Jimmy John’s is an American quick-service restaurant chain specializing in sandwiches, wraps, sides, drinks, desserts, delivery, pickup, and catering. The business was founded in Illinois and maintains a brand support office in Champaign.

Jimmy John’s has been part of Inspire Brands since 2019. Many Jimmy John’s restaurants are independently owned and operated by franchisees. Consequently, the restaurant that prepared or delivered an order is normally the best first contact for a missing item, incorrect sandwich, delayed delivery, refund request, employee complaint, or food-quality concern.

Jimmy John’s Headquarters Contact Information

Jimmy John’s Brand Office Address

Jimmy John’s Franchisor SPV, LLC
2202 Fox Drive
Champaign, IL 61820
United States

Some older Jimmy John’s documents and online listings use 2212 Fox Drive. The company’s more recent legal terms identify 2202 Fox Drive as the address for Jimmy John’s Franchisor SPV, LLC.

Jimmy John’s Corporate Phone Number

(217) 356-9900

Customer Feedback Email

feedback@jimmyjohns.com

Online Customer Support

https://www.jimmyjohns.com/contact-us

Customer FAQ

https://www.jimmyjohns.com/faq

Official Website

https://www.jimmyjohns.com/

Restaurant Locator

https://www.jimmyjohns.com/locations

Gift Card Support

https://www.jimmyjohns.com/gift-cards

Parent Company

Inspire Brands, Inc.

Inspire Brands Headquarters

Three Glenlake Parkway NE
Atlanta, GA 30328
United States

Inspire Brands Corporate Phone Number

(678) 514-4100

Brand President

Darin Dugan

Founder

Jimmy John Liautaud

Founded

1983

First Restaurant Location

Charleston, Illinois

Company Type

Privately held restaurant brand owned by Inspire Brands

Primary Business

Quick-service sandwich restaurants, pickup, delivery, and catering

The Champaign telephone number is associated with the Jimmy John’s corporate and franchisor office. It should not be treated as the direct telephone number for every restaurant or as a guaranteed nationwide order-resolution line.

About Jimmy John’s

Jimmy John Liautaud founded Jimmy John’s in 1983. The first restaurant operated from a converted garage in Charleston, Illinois, near Eastern Illinois University.

The original business focused on sandwiches made with fresh bread and ingredients that could be prepared quickly. The chain gradually expanded through company-owned and franchised restaurants, developing a reputation for fast sandwich preparation and delivery.

Inspire Brands acquired Jimmy John’s in October 2019. Inspire Brands also owns or controls several other restaurant brands, including Arby’s, Buffalo Wild Wings, Dunkin’, Baskin-Robbins, and Sonic Drive-In.

Jimmy John’s continues to operate as a distinct brand within the Inspire portfolio. The company has more than 2,600 locations across the United States, although the exact number can change as restaurants open, relocate, or close.

The current Jimmy John’s menu may include:

• Original sandwiches
• Favorite sandwiches
• Toasted sandwiches
• Little John sandwiches
• Plain Slim sandwiches
• Wraps
• Unwich lettuce wraps
• Chips
• Pickles
• Cookies and desserts
• Beverages
• Boxed lunches
• Catering bundles and platters

Menu products, prices, delivery areas, promotions, and operating hours vary by restaurant.

Jimmy John’s Ownership and Leadership

Jimmy John’s is owned by Inspire Brands. The acquisition was completed in 2019, and founder Jimmy John Liautaud transitioned away from the chairman role.

Darin Dugan currently serves as Brand President of Jimmy John’s. According to Inspire Brands, he is responsible for the brand’s strategic direction, marketing, operations, restaurant experience, company-owned locations, and franchise relationships.

Before becoming Brand President, Dugan served as Jimmy John’s Chief Marketing Officer. He previously held a national marketing leadership role with Sonic.

Because leadership positions can change, customers, journalists, business partners, and vendors should verify executive information through Inspire Brands before sending time-sensitive correspondence.

Jimmy John’s Customer Service

Jimmy John’s does not prominently publish one universal customer support number for every food-order issue. Customers are generally directed to:

• The restaurant that accepted the order
• The Jimmy John’s Contact Us form
• The official customer FAQ
• The delivery provider, when an outside platform processed the transaction
• Jimmy John’s corporate feedback email for website-related or unresolved concerns

The local restaurant is usually the fastest contact because it can review the ticket, preparation time, delivery assignment, ingredients, and payment status.

Use the Restaurant Locator to find the direct phone number for the appropriate location.

How to Reach a Real Person at Jimmy John’s

For a current or recent food order, call the restaurant shown on the receipt or order confirmation.

Follow these steps:

1. Open the confirmation email, application, or receipt.
2. Identify the restaurant that prepared the order.
3. Find its telephone number on the receipt or official location page.
4. Call during the restaurant’s operating hours.
5. Ask to speak with the manager on duty if necessary.
6. Provide the order number, time, and customer name.
7. Explain the problem and requested solution.

A clear explanation might be:

“My online order number is [order number]. It was placed at [time] today. I received the wrong sandwich and one item was missing. Please review the order and let me know whether it can be replaced or refunded.”

If the restaurant does not resolve the concern, submit the details through Jimmy John’s official Contact Us page. Request a case or reference number when one is available.

Jimmy John’s Online and App Orders

Customers can place eligible orders through the Jimmy John’s website or mobile application. Available fulfillment options can include delivery, pickup, curbside service, or in-store collection.

Before placing an order, verify:

• Correct restaurant location
• Delivery address
• Telephone number
• Sandwich ingredients and modifications
• Pickup or delivery selection
• Requested fulfillment time
• Promotion or reward
• Payment amount

Customers should review the confirmation before closing the page. Selecting the wrong restaurant can delay an order or make cancellation more difficult.

Modifying an Order

Once a restaurant begins preparing an order, the website or application may not permit changes. Call the restaurant immediately if an ingredient, address, fulfillment method, or pickup time needs to be corrected.

A modification is not guaranteed after preparation has begun.

Canceling an Order

Call the restaurant immediately. Whether an order can be canceled or refunded depends on its status. A restaurant may be unable to cancel an order that has already been prepared, collected, or sent for delivery.

Do not rely solely on an email or corporate feedback form for a time-sensitive cancellation.

Jimmy John’s Delivery Support

Delivery availability depends on the restaurant, address, staffing, operating hours, order size, and delivery platform.

A location may use its own delivery system, a Jimmy John’s online ordering channel, or an outside delivery company. The order confirmation and payment statement can help identify which party processed the transaction.

Late Delivery

Check the order status and call the fulfilling restaurant. Provide the order number and delivery address.

Delivery times are estimates and may be affected by weather, traffic, demand, staffing, building access, or an incorrect address.

Missing or Incorrect Items

Contact the restaurant as soon as possible. Save the receipt and take photographs if the order is materially incorrect or damaged.

Ask whether the restaurant can:

• Prepare a replacement
• Deliver the missing item
• Provide a store credit
• Issue an eligible refund
• Correct the order for pickup

The available solution depends on the restaurant, payment method, and order circumstances.

Third-Party Delivery Orders

If an order was placed through DoorDash, Uber Eats, Grubhub, or another outside provider, refund and support requests may need to be submitted through that platform.

The restaurant can confirm what it prepared, but it may not be able to refund a transaction collected by another company.

Jimmy John’s Refunds

Refunds are handled according to the order circumstances and the party that processed the payment. Jimmy John’s does not guarantee that every complaint will result in a refund.

For an order placed directly with a restaurant or through Jimmy John’s digital ordering:

1. Contact the fulfilling restaurant.
2. Provide the order number.
3. Explain the missing, incorrect, or unacceptable item.
4. Request review by the manager.
5. Ask how and when an approved refund will appear.

Card refunds may require several business days to appear, depending on the bank or payment processor.

For an outside delivery platform, use that platform’s support and refund process.

Do not dispute a valid transaction through a bank before giving the restaurant or payment provider a reasonable opportunity to investigate. A chargeback may affect the account and does not guarantee a faster resolution.

Jimmy John’s Rewards

Jimmy John’s operates a loyalty program that allows eligible members to earn points and choose available rewards. Customers can enroll and manage their account through the Jimmy John’s website or application.

Current promotional terms may include a free sandwich after a qualifying first order. Eligibility, qualifying purchases, reward selection, exclusions, and expiration rules are controlled by the official program terms.

To receive credit:

• Sign in before ordering online
• Use the phone number linked to the account when ordering in a restaurant
• Confirm that the participating location supports the program
• Retain the receipt
• Allow time for qualifying points or activity to appear

Jimmy John’s advises members to contact Customer Service if eligible activity does not appear within 24 hours after completion.

When reporting missing points, provide:

• Account email or phone number
• Restaurant location
• Purchase date and time
• Receipt number
• Order amount
• Screenshot of the order, if available

Rewards normally cannot be transferred, sold, exchanged for cash, or combined contrary to the program rules.

Jimmy John’s Gift Cards

Jimmy John’s sells physical and electronic gift cards. Customers can purchase a card or check its balance through the official Gift Cards page.

Before purchasing, review:

• Participating-location restrictions
• Digital delivery information
• Balance-check instructions
• Bulk gift-card options
• Replacement terms
• Expiration and fee rules
• Online and in-store redemption requirements

Treat a gift card number and PIN like cash. Jimmy John’s representatives will not legitimately demand gift-card payment for taxes, law-enforcement matters, technical support, or account verification.

If a gift card is lost, stolen, or used without permission, contact support and retain the purchase receipt. Replacement is not guaranteed.

Jimmy John’s Catering Support

Participating Jimmy John’s restaurants offer catering for business meetings, schools, parties, sports events, and other gatherings. Available options may include boxed lunches, sandwich bundles, wraps, sides, desserts, and beverages.

Contact the restaurant before placing a large or time-sensitive order to confirm:

• Product availability
• Required advance notice
• Delivery range
• Delivery fees
• Setup expectations
• Packaging
• Allergen concerns
• Payment arrangements
• Cancellation terms

For a large event, obtain written confirmation showing the date, fulfillment time, restaurant, item quantities, and total cost.

The corporate office does not prepare or deliver catering orders. The restaurant accepting the order remains the primary operational contact.

Allergens and Special Dietary Requests

Jimmy John’s offers ingredient and nutrition information through its official website. Customers with food allergies should review this information and speak directly with the restaurant before ordering.

Menu options such as the Unwich replace bread with a lettuce wrap, but that does not guarantee an allergen-free preparation environment.

Restaurant kitchens handle multiple ingredients, and cross-contact may occur. Customers with severe allergies should not rely solely on an application note or delivery instruction.

For an immediate allergic reaction or medical emergency, contact emergency services.

Food Quality and Safety Complaints

Report suspected contamination, foreign objects, undercooked food, severe spoilage, or illness promptly.

Preserve the following when safe to do so:

• Remaining food
• Packaging
• Receipt
• Order confirmation
• Photographs
• Product labels
• Date and time of consumption
• Description of symptoms

Contact the restaurant manager and submit a report through Jimmy John’s official customer contact channel.

Seek medical assistance when appropriate. A corporate complaint form is not a substitute for emergency treatment.

Employment Questions

Many Jimmy John’s restaurants are independently owned by franchisees. Each franchisee is responsible for hiring, scheduling, compensation, supervision, employment records, and other workplace decisions at its restaurants.

Applicants should direct questions to the specific employer identified in the job listing. Inspire Brands and Jimmy John’s franchisor entities may not have access to employment records belonging to an independent franchisee.

Corporate and support-office opportunities may be listed through Inspire Brands Careers. Never send a Social Security number, banking credentials, or payment to an unverified recruiter.

Franchising and Business Inquiries

Prospective franchisees should use the official Inspire Brands franchising website. The restaurant customer feedback form is not the appropriate channel for a franchise application.

Franchise candidates should review the current franchise disclosure document and consult qualified legal and financial advisers. Information from an older online article should not be used as a substitute for current disclosure documents.

Vendors, landlords, and business partners should identify their inquiry clearly and contact the appropriate Inspire Brands or Jimmy John’s business department.

How to File a Complaint With Jimmy John’s

Step 1: Contact the Restaurant

Call the location listed on the receipt or order confirmation. Ask for the manager on duty.

Step 2: Document the Issue

Keep the receipt, order number, photographs, delivery details, and names of the employees contacted.

Step 3: Submit Corporate Feedback

Use the official Jimmy John’s Contact Us page or send website-related feedback to:

feedback@jimmyjohns.com

Include the restaurant address, order date, order number, and requested resolution.

Step 4: Request Escalation

If the complaint remains unresolved, ask for review by the franchise owner, area manager, or appropriate brand support team.

Step 5: Send Written Correspondence

Serious unresolved correspondence may be sent to:

Jimmy John’s Franchisor SPV, LLC
2202 Fox Drive
Champaign, IL 61820
United States

Send copies rather than original receipts. Do not include account passwords, complete payment-card numbers, medical records, or other unnecessary sensitive information.

Because many locations are independently franchised, the franchisor may refer a restaurant-level complaint to the applicable franchisee.

Frequently Asked Questions

Where is Jimmy John’s headquartered?

Jimmy John’s maintains its brand and franchisor office at 2202 Fox Drive, Champaign, IL 61820.

What is the Jimmy John’s corporate phone number?

Jimmy John’s legal terms list (217) 356-9900 for its Champaign office.

How do I contact Jimmy John’s Customer Service?

Use the official Contact Us page. For an active or recent food order, call the restaurant shown on the receipt or confirmation.

Who owns Jimmy John’s?

Jimmy John’s is owned by Inspire Brands.

Who is the president of Jimmy John’s?

Darin Dugan serves as Brand President of Jimmy John’s.

Who founded Jimmy John’s?

Jimmy John Liautaud founded the company in 1983.

How many Jimmy John’s locations are there?

The company’s official location information states that it has more than 2,600 locations across the United States. The total can change.

How do I complain about an incorrect order?

Contact the restaurant that prepared the order and ask for the manager. If the issue remains unresolved, use Jimmy John’s corporate Contact Us form.

How do I request a refund?

Ask the restaurant or platform that processed the payment. Refund eligibility depends on the order circumstances and payment channel.

How do I report missing rewards?

Wait up to 24 hours after completing the qualifying activity. If the credit still does not appear, contact customer support with the receipt and account information.

Does Jimmy John’s deliver?

Delivery is available at participating restaurants within designated delivery areas. Fees, minimums, hours, and availability vary.

Can I change an order after submitting it?

Call the restaurant immediately. Changes are not guaranteed after preparation begins.

Does Jimmy John’s offer catering?

Yes, participating restaurants offer catering options. Contact the location to confirm menu choices, notice requirements, pricing, and delivery availability.

Are Jimmy John’s restaurants independently owned?

Many Jimmy John’s locations are independently owned and operated by franchisees. Franchisees control many restaurant and employment-related decisions.

Is the Champaign corporate number a restaurant order line?

No. Customers should call the restaurant that accepted the order for immediate assistance.

Publisher Notes

Headquarterlocation.com is an independent informational website and is not affiliated with, endorsed by, or operated by Jimmy John’s, Inspire Brands, or an individual franchisee.

Corporate addresses, leadership roles, menu offerings, rewards terms, restaurant hours, and customer support processes can change. Verify important details through the official Jimmy John’s or Inspire Brands website.