Factor
Factor
Factor, also known historically as Factor75, is a ready-to-eat meal delivery company based in Illinois. The company specializes in fresh, fully prepared meals that are designed by dietitians, prepared by chefs, refrigerated rather than frozen, and delivered directly to customers. Meals generally require only a few minutes of reheating, making Factor a meal-subscription alternative for customers who want convenience without preparing meal kits from raw ingredients.
Factor was founded in the Chicago area in 2013. Current government records continue to identify Factor75 LLC as an active Burr Ridge, Illinois operation, and current HelloFresh corporate filings list both Factor75 Inc. and Factor75 LLC in Burr Ridge. Factor’s verified operating location is 340 Shore Drive, Burr Ridge, IL 60527.
Factor became part of HelloFresh Group when HelloFresh acquired 100% of Factor75 at the end of 2020. HelloFresh disclosed total acquisition consideration of approximately €219.8 million. Factor has since become a major ready-to-eat brand within the HelloFresh portfolio and expanded beyond prepared entrées into breakfast products, smoothies, snacks, desserts, protein products, and other add-ons.
Factor does not prominently publish a separate public corporate switchboard.
For current U.S. customer and account support, use:
888-573-5727
888-573-5727
Current published support hours are:
Monday to Friday: 6:00 AM to 11:00 PM ET
Saturday and Sunday: 7:00 AM to 7:00 PM ET.
Factor75 LLC
340 Shore Drive
Burr Ridge, IL 60527
United States
Factor / Factor75 LLC
340 Shore Drive
Burr Ridge, IL 60527
United States
HelloFresh corporate filings identify Factor75 Inc. and Factor75 LLC in Burr Ridge, while 2025 municipal filings confirm Factor75 LLC as the tenant at 340 Shore Drive.
Factor does not prominently publish one universal regular Customer Service email on its main consumer site.
Current specialized contact:
Privacy: privacy@factor75.com.
Prepared Meal Delivery, Food Subscription, Ready-to-Eat Meals, Nutrition, E-Commerce and Direct-to-Consumer Food
2013
Factor was founded in the Chicago area as a ready-to-eat meal business. Current Burr Ridge municipal materials describe Factor75 as having been founded in Chicago in 2013.
HelloFresh Group / HelloFresh SE
Wholly owned HelloFresh Group business
HelloFresh acquired 100% of Factor75 Inc. and its subsidiaries on December 31, 2020.
Factor currently advertises approximately:
35 weekly prepared meals
plus:
60+ add-ons
on its FAQ, with other current pages describing 70+ breakfast, snack, smoothie, juice, and related add-on items depending on the week.
Factor does not currently publish a standalone audited employee total.
HelloFresh Group currently reports:
18,000+ employees
across its global businesses.
HelloFresh Group reported approximately:
€6.76 billion in net revenue for 2025.
Factor does not publish public walk-in office hours for its Burr Ridge operations.
Customer Support operates during the published hours listed above.
Factor does not have a standalone Investor Relations department.
Parent company Investor Relations:
https://ir.hellofreshgroup.com/
https://careers.hellofresh.com/
Factor employment opportunities are generally managed within the broader HelloFresh Group careers organization.
Factor specializes in prepared refrigerated meals and related food products that can be ordered through an automatically renewing subscription. Menus change regularly and specific meals, bundles, snacks, and add-ons can vary by delivery week.
Factor’s primary product is fully prepared refrigerated meals delivered to customers’ homes.
Meals arrive ready to heat and generally require only about two to three minutes in a microwave, with oven-heating instructions also provided for many dishes.
Factor meals are prepared by professional culinary teams rather than arriving as ingredient kits.
This allows subscribers to avoid chopping, cooking, and meal preparation while still receiving individually portioned meals.
Factor states that its meals and nutritional standards are developed with dietitian involvement.
The company also provides access to nutrition resources and a complimentary nutrition coaching session for eligible customers.
Factor offers Keto meals designed around lower carbohydrate and higher fat nutritional profiles.
Current recipes frequently carry multiple dietary labels so a dish may qualify as Keto, Calorie Smart, and Protein Plus at the same time.
Calorie Smart meals are designed for customers who want to manage overall calorie intake.
Factor currently describes this category as meals containing approximately 550 calories or fewer per serving.
Protein Plus meals emphasize higher protein content.
These meals are designed for customers who prioritize protein intake for satiety, active lifestyles, training, or other personal nutrition goals.
Factor offers meat-free dishes under its Vegan & Veggie menu category.
Availability varies by week, and customers should review the individual meal ingredients when selecting products.
Chef’s Choice provides the broadest selection of Factor’s rotating chef-prepared menu.
These meals can include chicken, beef, seafood, pasta, grain bowls, vegetable dishes, and globally inspired recipes.
Factor offers a wide variety of prepared chicken entrées.
Current examples include roasted, grilled, seasoned, and sauce-based chicken dishes combined with vegetables, grains, cauliflower rice, or other sides.
Prepared beef dishes include bowls, meat-based entrées, and other rotating recipes.
Factor’s current menu includes beef options that can qualify for Keto, Protein Plus, and Calorie Smart categories simultaneously.
Selected weekly menus include fish or other seafood recipes.
Availability changes according to the menu cycle and seasonal sourcing.
Factor offers breakfast products as add-ons to its regular meal subscription.
Current company materials describe breakfast as part of an expanded all-day food offering alongside snacks, smoothies, and juices.
Factor customers can add smoothies to qualifying meal subscriptions.
Current add-on selections include individual smoothies and variety bundles, with flavors changing over time.
Protein and other ready-to-drink shakes are available as add-ons.
These products are designed for convenient breakfast, snack, and on-the-go use.
Factor sells its own whey protein products in selected weekly menus.
Current single-serving powders provide 25 grams of protein per serving in products such as chocolate and vanilla whey protein.
Subscribers can add prepared proteins to their weekly order.
Current examples include separately packaged cooked chicken that can be combined with meals, salads, or other foods.
Factor offers snacks through its Add-Ons section.
Products change regularly and can include sweet, savory, low-carb, and higher-protein options.
Desserts and sweet snacks can be added to subscription boxes.
Current offerings can include products such as low-carb macaroons and other individually portioned treats.
Factor periodically sells limited-time seasonal bundles.
Availability changes every few weeks, and bundles require an active Factor meal subscription.
Factor operates primarily through an automatically renewing subscription model.
Customers choose meals for each delivery cycle and can modify selections, skip weeks, or deactivate the plan subject to applicable deadlines and terms.
Customers can skip qualifying upcoming deliveries through their account.
The exact menu-selection and cutoff schedule should be checked in the customer’s account before each delivery week.
Factor allows subscribers to deactivate their meal plan through account settings.
Current instructions direct customers to Plan Settings, the Status section, and Deactivate My Plan.
Factor offers a mobile application for selecting meals, managing deliveries, and reviewing subscription information.
The app provides a mobile alternative to account management through Factor75.com.
Factor delivers prepared meals directly to eligible customer addresses.
Products are shipped chilled and are intended to remain refrigerated until heating or consumption.
Eligible U.S. adults can currently schedule one complimentary 20-minute nutrition coaching session with a registered dietitian.
Factor states that this service provides general nutrition guidance rather than medical nutrition therapy.
Factor also operates a business-focused food service for organizations and corporate customers.
Business inquiries, account questions, delivery issues, and billing support are handled through the separate Factor for Business support platform.
Factor does not prominently publish a separate public headquarters switchboard.
No distinct public headquarters telephone number is currently promoted.
For customer routing:
888-573-5727
No separate verified public corporate-office phone number is prominently published.
888-573-5727
888-573-5727.
888-573-5727
888-573-5727
Customers can also deactivate their plan online through account settings.
888-573-5727
Factor does not publish a separate billing-only consumer line.
Use:
888-573-5727
Factor’s registered dietitians currently call customers from:
888-573-5727
for scheduled nutrition coaching sessions.
888-573-5727
Factor does not operate a conventional consumer sales department.
New subscriptions are purchased online through Factor75.com.
Factor for Business uses a separate online business-support form rather than the ordinary consumer subscription process.
privacy@factor75.com.
Not applicable at the Factor level.
Investor matters are handled through HelloFresh SE.
Factor does not prominently publish a permanent standalone media phone number.
Corporate media matters are generally handled within HelloFresh Group communications.
Factor does not publish one universal applicant HR phone number.
Careers:
https://careers.hellofresh.com/
Factor does not publish a dedicated emergency hotline.
Customer Support closes outside its current published service hours.
For delivery, billing, meal-selection, subscription, damaged-box, missing-item, cancellation, or account issues, call 888-573-5727. Factor currently publishes live support hours of 6:00 AM to 11:00 PM ET Monday through Friday and 7:00 AM to 7:00 PM ET on weekends. Have your account email, delivery address, order date, box information, and photographs of damaged or incorrect items available where relevant.
For subscription changes, customers can also sign into their Factor account and manage upcoming deliveries online. If the issue involves privacy rather than ordinary meal service, use privacy@factor75.com instead of the normal order-support channel.
Current HelloFresh and local-government records confirm that Factor75 maintains its Illinois base in Burr Ridge.
Factor75 LLC
340 Shore Drive
Burr Ridge, IL 60527
United States
A 2025 Village of Burr Ridge proceeding identifies Factor75 LLC as a Delaware LLC and tenant of this property, while HelloFresh’s corporate filings list Factor75 Inc. and Factor75 LLC in Burr Ridge.
Current municipal material states that Factor has expanded to multiple facilities in northern Illinois as its production and delivery business has grown.
The 340 Shore Drive facility remains a verified core Factor location, but it should not be assumed to be the company’s only Illinois operation.
Factor is owned by:
HelloFresh SE
HelloFresh operates meal kits, ready-to-eat meals, seafood and meat delivery, and other direct-to-consumer food businesses.
HelloFresh acquired Factor75 on:
December 31, 2020
The acquisition included:
Factor75 Inc.
Factor75 LLC
Yes Please Meals LLC
and was valued at approximately:
€219.8 million in total consideration.
100%
Current HelloFresh corporate filings continue to show Factor75 Inc. and Factor75 LLC as wholly owned subsidiaries.
HelloFresh Group reported for 2025:
Approximately 850 million meals delivered
€6.76 billion in net revenue
and:
18,000+ employees.
HelloFresh describes Factor as its major ready-to-eat brand and has previously identified it as the U.S. ready-to-eat market leader.
Factor’s product model differs from HelloFresh meal kits because Factor meals arrive fully cooked.
Factor’s current FAQ advertises:
35 weekly prepared meals
and:
60+ add-ons.
Factor itself is not publicly traded.
Parent company HelloFresh SE is a publicly listed German company.
Customers may need to complain about late deliveries, damaged packaging, missing meals, incorrect products, food quality, billing, subscription renewal, cancellation, promotional credits, or another Factor service. Keep the account email, box date, meal names, tracking information, photographs, payment records, and previous support correspondence before escalating.
Call 888-573-5727 and explain the issue clearly. Provide your Factor account email, delivery address, delivery date, affected meals or products, and any photographs showing damage, spoilage, incorrect items, or delivery problems. Ask the representative to document the complaint and explain whether a credit, refund, replacement, or other adjustment is available. Keep the date of the call and any case or reference information provided.
If the complaint involves an unexpected delivery or recurring charge, sign in and review your plan settings, upcoming deliveries, skips, and subscription status. Factor currently allows customers to deactivate subscriptions from the Plan Settings area. Take screenshots of relevant account settings and confirmation pages so there is a clear record of when the cancellation or delivery change was submitted.
If the first representative does not resolve the complaint, contact Customer Support again and request additional review. Provide the history of the issue, prior support information, photographs, tracking information, and billing records. Clearly explain what remains unresolved and what resolution you are requesting. For privacy-related concerns, use privacy@factor75.com rather than the ordinary meal-service support channel.
For a serious unresolved corporate complaint, correspondence can be directed to Factor75 LLC, 340 Shore Drive, Burr Ridge, IL 60527. Include your full contact information, account email, order and delivery information, dates of prior contacts, and a chronological description of the dispute. Attach copies rather than original records and retain proof of delivery. Current HelloFresh and Burr Ridge records confirm Factor75 LLC’s ongoing connection to this address.
If the matter remains unresolved, the correct external route depends on the issue. Payment disputes can involve the card issuer or payment provider, while food-safety concerns can be reported to the appropriate local health authority, state food regulator, USDA, or FDA depending on the product and circumstances. General consumer complaints may also be submitted to the applicable state Attorney General or consumer-protection agency. Preserve photos, packaging, delivery records, billing statements, and Factor responses before escalating.
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