Orbitz
Orbitz is an online travel booking platform that allows travelers to search, compare, and book hotels, flights, vacation packages, rental cars, cruises, activities, and other travel services. The brand became well known as one of the major U.S. online travel agencies and historically operated from Chicago, Illinois.
Orbitz is no longer an independent public company. Expedia completed its acquisition of Orbitz Worldwide, Inc. on September 17, 2015, acquiring the Orbitz business and related brands. The transaction resulted in Orbitz becoming part of the Expedia organization rather than continuing as a separately listed company.
Current Orbitz Terms state that the Orbitz service is provided by Expedia, Inc., a Washington corporation, with its registered office at 1111 Expedia Group Way W, Seattle, WA 98119. Orbitz therefore should now be treated as an Expedia Group travel brand rather than an independent Chicago-headquartered corporation.
Orbitz does not prominently publish a separate current corporate switchboard specifically for the Orbitz brand.
Current Expedia Group corporate phone:
206-481-7200
This is the official corporate number listed for Expedia Group’s principal executive office.
Orbitz does not currently publish one universal public traveler-support phone number on its main Help Center.
Travelers are directed to the official Orbitz Help Center and chat support:
https://www.orbitz.com/helpcenter/
Expedia, Inc. / Orbitz
1111 Expedia Group Way W
Seattle, WA 98119
United States
Expedia Group, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
United States
Orbitz’s current Terms identify Expedia, Inc. at this Seattle address as the company providing the Orbitz service. Expedia Group’s current SEC filing identifies the same location as its principal executive office.
Orbitz does not prominently publish one universal general traveler-support email address.
For Investor Relations at the parent company:
ir@expedia.com.
Online Travel Agency, Travel Technology, Hotel Booking, Flight Booking, Car Rental, Vacation Packages, Cruises and Travel Services
Expedia Group, Inc.
Orbitz has been part of Expedia since 2015.
Ariane Gorin
Ariane Gorin currently serves as Chief Executive Officer of Expedia Group.
Approximately 16,000 employees
Expedia Group reported approximately 16,000 employees across nearly 50 countries as of December 31, 2025.
Approximately $14.733 billion in 2025
Expedia Group reported total revenue of approximately $14.7 billion for 2025.
Orbitz does not maintain a separate public-company Investor Relations department.
Parent company Investor Relations:
https://careers.expediagroup.com/
Orbitz-related employment now falls within Expedia Group’s broader careers organization. Current Expedia Group careers materials list active hiring in areas such as technology, product, finance, marketing, operations, and commercial functions.
Orbitz provides online travel-search and booking tools across multiple travel categories. The platform connects travelers with hotels, airlines, rental-car companies, cruise operators, activity providers, and other travel suppliers.
Orbitz allows customers to search for and reserve hotels based on destination, travel dates, price, property category, guest ratings, amenities, and other criteria.
The platform includes properties offered through Expedia Group’s broader lodging supply network. Expedia Group reported approximately 3.6 million lodging properties available across its platforms at the end of 2025.
Travelers can search for vacation-rental accommodations alongside traditional hotels.
Available properties can include apartments, homes, villas, and other alternative accommodation types depending on the destination.
Orbitz allows travelers to search and book domestic and international flights.
Customers can compare airlines, routes, schedules, fares, cabin classes, and itinerary options through the Orbitz booking platform.
Customers can search for outbound and return flights together using the round-trip booking option.
The platform can compare combinations across multiple participating airlines.
Orbitz supports one-way airline bookings for travelers who do not need a return flight or who are creating more flexible travel itineraries.
Travelers can build qualifying multi-city itineraries that include more than one destination.
This can be useful for extended vacations, business travel, and international trips involving several stops.
Orbitz allows customers to combine qualifying travel components such as flights and hotels into vacation packages.
Bundled pricing and package availability vary by destination, supplier, dates, and current promotions.
Orbitz offers rental-car search and booking from participating providers.
Customers can compare vehicle classes, pickup locations, rental terms, prices, and supplier options.
Cruise booking remains one of the travel categories available through Orbitz.
Travelers can search cruise itineraries, destinations, ships, sailing dates, and cabin options from participating cruise providers.
Orbitz provides access to activities and experiences at selected destinations.
These can include tours, attractions, airport transfers, tickets, excursions, and other destination services.
Travelers may be offered travel-insurance options during qualifying bookings.
Orbitz’s current privacy information identifies insurance as one of the product categories supported through the platform.
The Orbitz app allows travelers to search and book travel, review itineraries, receive travel information, and manage supported reservations from a mobile device.
Current Orbitz promotions also highlight hotel messaging, flight-status information, and app-based travel management.
The Orbitz app can allow qualifying guests to message participating hotels regarding their stay.
This feature is intended to simplify communication before or during a hotel reservation.
Orbitz’s app provides qualifying travelers with flight information such as status and gate updates.
Availability depends on the airline and itinerary.
Orbitz provides selected member-only hotel and travel offers to signed-in users.
Current Orbitz promotional terms refer to member pricing and Expedia Group account-related benefits.
Current Orbitz Terms state that an Orbitz account can operate as an Expedia Group Account, allowing the same credentials to access participating Expedia Group websites, apps, and services such as Expedia and Vrbo.
Each service remains subject to its own applicable terms.
Travelers can use Orbitz online tools to review reservations, access trip information, and manage qualifying bookings.
Some changes or cancellations may be handled directly through Orbitz, while others depend on airline, hotel, rental-car, or other supplier rules.
Orbitz provides self-service assistance for qualifying hotel, vacation-rental, and flight cancellations through its Help Center.
Cancellation eligibility and refunds depend on the applicable booking rules and supplier terms.
Orbitz provides help articles and traveler support for refunds and charges.
Refund timing varies according to the travel provider, payment type, fare or rate rules, and reason for cancellation.
Orbitz offers chatbot and virtual-assistant support through its digital platform.
The current Privacy Statement explains that chatbot technology can be used to answer traveler questions and assist with travel planning and Customer Service requests.
Orbitz no longer has the same standalone corporate telephone structure that existed when Orbitz Worldwide was an independent public company.
Current parent-company corporate number:
206-481-7200
This is Expedia Group’s official principal executive office telephone number.
206-481-7200
206-481-7200
206-481-7200
Orbitz does not prominently publish one universal current traveler Customer Service number through its main official Help Center.
Customers should use:
https://www.orbitz.com/helpcenter/
No universal current Orbitz traveler-support number is prominently published.
Support is primarily handled online through the Help Center, signed-in trip support, and chat.
No separate universal current hotel-booking phone number is publicly promoted.
Use the Orbitz Help Center or reservation-specific support options.
No single nationwide Orbitz flight-support number is prominently listed.
Flight issues can involve both Orbitz and the operating airline depending on the booking and issue.
Orbitz does not prominently publish one universal car-rental support number.
Customers should use the Help Center and booking-specific contact information.
Cruise support can depend on the cruise booking provider and itinerary.
Use the support information included in the reservation confirmation.
Vacation-package support is handled through Orbitz traveler support and the Help Center.
Orbitz does not publish one separate universal billing phone number.
Billing, refunds, and charge questions are handled through the Refunds & Charges section of the Help Center and booking-specific support.
Orbitz is primarily a self-service online booking platform and does not publish a traditional general Sales Department phone number.
No current universal toll-free Orbitz traveler number is prominently published on the primary Help Center.
Orbitz does not publish one universal global traveler-support number because support can depend on account location, booking, and travel provider.
Orbitz does not publish one universal emergency hotline.
Travelers facing immediate medical, security, police, or airport emergencies should contact the appropriate local emergency authority or travel provider.
Orbitz does not have separate Investor Relations because it is not independently publicly traded.
Parent company Investor Relations email:
ir@expedia.com.
206-481-7200
Orbitz does not prominently publish a standalone permanent media phone number for the brand.
Media matters are generally handled through Expedia Group corporate communications.
Orbitz does not maintain a separate publicly promoted HR line.
Careers:
https://careers.expediagroup.com/
Orbitz does not prominently publish one universal reservation phone number.
Bookings are primarily made through:
The most reliable current route for Orbitz traveler support is the official Help Center athttps://www.orbitz.com/helpcenter/. Signing in allows Orbitz to provide booking-specific assistance, and the Help Center supports categories including flights, hotels, packages, rental cars, cruises, activities, refunds, account issues, security, and loyalty matters. Orbitz also provides chat and virtual-assistant functionality for traveler questions.
If the issue involves a specific hotel, airline, rental-car provider, or cruise company, Orbitz may direct the traveler to that supplier when the supplier controls the relevant change, refund, cancellation, check-in, baggage, or service policy. Have the itinerary number, traveler name, email used for the booking, travel dates, payment information, and previous case details available when contacting support.
Orbitz should now be treated as an Expedia-operated travel brand rather than a standalone corporation.
Expedia, Inc. / Expedia Group
1111 Expedia Group Way W
Seattle, WA 98119
United States
Parent Company Corporate Phone: 206-481-7200.
1111 Expedia Group Way W
Seattle, WA 98119
United States
Expedia Group owns this approximately 650,000-square-foot corporate headquarters facility.
Orbitz’s 2026 Terms identify:
Expedia, Inc.
as the company providing the Orbitz online service.
Expedia, Inc. is identified as a Washington corporation with its registered office at the Seattle address above.
Ariane Gorin
She has served as Chief Executive Officer of Expedia Group since May 2024.
At December 31, 2025, Expedia Group reported approximately:
16,000 employees
across:
Nearly 50 countries.
Expedia Group reported:
$14.733 billion
in total revenue for 2025.
Expedia Group reported:
Approximately $119.59 billion
in gross bookings for 2025.
At the end of 2025, Expedia Group reported approximately:
3.6 million lodging properties
available across its platforms, including hotels and alternative accommodations.
Expedia Group reported travel supply from:
500+ airlines
along with cars, cruises, insurance, activities, and other services.
Expedia Group trades on:
Nasdaq
Ticker:
EXPE.
Expedia completed its acquisition of Orbitz Worldwide on:
September 17, 2015
The total purchase consideration was approximately:
$1.8 billion
including cash paid for Orbitz shares and settlement of pre-existing debt.
Before the acquisition, Orbitz Worldwide’s corporate headquarters was:
500 W. Madison Street
Suite 1000
Chicago, IL 60661
United States
Former corporate phone:
312-894-5000
This address and number were listed in Orbitz Worldwide’s 2014 SEC filings and should now be treated as historical, not as the current Orbitz corporate headquarters.
Orbitz no longer operates as a standalone Chicago public corporation, but Expedia Group continues to maintain a significant Chicago office.
Current Expedia Group career materials list Chicago as one of its featured office locations and continue to show active technology, product, finance, marketing, and commercial roles in the city.
Customers filing a complaint against Orbitz should first identify the exact booking involved and gather the itinerary number, traveler name, account email, dates, payment information, supplier name, cancellation or refund terms, screenshots, and previous support conversations. Because Orbitz acts as an online travel platform and many services are provided by third-party airlines, hotels, car-rental companies, cruise operators, and activity providers, the appropriate resolution path can depend on who controls the disputed service.
Begin athttps://www.orbitz.com/helpcenter/ and sign in for booking-specific assistance. Select the relevant category, such as Flights, Stays, Packages, Cars, Cruises, Things to Do, Refunds & Charges, or Account. Provide the itinerary information and explain the complaint clearly. Use chat or available traveler-support options and save screenshots or case references from the conversation.
If the complaint concerns airline baggage, hotel property conditions, rental-car damage, cruise operations, or another issue directly controlled by the supplier, contact the travel provider as well. Keep records of what Orbitz and the provider each say about the problem. If one party directs you back to the other, document those instructions carefully. This is particularly important for refunds, schedule changes, cancellations, and service failures.
If the initial Help Center interaction does not resolve the issue, request additional review through Orbitz traveler support. Provide the complete history, including booking confirmation, previous chat details, refund or cancellation requests, supplier responses, and any supporting documents. Orbitz’s Terms confirm that traveler complaints are handled through its support function and that customers can also send written support correspondence.
For an unresolved complaint, Orbitz’s current Terms provide the following written support address:
Attn: Traveler Support
Expedia, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
United States
Include your full name, booking email, itinerary information, travel dates, provider details, previous complaint history, and the resolution requested. Attach copies rather than original documents and keep proof of delivery.
Orbitz’s current Terms require customers pursuing certain formal legal disputes in the United States to first send a written Notice of Dispute by certified mail to Legal Department/Dispute Resolution Provision, Expedia, Inc., 1111 Expedia Group Way West, Seattle, WA 98119. The notice must contain identifying information, the booking email, a description of the complaint, and the requested resolution. The Terms provide a 60-day informal-resolution period before applicable arbitration can begin. Other complaints, such as payment-card disputes or seller-of-travel issues, may also involve a card issuer or appropriate consumer regulator depending on the circumstances.
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