Hickory Farms Headquarters & Corporate Office

About Hickory Farms

Hickory Farms is an American specialty food and gift company founded in 1951 by Richard Ransom. The business began when Ransom sold handcrafted cheese at local fairs and farmers markets, building a customer base around specialty foods and giftable products. In 1956, the company introduced its original beef stick, which later became associated with its signature beef summer sausage. Hickory Farms opened its first retail store in Toledo, Ohio, in 1959, and subsequently became widely recognized for its food gifts, seasonal retail displays, and holiday shopping tradition.

Today, Hickory Farms sells specialty cured meats, cheeses, summer sausage, crackers, condiments, sweets, snacks, and curated gift boxes. Customers can order products online, send food gifts to family and friends, and purchase selected items through seasonal retail locations and other sales channels. The company also offers corporate and business gifting options for organizations that want to send food gifts to clients, employees, or business partners. Its product range is designed for celebrations, entertaining, holiday gatherings, and everyday sharing.

Hickory Farms operates as Hickory Farms, LLC, and its current privacy policy identifies the company at 2510 W Haven Avenue, Suite 1, Joliet, Illinois. The business has expanded beyond its original cheese-selling operation and now offers a broader collection of specialty foods and gift products. It also acquired Wicked Good Cupcakes in 2021, extending its gift assortment into dessert products. Hickory Farms continues to sell online throughout the year and increases its seasonal retail presence around major holidays.

Hickory Farms Headquarters & Corporate Office Address

Current Headquarters

Hickory Farms, LLC
2510 W Haven Avenue, Suite 1
Joliet, IL 60433, United States

Hickory Farms’ official privacy policy identifies this address as the company’s business address. The company also lists Joliet, Illinois, as its headquarters location in its corporate profile.

Corporate Office

Hickory Farms, LLC
2510 W Haven Avenue, Suite 1
Joliet, IL 60433, United States

This is the company’s published business location. Customers with online orders should normally contact customer service rather than visit the corporate address without prior confirmation.

Mailing Address

A separate general customer correspondence address was not verified. Customers should use the address and instructions supplied by Hickory Farms for their specific request, particularly for returns, order issues, or other time-sensitive correspondence.

Other Important Address

For product availability or seasonal retail shopping, use the official website to check current selling locations and ordering options. Retail and seasonal locations can change, so an old store address should be confirmed before visiting.

Quick Information

Corporate Phone Number

A separate corporate switchboard number was not verified. The official customer service page lists 1-800-753-8558 for orders and customer support.

Customer Service Number

1-800-753-8558.
Hickory Farms lists this number for orders and customer service, Monday through Friday, 8:30 a.m. to 6:00 p.m. Eastern Time.

Corporate Office Address

2510 W Haven Avenue, Suite 1, Joliet, IL 60433, United States.

Headquarters Address

2510 W Haven Avenue, Suite 1, Joliet, IL 60433, United States.

Email

cserv@hickoryfarms.com. The official contact page lists this email for customer service questions.

Industry

Specialty food retail, gourmet food gifts, cured meats, cheese, snacks, seasonal gifts, and corporate gifting.

Founded

1951 by Richard Ransom.

Number of Employees

A current official employee total was not verified. Third-party profiles provide estimates that may not reflect seasonal workers or the full current workforce.

Number of Stores / Locations

Hickory Farms sells online year-round and operates seasonal retail locations. A current official total for permanent and seasonal locations was not verified, so the latest location information should be checked through the company website.

Corporate Office Hours

Customer service: Monday through Friday, 8:30 a.m. to 6:00 p.m. Eastern Time. These are published customer service hours, not necessarily the hours of the Joliet corporate office.

Website

https://www.hickoryfarms.com/

Investor Relations / Careers Page

Investor Relations: A separate public investor relations page was not verified for Hickory Farms, LLC.

Careers: https://www.hickoryfarms.com/

Use the official website to locate current employment information and available career opportunities.

Hickory Farms Products & Services

Summer Sausage

Hickory Farms is known for its signature beef summer sausage, a product that traces its roots to the company’s early food business. It is commonly sold as part of snack assortments and food gift boxes.

Specialty Cheese

The company offers a selection of cheeses designed for snacking, entertaining, and pairing with cured meats and crackers. Available varieties and assortments can change with the season and product lineup.

Meat and Cheese Gift Boxes

Hickory Farms assembles gift boxes featuring combinations of cured meats, cheeses, crackers, condiments, and other snacks. These assortments are designed for holidays, celebrations, thank-you gifts, and sharing with family or colleagues.

Crackers and Condiments

Crackers, mustards, spreads, and other condiments complement the company’s meat and cheese products. These items can be purchased individually or as part of selected gift assortments.

Gourmet Snacks and Sweets

Hickory Farms offers a range of snack and sweet products for gifting and entertaining. Availability varies by product and season, so customers should review current online listings for ingredients and package contents.

Wicked Good Cupcakes

Hickory Farms acquired Wicked Good Cupcakes in 2021, adding dessert gifts to its product assortment. Cupcake products and gift packages may be offered through relevant online channels and are subject to current availability.

Holiday Gift Baskets

Seasonal gift collections combine food products into ready-to-send packages for holidays and other special occasions. Customers should check shipping dates and delivery estimates when ordering for a particular celebration.

Corporate and Business Gifting

Hickory Farms offers gift solutions for businesses that want to recognize employees, thank clients, or send seasonal gifts. Organizations should contact the company through its official business gifting options to discuss available assortments and order requirements.

Online Ordering and Shipping

Customers can order products through the official website and review shipping options during checkout. Delivery dates may depend on the destination, product availability, carrier schedules, and seasonal demand.

Seasonal Retail Shopping

Hickory Farms has historically operated seasonal stores and kiosks, especially during the holiday period. Since seasonal locations can change each year, customers should verify current availability before visiting a particular shopping center or retail site.

Gift Cards and Gift Selection

Gift-related products and options help customers choose items for recipients with different preferences. Customers should review current gift card availability, redemption terms, and product restrictions on the official website.

Hickory Farms Corporate Phone Numbers

Corporate Phone Number

A separate verified corporate switchboard number was not identified. For customer and order questions, call 1-800-753-8558.

Corporate Headquarters Number

A separate public headquarters number was not verified. Use the published customer service number and ask whether the inquiry can be routed to the appropriate corporate team.

Headquarters Number

A dedicated telephone number specifically for the Joliet headquarters was not verified.

Corporate Office Number

A separate corporate office telephone number was not verified. Hickory Farms publishes 1-800-753-8558 for customer service and orders.

Customer Service Number

1-800-753-8558.
The company lists this number for orders and customer service during its published weekday support hours.

Customer Support Number

1-800-753-8558.
Use this number for order status, product questions, shipping concerns, and general customer support.

Toll-Free Number

1-800-753-8558.
This is the published toll-free customer service and order number.

Sales Number

A separate general sales number was not verified. For product purchases, use the official website or contact customer service for guidance.

Billing Number

A separate billing department number was not verified. For an order payment question, contact 1-800-753-8558 and provide the order details.

Regional Office Number

Separate regional office numbers were not verified. Contact the main customer service team for assistance with the relevant selling channel or location.

Branch Office Number

A single branch telephone number does not apply to the company’s full retail network. Seasonal locations may have separate details, so confirm current information through the official website.

International Number

A separate international telephone number for United States customer service was not verified. Customers should use the official website for available shipping and contact options in their region.

Emergency / After-Hours Number

Hickory Farms does not publish a dedicated emergency or after-hours customer service number. The published customer service hours are Monday through Friday, 8:30 a.m. to 6:00 p.m. Eastern Time.

Investor Relations Number

A separate public investor relations number was not verified for Hickory Farms, LLC.

Media / Press Number

A dedicated public media telephone number was not verified. Media inquiries should be directed through the company’s official contact channels.

Human Resources Number

A separate public human resources telephone number was not verified. Job applicants should use the official website to locate current employment information.

Corporate Gifting Number

A separate verified corporate gifting telephone number was not identified. Businesses interested in bulk or corporate orders should contact Hickory Farms through its official customer service or business gifting channel.

Order Status and Shipping Support

1-800-753-8558.
Customers can use this number for order-related assistance during the published customer service hours.

How to Reach a Real Person at Hickory Farms

Call Hickory Farms customer service at 1-800-753-8558, Monday through Friday, 8:30 a.m. to 6:00 p.m. Eastern Time. The official contact page also provides the email address cserv@hickoryfarms.com and an online contact form. Explain whether you need help with an order, delivery estimate, damaged item, product ingredients, return, or corporate gift order.

Before contacting customer service, prepare the order number, purchaser’s name, email address, shipping address, and a description of the problem. If a product arrived damaged or was missing from the shipment, retain the packaging and take photographs of the item and shipping materials. For a time-sensitive gift delivery, explain the required delivery date and ask the representative what options are available.

For corporate gifting or bulk orders, explain the approximate quantity, intended delivery window, and any special requirements. The Joliet business address should not be treated as a walk-in customer service center without prior confirmation. If a standard support representative cannot resolve a complaint, ask for escalation and keep a written record of the case number and promised follow-up.

How to File a Complaint Against Hickory Farms

Complaints may involve food quality, damaged or missing items, late delivery, incorrect orders, refunds, billing, or corporate gifting. Keep the order confirmation, receipt, shipping information, photographs, product packaging, and prior correspondence. For food quality or safety concerns, preserve product and lot information where possible and avoid consuming a product you believe may be unsafe.

Step 1: Contact Customer Service

Call 1-800-753-8558 during the published customer service hours or email cserv@hickoryfarms.com. Explain the order problem and provide the order number, product name, and delivery date. Ask what remedy is available and request a reference number or written confirmation of the next steps.

Step 2: Contact the Relevant Department

If the complaint involves shipping, order accuracy, product quality, or corporate gifting, ask to have it reviewed by the appropriate team. For a damaged package, provide photographs of both the packaging and product. For food quality concerns, identify the product, package details, and any lot or date information visible on the label.

Step 3: Request Supervisor or Management Review

If the first representative does not resolve the matter, request a supervisor or manager to review the complaint. Explain the solution you are seeking, such as a replacement, refund, or correction of an order. Record the date of the call and keep any case number or written response.

Step 4: Use the Company’s Written Complaint Channel

Submit a written complaint through the official contact form or cserv@hickoryfarms.com. Include your order number, a concise timeline, product details, and copies of supporting evidence. Keep the message and any reply so you can demonstrate what was reported and when.

Step 5: Contact Corporate Headquarters

If customer service has not resolved the issue, send a written escalation to Hickory Farms, LLC, 2510 W Haven Avenue, Suite 1, Joliet, IL 60433. Explain the earlier attempts to resolve the problem and state what outcome you are requesting. Confirm the correct correspondence route before sending original documents or returning any product.

Step 6: Use the Specialized Complaint or Dispute Department

Ask Hickory Farms whether a specialized team can review a food quality, shipping, refund, or business gifting complaint. If the issue involves a suspected food safety problem, preserve relevant packaging and product details and ask the company how to report it formally. Follow any instructions for returning or disposing of the product safely.

Step 7: File With the Appropriate Regulator

For a potential food safety issue, consumers may contact the appropriate food safety authority, depending on the product and circumstances. The U.S. Food and Drug Administration handles many packaged food safety complaints, while the U.S. Department of Agriculture oversees certain meat and poultry products. State or local health agencies may also be relevant. Provide product identification, lot information, purchase details, and a factual description of the concern.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint concerns an unresolved refund, misleading sales practice, or payment issue, consider contacting the appropriate state consumer protection office or payment provider. If you dispute a card charge, ask your card issuer about its dispute procedure and deadlines. Keep in mind that a payment dispute may require evidence and does not automatically guarantee a refund.

Step 9: Consider Formal Legal or Arbitration Procedures

If a significant dispute remains unresolved, consider consulting a qualified consumer law attorney or local consumer assistance organization. Review the purchase terms, refund policy, payment rules, and any applicable legal deadlines. Retain receipts, product records, photographs, written complaints, and company responses so the history of the matter is documented.