Kmart
Kmart is an American discount-retail brand whose first Kmart discount store opened in 1962 under the S.S. Kresge Company. The company grew rapidly during the second half of the twentieth century and at its peak operated more than 2,000 stores, becoming one of the most recognizable mass-merchandising brands in the United States. In 1977, S.S. Kresge Company formally changed its corporate name to Kmart Corporation because Kmart had become the dominant part of its business.
Kmart’s corporate structure changed repeatedly after its peak. The company filed for Chapter 11 bankruptcy in 2002, emerged in 2003, and later combined with Sears in 2005 to form Sears Holdings Corporation. Sears Holdings itself entered Chapter 11 bankruptcy in 2018. In 2019, Transformco acquired substantially all of the major operating assets of Sears Holdings, including the Kmart business. Kmart therefore no longer operates as an independent publicly traded corporation. It is now a wholly owned brand/business within the privately held Transformco organization.
The physical Kmart network is now only a fraction of its historical size. The last full-size Kmart in the mainland United States, in Bridgehampton, New York, closed on October 20, 2024. Current official Kmart regional websites still confirm full-line operations in Guam and the U.S. Virgin Islands, including three Virgin Islands stores and one Guam location, while Kmart.com continues as an online shopping platform. This current reality is important because older headquarters pages often describe Kmart as though it were still an independent national big-box chain.
Kmart does not maintain a separately published independent corporate headquarters today. Corporate ownership and centralized functions are handled through
Transformco
5407 Trillium Blvd
Hoffman Estates, IL 60192
United States
Transformco currently publishes this address as its corporate location and identifies Kmart as one of its brands.
Transformco
5407 Trillium Blvd
Hoffman Estates, IL 60192
United States
Kmart’s active territorial stores use individual local addresses rather than a separate Kmart corporate office. For example, the current Guam store is located at
404 North Marine Drive
Harmon Industrial Park, Guam 96913
This is an operating retail store, not Kmart’s corporate headquarters.
Kmart historically operated independent corporate headquarters before its merger with Sears and later restructuring. The brand should no longer be described as a standalone Illinois or Michigan-headquartered public corporation. The current corporate parent is Transformco in Hoffman Estates, Illinois.
847-286-2500
This is Transformco’s current corporate number.
Kmart does not prominently publish one universal current nationwide consumer support number covering every online and remaining store operation.
For qualifying home-delivery order cancellation, Kmart currently publishes
1-800-732-7747.
5407 Trillium Blvd, Hoffman Estates, IL 60192
5407 Trillium Blvd, Hoffman Estates, IL 60192, through parent company Transformco.
Kmart does not prominently publish one universal current consumer-support email. Customers should use the support tools available through Kmart.com or contact the relevant store directly.
Discount Retail, E-Commerce, General Merchandise and Mass Merchandising
1962 as the Kmart discount-store format
The predecessor S.S. Kresge Company dates to 1899.
Transformco does not publicly provide a current Kmart-only employee count.
Transformco does not publish one consolidated current Kmart count on its main corporate site. Current dedicated official regional Kmart sites confirm three U.S. Virgin Islands stores and one Guam store, while Kmart.com remains active online.
Transformco does not prominently publish public walk-in corporate hours.
Kmart.com continues to operate as an online shopping platform. The site offers a broader assortment than many remaining physical stores, and current Kmart FAQs state that online selection can include additional home décor, sports products, cookware, jewelry, and other merchandise.
Kmart’s remaining territorial stores sell major appliances and electronics. Current Guam store materials promote refrigerators and other in-stock home appliances as a significant store category.
Current Kmart territorial locations carry televisions, electronics, and related household technology. Exact inventory differs substantially from one store to another.
Kmart Guam and U.S. Virgin Islands locations continue to operate grocery departments. These stores function more like full-line general merchandise retailers than the very limited mainland format that remained in recent years.
Kmart continues to sell clothing, footwear, and accessories through active territorial stores and online channels. Historically important Kmart brands have included labels such as Jaclyn Smith, Joe Boxer, Route 66, and Smart Sense.
Home products include kitchen items, housewares, décor, bedding, storage, furniture-related merchandise, and household essentials. Kmart’s current online FAQs specifically identify home décor and cookware as categories that may have a larger assortment online.
Current U.S. Virgin Islands Kmart locations list furniture and mattresses among their active departments. Product selection depends on location and current inventory.
Kmart continues to carry toys and games in its active territorial stores and through online retail channels. This remains one of the brand’s traditional general-merchandise categories.
Current Kmart stores in Guam and the Virgin Islands include health-and-wellness merchandise. Some territorial locations also maintain pharmacy operations.
Kmart Guam and at least selected Virgin Islands locations currently operate pharmacies. For example, Kmart Guam publishes 671-649-7843 for its pharmacy.
Beauty and personal-care merchandise remain available at current territorial Kmart stores. The exact assortment depends on location and inventory.
Active Kmart stores advertise outdoor living, garden, beach, seasonal, and related merchandise. Guam also promotes beach gear and outdoor products to both residents and visitors.
Tools and automotive accessories remain listed among current store departments at Kmart Guam and Virgin Islands locations.
Current territorial stores sell school and office merchandise, including seasonal educational supplies and everyday office essentials.
Kmart Guam and Virgin Islands locations list pet supplies as active store departments.
Kmart’s active Guam and Virgin Islands businesses promote a Virtual Store experience for selected major home-appliance purchases, combining remote shopping with sales assistance.
Kmart.com’s current FAQ states that online orders can ship to street addresses in all 50 states and the District of Columbia, with restrictions for certain addresses and territories. Online inventory and pricing can differ from physical stores.
Kmart remains connected to Shop Your Way, Transformco’s shopping and rewards ecosystem. Transformco describes Kmart as part of the Shop Your Way experience, through which members can receive benefits across participating physical and digital channels.
847-286-2500
This is Transformco’s current corporate number.
847-286-2500
847-286-2500
847-286-2500
No single current universal Kmart consumer number is prominently published by Transformco.
For online orders, customers should use Kmart.com’s current Customer Service tools. A specific published home-delivery cancellation number is:
1-800-732-7747.
1-800-732-7747 is verified for qualifying Kmart home-delivery cancellation requests. It should not be presented as a universal number for every Kmart issue.
No universal Kmart telephone sales number is prominently published. Contact the applicable physical store or use Kmart.com.
A standalone Kmart billing number is not publicly listed. Online-order payment disputes should begin through Kmart’s customer-support process.
No universal regional-office contact is publicly listed.
Active Kmart locations maintain their own phone numbers.
671-649-9878
404 North Marine Drive, Harmon Industrial Park, Guam 96913.
671-649-7843.
340-777-3853.
340-777-3847.
340-774-4046.
No single global Kmart support number is currently published.
No universal corporate emergency line is published.
Not applicable. Kmart is a privately held Transformco business.
Transformco handles corporate media relations for Kmart. A separate permanent Kmart-specific press number is not prominently published.
No universal Kmart HR number is publicly promoted. Employment matters are handled through Transformco.
Not applicable.
For an issue involving a remaining physical Kmart store, the most effective first step is to call that store directly. This is especially important because Kmart’s current physical presence is concentrated in Guam and the U.S. Virgin Islands and individual locations maintain their own local management, pharmacy, merchandise, and operating contacts. For example, Kmart Guam can be reached at 671-649-9878, while Tutu Park in St. Thomas uses 340-777-3853.
For online Kmart.com matters, use the website’s Customer Service tools and have the order number, email address, shipping address, item information, and payment details ready. Kmart’s current online support material includes order tracking, cancellation guidance, shipping FAQs, and returns information. If a home-delivery order needs to be canceled before the scheduled delivery date, the current published number is 1-800-732-7747.
If an issue cannot be resolved through the store or online customer-support process, the corporate parent is Transformco at 5407 Trillium Blvd, Hoffman Estates, IL 60192, phone 847-286-2500. Customers should understand that many old Kmart corporate phone numbers and addresses found online refer to former Kmart Corporation or Sears Holdings structures and may no longer route to the correct organization.
A Kmart complaint may concern an online order, store purchase, refund, shipment, defective merchandise, pharmacy transaction, employee conduct, or advertising. Because the current Kmart structure is highly reduced and decentralized, customers should gather the order or receipt, store address, product information, transaction date, photographs when relevant, and all previous support communications before escalating.
For Kmart.com transactions, begin with the Customer Service tools available through Kmart.com. If the problem concerns a remaining physical location, contact the store directly. Explain what happened, give the transaction or order details, and clearly state whether you are requesting a refund, replacement, correction, cancellation, or another solution.
For pharmacy concerns, call the pharmacy at the relevant Kmart location. For a home-delivery cancellation, Kmart currently publishes 1-800-732-7747. Store-pickup cancellations should be handled with the selected store. This department-specific approach is important because Kmart no longer operates a large centralized national store network with one uniform phone tree.
If the first employee cannot resolve the complaint, ask for the store manager, online-support supervisor, or other responsible manager. Provide the original receipt, order number, previous case information, and dates of earlier contacts. For a store complaint, note the location and names of employees involved so management can investigate the specific transaction.
For online issues, use Kmart.com’s written customer-support or order-support tools so there is a record of the dispute. Save screenshots, shipping notices, return documentation, and written responses. For a physical-store issue, request information from the store about any written escalation route available for that location.
If the matter remains unresolved, send a concise written complaint to Transformco, 5407 Trillium Blvd, Hoffman Estates, IL 60192. Include the Kmart store or Kmart.com order involved, transaction details, all earlier complaint attempts, and the outcome requested. Transformco’s current corporate number is 847-286-2500.
When the issue involves Shop Your Way, a pharmacy, a financing or leasing provider, delivery contractor, or another specialized service, use that service’s own complaint process in addition to Kmart’s. A payment dispute controlled by a lender, payment provider, or card issuer may not be resolvable by store management alone.
Product-safety complaints may be reported to the U.S. Consumer Product Safety Commission, while pharmacy matters may fall under the applicable territorial or state pharmacy regulator. Advertising, retail, and consumer-protection complaints should be directed to the authority with jurisdiction over the store or transaction.
For unresolved retail complaints, customers may contact the appropriate Attorney General, territorial consumer-protection agency, or other consumer affairs office. If a disputed charge was made by credit or debit card, contact the financial institution promptly and provide receipts, return records, shipping evidence, and prior Kmart communications.
If the financial amount or legal issue justifies further action, review the terms governing Kmart.com or the specific service involved to determine whether arbitration, small-claims court, or another formal process applies. Retain copies of all documentation because Kmart’s current ownership and dramatically reduced store network make it especially important to identify the correct Transformco entity and transaction before filing a formal claim.
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