Georgia Power
Georgia Power is one of the largest electric utilities in the southeastern United States and the largest electric subsidiary of Southern Company. The company provides regulated electricity service to approximately 2.8 million customers across Georgia, covering most of the state’s counties and serving residential communities, businesses, manufacturers, hospitals, schools, government facilities, and large industrial customers. Georgia Power operates an extensive generation, transmission, and distribution system designed to provide reliable electricity while supporting Georgia’s rapid population and economic growth.
Georgia Power’s generation portfolio includes nuclear power, natural gas, hydroelectric generation, renewable energy, and other resources. One of its most important assets is Plant Vogtle, where Units 3 and 4 significantly expanded Georgia’s carbon-free nuclear-generation capacity. The company also invests heavily in transmission infrastructure, grid modernization, energy-efficiency programs, electric transportation, distributed energy resources, solar development, and services designed to help residential and commercial customers manage energy use more effectively.
Georgia Power operates as a regulated investor-owned utility under the oversight of the Georgia Public Service Commission. The company is a subsidiary of Southern Company, one of the largest energy providers in the United States. Kim Greene currently serves as Georgia Power’s Chairman, President and Chief Executive Officer. Current company statistics report 7,760 employees in 2025, while Georgia Power continues to expand its infrastructure to serve one of the fastest-growing state economies in the country.
404-506-6526
Georgia Power’s Atlanta corporate operations are centered at its Ralph McGill Boulevard complex. For ordinary account and service matters, customers should use the verified residential or business Customer Service lines rather than trying to reach corporate administration directly.
888-660-5890
Georgia Power identifies this as its verified residential Customer Service number. Representatives currently handle account questions, billing, start/stop service, payment concerns, and other residential service matters. Published support for account questions is generally available Monday through Friday.
Georgia Power Company
241 Ralph McGill Boulevard NE
Atlanta, GA 30308
United States
Georgia Power Company
241 Ralph McGill Boulevard NE
Atlanta, GA 30308
United States
Current official Georgia Power materials continue to use 241 Ralph McGill Boulevard NE for important corporate, regulatory, renewable-development, and business correspondence.
Georgia Power does not publish one universal email address for all residential account questions. Customers are generally directed to secure online account tools and telephone support.
A verified specialized business contact is
Qualifying Facilities / Renewable Development: g2qulfac@southernco.com.
Electric Utility, Power Generation, Electricity Transmission, Electricity Distribution, Renewable Energy, Nuclear Energy and Energy Services
Southern Company
Georgia Power is Southern Company’s largest electric operating subsidiary.
Kim Greene
Kimberly S. Greene serves as
Chairman, President and Chief Executive Officer
She was named to the role in 2023.
Approximately
2.8 million customers across Georgia.
7,760 employees in 2025.
Georgia Power reported total sales of approximately
98.8 billion kilowatt-hours
during 2025, including off-system sales.
Georgia Power is a subsidiary of Southern Company rather than an independently traded public company.
Southern Company Investor Relations
https://investor.southerncompany.com/
https://www.georgiapower.com/about/company/careers.html
Georgia Power hires across engineering, power generation, nuclear operations, transmission, distribution, linework, IT, finance, customer service, environmental services, cybersecurity, corporate operations, and skilled trades.
Georgia Power supplies electricity to homes throughout most of Georgia. Residential customers can start, stop, or transfer service, manage accounts digitally, review usage, select eligible billing options, and receive outage notifications.
The company supports both traditional homes and increasingly electrified households using electric vehicles, smart thermostats, efficient appliances, and other energy technologies.
Georgia Power provides electricity to businesses ranging from neighborhood stores and restaurants to hospitals, universities, manufacturers, distribution centers, and data-intensive industrial operations.
Dedicated business rate structures are available according to load, demand, usage patterns, and operating requirements.
Small businesses can choose among rate structures based on total energy usage, time-of-use, or demand characteristics.
Georgia Power’s small-business offerings are designed for operations such as boutiques, restaurants, churches, gas stations, grocery stores, and other smaller commercial users.
Georgia Power provides specialized service for manufacturers, distribution facilities, hospitals, data centers, large retail operations, and industrial campuses with substantial electricity demand.
These customers can access demand-based rates, real-time pricing, time-of-use structures, and other programs designed to help control large energy costs.
Georgia Power operates major nuclear-generation assets, including its ownership interests in Plant Vogtle.
Vogtle Units 3 and 4 represent a major expansion of carbon-free power generation and provide electricity capable of serving more than one million homes and businesses.
Natural gas generation is part of Georgia Power’s broader generation portfolio.
Gas-fired plants help support reliability, changing electricity demand, and integration of variable energy resources.
Georgia Power operates hydroelectric generating facilities throughout the state.
These assets produce renewable electricity while also supporting reservoirs used for recreation, water management, fishing, boating, and other community purposes.
Georgia Power procures and develops solar generation as part of its expanding renewable-energy portfolio.
The company supports utility-scale solar, renewable procurement, and programs that help qualifying customers incorporate renewable energy into their energy strategy.
Residential and commercial customers can participate in selected renewable-energy offerings and programs.
The company also works with qualifying independent generators and renewable-energy developers that sell power to Georgia Power under approved regulatory structures.
Georgia Power supports electric transportation through EV education, rates, infrastructure programs, and commercial charging initiatives.
The company also offers specific electric-transportation rate structures for eligible business and transit applications.
Customers can report electricity outages online, through the mobile app, by text, or by phone.
The verified outage number is
888-891-0938.
Customers can enroll in alerts that provide information about interruptions and restoration activity.
These notifications are particularly useful during hurricanes, thunderstorms, tornadoes, winter weather, and other major events.
Residential customers can request new service, stop existing service, or transfer service to a new Georgia address.
New residential service can be requested online or by calling 888-660-5890.
Georgia Power customers can use online accounts to view bills, make payments, track electricity usage, update contact details, manage service, and access account notifications.
Digital account management reduces the need for routine phone calls and provides access to account information outside normal Customer Service hours.
Customers can pay through bank accounts, approved digital wallets, card-payment systems, phone payment, or authorized payment locations.
Georgia Power also provides specialized billing tools for qualifying businesses with multiple accounts.
Georgia Power provides energy-efficiency information and selected programs to help homes and businesses lower electricity usage.
Offerings can include energy-saving recommendations, equipment incentives, commercial efficiency resources, and tools for monitoring electricity consumption.
Customers can monitor usage trends through Georgia Power’s online account platform.
Understanding daily and monthly consumption can help customers identify high-demand equipment, seasonal changes, and opportunities to reduce bills.
Georgia Power works with businesses considering expansion or relocation in Georgia.
Its economic-development activities support site selection, infrastructure coordination, energy planning, workforce connections, and major investment projects.
Independent power producers meeting qualifying-facility requirements can work with Georgia Power on power purchase and interconnection arrangements.
The process can involve regulatory certification, power purchase contracts, interconnection studies, and commercial-operation requirements.
For general corporate routing, Georgia Power operates through its Atlanta headquarters and Southern Company network.
For ordinary account support, customers should use the verified service numbers below rather than relying on unverified directory listings.
888-660-5890
This is Georgia Power’s primary verified customer number for residential account assistance.
For many standard account inquiries
Monday to Friday: approximately 7:00 AM to 7:00 PM
Hours can vary by service type or holiday.
888-655-5888
Georgia Power publishes this number for business customers seeking rate, billing, account, and energy-service assistance.
Generally
Monday to Friday: 7:00 AM to 6:00 PM
Certain business-rate pages list support beginning at 8:00 AM, so hours may differ by program.
888-891-0938
This line is available for power outages and electric-service emergencies.
888-660-5890
Customers can use the automated system for qualifying payments.
During system-maintenance periods, Georgia Power may also provide special payment routing.
800-672-2402
This third-party payment line has been published by Georgia Power for card or system-specific payment support during certain service periods.
404-506-3681
This line is for qualifying-facility and renewable-development matters, not ordinary residential Customer Service.
g2qulfac@southernco.com
888-660-5890
Georgia Power specifically tells customers who receive suspicious calls to hang up and dial this verified number directly.
Georgia Power does not maintain a standalone public-shareholder line because its parent company is Southern Company.
Investor matters should be handled through Southern Company Investor Relations.
Media inquiries are generally handled through Georgia Power Corporate Communications and the News Center rather than Customer Service.
No single public HR phone line is prominently promoted for applicants.
https://www.georgiapower.com/about/company/careers.html
For immediate danger involving fire, electrocution risk, or life safety
911
Customers should never approach downed power lines.
For ordinary residential account questions, call 888-660-5890. This is the best verified number for billing, account access, start/stop service, payment questions, and residential service concerns. Customers should have their Georgia Power account number, service address, account-holder name, and recent bill available so the representative can locate the account quickly.
Business customers should use 888-655-5888, while outages should be reported to 888-891-0938. Georgia Power warns customers to ignore callers demanding immediate payments, prepaid cards, cryptocurrency, or unusual electronic payments. If a caller threatens immediate disconnection, hang up and independently call the verified Georgia Power number.
Georgia Power Company
241 Ralph McGill Boulevard NE
Atlanta, GA 30308
United States
This Atlanta complex remains a central address for Georgia Power corporate, regulatory, business, and renewable-development functions.
Georgia Power Company
241 Ralph McGill Boulevard NE
Atlanta, GA 30308
Georgia Power Company
Renewable Development, Attn: QF Manager
Internal Bin #10196
241 Ralph McGill Boulevard NE
Atlanta, GA 30308-3374.
Georgia Power is owned by
The Southern Company
Southern Company is headquartered in Atlanta, Georgia.
Kim Greene
Greene leads Georgia Power’s strategy and operations while serving millions of customers throughout Georgia.
Tyler Cook
Current Georgia Power leadership information identifies Tyler Cook as Senior Vice President, Chief Financial Officer and Treasurer.
Approximately
2.8 million customers
across Georgia.
7,760 employees in 2025.
Georgia Power owns and operates extensive power-generation, transmission, and distribution infrastructure throughout the state.
Its system includes nuclear, natural-gas, hydroelectric, renewable, and other energy resources supporting residential, commercial, and industrial electricity demand.
Georgia Power is regulated by the
Georgia Public Service Commission
The PSC oversees major rate cases, resource planning, and other regulated utility matters.
Before escalating a complaint, customers should gather their Georgia Power account number, service address, relevant bills, payment confirmations, outage dates, meter information, screenshots, prior representative names, and any existing case numbers. Because utility complaints can involve billing, service quality, disconnection, outages, property damage, payment arrangements, or regulatory matters, documenting the full timeline makes escalation much easier.
Call 888-660-5890 and explain the problem clearly. Provide the account number, service address, disputed billing period, payment information, or other relevant details. Ask the representative to document the complaint and explain what corrective action is available. If the concern involves an unexpected charge, service termination notice, payment allocation, or meter issue, ask for the exact basis for the charge or action and retain any case number provided.
If the first representative cannot resolve the complaint, ask for a supervisor or higher-level account review. Explain what the first representative told you and identify exactly what remains unresolved. Keep notes of the representative names, dates, call times, and promised follow-up. For billing disputes, retain copies of several previous bills because usage history can help show whether the disputed amount is unusual.
Business customers should contact 888-655-5888, while outage-related issues should use 888-891-0938. Renewable-generator and qualifying-facility matters should be directed to the Renewable Development department rather than residential Customer Service. Using the correct department is especially important when the issue involves commercial rates, interconnection, large loads, or technical service requirements.
If the complaint involves a suspicious payment demand or someone impersonating Georgia Power, do not use the phone number provided by the caller. Hang up and independently dial 888-660-5890. Georgia Power states that it does not threaten immediate disconnection while demanding unusual payment methods, and it does not send employees to customers’ homes to collect account payments.
For a billing complaint, collect the disputed bills, payment receipts, bank confirmations, service dates, and meter or usage information. Ask Georgia Power to explain the applicable rate, billing period, adjustments, deposits, fees, or payment allocation. Customers should preserve screenshots from their online accounts before and after any correction so they have a clear record if the issue requires further review.
For a serious unresolved complaint, write to Georgia Power Company, 241 Ralph McGill Boulevard NE, Atlanta, GA 30308. Include the account-holder’s name, service address, contact information, account number, previous case numbers, representative names, and a chronological explanation of what happened. Send copies rather than original supporting documents and clearly identify the outcome requested.
Georgia Power is regulated by the Georgia Public Service Commission, so certain unresolved utility-service and billing complaints may be taken to the PSC after the customer has attempted to resolve the problem with Georgia Power. Provide the PSC with bills, correspondence, case numbers, payment records, and a clear description of the unresolved issue.
Different issues may require different authorities. Electrical safety hazards should be reported promptly, while fraud can involve law enforcement or consumer-protection agencies. Payment-card disputes may also involve the customer’s financial institution. For life-threatening situations involving power lines, electrical fires, or other immediate danger, call 911 and stay away from energized equipment.
Keep Georgia Power’s final written explanation, corrected bills, account credits, service orders, PSC correspondence, and any other resolution records. If the issue later reappears, these documents provide evidence of the previous investigation and agreed resolution. For ongoing disputes, continue referencing the original case or complaint number rather than creating unrelated complaints whenever possible.
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