American Cancer Society
The American Cancer Society, commonly known as ACS, is one of the largest nonprofit cancer-fighting organizations in the United States. It was founded in 1913 in New York City by 10 physicians and five laypeople under the original name American Society for the Control of Cancer. Its early mission was to increase public awareness about cancer at a time when the disease was rarely discussed openly. The organization adopted the American Cancer Society name in 1945 and expanded into research funding, patient assistance, cancer education, prevention, early detection, advocacy, and community support.
Today, ACS works across three major mission areas: cancer research, patient support, and advocacy. Its services include a 24/7 cancer helpline, Hope Lodge lodging programs, transportation assistance, cancer information, online support resources, prevention and screening education, research grants, fundraising programs, and support for patients, caregivers, and families. ACS also publishes major scientific resources, including its annual Cancer Facts & Figures report.
The organization remains a tax-exempt nonprofit rather than a publicly traded corporation, so it has no conventional corporate owner or shareholders. Current executive leadership is headed by Shane Jacobson, Chief Executive Officer, while the volunteer Board of Directors provides governance. ACS has also changed its fiscal-year structure: beginning in 2025, the organization shifted from a calendar-year reporting period to a fiscal year running from April 1 through March 31.
American Cancer Society, Inc.
250 Williams Street NW
Atlanta, GA 30303
United States
Current ACS state fundraising notices explicitly identify 250 Williams Street NW, Atlanta, GA 30303 as the organization’s Global Headquarters. This is the best current address to use when identifying the organization’s headquarters rather than older addresses found on legacy directories.
ACS currently also publishes the following business address for tax and administrative purposes:
270 Peachtree Street NW, Suite 1300
Atlanta, GA 30303
United States
The official Contact Us page specifically labels this the Business Address, while distinguishing it from the separate donation-mailing address.
For donations by mail:
American Cancer Society
P.O. Box 6704
Hagerstown, MD 21741
United States.
Privacy-related correspondence may currently be sent to:
American Cancer Society, Inc.
Attn: Security and Privacy Requests
270 Peachtree Street, Suite 1300
Atlanta, GA 30303.
Older American Cancer Society materials and third-party directories may show earlier Atlanta office addresses. For current headquarters purposes, 250 Williams Street NW should be treated as the verified Global Headquarters, while 270 Peachtree Street NW, Suite 1300 is the current business/tax address.
404-320-3333
ACS publishes this number with its General Counsel and Atlanta headquarters information.
1-800-227-2345
This is the primary American Cancer Society helpline and public support number, available 24 hours a day, 7 days a week.
270 Peachtree Street NW, Suite 1300, Atlanta, GA 30303
250 Williams Street NW, Atlanta, GA 30303
ACS does not publish one universal ordinary customer-service email.
Current verified specialized emails include:
Privacy: acs.dpo@cancer.org
Privacy Requests: privacyrequest@cancer.org
Legal: LegalDepartment@cancer.org.
Nonprofit Healthcare, Cancer Research, Patient Support, Health Education, Advocacy and Charitable Services
1913
ACS does not currently publish one simple up-to-date companywide employee headcount on its main public corporate pages. Its employment platform confirms an active nationwide professional workforce, but an exact current total should not be inferred from job postings.
ACS operates nationally through employees, volunteers, donors, researchers, healthcare partners, events, and community-based programs. Current public materials continue to describe ACS as one of the world’s largest voluntary health organizations.
The Global Headquarters does not publish standard public walk-in office hours.
The Cancer Helpline is available 24/7, while live online chat is available on weekdays.
ACS operates a nationwide cancer helpline at 1-800-227-2345. Trained cancer information specialists provide general cancer information, help locate resources, explain available patient programs, and support patients, caregivers, and family members throughout the cancer journey.
ACS provides detailed educational information covering cancer types, symptoms, risk factors, diagnosis, treatment options, side effects, prevention, screening, survivorship, and caregiving. Its information is intended to help patients understand their options and prepare for discussions with healthcare professionals.
The American Cancer Society funds and conducts cancer research covering prevention, detection, treatment, survivorship, epidemiology, health equity, and other scientific areas. Research funding has been part of the organization’s core mission since the mid-20th century.
ACS publishes Cancer Facts & Figures annually, providing national and state estimates of cancer cases and deaths along with current information on incidence, mortality, survival, prevention, and screening. The publication has been issued annually since 1951.
Hope Lodge provides qualifying cancer patients and caregivers with a place to stay when treatment requires traveling away from home. The program is designed to reduce lodging costs and make extended treatment more accessible.
ACS helps eligible patients identify transportation resources for cancer treatment. Availability differs by community, but ACS can connect callers with rides, transportation programs, and other local resources through its helpline.
Cancer information specialists help patients and caregivers identify relevant programs and resources based on their location and needs. This can include transportation, lodging, emotional support, financial-resource referrals, and community services.
ACS provides digital support resources for cancer patients, survivors, and caregivers. These tools help users connect with others facing similar experiences and locate trusted educational information.
ACS provides guidance about reducing cancer risk through tobacco avoidance, healthy lifestyle choices, screening, vaccinations where applicable, and awareness of known cancer risks.
ACS publishes screening recommendations and educational materials for cancers such as breast, colorectal, cervical, lung, and prostate cancer. These resources are designed to help individuals discuss appropriate screening with healthcare providers.
Relay For Life is one of ACS’s best-known fundraising and community-engagement programs. Local events bring survivors, caregivers, families, volunteers, and supporters together to raise funds and recognize people affected by cancer.
Making Strides Against Breast Cancer events raise funds and awareness supporting ACS breast-cancer research, education, and patient services.
ACS accepts one-time donations, monthly giving, memorial gifts, tribute gifts, planned gifts, and other charitable contributions. Donations can be made online, by phone, or by mail.
ACS offers volunteer opportunities connected with fundraising, patient programs, events, advocacy, Hope Lodge, and community outreach.
Through the related American Cancer Society Cancer Action Network, the broader ACS organization advocates for public policies addressing cancer prevention, screening, research funding, access to care, affordability, and health equity.
404-320-3333
404-320-3333
For public assistance, ACS generally directs callers to:
1-800-227-2345
404-320-3333
1-800-227-2345
1-800-227-2345
1-800-227-2345
1-800-227-2345
Available 24/7.
1-800-227-2345
Donation specialists are available through this line, with dedicated donation-assistance hours also published by ACS.
Not applicable.
ACS is a nonprofit charitable organization rather than a commercial retail company.
No universal public billing number is separately published.Donation or transaction questions can begin through 1-800-227-2345.
ACS maintains community and regional operations, but no single nationwide regional-office phone applies to every location.
Local office contacts vary by community.
ACS does not publish one universal international customer-service number.
The Cancer Helpline remains available 24/7 at:
1-800-227-2345
It is not an emergency medical service.
Not applicable.
ACS has no public shareholders.
ACS media contacts vary by topic and region. Media inquiries are handled through its pressroom and communications staff.
No universal public HR number is prominently published.
1-800-539-7202
This independently managed hotline is available 24/7 for suspected privacy/security breaches or potentially fraudulent activity involving ACS constituent information.
The best general number for reaching a real American Cancer Society representative is 1-800-227-2345. The line is staffed around the clock by trained cancer information specialists who can assist with cancer information, resource referrals, volunteer questions, donation questions, event information, and many other public inquiries. Before calling, have the patient’s ZIP code, cancer type if relevant, treatment location, specific resource need, or donation information available so the representative can route the inquiry efficiently.
For legal or corporate matters, use the Atlanta corporate offices rather than the Cancer Helpline. Privacy inquiries should use acs.dpo@cancer.org, while formal legal notices can use the General Counsel contact at 250 Williams Street NW, Atlanta, GA 30303. For local programs such as Hope Lodge, transportation assistance, events, or community services, the helpline can identify the appropriate local resource.
Complaints against ACS can involve donations, fundraising communications, volunteer experiences, privacy, events, local programs, website issues, charitable solicitations, or interactions with employees or representatives. Before escalating, collect donation receipts, transaction records, emails, dates, names of representatives, event information, and copies of any previous correspondence.
Call 1-800-227-2345 and explain the concern clearly. Provide the relevant donation, event, program, volunteer, or contact information and ask the representative to document the issue. For donation problems, have the payment date, amount, payment method, and donor name available. Request clarification about what action will be taken and retain any reference information.
If the complaint relates to a specific function, use the department responsible for it. Privacy matters should be directed to acs.dpo@cancer.org or privacyrequest@cancer.org, while legal concerns can be directed to the ACS Legal Department. Local program complaints should be routed to the office or program responsible for the activity.
If the first response is insufficient, request review by a supervisor or program manager. Give the reviewer a concise timeline, identify the representatives already contacted, and explain what remains unresolved. Clearly state the resolution you are seeking, such as correcting a donation record, stopping communications, reviewing program conduct, or addressing a privacy concern.
Submit the complaint in writing so there is a clear record. Privacy complaints may be emailed to the Privacy Officer, while other matters can be sent through ACS contact channels or mailed to the relevant business address. Include supporting documents and copies rather than original receipts.
For a serious unresolved organization-level matter, write to American Cancer Society, Inc., 250 Williams Street NW, Atlanta, GA 30303. Provide your full contact information, prior case history, dates, supporting documents, and a concise description of the resolution requested.
Suspected privacy/security breaches or potentially fraudulent activity can be reported to the independent hotline at 1-800-539-7202. Legal matters may be addressed to the General Counsel, while data-privacy appeals can be directed to the ACS Privacy Officer.
If the complaint concerns charitable solicitation or nonprofit governance, the relevant state Attorney General, Secretary of State, charity regulator, or other state agency may have jurisdiction. The appropriate regulator depends on the state where the donor resides and the nature of the complaint.
For a disputed credit-card donation or unauthorized transaction, contact the card issuer or payment provider after first attempting resolution with ACS. Consumer-protection authorities may also be appropriate if the complaint involves misleading solicitation, unauthorized charges, or another consumer issue.
For serious unresolved legal disputes, obtain independent legal advice before taking formal action. Review any applicable donation, website, privacy, event, or service terms to determine what dispute process applies. Preserve all records, receipts, correspondence, screenshots, and written responses before pursuing formal remedies.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.