Option Care Health
Option Care Health
Option Care Health, Inc. is the largest independent provider of home and alternate-site infusion services in the United States. The company helps patients receive physician-prescribed infusion therapies outside traditional hospital settings, including in their homes and in ambulatory infusion suites. Its clinical teams include pharmacists, nurses, dietitians, pharmacy technicians, and other specialists who coordinate medication, supplies, administration, monitoring, and patient education.
The company’s roots date to 1979 in Chico, California. A major modern chapter began in 2015 when Walgreens’ infusion-services business separated and became a stand-alone company operating as Option Care. In August 2019, Option Care Enterprises and BioScrip completed a merger, forming Option Care Health and creating a national infusion-services provider with significantly broader geographic scale.
Today, Option Care Health is publicly traded on Nasdaq under OPCH and is headquartered in Bannockburn, Illinois. Current 2026 materials describe the business as having 8,000+ team members, including more than 5,000 clinicians, while its 2025 Form 10-K reported 87 infusion pharmacies and 109 stand-alone ambulatory infusion suites in 43 states. The company served more than 315,000 patients during 2025 and reported $5.65 billion in full-year net revenue. President and CEO John C. Rademacher leads the organization.
Option Care Health, Inc.
3000 Lakeside Drive, Suite 300N
Bannockburn, IL 60015
United States
Option Care Health’s 2025 Form 10-K identifies this address as the company’s corporate headquarters. The current investor-relations site also uses this address as the corporate office.
The headquarters and primary corporate office are located at the same Bannockburn address. Corporate functions based there include executive leadership, finance, legal, compliance, investor relations, strategy, and other administrative operations.
Option Care Health does not prominently publish a separate universal mailing address for ordinary patient questions. Clinical correspondence and pharmacy-related issues should normally be directed to the patient’s local Option Care Health pharmacy or infusion care team.
Local pharmacy and infusion-suite addresses vary by state. Patients who need clinical assistance should contact their local pharmacy care team directly because medication management, infusion scheduling, prescription orders, and urgent treatment questions are handled locally.
Option Care’s modern corporate structure changed substantially through the 2019 BioScrip merger. Historical BioScrip offices and earlier Walgreens-related locations should not be treated as the current headquarters. The verified current corporate headquarters is in Bannockburn, Illinois.
866-827-8203
The current Option Care Health investor-relations page lists this number with the Bannockburn corporate office.
844-624-4584
Current Customer Service Advisor hours are Monday through Friday
5:30 AM to 3:00 PM PT
6:30 AM to 4:00 PM MT
7:30 AM to 5:00 PM CT
8:30 AM to 6:00 PM ET.
3000 Lakeside Drive, Suite 300N, Bannockburn, IL 60015
3000 Lakeside Drive, Suite 300N, Bannockburn, IL 60015
Investor Relations: investor.relations@optioncare.com
Compliance: OC-Compliance@optioncare.com
Privacy: OC-Privacy@optioncare.com.
Home Infusion Therapy, Specialty Pharmacy, Ambulatory Infusion, Healthcare and Clinical Services
1979
The company’s roots trace to Chico, California.
8,000+ team members
including
5,000+ clinicians.
As of December 31, 2025
87 infusion pharmacies
109 stand-alone ambulatory infusion suites
The company served
315,000+ patients during 2025.
No public walk-in hours are prominently listed for the corporate headquarters.
Investor Relations: https://investors.optioncarehealth.com/
Careers: https://optioncarehealth.com/careers
Option Care Health provides physician-prescribed infusion treatment in patients’ homes. The company coordinates medication preparation, delivery, clinical monitoring, nursing support, supplies, and patient education so qualifying therapies can be administered outside a hospital.
Option Care Health operates ambulatory infusion suites where patients can receive treatment in a controlled outpatient environment. These locations are useful for patients who need professional infusion support but do not require hospitalization.
The company operates specialty infusion pharmacies equipped for complex medication preparation, storage, compounding, and distribution. Its pharmacy teams coordinate closely with physicians, payers, nurses, and patients throughout the treatment cycle.
Option Care Health provides infusion services for patients requiring intravenous anti-infective medications. These therapies may be used for serious bacterial, fungal, or other infections and often require careful laboratory and clinical monitoring.
The company supports intravenous and subcutaneous immunoglobulin therapies for qualifying immune, neurological, and other conditions. Clinical teams help coordinate dosing, administration, monitoring, and insurance authorization.
Option Care Health provides home parenteral nutrition for patients who cannot meet nutritional needs through normal eating or gastrointestinal feeding. Registered dietitians, pharmacists, nurses, and physicians work together to manage nutrient formulas, laboratory results, and patient progress.
The company also supports certain patients who require tube feeding or specialized nutritional care. Services can include supplies, education, monitoring, and coordination with the patient’s medical team.
Patients with long-term medical conditions may require recurring infusion treatment over months or years. Option Care Health manages chronic therapies through home care or ambulatory infusion settings while coordinating with specialists and insurers.
Option Care Health also supports shorter-term treatment for acute conditions. This can allow eligible patients to leave the hospital sooner or avoid repeated hospital visits while continuing medically necessary intravenous therapy.
Registered nurses provide home visits and ambulatory infusion care for therapies that require professional administration, vascular-access management, patient assessment, education, and ongoing monitoring.
Patients receive support from local pharmacy teams responsible for medication coordination, refill timing, delivery, supplies, and clinical questions related to their prescribed therapy. Option Care Health specifically directs clinical assistance to the patient’s local pharmacy team.
Healthcare providers can refer patients through specialized prescriber-order processes. Option Care Health coordinates benefits investigation, clinical documentation, medication authorization, and transition into home or alternate-site treatment.
The company works with commercial insurers, government programs, physicians, and patients to verify coverage and determine authorization requirements. Because infusion therapy can involve high-cost specialty drugs, benefits coordination is a major part of the service.
866-827-8203
866-827-8203
866-827-8203
866-827-8203.
844-624-4584
844-624-4584.
844-624-4584
No single national clinical-support number is published because patients are instructed to contact their local Option Care Health pharmacy care team.
Use the official location directory to identify the appropriate pharmacy
https://optioncarehealth.com/option-care-health-locations
877-409-2301
This number remains published for legacy BioScrip customer support.
877-295-8064
This is specifically associated with BioScrip billing support and should not be treated as the universal Option Care Health billing number.
Option Care Health does not publish one universal consumer sales line. Provider referrals and business-development inquiries use specialized channels.
No single nationwide billing number is prominently published for every patient account. Patients should use the billing information on their statement, local pharmacy team, or Customer Service Advisor line.
Location-specific phone numbers vary by pharmacy and infusion suite.
Each pharmacy or infusion center maintains its own number where applicable.
Not applicable as a general consumer service. Option Care Health’s primary operations serve the United States.
For a medical emergency
911
Patients with urgent treatment questions should contact their doctor or local pharmacy care team.
312-940-2813
OC-Privacy@optioncare.com.
844-279-8889
OC-Compliance@optioncare.com.
Option Care Health does not prominently publish a dedicated IR phone number on its current investor page.
Primary IR contact
Robert Okunski
investor.relations@optioncare.com.
No permanent universal media phone is prominently published on the current contact page.
Option Care Health does not publish one universal applicant HR number.
https://optioncarehealth.com/careers
Not applicable in the conventional sense. Infusion appointments are coordinated with the patient’s local care team.
For general questions, call 844-624-4584 during the published weekday Customer Service Advisor hours. Before calling, have the patient’s name, date of birth, Option Care Health location, therapy or medication name, insurance information, and any recent invoice or order information available. General customer advisors can help route administrative issues, but clinical questions should normally go directly to the patient’s pharmacy care team.
For medication delivery, infusion scheduling, pump or supply issues, clinical side effects, or therapy-specific concerns, call the local Option Care Health pharmacy or infusion center. The company’s location directory lists direct phone numbers for local branches across the country, and some locations provide on-call weekend support.
If the issue involves privacy or compliance rather than routine care, use the specialized channels instead. Privacy questions can be directed to 312-940-2813 or OC-Privacy@optioncare.com, while suspected compliance violations can be reported through 844-279-8889 or OC-Compliance@optioncare.com.
Complaints may involve patient care, medication delivery, nursing services, pharmacy operations, billing, insurance coordination, privacy, staff conduct, accessibility, or compliance. Before escalating, gather the patient’s therapy information, pharmacy location, dates of service, delivery records, bills, insurance correspondence, medication information, and any existing case numbers.
Start by calling 844-624-4584 for general administrative complaints. Explain the issue, identify the patient’s local Option Care Health location, and ask that the concern be documented. If the matter is clinical, request routing to the appropriate local pharmacy or care team.
Clinical-care complaints should be directed to the local pharmacy, infusion nurse, clinical manager, or ambulatory infusion center responsible for treatment. Billing or coverage questions should go to the billing or reimbursement team associated with the patient account.
If the first representative does not resolve the issue, request review by a pharmacy manager, nursing supervisor, branch leader, regional manager, or other appropriate leader. Provide a written timeline of what happened and explain the specific resolution being requested.
Submit the issue through Option Care Health’s official Contact Us form or send a written complaint to the appropriate department. Written communication is particularly helpful for billing, repeated delivery problems, patient-care concerns, and disputes involving supporting documents.
For a serious unresolved complaint, write to Option Care Health, Inc., 3000 Lakeside Drive, Suite 300N, Bannockburn, IL 60015. Include dates, local branch information, previous contacts, case numbers, and copies of supporting records.
Compliance concerns can be reported to OC-Compliance@optioncare.com or 844-279-8889. Privacy complaints can be directed to the Chief Privacy Officer at 312-940-2813 or OC-Privacy@optioncare.com. These channels are better suited for potential legal, ethical, privacy, or regulatory violations than ordinary Customer Service.
Healthcare complaints may involve the applicable state Board of Pharmacy, nursing board, state health department, Medicare or Medicaid authority, or accreditation body depending on the nature of the issue. Privacy complaints may be filed with the U.S. Department of Health and Human Services Office for Civil Rights, which Option Care Health specifically identifies in its privacy notice.
Billing or insurance disputes may also require contact with the patient’s health plan, Medicare, Medicaid, state insurance regulator, or consumer-protection agency. Patients should retain explanations of benefits, invoices, prior authorizations, and payment records before filing an external financial complaint.
For serious unresolved disputes involving financial losses, patient injury, contracts, or other legal claims, review the applicable patient agreements and legal documents to determine whether mediation, arbitration, administrative review, or court proceedings apply. Independent legal advice may be appropriate for significant healthcare disputes.
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