Zaxby's
Zaxby’s is an American fast-casual restaurant chain known for chicken fingers, wings, sandwiches, salads, fries, Texas toast, and signature sauces. Zach McLeroy and Tony Townley founded the company in Statesboro, Georgia, in 1990.
The company operates primarily through franchised restaurants. Because individual locations may have different owners, operating hours, prices, and local policies can vary. Zaxby’s corporate operations are headquartered in Atlanta, Georgia.
Zaxby’s SPE Franchisor LLC
Fast-casual restaurants and food service
1990
Zach McLeroy and Tony Townley
Bernard Acoca
Zach McLeroy
Privately held restaurant franchisor
1-866-892-9297
1-866-8-ZAXBYS
Zaxby’s does not publicly list a separate corporate switchboard number. Customers should call 1-866-892-9297.
Zaxby’s SPE Franchisor LLC
2002 Summit Boulevard NE
12th Floor
Atlanta, GA 30319
United States
Monday through Sunday
10:00 a.m. to 9:30 p.m. Eastern Time
https://www.zaxbys.com/contact-us
https://www.zaxbys.com/locations/
Zaxby’s menu and services may include:
Menu items, prices, delivery availability, and restaurant hours can vary by location. Customers with food allergies should review Zaxby’s current nutrition and allergen information and speak directly with the restaurant before ordering.
1-866-892-9297
Call for assistance with restaurant experiences, online orders, mobile-app problems, rewards accounts, gift cards, and general questions.
A separate public corporate switchboard number is not listed. Guest concerns should be directed to 1-866-892-9297 or submitted through the official contact form.
1-866-892-9297
Rewards questions may also be sent to Rewards@zaxbys.com. Include the email address connected to the account and relevant transaction details.
Each restaurant has its own telephone number. Use the official restaurant locator to find the correct contact information.
pr@zaxbys.com
This email is intended for journalists and corporate media requests, not ordinary customer complaints.
For an order placed through a third-party delivery company, customers may need to contact the delivery provider directly. Zaxby’s can address restaurant preparation concerns, while the delivery service normally handles driver or delivery-status problems.
Call 1-866-892-9297 during published support hours and follow the prompts for the applicable issue.
For an immediate problem with a current restaurant order, call the restaurant directly and ask for the manager on duty. The local manager is generally best positioned to review missing items, food quality, incorrect orders, or service concerns.
Before contacting support, gather:
Explain the requested resolution clearly, such as a refund, replacement, account correction, or follow-up from restaurant management.
Zaxby’s SPE Franchisor LLC
2002 Summit Boulevard NE
12th Floor
Atlanta, GA 30319
United States
Zaxby’s lists this Atlanta address in its current legal and rewards policies. The headquarters is a corporate office and should not be treated as a restaurant, walk-in complaint center, or product-return location.
Do not mail food, gift cards, payment information, or sensitive documents to headquarters unless Zaxby’s provides verified instructions.
Step 1: Contact the Restaurant
Call the restaurant where the purchase occurred. Ask for the manager on duty and provide the receipt or order number.
Step 2: Contact Guest Support
Call 1-866-892-9297 or use the Zaxby’s contact form. Identify the restaurant and describe the issue clearly.
Step 3: Submit a Support Ticket
For app, account, or technical problems, submit a ticket through Zaxby’s online support center. Save the ticket number.
Step 4: Request Escalation
If the complaint remains unresolved, ask Guest Support to escalate it to the franchise owner, area operator, or appropriate corporate department.
Step 5: Keep Supporting Records
Save receipts, order confirmations, photographs, delivery records, emails, and the names of representatives contacted.
Step 6: Contact an Appropriate Outside Organization
Depending on the complaint, customers may contact:
If food appears unsafe or causes illness, stop eating it, preserve the packaging and receipt, and seek medical care when appropriate.
Zaxby’s corporate headquarters is located at 2002 Summit Boulevard NE, 12th Floor, Atlanta, Georgia 30319.
Call Zaxby’s Guest Support at 1-866-892-9297.
Zaxby’s lists support hours from 10:00 a.m. to 9:30 p.m. Eastern Time, Monday through Sunday.
Bernard Acoca is the Chief Executive Officer of Zaxby’s.
Zach McLeroy and Tony Townley founded Zaxby’s in Statesboro, Georgia, in 1990.
Contact the restaurant immediately. If the matter is not resolved, call Guest Support at 1-866-892-9297.
Call 1-866-892-9297 or email Rewards@zaxbys.com.
Contact the delivery provider for driver, tracking, or delivery issues. Contact Zaxby’s for food preparation or missing-item concerns.
No. The Atlanta headquarters is a corporate office and not a restaurant or walk-in customer-service center.
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