Nine Line Apparel Inc.
Nine Line Apparel is a veteran-owned American patriotic apparel and lifestyle company headquartered in Savannah, Georgia. The business was founded in 2012 by former U.S. Army Captain Tyler Merritt and was built around the idea of connecting military members, veterans, first responders, their families, and civilian supporters through clothing and a shared commitment to service. The term “Nine Line” comes from the military’s nine-line medical evacuation request, which symbolizes trust, urgency, teamwork, and helping people in difficult situations.
The company’s product range has grown well beyond its original T-shirts. Nine Line now sells men’s and women’s apparel, hoodies, hats, drinkware, bags, tactical-style gear, accessories, limited-time designs, charitable collections, and other patriotic merchandise. Much of its made-to-order merchandise is screen printed, embroidered, packed, and shipped by employees at the company’s Savannah headquarters and production facility.
Nine Line remains a privately held, veteran-owned business. Its current website emphasizes both commercial apparel operations and its community mission, including support for veteran, military, first-responder, charitable, and disaster-relief initiatives. The company states that it has contributed millions of dollars, apparel, resources, and other assistance and has supported more than 100 organizations through its broader mission.
Nine Line Apparel Inc.
450 Fort Argyle Road
Savannah, GA 31419
United States
Nine Line’s current official Contact Information and Privacy Policy identify this address as the company’s physical business location.
The Savannah headquarters also functions as a corporate office, production facility, fulfillment center, and retail location.
450 Fort Argyle Road
Savannah, GA 31419
Nine Line does not prominently publish a separate corporate mailing address. The current physical address is used for company contact information.
Nine Line also operates retail locations in multiple tourist and military-oriented markets, but these should not be confused with the corporate headquarters.
No current official source indicates that an older headquarters address should replace the current 450 Fort Argyle Road address.
912-480-4250
This is the current main phone number published by Nine Line Apparel.
912-480-4250
Nine Line’s current FAQ identifies this as the Customer Service phone number.
450 Fort Argyle Road, Savannah, GA 31419
450 Fort Argyle Road, Savannah, GA 31419
Customer Service: cs@ninelineapparel.com
The company’s official contact page also publishes:
customerservice@ninelineapparel.com
Apparel, E-Commerce, Patriotic Merchandise, Retail, Screen Printing, Embroidery and Lifestyle Products
2012
Nine Line states that it employs
200+ American workers
and prints most of its T-shirts at the Savannah headquarters.
Current official location listings include retail locations in Savannah, River Street, Key West, Charleston, Delray Beach, Daytona Beach, Pigeon Forge, Hilton Head, Myrtle Beach, North Myrtle Beach, Branson, and Fort Stewart.
Nine Line does not prominently publish universal corporate-office hours.
Retail hours vary by location.
https://www.ninelineapparel.com/
Investor Relations is not applicable because Nine Line Apparel is privately held.
https://www.ninelineapparel.com/pages/join-the-team
Nine Line sells a large selection of men’s graphic T-shirts featuring patriotic, military, historical, lifestyle, humorous, charitable, and limited-edition designs. Many made-to-order shirts are printed at the company’s Savannah production facility after a customer places an order.
The women’s range includes patriotic shirts, tops, hoodies, casual apparel, and other lifestyle merchandise. Designs often share themes with the men’s product line but are offered in different fits and styles.
Nine Line offers hoodies, sweatshirts, and cold-weather apparel featuring branded and patriotic designs. Some items are produced as ongoing inventory, while others are made to order or sold as limited-time collections.
The company sells hats and headwear featuring Nine Line branding, American themes, military references, and lifestyle designs.
Nine Line sells mugs, tumblers, cups, and other drinkware. Products frequently feature patriotic artwork, company logos, military references, and themed designs.
Nine Line sells tactical-style backpacks, bags, and related gear designed for travel, everyday carry, outdoor use, and lifestyle purposes.
Accessories can include patches, decals, stickers, flags, small gear items, and other branded merchandise.
Limited Time Designs are preorder-style items available only during a defined ordering period. Production typically begins after the preorder window closes, so shipping timelines differ from regular stocked merchandise.
Made-to-order merchandise is produced after an order is placed. Nine Line states that most of these products are produced by employees at the Savannah headquarters, which allows it to offer a broad design assortment while reducing excess inventory.
Ready to Ship, Quick Ship, and 24 Hour Ship items are intended for faster fulfillment. Nine Line states that qualifying orders may ship the next business day outside peak periods when every item in the cart meets the faster-shipping criteria.
Supply Drop products are merchandise fulfilled separately by approved third-party partners. They may arrive in separate shipments and generally have different lead times from Nine Line’s own made-to-order products.
Nine Line regularly offers collections tied to nonprofit or charitable causes. The company’s broader mission includes financial support, donated products, resources, and community assistance for veteran, first-responder, military-family, and other charitable organizations.
Nine Line supports government purchasing and maintains a GSA contract for qualifying federal, military, state, and local purchasers.
Current government-sales email
govsales@ninelineapparel.com
GSA Contract
47QSMS24D00AV
The company offers qualifying military discounts through ID.me during checkout.
Nine Line operates physical retail stores in several states and tourist destinations in addition to its e-commerce business.
Customers can shop directly through NineLineApparel.com for apparel, bags, drinkware, accessories, limited releases, charitable merchandise, and other products.
Nine Line offers a returns process for qualifying merchandise through its website. Product eligibility can differ according to item type, promotional status, and order circumstances.
Nine Line provides accessibility assistance by phone, email, and an online form. The company states that it strives to follow WCAG 2.2 Level AA guidelines for its website.
912-480-4250
912-480-4250
912-480-4250
912-480-4250
912-480-4250
912-480-4250
Nine Line’s Privacy Policy also publishes
888-909-1664
This should be treated as an additional published company contact rather than replacing the primary current Customer Service number.
General consumer sales are handled through the website and retail stores.
Government sales use:
912-480-4250
or
govsales@ninelineapparel.com
No separate verified billing-only number is publicly listed.
Use
912-480-4250
No universal regional-office line is published.
Retail-store numbers vary by location.
No dedicated international Customer Service number is publicly listed.
No corporate emergency or after-hours hotline is publicly listed.
Not applicable.
Nine Line Apparel is privately held.
No separate permanent public media number is prominently listed.
No separate HR phone is prominently published.
HR email
hr@ninelineapparel.com
912-480-4250
Accessibility email
customerservice@ninelineapparel.com
Not applicable.
The fastest current Customer Service route is to call 912-480-4250 or email cs@ninelineapparel.com. Nine Line specifically asks customers to include their order number, the email address used at checkout, and a brief explanation of the issue. If the complaint involves damaged or incorrect merchandise, attaching photographs can help Customer Service review the problem faster.
For order-tracking issues, first check the shipping confirmation and carrier information. Made-to-order and limited-time products can require longer production periods than ready-to-ship items. If the order has not shipped, Customer Service may also be able to help with an address correction or cancellation request, although changes are not guaranteed after production begins.
For a retail-store experience, contact the specific Nine Line store first. Corporate and production-related matters can be escalated through the Savannah headquarters at 450 Fort Argyle Road.
Complaints can involve delayed orders, missing packages, damaged or incorrect merchandise, returns, refunds, cancellations, promotional issues, accessibility, retail-store experiences, or customer service. Before contacting the company, keep the order number, purchase date, product name, tracking information, photographs, receipts, emails, and payment records available.
Call 912-480-4250 or email cs@ninelineapparel.com. Provide the order number, customer email, product details, and a concise explanation of the issue. Nine Line’s own FAQ identifies these as its preferred support channels and advises customers to send photographs for damaged or incorrect products.
If the issue involves a government order, use govsales@ninelineapparel.com. If it concerns website accessibility, use the accessibility contact at 912-480-4250 or customerservice@ninelineapparel.com. Retail-store complaints should initially be raised with the store manager where the incident occurred.
If the initial Customer Service response does not resolve the complaint, request additional review. Provide the history of the issue, previous emails, tracking details, refund requests, photographs, and any promises already made by a representative.
Submit the official Customer Service contact form or email the support team so there is a written record. Save all replies, confirmation messages, and screenshots. This is particularly useful for disputes involving cancellations, return eligibility, damaged goods, and delivery claims.
For a serious unresolved complaint, write to:
Nine Line Apparel Inc.
450 Fort Argyle Road
Savannah, GA 31419
Include the order information, previous Customer Service contacts, dates, supporting documentation, and the resolution requested.
Nine Line does not publicly identify a separate formal dispute department. For specialized issues, use the most relevant internal channel, such as Customer Service, government sales, HR, or accessibility support, and request management review if needed.
If the complaint involves product safety, advertising, accessibility, or another regulated issue, the appropriate regulator depends on the problem. Product-safety concerns may involve the Consumer Product Safety Commission, while accessibility complaints can involve applicable federal or state processes.
Unresolved consumer complaints may be submitted to the Georgia Attorney General or the consumer-protection agency in the customer’s state. A payment dispute may also be raised with the card issuer or payment provider when a legitimate charge dispute exists.
For a significant unresolved dispute, review Nine Line’s current Terms and Conditions for governing-law, dispute, arbitration, or court provisions. Keep complete order records, shipping history, Customer Service correspondence, photographs, and proof of payment before pursuing any formal remedy.
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