Hawaiian Airlines
Hawaiian Airlines is Hawaiʻi’s namesake airline and one of the longest-operating U.S. carriers. The airline connects the Hawaiian Islands with the U.S. mainland and selected international destinations across the Pacific. Its business includes scheduled passenger flights, interisland transportation, premium cabin service, loyalty benefits, cargo transportation, vacation travel, and partnerships with other airlines. Honolulu remains central to Hawaiian Airlines’ identity and operations.
A major corporate change occurred on September 18, 2024, when Alaska Air Group completed its acquisition of Hawaiian Airlines’ former parent, Hawaiian Holdings. Hawaiian Airlines has remained a distinct consumer brand, but the two airlines have progressively integrated operations. They achieved a single operating certificate in 2025, moved to a shared passenger-service system in April 2026, and Hawaiian Airlines formally joined the oneworld alliance on April 23, 2026.
Current Hawaiian Airlines leadership is headed by Diana Birkett Rakow, Chief Executive Officer of Hawaiian Airlines. She is based in Honolulu and is responsible for the Hawaiian brand and Alaska Air Group’s business across Hawaiʻi. Alaska Air Group has stated that its Hawaiʻi business supports more than 6,600 employees across the Islands, making Hawaiian Airlines and related operations a major local employer.
Hawaiian Airlines no longer maintains a clearly promoted standalone public corporate switchboard for ordinary traveler inquiries following its integration with Alaska Airlines.
For current reservations and pre-flight assistance, use
1-800-252-7522
Also
1-800-ALASKAAIR
The line is available 24 hours a day, 7 days a week.
For post-flight complaints and Guest Care
1-800-654-5669
Monday to Friday: 7:00 AM to 7:00 PM PT
Saturday: 8:00 AM to 5:00 PM PT.
Hawaiian Airlines
3375 Koapaka Street, Suite G-350
Honolulu, HI 96819
United States
Hawaiian Airlines
3375 Koapaka Street, Suite G-350
Honolulu, HI 96819
United States
Hawaiian Airlines continues to identify this Honolulu location as its corporate headquarters, including in current 2026 company materials.
Diana Birkett Rakow
She currently serves as Chief Executive Officer of Hawaiian Airlines and Executive Vice President within Alaska Air Group’s leadership structure.
Alaska Air Group, Inc.
Hawaiian Airlines became part of Alaska Air Group in September 2024 while retaining the Hawaiian Airlines brand.
6,600+ employees
Alaska Air Group stated that its Hawaiian Airlines and Hawaiʻi business supports more than 6,600 employees across the Islands.
Daniel K. Inouye International Airport, Honolulu (HNL)
Honolulu is Alaska Air Group’s second-largest hub after Seattle and remains the operational center of the Hawaiian Airlines brand.
oneworld
Hawaiian Airlines became a full oneworld member on April 23, 2026.
https://www.hawaiianairlines.com/
https://careers.alaskaair.com/
Current Alaska Air Group career information continues to identify Honolulu as the corporate headquarters location for Hawaiian Airlines.
Hawaiian Airlines no longer maintains standalone public-company Investor Relations.
Parent-company Investor Relations
https://investor.alaskaair.com/
Alaska Air Group trades on the NYSE under ticker ALK.
Hawaiian Airlines provides air transportation between the major Hawaiian Islands, helping residents, businesses, and visitors move efficiently between communities. Interisland flying remains an important part of the airline’s role in Hawaiʻi, particularly because many trips that would be made by road elsewhere require air travel within the state.
Hawaiian operates flights connecting Hawaiʻi with major mainland U.S. cities. Following integration with Alaska Airlines, customers increasingly gain access to the broader combined network and connecting opportunities through Alaska Air Group hubs and partner airlines.
Hawaiian has historically operated international service across Asia and the South Pacific. Following the Alaska combination, network schedules are being adjusted to balance Hawaiʻi demand with broader group strategy, while Honolulu remains an important international gateway.
Hawaiian offers premium cabin service on qualifying aircraft and routes. First Class products can include larger seats, enhanced meals, priority airport services, and additional baggage allowances depending on aircraft type and destination.
Extra Comfort provides additional legroom and selected priority benefits on qualifying Hawaiian Airlines flights. The exact seat configuration and included amenities vary by aircraft and route.
Main Cabin provides Hawaiian’s standard economy experience and includes seating, inflight service, and access to optional extras based on the applicable fare. The airline continues to preserve Hawaiian-branded onboard hospitality following its combination with Alaska.
Hawaiian’s former HawaiianMiles program has transitioned into the combined Atmos Rewards ecosystem. Members can earn and redeem points across Alaska Airlines, Hawaiian Airlines, oneworld airlines, and participating global partners.
Since April 23, 2026, eligible elite customers can access reciprocal oneworld privileges on Hawaiian Airlines flights. These can include priority services, mileage earning, redemption opportunities, and recognition of applicable alliance status.
Customers can manage Hawaiian travel through the combined Alaska-Hawaiian digital experience. In April 2026, the airlines completed a major passenger-system integration that enables more consistent booking, trip management, and self-service functionality.
Travelers can book flights through HawaiianAirlines.com as well as through supported Alaska Air Group channels. The integrated reservation environment has made it easier to combine Hawaiian and Alaska travel in a single broader network.
Passengers can review, modify, or cancel eligible reservations online using a last name and confirmation code or ticket number. Unused-ticket value can also be managed through qualifying reservation tools.
Groups of 10 or more passengers can use Alaska Air Group’s current group-reservation service. Group bookings may include specialized fare arrangements and additional planning support.
Hawaiian and Alaska provide accessibility assistance for travelers with disabilities. The dedicated accessibility line is 1-800-503-0101, and customers who use relay services can dial 711.
Hawaiian Airlines transports cargo in addition to passengers, an especially important function for island communities that depend heavily on air transportation for time-sensitive goods and commercial shipments.
Eligible premium and loyalty customers may have access to lounge facilities depending on itinerary, airport, ticket, membership, and current program rules. Lounge access is increasingly coordinated within the combined Alaska and Hawaiian network.
Hawaiian Airlines supports leisure travel to Hawaiʻi and beyond through flight bookings and tourism-oriented travel resources. Customers may combine flights with hotel, ground transportation, and other travel arrangements through affiliated travel channels.
Through Alaska Air Group, oneworld, and additional airline partners, Hawaiian customers can connect far beyond the carrier’s own flight network. Alaska Air Group states that its airlines and partners provide access to more than 1,000 global destinations.
Hawaiian Airlines does not currently promote a separate public headquarters switchboard for ordinary customer needs.
Reservations and general pre-flight support
1-800-252-7522
1-800-252-7522
Also
1-800-ALASKAAIR
Available 24/7.
1-800-252-7522
Travelers can use this number for reservation and pre-departure questions.
1-800-654-5669
This is the appropriate current line for post-flight questions and complaints.
1-800-503-0101
TTY/relay users can dial
711.
1-800-445-4435
This department handles group travel involving 10 or more passengers.
1-833-902-8667
Current account support hours are Monday through Friday 7:00 AM to 7:00 PM PT and Saturday 8:00 AM to 5:00 PM PT.
Hawaiian Airlines does not publish one universal billing-only telephone line.
Billing or ticket-payment concerns should begin with Reservations or Guest Care depending on whether the trip has already occurred.
Refund questions are generally handled through reservation and Guest Care channels.
Pre-flight:
1-800-252-7522
Post-flight complaint
1-800-654-5669
Hawaiian and Alaska provide market-specific contacts for customers outside the United States.Travelers should use the current Help Center for their country or itinerary.
Hawaiian Airlines no longer has a standalone shareholder-support line.
Investor matters are handled by Alaska Air Group.
Media matters are handled through Alaska Airlines and Hawaiian Airlines’ combined Newsroom and corporate communications organization.
A universal applicant HR line is not prominently published.
https://careers.alaskaair.com/
For a future Hawaiian Airlines trip, call 1-800-252-7522. The line operates 24/7 and is the best current starting point for reservations, itinerary changes, cancellations, ticket questions, and other pre-flight matters. Have your confirmation code, passenger name, travel dates, ticket number where available, and route information ready so the representative can locate the reservation efficiently.
For a complaint after travel has been completed, call Guest Care at 1-800-654-5669. Accessibility-related assistance uses 1-800-503-0101, while loyalty-account matters should be directed to 1-833-902-8667. Because Hawaiian and Alaska now share significant customer-service infrastructure, some support contacts use Alaska-branded phone routing while still serving Hawaiian Airlines passengers.
3375 Koapaka Street, Suite G-350
Honolulu, HI 96819
United States
Hawaiian Airlines continues to maintain its Honolulu corporate headquarters, and current Alaska Air Group career materials explicitly describe Hawaiian Airlines’ corporate headquarters as being near Daniel K. Inouye International Airport.
Diana Birkett Rakow
She became Hawaiian Airlines CEO following the single-operating-certificate milestone and leads the Hawaiian brand and Alaska Air Group’s business in Hawaiʻi.
Alaska Air Group, Inc.
Alaska Air Group completed its acquisition of Hawaiian Holdings on September 18, 2024, while committing to maintain both Alaska Airlines and Hawaiian Airlines as distinct consumer brands.
Alaska Airlines and Hawaiian Airlines now operate under a single operating certificate, while retaining separate brands.
This allows operational integration behind the scenes while Hawaiian branding, culture, aircraft identity, and customer-facing presence remain visible.
On April 22, 2026, Hawaiian moved onto the same Sabre passenger-service system used by Alaska.
The transition unified key booking and operational technology while supporting the combined loyalty and network strategy.
Hawaiian Airlines became a full oneworld member on April 23, 2026.
This expanded loyalty recognition and partner-network access for Hawaiian passengers.
Honolulu is the combined company’s
Second-largest hub after Seattle.
It remains the central operating hub for Hawaiian Airlines and Alaska Air Group’s Hawaiʻi business.
Alaska Air Group has stated that Hawaiian Airlines and its Hawaiʻi operations support
6,600+ employees across the Islands.
Before escalating a complaint, collect your passenger name, confirmation code, ticket number, flight numbers, travel dates, receipts, baggage records, screenshots, and any earlier case numbers. Airline complaints can involve schedule disruptions, refunds, baggage, employee interactions, accessibility, loyalty accounts, cancellations, or service received during travel.
For a problem that occurs before departure, call 1-800-252-7522. Explain the issue clearly and provide your confirmation code, route, travel date, and passenger details. Ask the representative to document any change, refund request, cancellation, or special-service requirement. Keep a written record of the date and resolution offered.
If the issue occurs at the airport, speak with a Hawaiian or Alaska customer-service representative before leaving the terminal. Gate and ticket-counter staff may be able to address rebooking, seat, baggage, and operational concerns immediately. Keep any revised boarding passes, baggage receipts, or written documentation provided by the airline.
For a post-flight complaint, call 1-800-654-5669. Guest Care is the current dedicated channel for completed-trip complaints and other post-flight concerns. Provide a concise timeline, previous contacts, and the specific outcome you are requesting.
If your complaint involves checked baggage, accessibility, loyalty, or another specialized service, use the relevant dedicated support channel. Accessibility assistance uses 1-800-503-0101, while Atmos Rewards concerns use 1-833-902-8667. Specialized routing usually results in faster review than a general reservation inquiry.
If the initial support team cannot resolve the complaint, ask for supervisory review or further Guest Care escalation. Provide your earlier case information, flight details, receipts, and a concise summary of why the original resolution was insufficient.
For a serious unresolved Hawaiian Airlines matter, written correspondence can reference the headquarters at 3375 Koapaka Street, Suite G-350, Honolulu, HI 96819. Include copies rather than originals of tickets, receipts, and support records and clearly state the resolution requested.
Because Hawaiian Airlines is now part of Alaska Air Group and significant operational systems are integrated, some unresolved corporate or network-level concerns may require escalation through Alaska Air Group support or corporate channels. Make clear that the travel occurred on Hawaiian Airlines and include all previous Hawaiian case details.
Airline consumer complaints involving refunds, cancellations, disability access, deceptive practices, or other regulated air-travel issues may be submitted to the U.S. Department of Transportation when the airline’s internal process does not resolve the matter. Keep the airline’s written response, ticket information, and supporting records before filing.
For a disputed card charge, contact the card issuer if the dispute qualifies under payment-network rules. More serious unresolved contractual or legal disputes should follow the applicable ticket terms, contract of carriage, governing law, and formal dispute process. Preserve all correspondence and avoid discarding travel or payment records while the complaint remains open.
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