COUNTRY Financial
COUNTRY Financial is a U.S.-based insurance and financial services organization headquartered in Bloomington, Illinois. The organization was founded in 1925 by Illinois farmers who wanted reliable and practical insurance protection for agricultural communities. From those roots, COUNTRY Financial expanded into personal insurance, business coverage, farm insurance, life insurance, investments, retirement planning, annuities, and broader financial-planning services. In 2025, the organization celebrated its 100th anniversary.
Today, COUNTRY Financial serves nearly 1.5 million people across 19 states through more than 3,000 employees and approximately 1,800 financial representatives. Its business model combines centralized insurance and financial operations with a local-representative network, allowing customers to receive personal guidance for insurance, investments, retirement needs, and financial planning. COUNTRY also remains strongly connected to agriculture and continues to be a major provider of farm and crop-related insurance products.
A significant current leadership change occurred in 2026. Longtime CEO Jim Jacobs retired effective June 30, 2026, after seven years as Chief Executive Officer and 21 years with the organization. COUNTRY announced that its board had begun a search for a successor while the senior leadership team continued day-to-day operations. The organization reported more than $4.5 billion in revenue across COUNTRY and affiliated companies in 2025.
866-268-6879
Also marketed as
866-COUNTRY
This is COUNTRY Financial’s principal verified customer and corporate-routing number.
866-268-6879
COUNTRY states that customers can use this number for policies, claims, payments, account assistance, quotes, and other general questions.
COUNTRY Financial
1711 General Electric Road
Bloomington, IL 61704
United States
COUNTRY Financial
1711 General Electric Road
P.O. Box 2020
Bloomington, IL 61702
United States
COUNTRY’s official contact page identifies this as its corporate headquarters mailing information and specifically notes that payments should not be mailed to this address.
COUNTRY does not publish one universal unsecured account-service email for all policy matters.
Current specialized contacts include:
Accessibility: accessibility@countryfinancial.com
Media: news@countryfinancial.com
Customers with policy-specific questions are encouraged to use their online account, local representative, secure messaging, or 866-268-6879.
Insurance, Financial Services, Investments, Retirement Planning, Farm Insurance and Business Insurance
1925
COUNTRY was founded by Illinois farmers through an insurance organization established to serve agricultural communities.
3,000+ employees
COUNTRY also reports approximately 1,800 financial representatives.
Nearly 1.5 million people across 19 states.
https://www.countryfinancial.com/
COUNTRY Financial is not a conventional publicly traded company and does not maintain a standard public shareholder Investor Relations operation.
https://careers.countryfinancial.com/
COUNTRY provides auto insurance for private passenger vehicles with coverage options that can include liability, collision, comprehensive, medical-related protection, uninsured or underinsured motorist coverage, and optional features depending on the customer’s state and policy.
Customers can manage policy information, access insurance cards, request vehicle changes, make payments, and report qualifying claims through their COUNTRY online account and mobile app.
COUNTRY homeowners insurance is designed to protect homes, personal belongings, liability exposures, and other qualifying property risks.
Customers can work with local representatives to review coverage limits, deductibles, replacement-cost needs, and additional protections based on their property and financial situation.
Renters insurance provides protection for personal belongings and personal liability when a customer rents an apartment, house, or other eligible residence.
Policies may also provide additional living-expense protection after certain covered losses.
Agricultural coverage remains one of COUNTRY Financial’s core businesses and reflects the company’s farming origins.
COUNTRY currently provides farm insurance in multiple states and remains one of the largest providers of farm-related insurance in Illinois.
COUNTRY provides crop-related insurance solutions for qualifying agricultural customers.
Availability varies by state and program, with Illinois remaining particularly important to COUNTRY’s agricultural insurance business.
COUNTRY offers commercial insurance for qualifying businesses, helping protect property, liability exposures, vehicles, employees, and other business-related risks.
Coverage is generally customized through a licensed COUNTRY representative based on the business type and state.
COUNTRY provides life insurance products intended to help families and businesses manage financial risks associated with death.
Its life insurance operation has received strong external financial-strength recognition, including COUNTRY Life Insurance Company’s A+ rating from AM Best in 2025.
Personal umbrella insurance provides additional liability protection above qualifying underlying auto or homeowners coverage.
It is designed for customers who need higher protection limits against major liability claims.
COUNTRY offers annuity products designed to support long-term income and retirement planning.
Customers should review fees, surrender terms, guarantees, and tax implications with a qualified representative before purchasing.
COUNTRY representatives help customers develop retirement strategies based on goals, time horizon, savings levels, risk tolerance, and expected retirement income needs.
The organization also supports certain employer-sponsored retirement plans through separate account-management resources.
COUNTRY provides investment-management and brokerage-related services through affiliated financial entities and licensed representatives.
Investment services may include mutual funds, securities-related products, retirement accounts, and long-term portfolio planning.
COUNTRY’s financial-planning services combine insurance, retirement, investment, and risk-management considerations.
The goal is to align a customer’s current protection needs with longer-term financial goals.
Customers can report qualifying auto, home, renters, and other claims online, through the mobile app, or by calling 866-268-6879.
After filing, a claims representative generally becomes the primary contact for the claim and explains the next steps.
The COUNTRY Financial mobile app allows customers to access insurance cards, manage accounts, make payments, report claims, and contact representatives.
It provides many of the same self-service functions available through the online account.
866-268-6879
COUNTRY does not prominently publish a separate headquarters switchboard for general public use.
Use
866-268-6879
866-268-6879
866-268-6879
866-268-6879
866-268-6879
866-268-6879
COUNTRY uses this number for customers who want to report a claim by phone or need help with an existing claim.
866-268-6879
Customers can make qualifying payments by phone or obtain assistance with payment issues.
COUNTRY does not currently direct insured customers to a proprietary nationwide tow hotline.
Customers with eligible emergency roadside coverage generally arrange service with a local towing or repair provider and can seek reimbursement up to applicable policy limits.
866-268-6879
Customers can also request quotes through a local COUNTRY representative.
866-268-6879
This number is used for verification-code, password, account-registration, and login assistance.
866-268-6879
accessibility@countryfinancial.com.
COUNTRY currently directs media inquiries to
news@countryfinancial.com
A permanent separate media telephone number is not prominently published.
Not applicable in the conventional public-company sense.
No universal public HR number is prominently published.
Use the official Careers platform for employment inquiries.
For most policy, billing, claim, quote, or account issues, the most direct route is 866-COUNTRY at 866-268-6879. COUNTRY states that customers who prefer speaking with someone can use this line for support, while local representatives remain the best option when the matter involves detailed coverage advice, policy changes, financial planning, or a long-term customer relationship. Have the policyholder name, address, policy type, claim or billing reference, and any relevant dates available before calling.
Existing customers should also consider signing in to their COUNTRY account before contacting support because secure chat and policy-specific information become available after authentication. If a local representative is already assigned to the account, the representative can often explain coverage or premium changes more directly. Claims are usually handled by a separate claims representative once a claim has been submitted.
If a customer cannot resolve an issue with the first service representative, they should request escalation to the appropriate claims, billing, underwriting, investment, or supervisory team rather than repeatedly opening new service requests. Keeping one case history with dates, names, policy numbers, correspondence, and prior decisions will generally make escalation easier.
COUNTRY Financial
1711 General Electric Road
Bloomington, IL 61704
United States
COUNTRY identifies its headquarters in Bloomington, Illinois.
COUNTRY Financial
P.O. Box 2020
Bloomington, IL 61702
United States
This mailing address is associated with headquarters correspondence.
COUNTRY Financial
P.O. Box 4180
Carol Stream, IL 60197-4180
United States
COUNTRY specifically instructs customers to use this address for mailed payments rather than the headquarters address.
Complaints against COUNTRY Financial can involve claim handling, premium changes, billing, policy cancellation, coverage decisions, agent service, investment-related matters, roadside reimbursements, online-account issues, or customer treatment. Before escalating, gather the policy number, claim number, payment history, correspondence, dates, representative names, denial or decision letters, photographs, estimates, and any other supporting documents.
Call 866-268-6879 and explain the problem to COUNTRY’s Client Service Center. Ask the representative to document the complaint and provide a reference number if one is available. Clearly distinguish whether the problem involves billing, claims, underwriting, an investment account, or customer service so the complaint can be routed to the correct department.
If the issue concerns an insurance claim, ask to speak with the assigned claims representative or claims department. Billing questions should be routed to payment support, while investment and retirement matters should go to the financial-services team or licensed representative. Providing documents specific to the issue can significantly improve the chances of a meaningful review.
If the first response does not resolve the matter, ask for a supervisor, claims manager, service manager, or other appropriate decision-maker. Explain what was previously decided, why you disagree, and what specific resolution you want. Keep detailed notes of the supervisor’s name, title, date of contact, and response.
Submit written correspondence through COUNTRY’s secure account communication tools or send a formal letter to the headquarters mailing address. A written complaint should contain the policyholder’s name, policy or claim number, relevant dates, a short chronology, copies of supporting documents, and the specific remedy requested.
For an unresolved corporate-level concern, send correspondence to COUNTRY Financial, P.O. Box 2020, Bloomington, IL 61702. Do not send payments to this address. Label the correspondence for the appropriate department, such as Claims Management, Client Services, Legal, or Executive Complaint Review, depending on the nature of the matter.
Investment-related complaints may require review by COUNTRY’s securities or investment affiliate rather than the insurance operation. Insurance complaints should remain within the appropriate claims, underwriting, billing, or policy-service channel. Ask COUNTRY to provide any formal internal appeal or dispute process available for the product involved.
Insurance complaints can generally be submitted to the Department of Insurance in the state that regulates the policy. Investment or brokerage complaints may fall under securities regulators such as FINRA or the SEC depending on the product and issue. Use the regulator that actually has jurisdiction over the disputed service rather than treating all COUNTRY products as the same type of financial product.
Billing disputes involving credit or debit cards may also be raised with the financial institution that processed the payment when appropriate. Consumers can additionally consider their state Attorney General or consumer-protection office for deceptive-practice or service concerns that are not adequately resolved through ordinary insurance channels.
If internal and regulatory review does not resolve a serious dispute, review the policy contract, investment agreement, or other governing document for arbitration, appraisal, mediation, litigation, or other dispute-resolution requirements. Obtain independent legal advice where the amount or consequences justify it, especially before contractual deadlines expire.
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