About Jimmy John’s

Jimmy John’s is an American sandwich restaurant chain known for made-to-order sub sandwiches, freshly baked bread, sliced meats, vegetables, chips, cookies, catering, delivery, and pickup. The company was founded in 1983 by Jimmy John Liautaud, who opened the first location in Charleston, Illinois.

The brand expanded rapidly through franchising and developed a reputation around fast service, straightforward sandwiches, and restaurant delivery. Jimmy John’s now operates more than 2,800 locations across 43 states. A substantial portion of the system consists of independently owned franchise restaurants.

Jimmy John’s is currently part of Inspire Brands, the restaurant company whose portfolio also includes Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, and SONIC Drive-In. Although older records often associate Jimmy John’s corporate operations with Champaign, Illinois, current official Jimmy John’s and Inspire Brands career materials identify the corporate office at Three Glenlake Parkway NE, Atlanta, Georgia 30328.

Quick Information

Corporate Phone Number

678-514-4100

Customer Service Number

Jimmy John’s directs general guest concerns through its official Contact Us and restaurant-feedback system rather than publishing one universal national Customer Service number.

Corporate Office Address

Three Glenlake Parkway NE, Atlanta, GA 30328

Headquarters Address

Three Glenlake Parkway NE, Atlanta, GA 30328

Email

General customer concerns should be submitted through Jimmy John’s official customer-support system. Accessibility email: jjaccessibility@inspirebrands.com

Industry

Quick-Service Restaurants and Foodservice

Founded

1983

No. of Employees

Jimmy John’s does not publish a current standalone employee total because much of its restaurant workforce is employed by independent franchisees.

Corporate Office Hours

A universal Jimmy John’s corporate-office schedule is not publicly published.

Website

JimmyJohns.com

Investor Relations

Handled through privately held parent company Inspire Brands. Jimmy John’s does not maintain a separate public Investor Relations department.

Careers Page

Jimmy John’s Careers

Jimmy John’s Products & Services

Sub Sandwiches

Jimmy John’s specializes in cold and hot-style sub sandwiches made with sliced meats, cheeses, vegetables, condiments, and freshly baked bread.

Originals

The Originals menu includes established Jimmy John’s sandwich combinations designed around simpler ingredient combinations.

Favorites

Favorites generally contain larger portions or additional combinations of meats, cheeses, vegetables, and sauces.

Giant Sandwiches

Many qualifying sandwiches can be ordered in larger sizes for customers seeking a more substantial meal.

Unwich

Jimmy John’s offers the Unwich as a bread-free alternative.

Sandwich ingredients are wrapped in lettuce rather than served on traditional bread.

Little Johns

Little Johns are smaller sandwiches designed for lighter meals or smaller appetites.

Wraps

Jimmy John’s periodically offers wraps and limited-time products in addition to its traditional sandwiches.

Chips

Customers can add packaged chips in multiple flavors to qualifying orders.

Cookies and Desserts

Jimmy John’s offers cookies and selected dessert products.

Availability may vary by restaurant.

Drinks

Restaurants provide fountain beverages, bottled drinks, and other refreshments depending on location.

Catering

Jimmy John’s offers catering for business meetings, parties, events, and other group occasions.

Catering offerings can include sandwich bundles, boxed meals, and other large-order options.

Delivery

Delivery is a major part of the Jimmy John’s service model.

Availability, delivery area, minimum purchase requirements, and fees vary by restaurant.

Pickup

Customers can order ahead and collect food from participating restaurants.

Jimmy John’s Rewards

Jimmy John’s operates a customer loyalty program providing qualifying members with rewards and promotional offers.

Mobile Ordering

Customers can order through Jimmy John’s digital platforms for pickup or delivery where available.

Gift Cards

Jimmy John’s offers gift cards that can be used for eligible purchases subject to program terms.

Jimmy John’s Corporate Phone Numbers

Corporate Phone Number

678-514-4100

Jimmy John’s current official career materials identify this number with the Atlanta corporate office used by Inspire Brands.

Corporate Headquarters Number

678-514-4100

This number is associated with the current Three Glenlake Parkway NE corporate location.

Headquarters Number

678-514-4100

This is the most reliable verified current corporate-level contact.

Corporate Office Number

678-514-4100

The number is shared through Inspire Brands corporate resources.

Customer Service Number

Jimmy John’s does not currently publish one universal general guest-service number appropriate for all restaurant complaints.

Customers should begin with the restaurant involved or use the official Contact Us system.

Customer Support Number

No separate universal national Jimmy John’s support number was verified.

Toll-Free Number

A current universal toll-free general Customer Service number was not verified.

Accessibility Support Number

866-276-6302

Jimmy John’s publishes this number specifically for website-accessibility concerns.

It should not be represented as general Customer Service.

Accessibility Support Email

jjaccessibility@inspirebrands.com

This address is specifically for accessibility-related questions or concerns.

Accessibility Support Hours

Monday through Thursday: 7:30 a.m. to 5 p.m. Central Time

Friday: 7:30 a.m. to 5 p.m. Central Time

Saturday: 8 a.m. to noon Central Time

Privacy Email

privacyrequests@inspirebrands.com

This email is for privacy-related matters.

Media / Press Number

A permanent standalone Jimmy John’s media phone number was not verified in current public materials.

Human Resources Number

A universal public Jimmy John’s HR number was not verified.

Applicants should use Jimmy John’s Careers, while employees of franchise restaurants should contact their independent franchise employer.

Investor Relations Number

Jimmy John’s is part of privately held Inspire Brands and does not maintain a conventional public-company Investor Relations line.

How to Reach a Real Person at Jimmy John’s

For an issue involving a specific Jimmy John’s restaurant, contact the restaurant directly and ask to speak with the manager. Restaurant-specific telephone numbers are available through the official location finder. This is normally the fastest way to resolve incorrect orders, missing items, delivery problems, food-quality concerns, or local employee-service complaints.

If the restaurant cannot resolve the issue, use Jimmy John’s official Contact Us system and provide the restaurant location, order number, date, time, receipt details, and delivery information. Corporate-level inquiries may be directed to 678-514-4100. Remember that many Jimmy John’s restaurants are independently owned franchise businesses, so franchise employment matters should generally be addressed to the franchise owner.

Jimmy John’s Headquarters & Corporate Office Address

Current Jimmy John’s Corporate Office

Jimmy John’s / Inspire Brands
Three Glenlake Parkway NE
Atlanta, GA 30328

This is the current corporate address shown on official Jimmy John’s career materials.

Inspire Brands Headquarters

Inspire Brands
Three Glenlake Parkway NE
Atlanta, GA 30328

Jimmy John’s is one of Inspire Brands’ restaurant concepts.

Legal Privacy Address

Jimmy John’s
Attn: Legal Department, Privacy Counsel
3 Glenlake Parkway NE
Atlanta, GA 30328

This address is intended specifically for privacy-related correspondence.

Historical Illinois Operations

Jimmy John’s was historically associated with Charleston and Champaign, Illinois.

The first restaurant opened in Charleston in 1983, and Jimmy John’s built substantial corporate operations in Champaign during its development.

Those historical Illinois ties should not be confused with the current parent-company corporate address in Atlanta.

How to File a Complaint Against Jimmy John’s

Step 1: Contact the Restaurant

Start by calling or visiting the Jimmy John’s restaurant involved.

Provide the order number, receipt, date, and approximate time.

Step 2: Ask for the Restaurant Manager

Request the manager if the first employee cannot resolve your concern.

Explain the problem clearly and state what outcome you are seeking.

Step 3: Allow the Restaurant to Resolve the Issue

Restaurant management can often address incorrect food, missing items, delivery concerns, refunds, or service complaints.

Step 4: Submit Feedback Through Jimmy John’s

If the restaurant cannot resolve the complaint, use the official Jimmy John’s Contact Us or guest-feedback system.

Step 5: Provide Supporting Documentation

Keep receipts, digital-order records, delivery confirmations, photographs, and previous communications.

Step 6: Request Escalation

Ask for the complaint to be reviewed by the appropriate franchise, regional, or corporate team if the first response is insufficient.

Step 7: Contact the Corporate Office

For an appropriate unresolved corporate matter:

Jimmy John’s / Inspire Brands
Three Glenlake Parkway NE
Atlanta, GA 30328

Corporate phone: 678-514-4100

Step 8: Keep Records

Maintain records of restaurant contacts, complaint submissions, refunds, and responses.

Step 9: Contact an Appropriate External Authority

For serious unresolved food-safety, accessibility, employment, discrimination, payment, or consumer-protection issues, contact the appropriate regulator or government authority.