Fresh Thyme Market
Fresh Thyme Market is a Midwestern specialty grocery retailer focused on natural foods, organic products, fresh produce, health and wellness merchandise, local brands, and affordable better-for-you grocery choices. The company opened its first store in 2014 and built its brand around a simple mission: improving the way communities eat by making fresh and healthy food accessible at competitive prices. Fresh Thyme emphasizes real food, local sourcing, wellness products, and a grocery-shopping experience designed around fresh departments rather than a conventional big-box format.
Fresh Thyme currently operates across a multi-state Midwestern footprint. Its own 2024 corporate materials described the chain as having 70 stores in 10 states, although individual store openings and closures mean the exact active total can change over time. The company sells fresh produce, meat, seafood, deli products, natural and organic grocery items, vitamins, supplements, personal-care products, bakery items, local foods, and mainstream national brands alongside its health-oriented assortment.
Fresh Thyme is privately held. Public reporting has long identified Meijer as a significant investor and strategic backer, but Fresh Thyme continues to operate under its own brand, management structure, stores, careers platform, and headquarters in Downers Grove, Illinois. Because current official Fresh Thyme materials do not publish a precise ownership percentage, it is more accurate to describe Fresh Thyme as a privately held specialty grocer with Meijer investment rather than to state an unsupported exact ownership percentage.
Fresh Thyme Market
2650 Warrenville Road, Suite 700
Downers Grove, IL 60515
United States
Fresh Thyme’s current Privacy Policy and 2026 official rules identify this address as the company’s corporate contact location.
Fresh Thyme Market
2650 Warrenville Road, Suite 700
Downers Grove, IL 60515
This location supports Fresh Thyme’s corporate functions such as merchandising, human resources, finance, information technology, marketing, operations, and other administrative departments. Fresh Thyme’s careers platform specifically advertises corporate opportunities across these functions.
Fresh Thyme currently uses the same address for corporate written correspondence
2650 Warrenville Road, Suite 700
Downers Grove, IL 60515
Fresh Thyme’s online grocery ordering experience is supported in part through Instacart. Complaints specifically related to Instacart’s checkout, delivery platform, or account handling may need to be directed to Instacart rather than Fresh Thyme corporate management.
Older third-party listings may contain other Chicago-area or Downers Grove addresses. The verified current corporate address is 2650 Warrenville Road, Suite 700, Downers Grove, IL 60515.
331-251-7100.
Fresh Thyme does not prominently publish a single direct company-wide retail Customer Service phone separate from its corporate contact.
For online orders fulfilled through Instacart:
888-246-7822.
2650 Warrenville Road, Suite 700, Downers Grove, IL 60515
2650 Warrenville Road, Suite 700, Downers Grove, IL 60515
Fresh Thyme primarily uses online forms and store-specific email channels for ordinary customer service. Its official privacy materials provide the corporate address and phone rather than one universal published support email.
Specialty Grocery, Natural Foods, Organic Foods, Health and Wellness Retail
2014, based on Fresh Thyme’s own anniversary and community materials.
Fresh Thyme does not currently publish a precise company-wide employee count on its public corporate website.
The latest prominently published official company-wide figure located in Fresh Thyme materials is:
70 stores across 10 Midwestern states.
Because store openings and closures can occur, the live store locator should be used for the most current location list.
Fresh Thyme does not publicly list corporate walk-in hours. Customers should call before visiting.
Investor Relations is not applicable because Fresh Thyme is privately held.
Produce is one of Fresh Thyme’s core departments. Stores focus on fruits, vegetables, herbs, seasonal items, organic produce, and locally sourced products whenever possible. Fresh Thyme emphasizes relationships with regional growers and suppliers throughout the Midwest.
Fresh Thyme carries a large assortment of certified organic grocery and fresh products. The category spans produce, packaged foods, dairy, frozen items, pantry staples, and other everyday grocery products.
The company positions itself around products with simpler ingredient profiles and fewer artificial ingredients. Its current careers and brand materials highlight a commitment to products without unnecessary artificial sweeteners, preservatives, colors, or flavors where possible.
Fresh Thyme stores carry fresh meat, including beef, pork, poultry, and specialty cuts. The department supports everyday household cooking as well as shoppers looking for natural, organic, or responsibly sourced options.
Selected Fresh Thyme stores offer fresh and packaged seafood. Products can include fish, shellfish, frozen seafood, and ready-to-cook items depending on the location.
The deli provides sliced meats and cheeses, prepared foods, salads, grab-and-go meals, and other convenience products. Selection can vary according to store size and local demand.
Fresh Thyme stores sell breads, desserts, baked goods, and specialty bakery products. The company has also used bakery partnerships and community promotions to highlight better-for-you products.
Customers can purchase conventional, organic, plant-based, and specialty milk, cheese, yogurt, eggs, butter, refrigerated beverages, and other cold grocery products.
Fresh Thyme carries frozen meals, vegetables, fruit, desserts, plant-based products, proteins, and better-for-you frozen grocery options.
Health and wellness is a major component of Fresh Thyme’s business. Stores carry vitamins, minerals, herbal products, supplements, protein products, and other wellness merchandise.
Fresh Thyme offers personal-care products such as soaps, shampoos, skincare items, lotions, oral-care products, and other natural or wellness-oriented merchandise.
The retailer emphasizes locally produced merchandise, including produce, grocery items, beverages, wellness products, and specialty brands from the communities and states where it operates.
Fresh Thyme sells products under its own store brand across grocery, supplements, household, and other categories. The private label is positioned around value and better-for-you ingredients.
In addition to natural and organic specialty products, Fresh Thyme carries recognized national grocery brands to allow customers to complete a full household shopping basket.
Many Fresh Thyme stores sell beer, wine, and other regulated alcoholic products where local law permits. Hours and product selection vary by store and state.
Customers can shop Fresh Thyme online for participating stores. Orders may be supported through Instacart’s technology and fulfillment network.
Home delivery is available in supported areas through Fresh Thyme’s online grocery partnership. Delivery fees, availability, product substitutions, and service terms can depend on the third-party delivery platform.
Participating stores support pickup for online grocery orders, allowing customers to place an order digitally and collect it at their selected store.
Fresh Thyme operates store, distribution, and corporate teams. Its careers site includes positions in retail stores, distribution facilities, accounting, finance, human resources, IT, merchandising, and marketing.
331-251-7100.
331-251-7100
331-251-7100
331-251-7100
Fresh Thyme does not prominently publish one separate universal direct-retail support number.
For a store-specific issue, contact the individual Fresh Thyme location directly.
For an online Instacart-supported order:
888-246-7822.
No separate verified Fresh Thyme corporate toll-free number is prominently published.
Not separately published.
Fresh Thyme does not publish one universal billing phone number. Store-purchase issues should begin with the store involved, while Instacart-order billing issues may require Instacart support.
No universal regional-office number is publicly listed.
Each Fresh Thyme store publishes its own local number.
Not applicable. Fresh Thyme operates in the United States.
No public corporate emergency hotline is listed.
Not applicable.
No permanent public press number is prominently listed in current corporate materials.
Fresh Thyme does not publish one general applicant HR number. Careers inquiries should use
Not applicable.
For a complaint involving an in-store purchase, employee interaction, produce quality, refund, pricing, or store condition, contact the specific Fresh Thyme location first. Local store management can normally review receipts, inventory, transaction records, and employee issues more quickly than the corporate office. Have the store address, purchase date, receipt, product details, and payment method ready.
For a corporate matter or an issue that could not be resolved locally, call Fresh Thyme’s headquarters at 331-251-7100. Explain which store is involved and ask for the appropriate customer-care, operations, or management contact. The headquarters phone is verified through Fresh Thyme’s current Privacy Policy.
For online grocery orders placed through an Instacart-supported Fresh Thyme platform, call 888-246-7822 when the issue specifically concerns delivery status, substitutions, shopper activity, online payment, or the Instacart account. This helps avoid sending a third-party delivery issue to a store team that cannot access the relevant platform records.
Fresh Thyme complaints may involve grocery quality, returns, pricing, store employees, online orders, delivery, product availability, food safety, privacy, or other customer-service matters. Before escalating, collect your receipt, store location, order number, photographs where relevant, product packaging, lot information, and details of any previous conversations.
Start with the Fresh Thyme store where the purchase or incident occurred. Ask for the manager on duty and explain the problem, providing the receipt, date, product information, and desired resolution. Local management is usually the most effective first route for refunds, product-quality issues, and employee concerns.
If the matter involves a specific department such as meat, produce, deli, bakery, supplements, or online pickup, request review by the appropriate department manager. Department leaders may be able to inspect a product, verify preparation records, review pricing, or resolve a specialized issue faster.
If the department or first-line manager does not resolve the complaint, ask for the Store Director or senior manager. Provide a concise timeline of the problem and identify what solution you requested and what response you received.
Submit the complaint through Fresh Thyme’s website or send written correspondence to Fresh Thyme Market, 2650 Warrenville Road, Suite 700, Downers Grove, IL 60515. Include copies of receipts, photographs, order confirmations, and previous correspondence.
Call 331-251-7100 and explain that the complaint could not be resolved at store level. Ask to be connected with the appropriate operations or corporate support team. Keep the names of managers previously contacted and describe the resolution you are requesting.
For online orders fulfilled through Instacart, contact Instacart at 888-246-7822 for platform, shopper, delivery, or online-payment concerns. Privacy complaints should be handled through the privacy contact process described in Fresh Thyme’s policy.
Food-safety complaints can be filed with the local or state health department responsible for the store. Packaged-food issues may also involve the FDA or USDA depending on the product. Employee or workplace complaints may involve separate labor or safety regulators.
For unresolved consumer disputes, consider filing a complaint with the relevant state Attorney General or consumer-protection office. Customers disputing an unauthorized or unresolved payment charge may also contact their bank or card issuer.
If a significant dispute remains unresolved, review Fresh Thyme’s applicable terms, third-party online-order terms, and state law. Depending on the matter, small-claims court, mediation, arbitration, or another legal remedy may be available. Keep complete records of receipts, correspondence, photos, and corporate responses.
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