About McDonald’s

McDonald’s Corporation is one of the world’s largest foodservice companies and operates the McDonald’s restaurant system across more than 100 countries. The company is best known for its hamburgers, fries, chicken products, breakfast items, beverages, desserts, and other fast-food offerings. McDonald’s restaurants serve customers through traditional dining rooms, drive-thru service, mobile ordering, delivery, and digital ordering channels.

McDonald’s operates through a combination of company-owned restaurants and independent franchisees. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. Because of this structure, a complaint involving a particular restaurant may need to be handled by the individual restaurant or franchisee rather than directly by McDonald’s Corporation.

McDonald’s Corporation is headquartered in Chicago, Illinois. Its current corporate address is 110 N. Carpenter Street, Chicago, IL 60607. The company provides corporate, restaurant-support, technology, marketing, franchising, supply-chain, financial, and other business functions from its corporate organization. McDonald’s is publicly traded on the New York Stock Exchange under the ticker MCD.

Quick Information

Corporate Phone Number

630-623-3000

Customer Service Number

1-800-244-6227

This number is used by McDonald’s for customer assistance involving food questions and Arch Card support. General restaurant and app feedback can also be submitted through McDonald’s online Contact Us form.

Corporate Office Address

McDonald’s Corporation
110 N. Carpenter Street
Chicago, IL 60607
United States

Headquarters Address

McDonald’s Corporation
110 N. Carpenter Street
Chicago, IL 60607
United States

Email

press@us.mcd.com for media relations.

McDonald’s does not prominently publish a single general customer-service email. General customer feedback should be submitted through the official Contact Us form.

Industry

Fast Food and Foodservice

Founded

May 15, 1940

Number of Employees

More than 150,000 McDonald’s Company employees worldwide as of year-end 2024, including employees working in corporate and other offices and company-owned and operated restaurants.

This figure does not include the more than 2 million people working in franchised McDonald’s restaurants.

Corporate Office Hours

McDonald’s does not publish a single general public visitor schedule for its Chicago corporate headquarters.

The Media Relations department is staffed Monday through Friday from 8:00 AM to 5:30 PM Central Time.

Website

www.mcdonalds.com

Investor Relations

McDonald’s Investor Relations and shareholder resources are available through the company’s official investor website.

Shareholder Services: 630-623-7428

Careers Page

corporate.mcdonalds.com/careers.html

McDonald’s provides separate corporate career opportunities and restaurant employment opportunities through its careers resources.

McDonald’s Products & Services

McDonald’s provides a broad range of food, beverage, restaurant, digital-ordering, loyalty, delivery, and franchising services through its global restaurant system.

Burgers and Sandwiches

McDonald’s offers a range of burgers and sandwiches, including its signature hamburger products and other beef, chicken, and specialty sandwiches.

Menu availability varies by country, market, restaurant, and promotional period.

Chicken and Other Entrees

McDonald’s offers chicken-based menu items and other entree options.

Depending on the market, products can include chicken sandwiches, nuggets, wraps, and other limited-time or regional offerings.

Breakfast

McDonald’s breakfast menu includes products such as breakfast sandwiches, breakfast platters, hash browns, coffee, and other breakfast beverages and foods.

Breakfast availability and serving times can vary by restaurant.

Fries, Sides and Desserts

McDonald’s provides sides and desserts that complement its primary menu.

These can include:

• World Famous Fries
• Chicken McNuggets
• Apple-based sides
• Cookies
• Pies
• McFlurry desserts
• Other seasonal products

Specific availability depends on the restaurant.

Beverages and McCafé

McDonald’s offers hot and cold beverages through its restaurant and McCafé programs.

Products can include:

• Coffee
• Iced coffee
• Soft drinks
• Milk
• Juice
• Shakes
• Specialty beverages

Availability varies by market and restaurant.

McDonald’s App and Mobile Ordering

The McDonald’s app provides customers with digital tools for ordering and restaurant interaction.

Features can include:

• Mobile Order & Pay
• Deals
• Restaurant information
• Account management
• Payment
• MyMcDonald’s Rewards
• Menu information

Customers with app problems can use McDonald’s Help Center and Contact Us resources.

McDelivery

McDonald’s provides delivery through participating restaurants and delivery partners.

Depending on the market, an order may be fulfilled through a third-party delivery company. Customers with delivery problems should check the vendor associated with the order because the delivery provider may be responsible for delivery-specific issues.

MyMcDonald’s Rewards

MyMcDonald’s Rewards allows eligible customers to earn and redeem points through qualifying purchases.

Customers can manage eligible rewards through the McDonald’s app and associated account systems.

Arch Card and Gift Cards

McDonald’s Arch Card provides a prepaid payment option for participating U.S. McDonald’s purchases.

Customers can contact Arch Card Customer Service for balance, lost, stolen, damaged, and other Arch Card matters.

McDonald’s Corporate Phone Numbers

Corporate Phone Number

630-623-3000

This is McDonald’s Corporation’s current corporate telephone number associated with its principal executive offices at 110 N. Carpenter Street in Chicago.

It should not be treated as the normal restaurant Customer Service line.

Customer Service Number

1-800-244-6227

McDonald’s currently publishes this number for food-related customer questions and Arch Card assistance.

Customers can also use the online Contact Us form for restaurant, app, food, and other feedback.

Online / Website Customer Service

McDonald’s provides an official online Contact Us form for customer feedback.

Customers can select categories relating to:

• Restaurant feedback
• Food
• Mobile ordering
• App issues
• Arch Card
• Customer care
• Previous complaints

For restaurant complaints, McDonald’s asks customers to provide the restaurant number from the receipt or identify the restaurant through its locator.

Arch Card Customer Service

1-800-244-6227

Customers can use this number for Arch Card-related questions, including lost, stolen, damaged, and balance-related matters.

McDonald’s advises customers to call immediately if an Arch Card is lost or stolen so the balance can be frozen.

Investor / Shareholder Services

630-623-7428

This is McDonald’s Shareholder Services number for investor and registered-shareholder assistance.

It is not a restaurant customer-service number.

Media / Press Relations

McDonald’s Media Relations department operates Monday through Friday from 8:00 AM to 5:30 PM Central Time.

Email: press@us.mcd.com

Media inquiries should be directed to the Media Relations department rather than restaurant Customer Service.

Copyright / DMCA Contact

630-623-3000

McDonald’s identifies this telephone number for DMCA-related notices sent to its corporate legal contact.

Email: dmca@us.mcd.com

This is a legal/copyright contact and is not general customer service.

Delivery Partner Support

For certain delivery orders, the delivery provider rather than McDonald’s handles delivery-specific problems.

McDonald’s currently identifies these support numbers for delivery orders:

Uber Eats: 1-866-987-3744
DoorDash: 1-833-510-0332
Grubhub: 877-866-4482

Customers should first identify which delivery provider handled the order before contacting that provider.

How to Reach a Real Person at McDonald’s

For a restaurant, food, app, or customer-experience complaint, the most useful route is McDonald’s official online Contact Us form. The form allows customers to identify the restaurant, order type, date and time of visit, feedback category, and details of the problem. For food questions and Arch Card assistance, McDonald’s currently publishes 1-800-244-6227. If the problem occurred at a specific restaurant, customers should also speak with the restaurant manager because many McDonald’s locations are independently owned and operated by franchisees.

Before contacting McDonald’s, keep the receipt, restaurant number, order number, date and time of the visit, order details, payment method, and any photographs or screenshots relevant to the complaint. For app or delivery problems, record the order number and identify whether McDonald’s, Uber Eats, DoorDash, or Grubhub handled the order. This information makes it easier for the correct team to investigate the issue.

McDonald’s Headquarters & Corporate Office Address

McDonald’s Corporation Headquarters

McDonald’s Corporation
110 N. Carpenter Street
Chicago, IL 60607
United States

Corporate Phone: 630-623-3000

This is McDonald’s current corporate headquarters and principal executive-office address.

McDonald’s USA, LLC

McDonald’s USA, LLC
110 N. Carpenter Street
Chicago, IL 60607
United States

This address is also used in McDonald’s U.S. online-service legal and copyright documentation.

Media Relations

McDonald’s Media Relations Department
110 N. Carpenter Street
Chicago, IL 60607
United States

Email: press@us.mcd.com

Media inquiries should be directed through the company’s Media Relations department.

McDonald’s Shareholder Services

McDonald’s Shareholder Services
c/o Computershare
P.O. Box 6006
Carol Stream, IL 60197-6006
United States

Phone: 630-623-7428

This address is for registered-shareholder and stock-related administrative matters.

McDonald’s Arch Card Support

Arch Card Customer Service
1-800-244-6227

Customers can use McDonald’s online Contact Us system for additional Arch Card requests and supporting documentation.

How to File a Complaint Against McDonald’s

Step 1: Contact the Restaurant

For an issue involving food quality, employee behavior, order accuracy, cleanliness, service, or a specific visit, begin by contacting the restaurant where the incident occurred.

Ask to speak with the restaurant manager and explain what happened. Provide the receipt and restaurant number whenever available.

Step 2: Submit McDonald’s Online Customer Feedback

If the restaurant does not resolve the issue, use McDonald’s official Contact Us form.

The form allows customers to identify the restaurant and provide:

• Store number
• Visit date
• Visit time
• Order details
• Feedback category
• Complaint description

This creates a written record of the complaint.

Step 3: Contact Customer Service

For qualifying food questions and Arch Card assistance, call:

1-800-244-6227

Explain the problem and provide your restaurant number, order information, or Arch Card details.

Step 4: Keep Your Complaint Documentation

Save:

• Original receipt
• Order number
• Restaurant number
• Photos
• Screenshots
• App order details
• Delivery information
• Customer-service correspondence
• Previous case information

This is particularly important if the complaint involves a food-safety or financial issue.

Step 5: Escalate a Franchise Restaurant Complaint

Most McDonald’s restaurants are operated by independent franchisees.

If the restaurant is franchised, McDonald’s Corporation may not directly control the restaurant’s employment, operations, or day-to-day management. In these situations, clearly identify the restaurant and explain the steps already taken with the local management.

Step 6: Escalate Food-Safety Concerns

If the complaint involves suspected food poisoning, an allergic reaction, contamination, foreign material, or another serious food-safety concern, report it to McDonald’s promptly and preserve any relevant evidence.

Depending on the circumstances and location, customers may also contact their local or state health department.

Step 7: Report App or Delivery Problems

For McDonald’s app issues, submit the complaint through the McDonald’s Help Center or Contact Us system.

For delivery orders, determine whether Uber Eats, DoorDash, or Grubhub handled the delivery. McDonald’s directs customers with delivery-provider-specific issues to the applicable delivery company.

Step 8: Escalate Corporate Matters

For serious corporate complaints that cannot be resolved through ordinary Customer Care, written correspondence can be sent to:

McDonald’s Corporation
110 N. Carpenter Street
Chicago, IL 60607
United States

Clearly identify the restaurant, date, complaint category, previous case or contact information, and requested resolution.

Step 9: Contact Appropriate Government Authorities

For unresolved matters involving food safety, consumer protection, employment, accessibility, or other regulated issues, customers may contact the appropriate local, state, or federal authority.

The correct agency depends on the nature of the complaint. Food-safety concerns generally belong with the relevant health or regulatory authority, while consumer-protection matters may be directed to a state attorney general or consumer-protection office.