Zaxby's
Zaxbys is an American quick-service restaurant chain specializing in chicken Fingerz, wings, sandwiches, Zalads, loaded fries, sauces, and other chicken-focused meals. The company was founded in 1990 by childhood friends Zach McLeroy and Tony Townley. The original concept combined made-to-order chicken with a casual restaurant environment and a distinctive collection of sauces, including the brand’s well-known Zax Sauce.
Over the following decades, Zaxbys expanded throughout the Southern United States and into additional markets. The brand now has more than 980 restaurants in the United States, with many locations independently owned and operated by third-party franchisees. Its restaurant network provides dine-in, drive-thru, pickup, delivery, catering, mobile ordering, gift cards, and a customer loyalty program known as Zax Rewardz.
Zaxbys was historically headquartered at 1040 Founders Boulevard in Athens, Georgia, and many older company profiles still list that location. However, current corporate registration information shows that Zaxby’s Franchising LLC moved its principal office to 2002 Summit Boulevard NE, 12th Floor, Atlanta, Georgia 30319. The address change was reflected in 2026 corporate records, so Atlanta should now be presented as the current headquarters while Athens is identified as the former or legacy corporate location.
866-892-9297
866-892-9297
2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319
2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319
General customer concerns are handled through Zaxbys Guest Support and its official support system. No universal general customer-service email was verified for publication.
Quick-Service Restaurants and Fast Food
1990
Zaxbys does not currently publish one consolidated verified company-wide employee total covering corporate employees, company-operated restaurants, and independently owned franchise locations.
A universal corporate-office schedule is not publicly listed. Guest Support availability can vary by support channel.
Zaxbys.com
Not applicable in the conventional public-company sense. Zaxbys is privately held.
Zaxbys Careers
Chicken Fingerz are one of Zaxbys’ signature menu products.
The chicken is hand-breaded and served in meals, platters, snack combinations, and other menu configurations.
The Chicken Finger Plate is one of the brand’s best-known meals.
It typically combines chicken Fingerz with crinkle fries, Texas toast, sauce, and other selected sides or beverages.
Zaxbys offers both traditional and boneless wings.
Customers can select from various sauces and seasonings depending on current menu availability.
Wings & Things meals combine chicken Fingerz with wings and accompanying sides.
These combination meals allow customers to order multiple signature chicken products together.
Zaxbys serves chicken sandwiches with different toppings, sauces, and flavor combinations.
Available sandwiches can include classic, spicy, and limited-time options.
Zaxbys refers to its salads as Zalads.
Popular selections include chicken-based salads such as the Cobb Zalad and other rotating or seasonal options.
Loaded Fries combine Zaxbys’ crinkle fries with chicken, cheese, sauces, and other toppings.
Different limited-time versions may be introduced based on promotional menus.
Crinkle-cut fries are one of the brand’s standard side items and are commonly included in Zaxbys meal combinations.
It is frequently served alongside Chicken Fingerz, wings, fries, and sauces.
Zaxbys offers a variety of dipping and wing sauces.
Zax Sauce remains one of the company’s best-known products, while other sauce choices provide customers with mild, spicy, sweet, and savory flavor options.
Zaxbys provides larger meal options intended for families and groups.
Selections can include chicken Fingerz, wings, large sides, sauces, and other shareable combinations.
Participating Zaxbys locations provide kids menu options.
Available selections can include chicken Fingerz and other smaller meals.
Most participating Zaxbys restaurants provide catering.
Catering offerings may include chicken Finger platters, wing trays, sides, sauces, boxed meals, and food designed for meetings or larger gatherings.
Delivery is available at many Zaxbys restaurants through supported ordering channels.
Availability and delivery fees depend on the location and delivery provider.
Many Zaxbys locations provide pickup and curbside ordering options.
Customers can select an eligible service when ordering through Zaxbys’ digital channels.
Drive-thru ordering is available at many Zaxbys restaurants.
Hours vary by location.
Zax Rewardz is Zaxbys’ loyalty program.
Members can use the company’s app or digital account to earn eligible rewards and access promotional offers.
The Zaxbys app allows customers to order food, manage rewards, find restaurants, and access available promotions.
Zaxbys sells gift cards that can be used for eligible restaurant purchases.
Customers with gift-card concerns can contact Guest Support.
866-892-9297
Zaxbys currently publishes this number through its official Guest Support system.
It is the safest verified public corporate-level contact for customers and guests.
866-892-9297
A separate current public Atlanta headquarters switchboard number was not verified from current official sources.
For that reason, Guest Support at 866-892-9297 should be used rather than relying on older Athens-area corporate numbers.
866-892-9297
This number provides a verified route into Zaxbys support.
Older directories may continue to list corporate numbers associated with the former Athens headquarters, but those should not be presented as current without new verification.
866-892-9297
This is the current publicly verified Zaxbys contact number appropriate for general guest assistance.
866-892-9297
Zaxbys publishes this number as its Guest Support telephone line.
Customers can use it for appropriate restaurant, rewards, app, order, and general support issues.
866-892-9297
Customers who need help with an unresolved Zaxbys issue can call Guest Support.
866-892-9297
This is specifically identified by Zaxbys as its Guest Support telephone number.
866-892-9297
Zaxbys’ official rewards platform directs members to this Guest Support number when they need additional assistance.
866-892-9297
The Guest Support number is toll-free.
866-892-9297
Customers with gift-card problems can use Guest Support unless Zaxbys provides a different specialized route for a particular issue.
Zaxbys does not publish one universal national restaurant-sales number.
Customers place orders through individual restaurants, the Zaxbys website, the app, and supported delivery platforms.
There is no universal national catering telephone number published for all locations.
Catering orders should be handled through Zaxbys’ catering platform or the participating restaurant.
Zaxbys handles franchise inquiries through its dedicated franchise development system.
A permanent public franchise sales telephone number was not verified in the current official materials reviewed.
A current universal public HR telephone number was not verified.
Because many Zaxbys restaurants are independently operated by franchisees, employment and HR issues may need to be handled through the restaurant’s franchise owner or local management.
A current permanent media telephone number was not verified in the official public sources reviewed.
Media inquiries should be routed through Zaxbys’ official corporate communications channels.
Zaxbys is privately held and does not operate a conventional public-company Investor Relations department.
The primary verified way to speak with Zaxbys Guest Support is to call 866-892-9297. Zaxbys specifically publishes this number through its official rewards support platform. Customers can use it for help with rewards accounts and other appropriate guest-support concerns. For a problem involving a restaurant visit, it is useful to have the restaurant address, visit date, approximate time, order number, receipt, and payment information available.
For a complaint involving a specific restaurant, start with the local restaurant manager because many Zaxbys restaurants are independently owned and operated by franchisees. If the restaurant cannot resolve the issue, contact Guest Support at 866-892-9297 and ask for further review. Explain whether your issue involves food quality, missing items, service, delivery, rewards, gift cards, the mobile app, payment, or another concern.
Zaxby’s Franchising LLC
2002 Summit Blvd. NE
12th Floor
Atlanta, GA 30319
Current 2026 corporate registration information identifies this as the principal office of Zaxby’s Franchising LLC.
Zaxby’s Franchising LLC
2002 Summit Boulevard NE
12th Floor
Atlanta, GA 30319
This Atlanta location should be treated as the company’s current corporate address.
Zaxby’s Franchising LLC
1040 Founders Blvd.
Athens, GA 30606
This was Zaxbys’ long-standing headquarters and corporate-office location.
The address remains widely associated with the company in older directories, franchise documents, community records, and business listings.
Older corporate and franchise records commonly identify:
1040 Founders Boulevard, Suite 100
Athens, GA 30606
Because Zaxbys has changed its principal corporate address, this location should now be described as a former or legacy headquarters rather than the company’s current principal office.
Zaxbys operates restaurants across numerous U.S. states.
Most restaurants are independently owned and operated by franchisees, meaning a restaurant address should not be confused with the corporate headquarters.
If your complaint involves a specific Zaxbys restaurant, start by speaking with the manager of that location.
Provide the date and approximate time of your visit, order number, receipt information, items purchased, and a clear explanation of what happened.
If the restaurant cannot resolve your complaint, call:
866-892-9297
This is Zaxbys’ verified Guest Support number.
Many Zaxbys restaurants are independently owned and operated by franchisees.
If the complaint involves a franchised restaurant, ask Guest Support whether the matter needs to be escalated to the appropriate franchise owner or operating group.
Keep copies of receipts, order confirmations, app screenshots, photographs, payment records, rewards information, and correspondence.
Supporting information is especially important for missing orders, duplicate charges, food-quality complaints, rewards disputes, delivery issues, or refund requests.
If Guest Support cannot resolve your issue, ask that the complaint be reviewed by the appropriate management or operating team.
State what happened, what response you previously received, and what resolution you are seeking.
If a telephone complaint does not resolve the issue, use Zaxbys’ official online Guest Support or contact system to create a written record.
Include complete details about the restaurant, order, payment, and previous attempts to resolve the problem.
For a serious unresolved corporate-level matter, written correspondence can be directed to:
Zaxby’s Franchising LLC
2002 Summit Blvd. NE
12th Floor
Atlanta, GA 30319
Do not rely on the former Athens headquarters address when sending new corporate correspondence.
Document the date of every telephone call, any reference or support-ticket number, the names or departments of representatives contacted, and any response you receive.
Keep copies of written correspondence and supporting evidence.
If your complaint involves a serious food-safety, public-health, accessibility, employment, discrimination, payment, or consumer-protection concern, you may consider contacting the appropriate government or regulatory authority.
The correct agency depends on the type of issue, the restaurant location, and whether the restaurant is company-operated or independently franchised.
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