-
- Chick-fil-A
About Chick-fil-A
Chick-fil-A, Inc. is a privately held, family-owned American quick-service restaurant company headquartered in Atlanta, Georgia. The company is best known for the Original Chick-fil-A Chicken Sandwich, chicken nuggets, Waffle Potato Fries, breakfast products, salads, beverages, milkshakes, catering, drive-thru service, digital ordering, and its Chick-fil-A One loyalty program. Current official information states that Chick-fil-A serves customers through more than 3,000 restaurants across 48 states, Washington, D.C., Puerto Rico, and Canada.
The company’s history begins in 1946, when S. Truett Cathy and his brother Ben opened the Dwarf Grill in Hapeville, Georgia. Truett later developed the boneless chicken sandwich that became the company’s signature product, and the first restaurant operating under the Chick-fil-A name opened in Atlanta’s Greenbriar Shopping Center in 1967.
Chick-fil-A remains controlled by the Cathy family. Founder Truett Cathy’s grandson Andrew T. Cathy currently serves as Chief Executive Officer. Truett’s children continue to hold leadership and ambassador roles within the family-owned business.
Quick Information
Corporate Phone Number
Chick-fil-A does not prominently publish a separate general-public headquarters switchboard.
The primary verified public corporate and Guest Care contact is:
1-866-232-2040
Current support hours:
Monday to Saturday: 9:00 AM to 10:00 PM ET.
Customer Service Number
1-866-232-2040
This number is used across Chick-fil-A’s official Customer Support pages for restaurant feedback, ordering, payments, delivery, catering, gift cards, Chick-fil-A One, careers questions, and other customer matters.
Corporate Office Address
Chick-fil-A, Inc.
5200 Buffington Road
Atlanta, GA 30349
United States
Headquarters Address
Chick-fil-A, Inc.
5200 Buffington Road
Atlanta, GA 30349
United States
Chick-fil-A’s current Support Center information confirms this Atlanta address.
Chick-fil-A does not prominently publish one universal Customer Care email address.
Customers are directed to the official online feedback and Contact Us process.
A specialized verified email for qualifying gift-card cash-back requests is:
treasurycares@chick-fil-a.com
This email is not a general Customer Service address.
Industry
Quick-Service Restaurants, Foodservice, Franchising, Catering, Delivery and Digital Restaurant Services
Founded
1967
The underlying restaurant business began with the Dwarf Grill in 1946, while the first Chick-fil-A-branded restaurant opened in 1967.
Founder
- Truett Cathy
Current CEO
Andrew T. Cathy
Andrew Cathy is the grandson of founder S. Truett Cathy.
Ownership
Privately held and family owned
Chick-fil-A remains owned by the Cathy family.
Number of Restaurants
3,000+ restaurants
Current official Chick-fil-A information reports more than 3,000 locations in the United States, Washington, D.C., Puerto Rico, and Canada.
Number of Employees
Chick-fil-A does not currently publish one precise, up-to-date company-wide Team Member count covering independently operated restaurants and corporate staff.
Restaurant Team Members typically work for individual franchise Operators rather than directly for Chick-fil-A, Inc.
Corporate Office Hours
Chick-fil-A does not publish standard public walk-in business hours for its Support Center.
Guest Care phone support operates:
Monday to Saturday: 9:00 AM to 10:00 PM ET
Website
Investor Relations
Not applicable.
Chick-fil-A is privately held and does not have public shareholders or a conventional Investor Relations department.
Careers Page
https://careers.chick-fil-a.com/
Corporate Support Center careers are separate from employment at individually operated Chick-fil-A restaurants.
Chick-fil-A Products & Services
Chick-fil-A’s business includes restaurant meals, breakfast, catering, digital ordering, delivery, loyalty rewards, gift cards, drive-thru service, and locally operated franchise restaurants.
Original Chick-fil-A Chicken Sandwich
The Original Chick-fil-A Chicken Sandwich is the company’s signature entrée. It features a seasoned, breaded boneless chicken breast served on a toasted bun with pickles.
The product traces its history to Truett Cathy’s development work at the original Dwarf House and remains the best-known Chick-fil-A menu item.
Spicy Chicken Sandwich
The Spicy Chicken Sandwich offers a seasoned and breaded chicken breast with a hotter flavor profile.
It is available as a regular sandwich and through selected meal or deluxe combinations depending on the restaurant.
Chick-fil-A Nuggets
Chick-fil-A Nuggets consist of bite-sized pieces of seasoned boneless chicken breast that are breaded and cooked for individual meals, kids meals, and catering.
Nuggets are also offered in larger trays for group orders.
Grilled Nuggets
Grilled Nuggets provide a non-breaded chicken option.
They can be ordered as an entrée, meal, kids meal, or selected catering item.
Chick-n-Strips
Chick-n-Strips are breaded strips of chicken breast served with Chick-fil-A dipping sauces.
Tray versions are also available through participating catering programs.
Waffle Potato Fries
Waffle Potato Fries are one of Chick-fil-A’s signature sides.
They can be ordered separately or included with many meal combinations.
Mac & Cheese
Chick-fil-A offers baked Mac & Cheese as a warm side.
It can accompany chicken sandwiches, nuggets, strips, grilled products, and catering orders.
Salads
Chick-fil-A offers fresh salads such as Cobb Salad, Market Salad, and Spicy Southwest Salad.
Salads are prepared with combinations of greens, vegetables, chicken, cheese, fruit, toppings, and dressings.
Breakfast
Breakfast includes chicken biscuits, breakfast sandwiches, Chick-n-Minis, hash browns, egg-based products, coffee, and rotating seasonal options.
Breakfast availability and ending times vary by restaurant.
Chick-n-Minis
Chick-n-Minis feature bite-sized chicken nuggets served inside small yeast rolls.
They are a popular breakfast product at participating locations.
Chicken Biscuit
The Chick-fil-A Chicken Biscuit combines a breaded chicken breast with a warm buttermilk-style biscuit.
It is primarily offered during breakfast hours.
Beverages
Chick-fil-A sells soft drinks, iced tea, coffee, bottled beverages, milk, juice, and other drinks.
Beverage selection varies somewhat by restaurant.
Chick-fil-A Lemonade
Chick-fil-A Lemonade is a signature beverage offered in regular and diet versions.
It is available by cup and in larger gallon containers for catering at participating restaurants.
Sunjoy
Sunjoy combines Chick-fil-A lemonade and freshly brewed iced tea.
Different sweetened, unsweetened, regular-lemonade, and diet-lemonade combinations are available.
Milkshakes
Chick-fil-A offers hand-spun milkshakes in regular and seasonal flavors.
Limited-time varieties are periodically introduced throughout the year.
Icedream
Icedream is Chick-fil-A’s soft frozen dairy dessert.
It can be purchased in cups or cones and is incorporated into selected treats and beverages.
Catering
Chick-fil-A Catering supports business meetings, parties, sporting events, family gatherings, schools, and larger events.
Customers can order nugget trays, Chick-n-Strips, sandwiches, salads, wraps, sides, desserts, beverages, and packaged meals.
Chilled Trays
Selected catering products are available chilled for later reheating.
These can be useful for events where customers want to pick up food in advance and serve it later.
Chick-fil-A Delivery
Participating restaurants offer direct Chick-fil-A Delivery.
Delivery availability, fees, minimum order amounts, and service areas vary by location.
Third-Party Delivery
Many restaurants also participate in third-party delivery platforms such as DoorDash.
Third-party orders can have different pricing, rewards, payment, refund, and support rules.
Mobile Ordering
Customers can place restaurant orders through the Chick-fil-A App.
The app allows customers to choose available pickup methods, save favorite products, pay digitally, and access loyalty benefits.
Mobile Thru
Participating restaurants offer Mobile Thru lanes or dedicated mobile-order pickup arrangements.
These services are designed to reduce ordering time for guests who have already submitted their orders digitally.
Drive-Thru
Drive-thru service remains one of Chick-fil-A’s largest restaurant channels.
Operating hours and drive-thru design differ by restaurant.
Dine-In
Most traditional Chick-fil-A restaurants provide indoor dining.
Licensed locations at airports, hospitals, universities, and entertainment venues may operate under different service formats.
Chick-fil-A One
Chick-fil-A One is the company’s loyalty and digital-account program.
Members can earn points on qualifying purchases and redeem them for eligible food rewards.
Chick-fil-A One Rewards
Qualifying Chick-fil-A One members earn points based on eligible purchases.
For qualifying catering orders, the base earning level is currently 10 points per dollar, with higher-status tiers capable of earning at enhanced rates.
Chick-fil-A Gift Cards
Physical gift cards and eGift Cards can be used for eligible purchases at participating restaurants and supported ordering channels.
Acceptance can vary at certain licensed locations such as airports, campuses, hospitals, and entertainment venues.
Restaurant Franchise Opportunities
Chick-fil-A uses a distinctive Operator model.
Selected franchise Operators lead individual restaurants day to day while Chick-fil-A, Inc. retains significant involvement in restaurant development and brand operations.
Remarkable Futures Scholarships
Chick-fil-A provides education scholarships to eligible restaurant Team Members.
In 2026, the company reported awarding $29 million in scholarships to more than 16,000 recipients, with individual awards available at $1,500 and $25,000 levels.
True Inspiration Awards
The True Inspiration Awards program provides grants to nonprofit organizations serving communities.
Chick-fil-A announced $6 million in grants through the 2026 program.
Chick-fil-A Corporate Phone Numbers
Corporate Phone Number
Public corporate and Guest Care routing:
1-866-232-2040
Corporate Headquarters Number
Chick-fil-A does not prominently publish a separate headquarters switchboard.
Use:
1-866-232-2040
Headquarters Number
1-866-232-2040
Corporate Office Number
1-866-232-2040
Customer Service Number
1-866-232-2040
Guest Care Number
1-866-232-2040
Hours:
Monday to Saturday: 9:00 AM to 10:00 PM ET.
Catering Support Number
1-866-232-2040
Customers can also contact the local restaurant preparing the catering order.
Delivery Support Number
1-866-232-2040
For third-party delivery complaints, the delivery platform may also need to be contacted depending on who processed the transaction.
Chick-fil-A One Support Number
1-866-232-2040
Gift Card Support Number
1-866-232-2040
Gift Card Cash-Back Email
treasurycares@chick-fil-a.com
This email should only be used for qualifying gift-card cash-back requests.
Billing Number
Chick-fil-A does not publish a separate nationwide billing department number.
For customer payment issues:
1-866-232-2040
Refund Support Number
Refunds involving restaurant purchases generally begin with the restaurant involved.
Corporate Guest Care:
1-866-232-2040
Local Restaurant Number
Each restaurant has a separate local phone number.
Store Locator:
https://www.chick-fil-a.com/locations
Franchise Opportunities Number
1-866-232-2040
Official franchise support information uses the main Chick-fil-A Guest Care line.
Investor Relations Number
Not applicable.
Chick-fil-A is privately held.
Media / Press Number
Chick-fil-A does not prominently use its Guest Care line as a permanent media hotline.
Journalists should use the company’s official Press Room and media inquiry channels.
Human Resources Number
There is no universal HR number covering all restaurant Team Members.
Individual restaurant Team Members generally work for independent Chick-fil-A Operators, while corporate employment is managed through Chick-fil-A, Inc.
Reservations / Booking Number
Not applicable for normal restaurant service.
Catering and group orders should be coordinated through the local restaurant or Chick-fil-A digital ordering system.
How to Reach a Real Person at Chick-fil-A
For restaurant feedback, Chick-fil-A One, app problems, gift cards, delivery, payment, or other general issues, call 1-866-232-2040 Monday through Saturday from 9:00 AM to 10:00 PM Eastern Time. Customers can also submit feedback through Chick-fil-A’s official Contact Us process. Have the restaurant location, order number, purchase date, payment details, and Chick-fil-A One account information available where relevant.
For problems involving food quality, missing products, employee interactions, or an individual restaurant experience, contacting the restaurant directly is often the fastest first step because most Chick-fil-A restaurants are locally operated by franchise Operators. If the local restaurant does not resolve the issue, Guest Care can review the matter at the corporate level.
Chick-fil-A Headquarters & Corporate Office Address
Chick-fil-A’s current Support Center and corporate headquarters is:
Chick-fil-A, Inc.
5200 Buffington Road
Atlanta, GA 30349
United States
Official Chick-fil-A Support Center and Backstage Tour materials confirm this address.
Atlanta Support Center
5200 Buffington Road
Atlanta, GA 30349
The Support Center houses corporate teams involved in restaurant development, operations, menu development, technology, marketing, supply chain, finance, people, franchising, and other company functions.
Current CEO
Andrew T. Cathy
Andrew Cathy represents the third generation of Cathy family leadership.
Current Family Leadership
Founder S. Truett Cathy’s children continue to serve in prominent roles, including:
Dan T. Cathy, Chairman
Donald “Bubba” Cathy, Executive Vice President and President, Dwarf House
Trudy Cathy White, Ambassador.
Family Ownership
Chick-fil-A is:
Privately held
and:
Family owned
The company has not been publicly listed on the NYSE or Nasdaq.
Current Restaurant Scale
Chick-fil-A currently reports:
3,000+ restaurants
across:
48 states
Washington, D.C.
Puerto Rico
and:
Canada.
International Expansion
Chick-fil-A’s restaurant operations have expanded beyond the continental United States, including Canada and Puerto Rico, while the company continues to pursue additional international growth.
Current company expansion initiatives have also included plans beyond its existing North American footprint.
Founder’s Original Restaurant
The original restaurant business began at:
The Dwarf House
461 N Central Avenue
Hapeville, GA 30354
The Dwarf Grill opened in 1946 and later became known as The Dwarf House.
First Chick-fil-A-Branded Restaurant
The first Chick-fil-A-branded restaurant opened in:
Greenbriar Shopping Center, Atlanta
in:
1967
That location remained in operation for more than 56 years before closing in 2023.
Sunday Closure
Traditional Chick-fil-A restaurants are generally closed on Sundays.
This longstanding practice dates back to founder Truett Cathy’s operating philosophy and remains part of Chick-fil-A’s restaurant model.
How to File a Complaint Against Chick-fil-A
Customers complaining about food, service, delivery, refunds, app problems, rewards, gift cards, restaurant cleanliness, employee interactions, or catering should keep the receipt, restaurant location, order number, transaction date, photographs where relevant, and prior communication before escalating.
Step 1: Contact the Chick-fil-A Restaurant
Begin with the Chick-fil-A restaurant where the order or incident occurred. Ask to speak with the manager or local Operator and provide the order number, receipt, date, products involved, and a clear explanation of the problem. Restaurant leadership can typically review incorrect orders, missing products, product-quality concerns, restaurant-service problems, and many refund requests. Keep the name of the person who assisted you and any resolution offered.
Step 2: Contact Chick-fil-A Guest Care
If the local restaurant does not resolve the complaint, call 1-866-232-2040 or submit feedback through Chick-fil-A’s online Contact Us system. Explain what happened, identify the restaurant, provide the order details, and mention any previous conversation with local management. Customer Support is available Monday through Saturday from 9:00 AM to 10:00 PM Eastern Time.
Step 3: Use the Correct Specialized Support Category
For delivery, catering, gift cards, Chick-fil-A One, payment, or digital-order problems, use the relevant support category on the Chick-fil-A Customer Support site. If the transaction involved a third-party delivery provider, that provider may also need to investigate its portion of the order. Keep app screenshots, gift-card numbers, delivery records, or other documentation connected with the complaint.
Step 4: Send Formal Written Correspondence to Chick-fil-A
For a serious unresolved corporate matter, correspondence can be sent to Chick-fil-A, Inc., 5200 Buffington Road, Atlanta, GA 30349. Include your full contact information, restaurant location, transaction details, case history, dates, supporting documents, and the resolution you are requesting. Send copies rather than original receipts or records and keep proof of delivery. Chick-fil-A’s official materials confirm this address as its Atlanta Support Center.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, external escalation should match the issue. Food-safety complaints may be directed to the local or state health department, payment disputes can involve the card issuer or payment provider, and consumer-protection complaints may be submitted to the appropriate state Attorney General or consumer agency. Employment complaints are generally handled through the employer of record, which can be the local franchise Operator rather than Chick-fil-A, Inc.
