Groupon Headquarters & Corporate Office

About Groupon

Groupon, Inc. is one of the world’s best-known online marketplaces for local deals, experiences, and services — connecting millions of consumers with local businesses, national brands, and travel operators through discounted vouchers, coupons, and gift certificates. Founded in November 2008 in Chicago, Illinois by Andrew Mason, Eric Lefkofsky, and Brad Keywell, Groupon pioneered the daily deals model and grew explosively during its early years to become one of the fastest companies in history to reach a $1 billion valuation. The company is publicly traded on the Nasdaq Stock Exchange under the ticker symbol GRPN and maintains its corporate headquarters at 600 W Chicago Avenue, Suite 400 in Chicago, Illinois — the landmark former Montgomery Ward Catalog House building. Groupon is led by CEO Dušan Šenkypl — a partner at Czech-based private equity firm Pale Fire Capital, which is Groupon’s largest shareholder — who was named EY Entrepreneur of the Year 2025 Czech Republic and has overseen a landmark financial turnaround. In 2025, Groupon returned to growth for the first time in a decade, reporting full year revenue of $498.4 million and gross billings of $1.67 billion — a 7% year-over-year billings increase — with North America Local billings growing 14% and the company guiding to 3% to 5% growth in 2026 anchored by an AI-native operating model and a fully rebuilt consumer platform.

Quick Information

Industry

E-Commerce Marketplace — Local Deals, Experiences & Services

Founded

2008, Chicago, Illinois

Number of Employees

Approximately 1,001–5,000 employees globally

Corporate Office Hours

Customer service available 24 hours a day, 7 days a week. Corporate office hours are Monday through Friday, 9:00 AM – 5:00 PM Central Time.

Email

support@groupon.com

Website

www.groupon.com

Contact Page

www.groupon.com/customer_support

Investor Relations

investor.groupon.com

Careers Page

www.groupon.com/jobs

Products & Services

Groupon operates a two-sided marketplace connecting consumers with local and national merchants offering discounted experiences, services, goods, and travel. Their full range of products and services includes:

• Local Experiences & Activities — discounted deals on Things To Do including escape rooms, axe throwing, cooking classes, paintball, amusement parks, tours, and live entertainment
• Beauty & Spa — discounted deals on massages, facials, hair styling, nail services, waxing, and full spa packages at local businesses
• Health & Fitness — discounted gym memberships, fitness classes, yoga studios, personal training, and wellness treatments
• Automotive Services — discounted oil changes, detailing, tires, alignment, and other vehicle maintenance services
• Home & Garden Services — discounted deals on cleaning, pest control, landscaping, handyman, and home improvement services
• Restaurants & Food — discounted dining certificates and meal vouchers for local restaurants
• Travel & Hotels — discounted hotel stays, vacation packages, and getaway experiences through Groupon’s travel vertical
• Online Deals & Shopping — product deals and shopping offers from national and local brands
• Groupon Goods — physical product deals from national and local retailers, available for direct purchase and delivery
• Groupon Gift Cards — Groupon gift cards purchasable for any amount, usable across the full Groupon marketplace
• Groupon Select Membership — Groupon’s subscription membership program offering additional discounts and deals beyond standard pricing
• Groupon for Merchants — a self-service merchant platform allowing local businesses to create and manage deal campaigns, gain new customers, and access analytics
• Groupon Business Rewards — program enabling businesses to purchase Groupon deals in bulk for employee incentive and rewards programs

Corporate Phone Numbers

Main Customer Service Number

1-877-788-7858 — primary Groupon customer service line for all order inquiries, deal issues, refunds, and general support. Available Monday through Friday, 9:00 AM to 5:00 PM CT.

Customer Service Line 2

1-888-664-4482 — additional toll-free customer service line for all Groupon consumer inquiries. Available 7 days a week, 8:00 AM to 7:00 PM CT.

Customer Service Line 3

1-888-375-5777 — additional customer service line for Groupon deal and account support.

Groupon Merchant Support

1-888-582-4354 — dedicated support line for local business merchants and partners listed on the Groupon marketplace. Available Monday through Friday, 8:00 AM to 7:00 PM CT.

Corporate Headquarters Number

(312) 676-5773 — main Groupon corporate headquarters phone line at 600 W Chicago Avenue, Chicago, Illinois. Available Monday through Friday during regular business hours.

How to Reach a Real Person at Groupon

The fastest way to speak with a live Groupon customer service representative is to call 1-877-788-7858, available Monday through Friday from 9:00 AM to 5:00 PM CT, or 1-888-664-4482, available 7 days a week from 8:00 AM to 7:00 PM CT. When the automated system answers, listen to the menu options and select the number that best matches your issue — typically pressing 1 for order and deal inquiries or 2 for account issues. To reach a live agent, press 0 or say “representative” when prompted. For the shortest wait times, calling on weekday mornings before 10:00 AM CT is recommended.

Alternatively, you can request a callback from a live Groupon customer service agent through Groupon’s live chat feature at groupon.com/customer_support — this is often faster than waiting on hold during peak hours. You can also email support@groupon.com for a written record of your inquiry, though email responses typically take 1 to 3 business days. For merchants with a business account issue, call the dedicated Groupon Merchant Support line at 1-888-582-4354, available Monday through Friday 8:00 AM to 7:00 PM CT.

Groupon Headquarters & Corporate Office Address

Groupon, Inc. operates its corporate headquarters at 600 W Chicago Avenue, Suite 400 in Chicago, Illinois — the historic and architecturally significant former Montgomery Ward Catalog House building on the north bank of the Chicago River in the River North neighborhood. This landmark building — a turn-of-the-century industrial warehouse converted into a modern office campus — has been Groupon’s home since its early high-growth years and remains the company’s official registered headquarters and primary executive office. The building houses Groupon’s CEO, executive leadership, engineering, product, marketing, sales, legal, and finance teams. An additional registered corporate address appears on BBB filings at 35 W Wacker Drive, Floor 25, Chicago, Illinois 60601, which some legal correspondence uses.

Groupon, Inc. — Corporate Headquarters

600 W Chicago Avenue, Suite 400
Chicago, Illinois 60654
United States

Groupon, Inc. — Additional Registered Address

35 W Wacker Drive, Floor 25
Chicago, Illinois 60601
United States

Groupon — International Operations Hub (Poland)

Aleja Jana Pawła II 29
00-867 Warszawa, Poland

Groupon — Czech Republic / European Engineering Hub

Thámova 289/13, Karlín
186 00 Praha 8, Czech Republic

Groupon — Madrid, Spain Office

Paseo de la Castellana, 79
Madrid, Spain

For all formal written correspondence, legal notices, and escalated customer complaints, write to Groupon, Inc., 600 W Chicago Avenue, Suite 400, Chicago, Illinois 60654, Attn: Customer Relations. Include your full name, Groupon account email, order number, a detailed description of your complaint, and the specific resolution you are requesting.

How to File a Complaint Against Groupon

Step 1 — Request a Refund or Resolution Through the App or Website
The fastest first step for any Groupon order complaint is to submit a refund or resolution request directly through your Groupon account at groupon.com. Navigate to “My Groupons,” find the relevant deal or order, and click “Contact Support.” Most valid refund and exchange requests are processed within 1 to 3 business days through the self-service portal.

Step 2 — Contact Customer Service by Phone
If the self-service portal does not resolve your issue, call 1-877-788-7858 (Monday through Friday, 9:00 AM to 5:00 PM CT) or 1-888-664-4482 (7 days a week, 8:00 AM to 7:00 PM CT). Have your Groupon account email, order number, deal details, and a description of your complaint ready. Ask the representative to formally log your concern and provide a case reference number.

Step 3 — Email the Customer Support Team
For a formal written record of your complaint, email support@groupon.com. Include your full name, Groupon account email, order number, a detailed description of the issue, all previous contacts made, and the specific resolution you are requesting. Email responses typically take 1 to 3 business days.

Step 4 — Request Escalation to a Supervisor
If the first representative cannot resolve your complaint, ask to be escalated to a supervisor or the customer resolutions team. Supervisors have broader authority to issue credits, approve exception refunds beyond the standard policy window, and override standard decisions. Document all names, dates, and case numbers.

Step 5 — Write to the Corporate Office
For serious or financially significant unresolved complaints, write a formal demand or complaint letter to Groupon, Inc., 600 W Chicago Avenue, Suite 400, Chicago, Illinois 60654, Attn: Customer Relations. Include all previous contacts and resolution attempts, supporting order documentation, and the specific outcome you are requesting.

Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Groupon holds a B+ rating with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days.

Step 7 — File a Complaint With the FTC
For complaints involving deceptive pricing, misleading deal terms, unauthorized charges, or failure to honor refund policies, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357). The FTC reviews consumer protection complaints involving online marketplace practices.

Step 8 — File in Small Claims Court
For unresolved monetary disputes under your state’s small claims court dollar threshold (typically $5,000 to $10,000 depending on the state), filing a small claims case against Groupon is a viable and effective escalation option. File your case in the Circuit Court of Cook County (for Illinois residents) or your local small claims court. Groupon is legally required to respond to a formal court summons