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- McDonald’s
About McDonald’s
McDonald’s is one of the world’s largest and most recognizable restaurant companies. The business traces its roots to 1940, when brothers Richard and Maurice McDonald opened a restaurant in San Bernardino, California. Ray Kroc later joined the company as a franchise agent and played a central role in expanding McDonald’s into a global restaurant system.
Today, McDonald’s Corporation operates through a combination of company-owned and franchised restaurants across markets around the world. The brand is best known for products such as the Big Mac, Quarter Pounder, Chicken McNuggets, World Famous Fries, Egg McMuffin, Happy Meal, and McCafé beverages.
McDonald’s is headquartered in Chicago, Illinois, where it has maintained its global headquarters at 110 N. Carpenter Street in the West Loop since 2018. The headquarters also houses corporate teams and innovation functions, including Speedee Labs.
The company is currently led by Chris Kempczinski, Chairman and Chief Executive Officer. In August 2026, Skye Anderson became President of McDonald’s USA, overseeing the company’s largest market.
Quick Information
Industry
Restaurants / Fast Food
Founded
1940
Corporate Phone Number
(630) 623-3000
Customer Service Number
1-800-244-6227
Corporate Office Address
110 N. Carpenter Street
Chicago, IL 60607
United States
Headquarters Address
110 N. Carpenter Street
Chicago, IL 60607
United States
contact.privacy@us.mcd.com
Chairman & CEO
Chris Kempczinski
President, McDonald’s USA
Skye Anderson
Stock Symbol
NYSE: MCD
Corporate Website
corporate.mcdonalds.com
Consumer Website
McDonald’s Products & Services
McDonald’s operates primarily in the quick-service restaurant industry and offers food, beverages, digital ordering, delivery, loyalty rewards, and restaurant services.
Burgers and Sandwiches
McDonald’s is known for burgers including the Big Mac, Quarter Pounder with Cheese, Hamburger, Cheeseburger, and Double Quarter Pounder. Menu availability and product variations can differ by restaurant and market.
Chicken Products
Chicken McNuggets, McChicken sandwiches, and other chicken products make up an important part of the McDonald’s menu.
Breakfast
McDonald’s breakfast offerings include products such as the Egg McMuffin, Sausage McMuffin, breakfast biscuits, hotcakes, hash browns, and other regional items.
McCafé
McCafé includes coffee, espresso-based beverages, iced coffee, frappés, and other drinks available at participating McDonald’s restaurants.
Happy Meals
Happy Meals are designed primarily for children and typically include a smaller entrée, side, beverage, and promotional item or toy.
Mobile Ordering and Delivery
Customers can order through the McDonald’s app for pickup or delivery at participating locations. McDonald’s also operates MyMcDonald’s Rewards, allowing eligible customers to earn and redeem points on qualifying purchases.
McDonald’s Corporate Phone Numbers
McDonald’s Corporate Office
(630) 623-3000
McDonald’s corporate filings have identified this as the company’s main corporate telephone number associated with its principal executive offices in Chicago.
For ordinary restaurant complaints, order problems, refunds, or app issues, customers should normally use McDonald’s Customer Relations rather than contacting the corporate switchboard.
McDonald’s Customer Service
1-800-244-6227
McDonald’s publishes this number for U.S. customer assistance. It can be used for questions or concerns involving food, restaurant experiences, mobile orders, payments, and other customer-service matters.
Shareholder Services
630-623-7428
McDonald’s publishes this number for shareholder-related inquiries.
Privacy Questions
(888) 511-9903
McDonald’s publishes this telephone number for certain privacy and online-services inquiries.
How to Reach a Real Person at McDonald’s
For most U.S. customer-service issues, call:
1-800-244-6227
Follow the telephone prompts for Customer Relations.
Before calling, it is helpful to have the following information available:
- Restaurant location
- Store number from your receipt
- Date and approximate time of your visit
- Order number
- Method of purchase
- Amount charged
- Details of the problem
For issues involving an incorrect order, missing food, restaurant cleanliness, or employee service, contacting the specific restaurant first is usually the fastest option. McDonald’s provides a restaurant locator that includes individual restaurant addresses, telephone numbers, and operating hours.
If the restaurant cannot resolve the issue, contact McDonald’s Customer Relations or use the official online feedback form.
Customers experiencing problems with a mobile payment or refund can also contact Customer Relations at 1-800-244-6227 after first checking with the restaurant involved.
McDonald’s Headquarters & Corporate Office Address
McDonald’s Global Headquarters
110 N. Carpenter Street
Chicago, IL 60607
United States
McDonald’s officially moved its global headquarters to Chicago’s West Loop in 2018. The nine-story headquarters brought the company back to Chicago after decades at its previous corporate campus in Oak Brook, Illinois.
McDonald’s continues to identify 110 N. Carpenter Street as its corporate headquarters in its current corporate contact information and 2025 Annual Report.
The headquarters includes corporate offices, Hamburger University facilities, and innovation resources. McDonald’s later established Speedee Labs within the Chicago headquarters to bring together teams focused on restaurant operations, technology, and customer experience.
Former McDonald’s Headquarters
McDonald’s was previously headquartered in Oak Brook, Illinois.
Older business directories, documents, and online listings may still show Oak Brook addresses. Those should not be treated as the company’s current global headquarters.
The current headquarters is:
110 N. Carpenter Street, Chicago, IL 60607
How to File a Complaint Against McDonald’s
Step 1: Contact the Restaurant
If your complaint involves an incorrect order, poor service, food quality, cleanliness, missing items, or another restaurant-specific issue, begin with the location where the problem occurred.
Ask to speak with the restaurant manager and provide your receipt or order information when available.
Many McDonald’s locations are independently owned and operated by franchisees, so the local restaurant may be able to resolve the issue immediately.
Step 2: Contact McDonald’s Customer Relations
If the restaurant does not resolve your concern, call:
1-800-244-6227
Explain the issue and provide the restaurant location, store number, visit date, order details, and any previous attempts to resolve the complaint.
Step 3: Submit an Online Complaint
McDonald’s provides an official online feedback form for restaurant experiences, app issues, and general customer comments.
Providing the store number from your receipt can help McDonald’s identify the correct restaurant and direct the complaint appropriately.
Step 4: Request Further Review
If the initial response does not resolve the issue, ask Customer Relations whether the complaint can be reviewed or escalated.
Keep records of:
- Dates of contact
- Restaurant information
- Receipt or order number
- Representative names when available
- Any case or reference number provided
Step 5: Contact McDonald’s Corporate Office When Appropriate
For formal corporate correspondence, the current address is:
McDonald’s Corporation
110 N. Carpenter Street
Chicago, IL 60607
United States
Routine food or restaurant complaints should generally go through Customer Relations first because the corporate office is not the primary channel for day-to-day restaurant support.
Step 6: Report Serious Food Safety Concerns
For serious food-safety or sanitation issues, customers may also contact the local or state health department responsible for the restaurant location.
Customers should still notify the restaurant and McDonald’s Customer Relations so the company has an opportunity to investigate the issue.
Step 7: Escalate an Unresolved Consumer Dispute
For serious unresolved consumer issues, customers may consider contacting an appropriate state consumer-protection agency, attorney general’s office, or the Better Business Bureau after attempting to resolve the matter directly with McDonald’s
