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- Allstate
About Allstate
The Allstate Corporation is one of the largest publicly held personal lines property and casualty insurers in the United States. Founded in 1931 as a subsidiary of Sears, Roebuck & Co., Allstate has grown into a Fortune 500 company serving millions of households across the country. The company is best known for its iconic tagline “You’re in Good Hands” and offers a wide range of insurance and protection products including auto, home, life, and commercial insurance. Allstate trades on the New York Stock Exchange under the ticker symbol ALL and is currently led by Tom Wilson, who serves as Chair, President, and Chief Executive Officer. The company’s corporate headquarters is located in Northbrook, Illinois, a suburb of Chicago, where it has maintained its primary operations since 1967.
Quick Information
Industry
Insurance & Financial Services
Founded
1931
Number of Employees
Approximately 53,000+ employees worldwide
Corporate Office Hours
Monday to Friday, 8:00 AM – 5:00 PM Central Time. Closed on weekends and major U.S. federal holidays.
invrel@allstate.com (Investor Relations)
Website
www.allstate.com
Contact Page
www.allstate.com/help-support/contact
Careers Page
www.allstate.jobs
Products & Services
Allstate offers a broad portfolio of insurance and protection products designed for individuals, families, and businesses. Their core offerings include:
- Auto Insurance — liability, collision, comprehensive, uninsured motorist, and roadside assistance coverage
- Homeowners Insurance — protection for home structure, personal belongings, and liability
- Renters Insurance — coverage for personal property and liability for apartment and rental tenants
- Condo Insurance — specialized coverage for condo unit owners
- Life Insurance — term life, whole life, and universal life insurance policies
- Motorcycle Insurance — coverage for motorcycles, scooters, and ATVs
- Business Insurance — commercial auto, general liability, and small business coverage
- Identity Protection — monitoring and recovery services for identity theft
- Roadside Assistance — 24/7 emergency towing, tire changes, and lockout services
- Allstate Protection Plans — extended warranties and protection for electronics, appliances, and furniture
- Financial Services — retirement planning and savings products through Allstate Financial
Corporate Phone Numbers
Customer Service Number
1-800-ALLSTATE (1-800-255-7828) — toll-free, for all general inquiries, policy questions, billing, and claims. Available 24 hours a day, 7 days a week.
Claims
1-800-547-8676 — dedicated claims reporting line available 24/7
Roadside Assistance Number
1-800-424-4124 — available 24 hours a day, 7 days a week for emergency roadside support
Automated Payments
1-800-901-1732 — for making payments through the automated system
Hearing Impaired (TTY)
1-800-877-8973 — dedicated line for customers who are deaf or hard of hearing
Corporate Office Number
1-847-402-5000 — for business-level inquiries and matters requiring corporate attention
Investor Relations Number
1-800-416-8803 — for shareholders, analysts, and investor-related inquiries
How to Reach a Real Person at Allstate
The fastest way to speak with a live Allstate representative is to call 1-800-255-7828. When the automated system answers, stay on the line and do not press any options — remaining silent or pressing 0 at each prompt will typically route your call to a live agent faster. Live customer service representatives are available 24 hours a day, 7 days a week, so you can call at any time.
If you prefer to call during staffed hours for a quicker response on complex matters, Allstate customer service agents are most readily available Monday through Friday between 8:00 AM and 8:00 PM local time. For claims specifically, call the dedicated claims line at 1-800-547-8676 rather than the general customer service number, as this routes your call directly to the claims department and reduces wait time significantly.
Allstate Headquarters & Corporate Office Address
Allstate’s primary corporate headquarters is located in Northbrook, Illinois, where the company has been based since 1967. The headquarters complex sits on a large campus in the Chicago metropolitan area and houses the company’s executive leadership, corporate functions, and key operational departments
The Allstate Corporation
2775 Sanders Road
Northbrook, IL 60062
United States
This is the correct address to use for formal written correspondence directed to Allstate’s corporate team. Note that Allstate’s official contact page states that the corporate address at 3100 Sanders Road does not receive mail. For any documents related to billing, claims, or policies, use the department-specific mailing addresses provided on Allstate’s official contact page at www.allstate.com/help-support/contact. For investor relations correspondence, mail to The Allstate Corporation, 2775 Sanders Road, Suite F3SE, Northbrook, IL 60062-6127.
How to File a Complaint Against Allstate
Step 1 — Gather Your Documentation
Before filing a complaint, gather all relevant documents including your policy number, claim number, dates of all communications, names of agents or representatives you spoke with, copies of emails or letters, and any photos or evidence related to your issue. Having everything organized before you contact Allstate significantly speeds up the resolution process.
Step 2 — Contact Your Allstate Agent or Claims Adjuster
Start by contacting the Allstate agent who handles your policy or the claims adjuster assigned to your case. Many disputes related to billing errors, coverage questions, or claim delays can be resolved directly at this level without needing to escalate further. Be clear about what the issue is and what resolution you are looking for.
Step 3 — Call Allstate Customer Service
If your agent or adjuster cannot resolve the issue, call Allstate’s customer service team at 1-800-255-7828. Explain your complaint clearly, provide your policy number, and reference any previous communications. Ask for your complaint to be formally logged and request a case or reference number. Customer service representatives are available 24/7.
Step 4 — Escalate to a Supervisor
If the customer service representative is unable to resolve your complaint, ask to be escalated to a supervisor or a member of Allstate’s Customer Resolution Department. Supervisors have greater authority to review decisions, approve exceptions, and expedite stalled claims. Keep a record of the supervisor’s name and the outcome of your conversation.
Step 5 — Submit a Written Formal Complaint
If phone escalations have not produced a satisfactory result, send a formal written complaint to Allstate’s corporate headquarters at 2775 Sanders Road, Northbrook, IL 60062. Your letter must include your full name, address, policy number, a detailed description of the issue, dates and names of everyone you have spoken with, copies of all supporting documentation, and a clear statement of the resolution you are requesting. Written complaints typically receive a response within 7 to 14 business days.
Step 6 — File a Complaint With Your State Insurance Department
If Allstate fails to resolve your complaint internally, file a formal complaint with your state’s Department of Insurance. Every U.S. state has a regulatory body that oversees insurance companies and has the authority to investigate consumer complaints against insurers. Filing a state complaint puts regulatory pressure on Allstate to respond and resolve the matter. You can find your state’s insurance department contact information at the National Association of Insurance Commissioners website at www.naic.org.
Step 7 — File a BBB Complaint
As an additional option, file a public complaint with the Better Business Bureau at www.bbb.org. Allstate’s corporate office is registered with the BBB and a public complaint typically prompts a faster response from the company. The BBB mediates between you and Allstate and expects a business response within 14 days of the complaint being filed.
