo’s identifies this email for media inquiries.
marketing@portillos.com
This address is published for marketing and fundraising inquiries.
Portillo’s historical shareholder materials identify Equiniti Trust Company as transfer agent and publish:
800-937-5449
Shareholders should confirm current transfer-agent information through the latest Investor Relations materials before submitting account instructions.
Portillo’s does not prominently publish one universal public Human Resources number for applicants.
Current vacancies should be accessed through:
https://careers.portillos.com/
Portillo’s does not operate a conventional restaurant reservation system across its chain.
For catering and large-group food orders:
866-YUM-BEEF
The fastest way to reach a live Portillo’s representative for a restaurant, order, refund, food-quality, delivery, or service issue is to call Guest Services at 866-986-2333. Current phone support is available Monday through Friday from 9:00 AM to 7:00 PM Central Time and Saturday and Sunday from 9:00 AM to 5:00 PM Central Time. Have the restaurant location, order number, receipt, date and time of the visit, and a concise explanation of the issue ready before calling.
For catering questions, customers can use 866-YUM-BEEF, while corporate matters can be directed to the Oak Brook office at 630-954-3773. Investors should use the dedicated Investor Relations contacts rather than Guest Services, and journalists should use press@portillos.com. Restaurant-specific concerns can also be raised directly with local management before corporate escalation.
Portillo’s current headquarters is:
Portillo’s Inc.
2001 Spring Road
Suite 400
Oak Brook, IL 60523
United States
Corporate Phone: 630-954-3773
Portillo’s fiscal 2025 Form 10-K confirms that this location serves as the company’s home office and principal executive address.
Portillo’s Inc.
2001 Spring Road, Suite 400
Oak Brook, IL 60523
United States
Portillo’s refers to this corporate organization as its Restaurant Support Center in employment materials.
Current Portillo’s job listings continue to advertise corporate and support positions at:
2001 Spring Road
Oak Brook, IL 60523
Examples include catering and Guest Services, strategic sourcing, financial analysis, and employee-relations positions.
Portillo’s Inc. is the publicly traded parent organization.
It operates and controls Portillo’s OpCo and its underlying restaurant businesses.
The company completed its initial public offering structure in 2021 and currently trades under:
Nasdaq: PTLO.
Portillo’s finished fiscal 2025 with:
102 restaurants across 11 states
including its interest in C&O Chicago.
The company opened seven restaurants during the first two quarters of 2026 and continued to describe its current system as more than 100 restaurants across 11 states in August 2026.
At December 28, 2025, Portillo’s employed:
7,890 team members
This included approximately:
195 Restaurant Support Center employees
478 Restaurant Managers, Assistant General Managers, and General Managers
7,118 restaurant hourly team members
plus commissary employees.
Portillo’s operates two food production commissaries in Illinois.
These facilities support restaurant operations and production throughout the company’s network.
Portillo’s opened its first-ever airport location at Dallas Fort Worth International Airport during 2026.
This represents an important expansion into smaller, nontraditional restaurant formats.
Customers who have a complaint involving food quality, an incorrect order, delivery, catering, an employee interaction, payment, refund, restaurant cleanliness, gift cards, or another Portillo’s service should collect the relevant information before contacting the company. Keep the receipt, restaurant address, order number, purchase date and time, photographs where appropriate, and screenshots of any online or delivery order. Complete information makes it easier for Guest Services or restaurant management to identify the transaction and investigate the complaint.
Begin by contacting the Portillo’s restaurant where the order or incident occurred and ask to speak with the manager on duty. Explain the problem clearly and provide your order number, receipt, date, time, and details of any missing, incorrect, damaged, or unsatisfactory food. Local management can often correct orders, investigate employee interactions, or address restaurant-specific problems without further escalation. Clearly explain the resolution you are requesting and give the manager an opportunity to review the circumstances. Keep the name of the manager and the date of your conversation.
If the local restaurant cannot resolve the complaint, call Portillo’s Guest Services at 866-986-2333 or submit the official online Contact Us form. Provide the restaurant location, visit or order date, receipt information, order number, and a clear chronological description of the issue. Mention that you already attempted to resolve the matter locally and explain what remains unresolved. Ask that the complaint be documented and request a reference number if one is available. Save copies of any forms, emails, receipts, and photographs submitted.
If the complaint involves catering, large orders, event delivery, missing catering items, or catering charges, contact the Catering Concierge Team at 866-YUM-BEEF. Provide the catering order number, delivery or pickup date, event location, restaurant involved, and a detailed explanation of what occurred. Explain any previous discussion with the restaurant or Guest Services and identify the resolution you are requesting. Catering issues can involve different order-management systems than ordinary restaurant purchases, so using the dedicated team can help route the matter correctly. Keep all invoices and event-order confirmations.
For a serious unresolved corporate matter, written correspondence can be directed to Portillo’s Inc., 2001 Spring Road, Suite 400, Oak Brook, IL 60523, United States. Include your full contact information, restaurant location, order or transaction details, previous Guest Services contacts, and a chronological explanation of the issue. Clearly state the resolution you are requesting and attach copies rather than originals of receipts, photographs, or other evidence. Do not send complete payment-card numbers, passwords, or other unnecessary sensitive data. Keep a full copy of the correspondence and proof of delivery.
If a serious complaint remains unresolved, the appropriate external process depends on the nature of the problem. Food-safety or sanitation concerns may be reported to the applicable local or state health department, while payment disputes may require contacting the customer’s card issuer or payment provider. Consumer-protection concerns may also fall under a state Attorney General or another consumer agency. Employment, accessibility, and other specialized complaints have different legal or regulatory channels. Keep receipts, photographs, medical or inspection documentation where relevant, support case information, and correspondence before escalating externally.
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