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- Carter’s
About Carter’s
Carter’s, Inc. is one of North America’s largest and longest-established children’s apparel companies, specializing in clothing and accessories for babies and young children. Its core brands include Carter’s and OshKosh B’gosh, along with Skip Hop, Little Planet, Otter Avenue, Child of Mine, Just One You and Simple Joys.
The Carter’s brand dates to 1865 and today sells children’s apparel in sizes from newborn through age 14. The company operates its own retail stores and e-commerce platforms while also supplying major retailers including Walmart, Target and Amazon through exclusive brand arrangements.
Carter’s is headquartered in Atlanta, Georgia. Current SEC filings identify Phipps Tower, 3438 Peachtree Road NE, Suite 1800, Atlanta, GA 30326 as the principal executive office. Sharon Price John became Chief Executive Officer and President effective June 15, 2026.
Quick Information
Corporate Phone Number
678-791-1000
This is Carter’s current corporate headquarters number listed in SEC filings.
Customer Service Number
For Carter’s online shopping and orders:
877-333-0117
For Consumer Affairs, product defects and store concerns:
888-782-9548.
Corporate Office Address
Carter’s, Inc.
Phipps Tower
3438 Peachtree Road NE, Suite 1800
Atlanta, GA 30326
United States
Headquarters Address
Carter’s, Inc.
3438 Peachtree Road NE, Suite 1800
Atlanta, GA 30326
United States.
Investor Relations: Investor@carters.com
Skip Hop Customer Service: customerservice@skiphop.com
Careers Accessibility: careers@carters.com.
Industry
Children’s Apparel, Baby Products, Retail, E-Commerce, Wholesale and Accessories
Founded
1865
The Carter’s brand has served families for more than 160 years.
Current CEO and President
Sharon Price John
Effective:
June 15, 2026.
Number of Employees
Approximately:
15,400 employees globally
as of the end of fiscal 2025.
Employee Breakdown
12,180 retail-store employees
1,650 corporate-office employees
1,570 distribution-center employees.
Number of Stores
More than 1,000 company-operated stores
across the United States, Canada and Mexico.
Stock Listing
New York Stock Exchange
Ticker:
CRI.
Website
Investor Relations
Careers Page
Carter’s Products & Services
Carter’s serves families through children’s apparel, baby essentials, accessories, toys, gear, retail stores, online shopping, wholesale distribution and specialized sub-brands.
Carter’s Baby Clothing
Carter’s sells bodysuits, sleepers, rompers, pajamas, tops, pants, outfits, jackets, swimwear, and other clothing for infants.
The brand is especially well known for practical everyday baby apparel and multi-piece sets.
Toddler Clothing
Carter’s offers clothing for toddlers including jeans, leggings, joggers, shirts, dresses, outerwear, pajamas and active styles.
Products emphasize comfort, durability, and easy dressing.
Kids Clothing
The Carter’s brand extends through children’s sizes up to approximately age 14.
Products include school clothing, casual wear, activewear, pajamas, dresses, shorts and seasonal apparel.
Sleepwear
Carter’s sells pajamas, one-piece sleepers, sleep-and-play products, pajama sets and seasonal sleepwear.
Sleepwear is a major recurring category in both baby and children’s assortments.
Baby Essentials
The company offers socks, bibs, hats, blankets, accessories and other essentials designed for newborn and infant care.
OshKosh B’gosh
OshKosh B’gosh is a heritage children’s apparel brand owned by Carter’s.
It is especially associated with denim, overalls, playwear and durable casual clothing for babies and children.
Skip Hop
Skip Hop provides baby and toddler lifestyle products.
Its assortment includes toys, bath products, mealtime items, bags, stroller accessories and other parenting essentials.
Little Planet
Little Planet by Carter’s focuses on responsibly sourced and sustainably positioned children’s apparel.
Current product positioning emphasizes organically grown cotton and heirloom-inspired designs.
Otter Avenue
Otter Avenue is a toddler-focused apparel brand in Carter’s emerging-brand portfolio.
It expands the company’s assortment with casual products designed specifically for active young children.
Child of Mine
Child of Mine is a Carter’s exclusive brand sold through:
Walmart
The line includes infant and toddler apparel, sleepwear and accessories.
Just One You
Just One You is a Carter’s exclusive collection sold through:
Target
It offers baby and toddler clothing and accessories designed around value and convenience.
Simple Joys by Carter’s
Simple Joys is Carter’s exclusive Amazon-focused brand.
It provides baby and toddler clothing in convenient multipacks and value-oriented formats.
Carter’s Retail Stores
Carter’s operates company-owned retail stores throughout the United States, Canada and Mexico.
The retail network includes Carter’s stores, OshKosh B’gosh stores and outlet formats.
Online Shopping
Customers can shop directly through:
The website supports clothing, footwear, accessories, gifts, store pickup, promotions and account features.
Store Pickup
Participating Carter’s stores allow customers to place eligible orders online and collect them locally.
Availability depends on product inventory and store participation.
Shipping
Carter’s ships eligible online purchases directly to customers.
Shipping methods, costs and delivery estimates vary by order value, destination and promotion.
Returns
Most qualifying items purchased online or in stores can be returned within:
90 days
with receipt for a refund to the original form of payment.
Defective Product Support
For defective Carter’s or OshKosh B’gosh products, customers can contact Consumer Affairs at:
888-782-9548
Published hours:
Monday to Friday: 8:00 AM to 9:00 PM ET.
Wholesale Distribution
Carter’s sells children’s apparel through major third-party retail partners in addition to its own stores.
The company describes itself as the largest supplier of baby and young children’s apparel to major North American retailers.
International Business
Carter’s operates retail and commercial activities in Canada and Mexico and distributes products internationally through wholesale and licensing relationships.
Gift Purchases
Carter’s supports gift purchasing and gift returns.
Eligible gift returns can be refunded to merchandise credit under current return procedures.
Carter’s Corporate Phone Numbers
Corporate Phone Number
678-791-1000.
Corporate Headquarters Number
678-791-1000
Headquarters Number
678-791-1000
Corporate Office Number
678-791-1000
Customer Service Number
For online ordering and shopping assistance:
877-333-0117.
Consumer Affairs Number
888-782-9548
Used for product defects, recalls, replacement concerns, store issues and corporate consumer inquiries.
Return Support Number
877-333-0117
Customers can use this number when reordering during an exchange process.
Defective Product Number
888-782-9548
Published hours:
Monday to Friday: 8:00 AM to 9:00 PM ET.
International Return Number
706-487-8712
Published hours
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday and Sunday: 9:00 AM to 5:30 PM ET.
Investor Relations Email
Investor@carters.com.
Investor Relations Phone
Carter’s does not prominently publish one dedicated permanent Investor Relations phone number on its main IR page.
Corporate routing:
678-791-1000
Billing Number
Carter’s does not publish one universal billing-only number.
Online payment and order concerns can use:
877-333-0117
Media / Press Contact
Carter’s provides media support through its corporate communications channels and Consumer Affairs portal.
Careers Accessibility Email
careers@carters.com
This email is specifically for applicants needing accommodation during the online application process.
Local Store Number
Each Carter’s and OshKosh location maintains its own local telephone number.
Use the official store locator on Carter’s website.
Emergency / After-Hours Number
Carter’s does not publish a universal corporate emergency hotline.
Immediate emergencies at a store should be reported to local emergency services and store management.
How to Reach a Real Person at Carter’s
For order, shipping, return or exchange concerns, call 877-333-0117. For product quality issues, defects, recalls or serious store concerns, contact Consumer Affairs at 888-782-9548. Have your order number, receipt, item details, store location and purchase date ready so the representative can identify the transaction quickly.
For a problem involving a specific retail store, begin with that location’s manager. If the matter remains unresolved, escalate it to Consumer Affairs and include the store address, receipt, employee names where known and a clear explanation of the outcome requested.
Carter’s Headquarters & Corporate Office Address
Carter’s current headquarters is
Carter’s, Inc.
Phipps Tower
3438 Peachtree Road NE, Suite 1800
Atlanta, GA 30326
United States
Corporate Phone: 678-791-1000.
Atlanta Corporate Headquarters
3438 Peachtree Road NE, Suite 1800
Atlanta, GA 30326
Carter’s leases approximately 0.2 million square feet of headquarters space at this location, with the lease extending through July 2035.
Current CEO and President
Sharon Price John
She joined Carter’s as CEO and President effective:
June 15, 2026.
Current Employee Scale
Approximately:
15,400 employees globally
at the end of fiscal 2025.
U.S. Employees
Approximately:
12,230 employees.
Canada Employees
Approximately:
2,200 employees.
Mexico Employees
Approximately:
700 employees.
Store Network
Carter’s currently reports:
More than 1,000 company-operated stores
across the United States, Canada and Mexico.
Distribution Centers
Major distribution facilities include:
Braselton, Georgia
and:
Stockbridge, Georgia
with additional distribution-related capacity in Griffin, Georgia.
Current Core Brands
Carter’s
OshKosh B’gosh
Additional Brands
Skip Hop
Little Planet
Otter Avenue
Child of Mine
Just One You
Simple Joys.
Q2 2026 Net Sales
Carter’s reported:
$615.5 million
in net sales for the second quarter of fiscal 2026, up approximately 5.2% from the prior-year quarter.
First-Half 2026 Net Sales
Carter’s reported:
Approximately $1.297 billion
for the first half of fiscal 2026.
Stock Listing
NYSE: CRI
How to File a Complaint Against Carter’s
Customers may need to complain about a defective product, online order, missing shipment, return, refund, store employee, pricing, gift issue or another Carter’s service. Keep the order number, receipt, store location, item details, photographs and previous correspondence before escalating.
Step 1: Contact Carter’s Customer Service
For online-order issues, call 877-333-0117. Provide your order number, purchase date, item information and a clear explanation of the problem. If the complaint involves a return or exchange, review the current 90-day return policy before calling. Keep the representative’s name and any case reference provided.
Step 2: Contact Consumer Affairs for Product or Store Problems
For defective merchandise, quality concerns, recalls, replacement issues or serious store complaints, call 888-782-9548. Consumer Affairs is currently available Monday through Friday from 8:00 AM to 9:00 PM ET. Have photographs and proof of purchase available if the issue involves a defect.
Step 3: Request Additional Review
If the first support contact does not resolve the complaint, request supervisor or Consumer Affairs review. Provide the previous case information, store number, order number, dates and the specific resolution you are requesting. Keep all email and call records together so the company can review the full history.
Step 4: Send Formal Written Correspondence to Carter’s Headquarters
Serious unresolved corporate complaints can be sent to Carter’s, Inc., Phipps Tower, 3438 Peachtree Road NE, Suite 1800, Atlanta, GA 30326. Include your name, contact information, order or store details, previous complaint history and copies of supporting documentation. Clearly state the outcome you are requesting.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the outside process depends on the complaint. Product-safety concerns can be reported to the U.S. Consumer Product Safety Commission, payment disputes can involve the card issuer, and general consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection agency. Keep receipts, photographs, case numbers and Carter’s responses before escalating.
