Cooper's Hawk
Cooper’s Hawk
Cooper’s Hawk Winery & Restaurants is an American restaurant and wine lifestyle company that combines a modern casual restaurant, winery, Napa-style tasting room, retail marketplace, and wine club within a single hospitality concept. The company was founded in 2005 by Tim McEnery, who opened the first Cooper’s Hawk Winery & Restaurant in Orland Park, Illinois. The concept was built around the idea that food and wine can bring people together while making high-quality wine experiences more accessible to everyday guests.
Cooper’s Hawk has expanded significantly since its first Orland Park restaurant. The company currently operates 76 restaurants and tasting rooms across 14 states and employs more than 10,650 people across its restaurant, winery, tasting-room, support, and related operations. Its concept includes full-service dining, handcrafted wines, tasting rooms, private dining, retail products, carryout, delivery, gift cards, special events, and one of the world’s largest wine clubs. Cooper’s Hawk reports a Wine Club community of more than 874,000 members.
Cooper’s Hawk Winery & Restaurants is privately held and does not trade on a public stock exchange. Founder Tim McEnery continues to serve as CEO. The company’s Restaurant Support Center and current corporate headquarters are located at 3500 Lacey Road, Suite 1000, Downers Grove, Illinois 60515. This location supports corporate functions and Member & Guest Services for the growing restaurant and winery organization.
708-215-5674
708-215-5674
3500 Lacey Road, Suite 1000, Downers Grove, IL 60515
3500 Lacey Road, Suite 1000, Downers Grove, IL 60515
info@chwinery.com
Restaurants, Winery, Hospitality and Wine Retail
2005
More than 10,650 employees
Cooper’s Hawk does not publish one universal corporate-office schedule. Member & Guest Services is available Monday through Friday from 8 a.m. to 8 p.m. Central Time, Saturday from 9 a.m. to 8 p.m., and Sunday from 12 p.m. to 5 p.m.
CHWinery.com
Not applicable in the conventional public-company sense. Cooper’s Hawk is privately held and does not maintain a public Investor Relations department.
Cooper’s Hawk Careers
Cooper’s Hawk operates full-service restaurants designed around a modern casual dining experience. The restaurants combine an upscale atmosphere with an approachable menu intended to complement the company’s wines.
The culinary program includes American-fusion dishes influenced by flavors from around the world. Menu items are prepared in scratch kitchens using seasonal ingredients and are paired with suggested Cooper’s Hawk wines.
Wine is at the center of the Cooper’s Hawk brand. The company’s winemaking team sources grapes from wine-growing regions around the world, including California, Washington, France, Italy, Chile, New Zealand, and Australia.
Cooper’s Hawk produces more than 60 core wine varietals and selections. Its wine collection has received hundreds of national and international awards.
The Cooper’s Hawk Wine Club is one of the company’s most important services and has grown to more than 874,000 members.
Members can receive monthly wine selections, earn points toward dining rewards, receive member pricing on qualifying purchases, participate in wine tastings, and access exclusive events and experiences.
Wine Club members receive qualifying Wine of the Month selections based on their membership type.
Members can choose different membership configurations and may have access to additional tasting and wine-upgrade benefits depending on their membership level.
Cooper’s Hawk restaurants include Napa-inspired tasting rooms where guests can sample wines before or after dining.
Tasting rooms also provide an opportunity to learn about different wine styles, explore monthly selections, and purchase bottles for home.
Guests and eligible Wine Club members can participate in guided wine tastings.
Monthly tasting menus provide opportunities to sample multiple Cooper’s Hawk wines and learn about different varietals and flavor profiles.
Cooper’s Hawk restaurants include full-service bars serving wine, cocktails, beer, and other beverages.
Wine remains the central focus, but beverage selections vary by restaurant and menu.
Cooper’s Hawk emphasizes scratch-made restaurant food.
The culinary program includes appetizers, salads, soups, seafood, chicken, beef, pasta, sandwiches, desserts, and other American-fusion dishes.
Menu items include wine-pairing recommendations designed to help guests select an appropriate Cooper’s Hawk wine.
This pairing approach is an important part of the company’s wine-focused dining concept.
Cooper’s Hawk offers carryout from participating restaurants.
Customers can order qualifying menu items online and pick them up from their selected location.
Delivery is available from participating Cooper’s Hawk restaurants.
Availability, delivery partners, fees, and geographic coverage depend on the restaurant.
Cooper’s Hawk offers private dining and event services at participating restaurants.
Private-event spaces can be used for corporate gatherings, birthdays, anniversaries, celebrations, meetings, and other occasions.
Selected Cooper’s Hawk restaurants provide catering and group dining options.
Services and available menus vary according to location and event requirements.
Cooper’s Hawk tasting rooms include retail marketplace products.
Customers can purchase wine accessories, gifts, specialty products, and other items associated with the Cooper’s Hawk wine lifestyle.
Cooper’s Hawk sells physical and electronic gift cards.
Gift cards can be used for qualifying purchases subject to the company’s current gift-card terms.
Customers can purchase qualifying Wine Club memberships as gifts.
Gift membership duration, pricing, benefits, and restrictions depend on the membership selected.
Cooper’s Hawk organizes exclusive travel experiences for Wine Club members.
Trips can include visits to notable wine-producing regions and experiences involving wine, food, culture, and hospitality.
The company works with premium wine destinations to provide selected Wine Club members with special experiences in regions such as Napa and Sonoma.
Reservations and eligibility requirements apply.
The Cooper’s Hawk mobile app allows customers and Wine Club members to access digital services associated with the brand.
Available features can include account access, Wine Club information, restaurant services, and other digital tools.
Cooper’s Hawk has expanded its restaurant portfolio through Piccolo Buco, a Roman-style pizza concept developed through a partnership with Luca Issa.
The first U.S. Piccolo Buco by Cooper’s Hawk concept was introduced in 2022, and the brand continues to expand as part of the broader Cooper’s Hawk organization.
708-215-5674
This is the primary verified telephone number published by Cooper’s Hawk alongside its Downers Grove corporate address.
708-215-5674
Cooper’s Hawk’s official Terms of Use lists this number with its headquarters at 3500 Lacey Road, Suite 1000, Downers Grove, Illinois.
708-215-5674
This is the primary verified telephone contact associated with Cooper’s Hawk’s headquarters and Member & Guest Services operations.
708-215-5674
Cooper’s Hawk publishes this number in connection with its Downers Grove corporate office.
708-215-5674
Customers can use this number to speak with Cooper’s Hawk Member & Guest Services.
708-215-5674
Cooper’s Hawk identifies its Member and Guest Services Concierge as the primary telephone contact for guests requiring assistance.
A universal toll-free Cooper’s Hawk Customer Service number was not verified in current official sources.
The primary verified support number is 708-215-5674.
708-215-5674
This is Cooper’s Hawk’s principal Member & Guest Services number.
Representatives assist with guest questions, Wine Club concerns, account issues, ecommerce questions, and other qualifying inquiries.
708-215-5674
Wine Club members can use this number to update membership information, change billing information, adjust membership preferences, cancel a membership, or request other Wine Club assistance.
708-215-5674
Cooper’s Hawk also uses this number for its Wine Club concierge services.
708-215-5674
Wine Club members interested in qualifying Wine Country Experiences can call the Member Concierge at this number to make applicable reservations.
708-215-5674
Cooper’s Hawk directs customers with gift-card questions to Member & Guest Services at this number.
Customers should have their order number or account email available when requesting assistance.
708-215-5674
Customers interested in bulk gift-card purchases of more than 25 cards are directed to Member & Guest Services.
708-215-5674
Questions involving qualifying Cooper’s Hawk ecommerce orders can be directed through Member & Guest Services.
708-215-5674
Wine Club members with membership billing or payment-method questions can use Member Services at this number.
Cooper’s Hawk does not publish one universal national restaurant reservation telephone number.
Reservations are handled by individual restaurant locations and through the official Cooper’s Hawk reservation system.
For qualifying Wine Club concierge and Wine Country Experience reservations, members can call 708-215-5674.
A separate universal corporate sales number was not verified.
Bulk gift-card and related qualifying inquiries can be handled through Member & Guest Services at 708-215-5674.
708-215-5674
This is the primary verified general support number published by Cooper’s Hawk.
No universal public regional-office number was verified.
Customers should contact the appropriate restaurant or Member & Guest Services.
Individual Cooper’s Hawk restaurants publish their own local telephone numbers.
There is no single universal branch-office number.
Local restaurant telephone numbers vary by location and can be obtained through the official Cooper’s Hawk restaurant locator.
A separate international corporate-support number was not verified.
Cooper’s Hawk does not publish a universal emergency or after-hours corporate number.
For emergencies involving immediate threats to health or safety, guests should contact the appropriate local emergency service.
Not applicable. Cooper’s Hawk is privately held and does not maintain a conventional public-company Investor Relations telephone line.
A permanent universal Media or Press telephone number was not verified in current official public information.
Media professionals should use Cooper’s Hawk’s official Media resources.
A universal public Human Resources telephone number was not verified from current official company sources.
Applicants should use Cooper’s Hawk Careers, while current employees should use internal employment-support channels.
The most direct way to reach a real Cooper’s Hawk customer-service representative is to call 708-215-5674. This connects customers with the company’s Member & Guest Services Concierge. Current published support hours are Monday through Friday from 8 a.m. to 8 p.m. Central Time, Saturday from 9 a.m. to 8 p.m., and Sunday from 12 p.m. to 5 p.m. Customers can use this support channel for Wine Club questions, membership updates, ecommerce issues, gift cards, general inquiries, and other qualifying concerns.
If your concern involves a specific Cooper’s Hawk restaurant, contacting that restaurant and asking for the manager may produce a faster resolution. Have the restaurant location, reservation information, receipt, date and time of the visit, Wine Club membership number if applicable, and a clear explanation of the issue available. If local management cannot resolve the problem, contact Member & Guest Services at 708-215-5674 and request additional review.
Cooper’s Hawk Winery & Restaurants
3500 Lacey Road
Suite 1000
Downers Grove, IL 60515
This is the current corporate headquarters and Restaurant Support Center address published by Cooper’s Hawk.
Cooper’s Hawk Winery & Restaurants
3500 Lacey Road
Downers Grove, IL 60515
The Restaurant Support Center provides behind-the-scenes support for Cooper’s Hawk restaurants and includes corporate functions such as customer service, technology, marketing, human resources, finance, operations services, supply chain, legal, real estate, facilities, and other business functions.
Member & Guest Services
Cooper’s Hawk Winery & Restaurants
3500 Lacey Road
Suite 1000
Downers Grove, IL 60515
Cooper’s Hawk specifically identifies this address for qualifying written disputes and formal notices.
Cooper’s Hawk Intermediate Holding, LLC
3500 Lacey Road
Suite 1000
Downers Grove, IL 60515
Current official company materials identify Cooper’s Hawk Intermediate Holding, LLC at this address.
The first Cooper’s Hawk Winery & Restaurant opened in Orland Park, Illinois, in 2005.
Orland Park remains an important historical location for the company and is described by Cooper’s Hawk as the place where its restaurant, winery, tasting-room, and Wine Club community began.
The original restaurant should not be confused with the current corporate headquarters in Downers Grove.
Cooper’s Hawk currently operates dozens of restaurant and tasting-room locations across multiple U.S. states.
Each restaurant has its own address, telephone number, operating hours, reservation availability, and dining information.
Individual restaurant addresses should not be presented as the corporate headquarters.
If your complaint involves a specific Cooper’s Hawk restaurant, begin by speaking with the restaurant manager.
Provide the date and approximate time of your visit, reservation details, receipt, table information if available, and a clear explanation of the problem.
Many complaints involving food quality, incorrect orders, employee service, waiting times, reservations, cleanliness, wine service, or restaurant charges can be handled directly by local management.
Explain the resolution you are seeking and give management an opportunity to investigate.
If the restaurant does not resolve your complaint, contact Cooper’s Hawk Member & Guest Services at:
708-215-5674
Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Central Time, Saturday from 9 a.m. to 8 p.m., and Sunday from 12 p.m. to 5 p.m.
Cooper’s Hawk provides separate contact options for Wine Club Member Support, Restaurant Experience concerns, Ecommerce issues, and General Inquiries.
Select the category that most accurately matches your complaint so it can be routed to the appropriate team.
Keep receipts, reservation confirmations, photographs, ecommerce order details, gift-card information, Wine Club records, payment records, and previous correspondence.
Providing complete information can help Member & Guest Services investigate the complaint more efficiently.
Wine Club members experiencing problems with billing, monthly wine selections, membership preferences, rewards, pickup, delivery, or cancellation should contact Member Services at 708-215-5674.
Members can also manage many account settings through their online account or the Cooper’s Hawk mobile app.
Cooper’s Hawk states that Wine Club memberships are month-to-month and may be canceled without a cancellation fee.
Members can cancel at a Cooper’s Hawk Tasting Room or through Member Services.
Keep confirmation of the cancellation in case a billing dispute occurs later.
For ecommerce orders, shipping concerns, or gift-card problems, contact Member & Guest Services at 708-215-5674.
Have your order number, account email, transaction date, and payment information available.
If the initial customer-service response does not resolve the complaint, ask whether the issue can be reviewed by the appropriate restaurant, Member & Guest Services, regional, or corporate management team.
Explain what steps have already been taken and what resolution remains outstanding.
For a serious unresolved matter, written correspondence can be directed to:
Member & Guest Services
Cooper’s Hawk Winery & Restaurants
3500 Lacey Road
Suite 1000
Downers Grove, IL 60515
Include your contact information, restaurant location if applicable, relevant dates, previous case information, and the resolution you are requesting.
Cooper’s Hawk’s current Terms of Use provide a pre-arbitration process for qualifying disputes.
The complaining party must provide written notice of the dispute, after which the parties are expected to make good-faith efforts to resolve the matter before applicable formal dispute procedures are pursued.
Review the current terms carefully before initiating a formal contractual dispute.
Maintain copies of receipts, emails, contact-form submissions, membership records, billing statements, cancellation confirmations, photographs, and written correspondence.
Record the dates of telephone calls and the names of representatives whenever possible.
For serious unresolved food-safety, consumer-protection, alcohol-service, accessibility, employment, payment, or other regulated complaints, consider contacting the appropriate state or local authority.
The correct agency depends on the nature of the complaint and the state where the restaurant or transaction is located.
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