Convergint
Convergint
Convergint is a global security and technology systems integrator headquartered in Schaumburg, Illinois. The company designs, installs, integrates, services, and manages physical security, fire and life-safety, video surveillance, access-control, communications, and technology platforms for commercial enterprises, governments, critical infrastructure, healthcare organizations, financial institutions, data centers, transportation operations, and many other industries.
Convergint was founded in 2001 around a service-focused, people-first business philosophy. What began as a relatively small security-integration organization has expanded into a global company with hundreds of Technology Centers and operations across more than 30 countries. Current career information reports more than 11,000 colleagues worldwide, reflecting substantial expansion through organic growth and acquisitions.
Current executive leadership is headed by Ann Fandozzi, Chief Executive Officer, who joined Convergint in February 2024. The company remains privately held rather than publicly listed, so it does not maintain a conventional shareholder Investor Relations department. Convergint’s current business emphasis is increasingly centered on integrated security, safety, digital transformation, managed services, and long-term customer support rather than simply installing standalone security devices.
Convergint Technologies LLC
One Commerce Drive
Schaumburg, IL 60173
United States
Convergint corporate and contract materials continue to identify One Commerce Drive in Schaumburg as the company’s principal Chicago-area corporate location.
The Schaumburg corporate office serves as Convergint’s central U.S. headquarters and supports executive leadership, finance, legal, human resources, strategy, operations, marketing, technology, and national/global customer functions.
Convergint Technologies LLC
One Commerce Drive
Schaumburg, IL 60173
United States
No separate general headquarters mailing address is prominently identified in current public corporate materials.
Because Convergint operates through hundreds of local Technology Centers, customers should generally use the office serving their specific project or service contract for routine correspondence. The Schaumburg address is appropriate for company-level matters, while regional project documents may identify another local office.
No current evidence indicates that Convergint has replaced its Schaumburg headquarters. Older references to One Commerce Drive remain consistent with current corporate materials, so it should still be treated as the verified headquarters rather than a historical-only location.
847-620-5000
This number is published in Convergint corporate materials for the Schaumburg operation.
Convergint does not publish one universal consumer-style Customer Service number because its business is primarily contractual and business-to-business.
For general headquarters routing
847-620-5000
One Commerce Drive, Schaumburg, IL 60173
One Commerce Drive, Schaumburg, IL 60173
Convergint does not publish one universal Customer Service email.
Verified specialized contacts include:
Media / Marketing: marketing@convergint.com
Privacy / Data Protection: dataprotectionofficer@convergint.com.
Security Systems Integration, Fire and Life Safety, Access Control, Video Surveillance, Managed Services, Cyber-Physical Security and Technology Integration
2001.
11,000+ colleagues worldwide.
Convergint operates hundreds of Technology Centers worldwide and has operations in 30+ countries.
Convergint does not publish universal public walk-in headquarters hours. Most services are provided by appointment, project schedule, contractual support arrangement, or local Technology Center.
https://www.convergint.com/careers/
Not applicable in the traditional public-company sense because Convergint is privately held.
Convergint designs and integrates electronic access-control systems used to manage entry into buildings, secure rooms, campuses, industrial facilities, and other restricted environments. Solutions can include card readers, mobile credentials, identity systems, locks, controllers, and centralized management platforms.
The company provides video-surveillance and video-management solutions using fixed cameras, PTZ cameras, thermal imaging, analytics, recording platforms, and enterprise video-management systems. Convergint also integrates video with access control and other security technologies for centralized monitoring.
Intrusion systems help customers detect unauthorized entry or suspicious activity at protected sites. Convergint can integrate alarms, sensors, monitoring systems, and response workflows within a broader physical-security platform.
Convergint provides fire-detection, alarm, inspection, testing, and integration services for commercial and institutional environments. Services can include system design, installation, compliance support, testing, upgrades, and ongoing maintenance.
Life-safety solutions can include emergency communications, mass notification, fire systems, evacuation technologies, and related safety infrastructure. These systems are designed to help organizations protect occupants and comply with applicable codes and operational requirements.
Convergint integrates multiple technologies into unified platforms so organizations can manage video, access, alarms, identity, and operational data through a more centralized environment. The objective is to reduce disconnected systems and improve situational awareness.
Engineering and design services help customers assess risk, define technical requirements, select technology, and develop scalable system architectures. Convergint emphasizes customized designs rather than a one-size-fits-all product package.
Convergint installs physical-security and technology systems at individual facilities and multi-site enterprise environments. Integration work can include networking, system configuration, testing, commissioning, and coordination across multiple technology manufacturers.
Managed services allow customers to outsource selected security-technology responsibilities, monitoring, system administration, maintenance, and lifecycle management. Service agreements can be structured around ongoing support rather than one-time project installation.
Convergint provides preventive maintenance, break-fix service, troubleshooting, repairs, system upgrades, and technical support. Depending on the contract and region, customers may receive SLA-backed support and ongoing performance reviews.
The company manages large security projects from planning through installation and handover. Its iTrac platform supports real-time project visibility, installation tracking, documentation, testing status, and collaboration among stakeholders.
Large organizations can use Convergint to standardize systems across multiple facilities and countries. Enterprise services can coordinate technology standards, deployment schedules, maintenance, reporting, and centralized governance across a distributed portfolio.
Convergint increasingly addresses the overlap between networked technology and physical-security systems. This can include securing connected cameras, access-control devices, identity platforms, and operational technology against cybersecurity risks.
Convergint serves data centers with layered physical-security solutions such as access control, video, perimeter protection, identity management, and visitor controls. These environments often require high availability, auditability, and tight integration between physical and digital security.
Healthcare solutions can include infant protection, access control, video surveillance, emergency communications, duress systems, and integrated security for hospitals and medical campuses.
Banks and financial institutions use Convergint for branch security, access control, video surveillance, alarm systems, monitoring, and enterprise standardization across distributed locations.
Convergint provides security integration to government agencies, municipalities, educational institutions, and other public entities. Services can be delivered through public-sector procurement agreements and local Technology Centers.
Airports, transportation networks, utilities, industrial sites, and critical infrastructure operators use Convergint for complex security and life-safety solutions that must operate across large facilities and highly regulated environments.
847-620-5000.
847-620-5000
847-620-5000
847-620-5000
Convergint does not publish one universal national Customer Service number.
For headquarters routing
847-620-5000
Service support is typically handled through the customer’s assigned Convergint Technology Center or contractual service contact.
No universal nationwide general Customer Service toll-free number is prominently published.
Sales are generally handled by regional Technology Centers and account teams rather than one centralized public sales number.
No universal public billing line is prominently listed. Existing customers should use the billing contact shown on their invoice, contract, purchase order, or regional account information.
Convergint has numerous regional numbers. Customers should use the official location directory to identify their nearest Technology Center.
Each Convergint Technology Center has its own local contact information.
No single universal international support line exists. Convergint operates through country and regional offices in North America, Latin America, Europe, the Middle East, Africa, Asia Pacific, and Oceania.
Emergency and 24/7 technical support depends on the customer’s service contract and assigned Technology Center. No universal public emergency number is published for all customers.
Not applicable.
Convergint is privately held.
No permanent public media phone number is prominently listed.
Media inquiries
marketing@convergint.com.
No universal public HR phone number is listed.
Applicant accommodation email
accommodation.apply@convergint.com.
1-877-641-8181
This toll-free number is published for certain U.S. privacy-rights requests and should not be treated as ordinary Customer Service.
Not applicable.
For an existing customer, the best route is normally the local Technology Center, project manager, account executive, or service contact already assigned to the account. Security and life-safety projects are highly location-specific, and the local team usually has access to system details, service-level commitments, site history, installed equipment, and open work orders. Keep the customer account, site address, project number, service ticket, purchase order, and system information available.
If you do not know the local office or assigned representative, call the Schaumburg corporate office at 847-620-5000 and ask for routing to the relevant Technology Center or department. For privacy matters use dataprotectionofficer@convergint.com, while press inquiries should be directed to marketing@convergint.com.
For urgent service issues, tell the representative whether the problem affects access control, fire/life safety, video surveillance, monitoring, or another critical system. Existing contract customers should also check their service agreement because 24/7 response arrangements and emergency escalation numbers can differ significantly by contract and location.
Complaints against Convergint can involve project delays, installation quality, service response, billing, contract performance, system outages, employee conduct, privacy, procurement, or warranty issues. Before filing, gather the contract or purchase order, project number, affected site, work-order history, invoices, photographs, emails, system logs, and any service-level commitments that apply.
Begin with the Convergint Technology Center, account manager, project manager, or service coordinator handling the customer relationship. Explain the issue, identify the affected location and system, and reference the project or work-order number. Ask for the complaint to be documented and clarify whether immediate remediation, technical service, billing correction, or another form of resolution is required.
If the problem is specialized, contact the responsible department. Technical outages should go to service operations, project-delivery issues to the project-management team, billing problems to accounting, and privacy concerns to dataprotectionofficer@convergint.com. Media or public-communications matters belong with Marketing rather than the service desk.
If the initial representative cannot resolve the complaint, ask for the Technology Center leader, regional operations manager, service manager, project executive, or another appropriate supervisor. Provide a concise written timeline, identify contractual commitments that were missed, and explain the business or safety impact. For critical security or life-safety problems, make the urgency explicit so management can prioritize the response appropriately.
Submit the complaint in writing through your established account contact or Convergint’s official contact mechanisms. Privacy complaints should be sent to dataprotectionofficer@convergint.com. Written complaints should include the customer organization, affected site, project or service number, previous contacts, supporting evidence, and requested resolution.
For unresolved company-level issues, send formal correspondence to Convergint Technologies LLC, One Commerce Drive, Schaumburg, IL 60173. Include the contract, purchase-order or account reference, relevant project details, names of the regional employees already contacted, and a clear explanation of the remedy requested. Keep proof of delivery and copies of all documents submitted.
Contractual disputes, legal claims, cybersecurity concerns, privacy complaints, and large enterprise-project disagreements may need Legal, Risk, Compliance, or executive review rather than ordinary service escalation. Convergint’s current Code of Conduct specifically directs significant concerns to supervisors, Human Resources, or the Legal Department when appropriate.
The correct regulator depends on the subject. Fire or life-safety system issues may involve a local fire marshal, building authority, or licensing board. Security-contractor licensing concerns may fall under a state licensing agency, while privacy issues can involve state, federal, or international data-protection authorities. Do not assume one regulator has jurisdiction over every Convergint project.
Most Convergint relationships are commercial rather than retail-consumer transactions, so the primary remedy is usually contractual. However, smaller customers or qualifying purchasers may have access to state consumer-protection offices, procurement authorities, bonding remedies, or payment-card disputes depending on how the service was purchased. Government customers should also review the procurement contract’s dispute and protest procedures.
If internal escalation and regulatory remedies do not resolve the matter, review the governing service agreement, master services agreement, purchase order, construction contract, or public-sector contract for notice, mediation, arbitration, venue, and litigation requirements. Complex integration disputes can involve substantial technical evidence, so preserving project records, change orders, commissioning reports, service tickets, and correspondence is particularly important before starting a formal proceeding.
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