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- Jewel-Osco
About Jewel-Osco
Jewel-Osco (universally known throughout Chicagoland simply as “Jewel”) is the dominant regional supermarket and pharmacy chain of the Greater Chicago metropolitan area — a deeply woven institutional fixture of Illinois grocery retail for more than 125 years, operating 188–189 stores across northern, central, and western Illinois; eastern Iowa; and portions of northwest Indiana. Jewel-Osco traces its origins to 1899 when Frank Vernon Skiff and Frank Ross founded the Jewel Tea Company in Chicago — a door-to-door tea and coffee delivery operation that evolved into a grocery store chain bearing the Jewel name. The “Osco” drug and pharmacy component came through the 1961 acquisition of Osco Drug — a Chicago-area pharmacy chain — forming the dual-banner Jewel-Osco combination of full-service grocery and in-store pharmacy under one roof that remains the brand’s defining format today. Jewel-Osco has been a wholly owned subsidiary of Albertsons Companies, Inc. since 1999, when American Stores (which had acquired Jewel in 1984) was itself acquired by Albertsons. Jewel-Osco is headquartered at 150 Pierce Road, Suite 400, in Itasca, Illinois — a western suburb of Chicago in DuPage County — where it occupies 69,000 square feet of office space at Hamilton Lakes Business Park under a long-term lease.
Jewel-Osco operates under the broader umbrella of Albertsons Companies, Inc. (NYSE: ACI) — Boise, Idaho-headquartered operator of 2,244 retail food and drug stores across 34 states and Washington D.C. under approximately 24 banners including Safeway, Vons, Pavilions, Randalls, Tom Thumb, and Shaw’s. Following the collapse of Albertsons’ proposed $25 billion merger with Kroger in early 2025 after regulatory opposition, Albertsons named Susan Morris — previously Executive Vice President and Chief Operations Officer — as its new CEO effective May 1, 2025, succeeding retiring CEO Vivek Sankaran. Under Morris’s leadership, Albertsons delivered full-year fiscal 2025 net sales of $83.17 billion (+3.5% year-over-year), with digital sales growing 21% for the year, loyalty program membership reaching 51 million members (+12% year-over-year), and digital penetration surpassing 10% of total company sales in Q4.
Quick Information
Industry
Regional Grocery & Pharmacy Retail — Supermarket / Drug Combo Store
Founded
1899, Chicago, Illinois (as Jewel Tea Company)
Parent Company
Albertsons Companies, Inc. (NYSE: ACI) — headquartered in Boise, Idaho
Albertsons CEO
Susan Morris (effective May 1, 2025)
Number of Stores
188–189 stores across Illinois, Indiana, and Iowa
Number of Employees
31,000+ Jewel-Osco associates; 265,000+ Albertsons Companies systemwide
Corporate Office Hours
Customer Support: Monday–Sunday 5:00 AM – 10:00 PM PST. Corporate headquarters: Monday–Friday 9:00 AM – 5:00 PM CT.
Phone (Retail Store / Corporate)
877-723-3929 — retail store and corporate customer service
Phone (Grocery Delivery & Pickup)
877-505-4040 — online orders, delivery, and curbside pickup support
Phone (Accessibility Support)
877-635-4833 — ADA and accessibility support
Phone (Customer Support Toll-Free)
1-877-276-9637 — alternate customer support toll-free line
Phone (Media Inquiries)
208-395-4722 — media and press inquiries (Albertsons Public Affairs)
Email
No direct public email for general customer issues; submit inquiries via online form at jewelosco.com/contact-us
Website
www.jewelosco.com
Contact Us Page
jewelosco.com/inquiry/contact-us.html
Albertsons Corporate
albertsonscompanies.com
Investor Relations (Albertsons)
albertsonscompanies.com/investors
Careers Page
albertsonscompanies.com/careers
Products & Services
Jewel-Osco delivers a comprehensive grocery-and-pharmacy “combo store” retail experience — combining a full-service supermarket with an in-store Osco Drug pharmacy — reflecting the Jewel-Osco dual-banner format that has served Chicago-area families across generations. Their full range of products and services includes:
- Grocery & Staples — complete supermarket assortment spanning fresh produce, packaged dry goods, dairy, frozen foods, snacks, beverages, international foods, and household essentials; Jewel stores typically range from 55,000 to 75,000 square feet with wide aisles, robust perishables sections, and a full general merchandise area
- Fresh Departments — full-service in-store bakery (fresh daily breads, custom cakes, doughnuts, and pastries), full-service deli (sliced meats and cheeses, hot foods bar, sushi at select locations), and full-service fresh meat and seafood departments
- Jewel-Osco Signature SELECT® Private Label — Jewel-Osco’s flagship premium private label brand; covering grocery, dairy, frozen, snacks, bakery, and beverages
- Jewel-Osco O Organics® — USDA-certified organic private label brand covering fresh produce, packaged organic grocery, organic dairy, and organic frozen items; one of the largest organic private label programs in U.S. grocery retail
- Jewel-Osco Lucerne® — dairy-focused private label brand for milk, butter, cheese, yogurt, and eggs
- Osco Pharmacy — in-store Osco-branded pharmacies at most Jewel-Osco combo store locations; offering prescription filling, immunizations (flu, COVID-19, shingles, and travel vaccines), medication synchronization, over-the-counter medications, and pharmacist consultations; Osco Pharmacy is one of the most visited community pharmacy networks in the Chicago metropolitan area
- Jewel-Osco Fuel Centers — gasoline and diesel fuel stations at select Jewel-Osco locations with For U rewards-based fuel discount accumulation
- Jewel-Osco For U Loyalty Program — Albertsons’ free digital loyalty platform used across all Jewel-Osco stores; earning personalized deals, digital coupons, and bonus points on every purchase; For U membership in Albertsons systemwide surpassed 51 million members in fiscal 2025
- Jewel-Osco Grocery Delivery & Curbside Pickup — online ordering through the Jewel-Osco app and jewelosco.com with same-day delivery and curbside pickup available at most Chicago-area locations; digital sales grew 21% for Albertsons in fiscal 2025 with digital penetration crossing 10% of total sales
- Jewel-Osco Catering & Party Trays — custom party platters, sandwich trays, deli party trays, custom bakery cakes, and catering packages for events and group occasions
Corporate Phone Numbers
Retail Store / Corporate Customer Service Number (Toll-Free)
1-877-723-3929 — primary Jewel-Osco retail store and corporate customer service toll-free line for all in-store complaints, account questions, For U loyalty issues, and general support. Available Monday–Sunday 5:00 AM to 10:00 PM PST.
Grocery Delivery & Curbside Pickup Number (Toll-Free)
1-877-505-4040 — dedicated Jewel-Osco grocery delivery and curbside pickup support line for online order issues, delivery complaints, and Drive Up & Go inquiries. Available Monday–Sunday 5:00 AM to 10:00 PM PST.
Customer Support Alternate Number (Toll-Free)
1-877-276-9637 — alternate Jewel-Osco customer support toll-free line.
Accessibility Support Number (Toll-Free)
1-877-635-4833 — dedicated ADA and accessibility accommodation support line for customers requiring assistance.
Media Inquiries (Albertsons Public Affairs)
1-208-395-4722 — media, press, and corporate communications inquiries for Jewel-Osco/Albertsons.
Corporate Headquarters Main Line Number
1-630-948-6000 — Jewel-Osco corporate headquarters main phone line at 150 Pierce Road, Suite 400, Itasca, Illinois. Available Monday–Friday 9:00 AM to 5:00 PM CT.
Albertsons Companies Corporate Number (Boise)
1-208-395-6200 — Albertsons Companies, Inc. corporate headquarters in Boise, Idaho — the parent company of Jewel-Osco.
How to Reach a Real Person at Jewel-Osco
The fastest way to speak with a live Jewel-Osco customer service representative is to call 1-877-723-3929 — the primary Retail Store and Corporate Customer Service toll-free line — available Monday through Sunday 5:00 AM to 10:00 PM PST. For grocery delivery and pickup issues, call the dedicated line 1-877-505-4040 directly. When the automated phone system answers, listen to the menu options for your issue type — store complaints, account issues, pharmacy inquiries, or delivery problems — and select the matching option, or press 0 to reach a live agent directly. For immediate in-store issues — returns, pricing errors, product quality, or associate conduct — speaking directly with the Store Director or Department Manager at your local Jewel-Osco location is always the fastest path to same-day resolution.
For written inquiries and formal complaints, submit your request through the online Contact Us form at jewelosco.com/inquiry/contact-us.html — where you select your inquiry type, provide your full name, preferred contact method, address, and a detailed description of your issue. Jewel-Osco does not provide a direct public email address for general customer inquiries; the online form is the designated written contact channel. Jewel-Osco also maintains active social media accounts and responds to customer messages through its official Facebook and X (Twitter) accounts.
Jewel-Osco Headquarters & Corporate Office Address
Jewel-Osco has been headquartered in the western Chicago suburbs for decades — originally based at its long-running facility in Melrose Park, Illinois before relocating its corporate headquarters to Itasca, Illinois in 2008. The current headquarters occupies 69,000 square feet of Class A office space at Hamilton Lakes Business Park — a premier multi-tenant corporate office park at 150 Pierce Road, Suite 400, Itasca, Illinois — under a long-term lease with landlord Hamilton Partners Inc., most recently renewed for 10 years in 2017. The Itasca headquarters serves as the nerve center of Jewel-Osco’s Illinois/Indiana/Iowa division operations, housing the Jewel-Osco division president, regional leadership, store operations, merchandising, pharmacy, marketing, and human resources teams. The headquarters operates as a division office within the broader Albertsons Companies corporate structure, with the Albertsons parent company headquartered in Boise, Idaho. Customer correspondence is handled via a centralized Phoenix, Arizona customer support mail center shared across Albertsons banner brands.
Jewel-Osco (Albertsons Companies, Inc.) — Corporate Headquarters
150 Pierce Road, Suite 400
Itasca, Illinois 60143
United States
Jewel-Osco — Customer Correspondence Mailing Address
Jewel-Osco Customer Support Center
M.S. 10501, P.O. Box 29093
Phoenix, Arizona 85038
United States
Jewel-Osco — Media Inquiries Mailing Address
Public Affairs Department
250 E. Parkcenter Blvd.
Boise, Idaho 83706
United States
Albertsons Companies, Inc. — Parent Company Headquarters
250 E. Parkcenter Blvd.
Boise, Idaho 83706
United States
For all formal written customer complaints and general correspondence, write to Jewel-Osco Customer Support Center, M.S. 10501, P.O. Box 29093, Phoenix, Arizona 85038. For formal corporate-level complaints and executive correspondence, write to Jewel-Osco, Albertsons Companies, Inc., 150 Pierce Road, Suite 400, Itasca, Illinois 60143, Attn: Customer Relations. Include your full name, store location, date of visit, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Jewel-Osco
Step 1 — Speak With the Store Director On-Site
For in-store complaints involving product quality, incorrect pricing, return issues, or associate conduct, speak directly with the Store Director or Department Manager at your Jewel-Osco location. Store directors have authority to approve exception returns, issue credits, and resolve service failures immediately. This is always the fastest first step for any store-level complaint.
Step 2 — Call 1-877-723-3929 (Retail Store / Corporate)
If your complaint cannot be resolved at the store level, call the Jewel-Osco Retail Store and Corporate Customer Service toll-free line at 1-877-723-3929, available Monday–Sunday 5:00 AM to 10:00 PM PST. Have your store location, date of visit, and a clear description of your complaint ready. Ask for a formal case reference number. For delivery and pickup issues, call 1-877-505-4040 instead.
Step 3 — Submit the Online Contact Form
Submit a formal written complaint through the online form at jewelosco.com/inquiry/contact-us.html. Select your inquiry type, provide your full name, preferred contact method, store location, date of visit, and a detailed description of your complaint and the resolution you are requesting.
Step 4 — Write to the Customer Support Center
For formal written mail correspondence, write to Jewel-Osco Customer Support Center, M.S. 10501, P.O. Box 29093, Phoenix, Arizona 85038. Include your full name, store location, visit date, prior contacts, and the specific resolution you are requesting.
Step 5 — Request Supervisor Escalation
If the first customer service representative cannot resolve your complaint, ask to be escalated to a supervisor or the Customer Relations team. Supervisors have broader authority to coordinate with store management and escalate formally unresolved complaints to the corporate level.
Step 6 — Write to the Corporate Headquarters
For formally unresolved complaints, write to Jewel-Osco, Albertsons Companies, Inc., 150 Pierce Road, Suite 400, Itasca, Illinois 60143, Attn: Customer Relations. Include all prior contacts, case reference numbers, receipts, and the specific resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org — Jewel-Osco/Albertsons is listed with the BBB’s Chicago and Boise, Idaho chapters. A formal BBB complaint typically prompts a written corporate response from Jewel-Osco’s customer relations team.
Step 8 — File a Complaint With the Illinois Department of Agriculture
For food safety, expired products, incorrect weights and measures, or mislabeled products at Illinois Jewel-Osco stores, file a complaint with the Illinois Department of Agriculture’s Bureau of Weights and Measures or Food Safety Division at agr.illinois.gov or call 1-217-782-2172.
Step 9 — Contact the Illinois Attorney General
For consumer protection complaints involving deceptive pricing, false advertising, or unfair trade practices at Jewel-Osco, contact the Illinois Attorney General’s Consumer Protection Division at illinoisattorneygeneral.gov or call 1-800-243-0618.
