Holiday Inn Express Headquarters & Corporate Office

About Holiday Inn Express

Holiday Inn Express is one of the world’s most recognized and widely distributed mid-scale hotel brands, offering smart, modern lodging for business and leisure travelers who want the essentials done exceptionally well — without paying for amenities they don’t need. A brand within the IHG Hotels & Resorts portfolio, Holiday Inn Express was founded in 1991 as a more streamlined, affordable offshoot of the original Holiday Inn brand, emphasizing clean rooms, free hot breakfast, reliable Wi-Fi, and consistent value at every location. As of fiscal year 2025, Holiday Inn Express operates 3,300 hotels worldwide — making it IHG’s largest brand by property count — after opening 95 new hotels in 2025 alone, with the strongest level of signings in six years, approximately 170 hotels, adding 655 properties to its pipeline. The brand is owned and managed as part of IHG Hotels & Resorts — one of the world’s largest hotel companies, traded on the London Stock Exchange (ticker: IHG) and on the New York Stock Exchange as an ADR (ticker: IHG) — and led by Group CEO Elie Maalouf, who reported a 7% revenue growth in H2 2025 and record hotel openings of 443 across the entire IHG group in 2025. Holiday Inn Express’s corporate office is located at 3 Ravinia Drive, Suite 100 in Atlanta, Georgia, which serves as the Americas headquarters for IHG Hotels & Resorts.

Quick Information

Industry

Hospitality — Mid-Scale Hotels & Lodging

Founded

1991, Atlanta, Georgia

Number of Employees

Operated as part of IHG Hotels & Resorts; IHG employs approximately 350,000 people globally across all brands and properties

Corporate Office Hours

Monday to Friday, 9:00 AM – 5:00 PM Eastern Time for corporate operations. IHG Guest Care is available 24 hours a day, 7 days a week for reservations and guest

Email

Online contact form available at ihg.com/holidayinnexpress/customer-care

Website

www.ihg.com/holidayinnexpress

Contact Page

www.ihg.com/content/us/en/customer-care/contact-us

Careers Page

careers.ihg.com

Products & Services

Holiday Inn Express is purpose-built for the modern value-conscious traveler, offering a focused set of amenities and services that prioritize comfort, convenience, and consistency at every property. Their full range of products and services includes:

• Guest Rooms — modern, comfortable rooms with the brand’s signature pillow-top beds, high-quality linens, large showers, blackout curtains, and Smart TVs
• Express Start Breakfast — complimentary hot buffet breakfast included with every stay, featuring scrambled eggs, bacon, sausage, the signature cinnamon rolls, fresh fruit, yogurt, oatmeal, and a full beverage station
• Free High-Speed Wi-Fi — complimentary high-speed Wi-Fi throughout all public areas and guest rooms
• Fitness Center — a modern fitness center with cardio equipment available at most properties
• Indoor/Outdoor Pool — swimming pool available at select properties
• Business Center — 24-hour business center with computers, printing, and meeting space available at most locations
• IHG One Rewards Loyalty Program — Holiday Inn Express participates in IHG’s global loyalty program, earning and redeeming points across all IHG brands including InterContinental, Crowne Plaza, Kimpton, Regent, voco, Hotel Indigo, and 16 other brands
• IHG One Rewards Credit Card — co-branded Mastercard allowing members to earn IHG points on all purchases
• IHG App & Mobile Check-In — contactless mobile check-in, digital room keys, and account management through the IHG Hotels & Resorts app
• Gen 5 Hotels — the brand’s newest generation of properties, first opened in Greater China and Europe in 2025, featuring enhanced design, improved owner returns, and elevated guest satisfaction metrics
• Meeting & Event Space — conference and event rooms available at select Holiday Inn Express properties

Corporate Phone Numbers

Main Guest Reservations & Customer Service

1-800-621-0555 — primary IHG Guest Care line for all Holiday Inn Express reservations, existing booking modifications, cancellations, billing inquiries, and general guest support. Available 24 hours a day, 7 days a week.

Reservations Line

1-888-465-4329 (1-888-HOLIDAY) — dedicated toll-free reservations line for booking Holiday Inn Express and all IHG Hotels & Resorts properties. Available 24 hours a day, 7 days a week.

IHG One Rewards Customer Care

1-888-211-9874 — dedicated IHG One Rewards loyalty program member services line for points inquiries, membership status, reward redemptions, and account management. Available Monday through Friday during regular business hours.

Corporate & Group Sales

1-800-621-0555 — also handles all corporate account and group booking sales inquiries.

Holiday Inn Express Corporate Office Phone

(888) 695-4678 — Holiday Inn Express Americas corporate office direct line in Atlanta, Georgia. Available Monday through Friday during regular business hours.

IHG Americas Headquarters Phone

(770) 604-2000 — main IHG Hotels & Resorts Americas headquarters line at 3 Ravinia Drive, Atlanta. Available Monday through Friday during regular business hours.

IHG UK Headquarters

+44 1753 972 000 — IHG global corporate headquarters line in Windsor, United Kingdom. Available Monday through Friday during regular business hours.

Fax Number

1-801-975-1846 — Holiday Inn Express corporate fax number for formal document submissions.

How to Reach a Real Person at Holiday Inn Express

The fastest way to speak with a live Holiday Inn Express / IHG representative for reservations or guest services is to call 1-800-621-0555. This line is available 24 hours a day, 7 days a week. When the automated system answers, listen to the menu options and press 1 for new reservations, 2 for existing reservations, or 3 for IHG One Rewards loyalty account inquiries. To bypass the menu and reach a live agent directly, press 0 at any point or say “representative” clearly when prompted. For the shortest wait times, calling on weekday mornings before 8:30 AM ET is recommended.

For post-stay complaints and billing disputes, calling 1-800-621-0555 and asking specifically to be connected to the IHG Guest Care resolution team will get the fastest response. You can also log in to your IHG One Rewards account at ihg.com and use the secure online contact form to submit a formal written complaint — this creates a documented record of your concern and typically generates a response within 2 to 3 business days. Holiday Inn Express is also responsive on social media through its @HIExpress account on X (Twitter) and through the @IHGHotels Facebook page.

Holiday Inn Express Headquarters & Corporate Office Address

Holiday Inn Express is administered through IHG Hotels & Resorts’ Americas regional headquarters at 3 Ravinia Drive, Suite 100 in Atlanta, Georgia — a prominent Class A office building in the Perimeter Center business district of Atlanta, just north of I-285 and adjacent to the Perimeter Mall area. The Ravinia Drive address has served as IHG’s U.S. corporate home since the company established its Americas headquarters in Atlanta, housing all IHG Americas brand management, development, marketing, franchise operations, finance, legal, and human resources functions across Holiday Inn Express and the full portfolio of IHG brands in the Western Hemisphere.

Holiday Inn Express / IHG Hotels & Resorts — Americas Corporate Headquarters

3 Ravinia Drive, Suite 100
Atlanta, Georgia 30346-2149
United States

IHG Hotels & Resorts — Global Corporate Headquarters

Windsor Dials, 1 Arthur Road
Windsor, Berkshire SL4 1RS
United Kingdom

IHG Hotels & Resorts — Asia Pacific Headquarters

Level 15, 1 Farrer Place
Sydney, NSW 2000
Australia

For formal written correspondence and all escalated guest complaints, use the Atlanta Americas headquarters address above. Include your full name, IHG One Rewards number (if applicable), reservation confirmation number, hotel name and location, stay dates, a detailed description of your complaint, and the specific resolution you are requesting.

How to File a Complaint Against Holiday Inn Express

Step 1 — Speak With the Front Desk or Hotel Manager On-Site
The most effective first step for any in-stay complaint is to address it directly with the Front Desk or the General Manager at the Holiday Inn Express property where your issue occurred. Hotel General Managers are fully empowered to resolve most issues on the spot — including room changes, bill adjustments, and service recovery gestures — without requiring any corporate involvement. Resolving the issue during your stay is always the fastest and most effective path.

Step 2 — Call IHG Guest Care
If your complaint was not resolved at the property level, call IHG Guest Care at 1-800-621-0555 after your stay. Have your reservation confirmation number, hotel name, check-in and check-out dates, and a detailed description of your complaint ready. Ask the representative to formally log your concern and provide a case reference number. Guest Care representatives have the authority to issue IHG One Rewards points compensation, request billing adjustments, and escalate unresolved complaints to corporate.

Step 3 — Submit an Online Complaint Form
Log in to your IHG One Rewards account at ihg.com and submit a formal complaint through the Guest Care Contact Form, selecting “Hotel complaint” as your inquiry type. Include your reservation details, a full description of the issue, and any supporting photos or documents. Written responses typically arrive within 2 to 3 business days.

Step 4 — Contact the Corporate Office
If your complaint remains unresolved after contacting Guest Care, call the IHG Americas corporate headquarters at (770) 604-2000 or write a formal complaint letter to IHG Hotels & Resorts, 3 Ravinia Drive, Suite 100, Atlanta, Georgia 30346, Attn: Guest Relations. Include all previous resolution attempts, case reference numbers, and supporting documentation.

Step 5 — Escalate to the IHG Global Corporate Headquarters
For serious unresolved complaints, write to IHG’s global corporate office at Windsor Dials, 1 Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom, Attn: Guest Relations. This is particularly effective for complaints involving safety and security failures, legal matters, or significant financial disputes.

Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Holiday Inn Express is registered with the BBB in Atlanta, Georgia and a public complaint filing typically prompts a faster corporate response within 14 days.

Step 7 — Contact Your State Health or Consumer Protection Department
If your complaint involves hygiene standards, pest infestations, or unsafe room conditions at a Holiday Inn Express, contact your state’s Department of Health or local county health department. State and county health inspectors can conduct unannounced inspections of hotel properties and issue mandated remediation orders