EarthLink
EarthLink
EarthLink is an American internet service provider founded in 1994 by Sky Dayton. The company became one of the best-known internet brands of the dial-up era and later expanded into broadband, fiber internet, wireless home internet, email, web hosting, online security, and small-business connectivity. EarthLink is headquartered in Atlanta, Georgia and currently combines its own fiber and fixed-wireless infrastructure in selected markets with partnerships that extend service availability across much of the United States.
EarthLink has undergone several significant ownership changes. It was once publicly traded, later became part of Windstream, and was carved out into a privately held company backed by Trive Capital beginning in 2018 and 2019. Under that ownership, EarthLink repositioned itself from a legacy DSL and email provider into a broader consumer and small-business connectivity platform. Current company materials report coverage of 98% of U.S. ZIP codes in the contiguous United States with an EarthLink high-speed internet offering.
A major current change occurred on October 20, 2026, when Trive Capital announced the completed sale of EarthLink to a family-office consortium consisting of WaveDivision Capital, The Pritzker Organization, and Stephens Capital Partners, working in partnership with EarthLink’s management team. Trive retained a significant minority investment. EarthLink remains privately held, CEO Glenn Goad continues to lead the company, and its headquarters remains in Atlanta. Current transaction materials describe EarthLink as serving more than 500,000 internet and managed-services customers nationwide.
EarthLink, LLC
980 Hammond Drive NE
Suite 400
Atlanta, GA 30328
United States
EarthLink’s current official About page identifies this location as its corporate headquarters.
EarthLink, LLC
980 Hammond Drive NE, Suite 400
Atlanta, GA 30328
United States
This remains the primary verified corporate and business address following the October 2026 ownership transaction.
EarthLink Business also uses
980 Hammond Drive, Suite 400
Atlanta, GA 30328
The business-support site confirms that the commercial-service organization operates from the same Atlanta address.
866-383-3080
EarthLink publishes this number together with its Atlanta headquarters information.
888-327-8454
EarthLink’s support materials publish this number for account assistance, password support, moving service, and automated customer functions.
980 Hammond Drive NE, Suite 400, Atlanta, GA 30328
980 Hammond Drive NE, Suite 400, Atlanta, GA 30328
EarthLink does not prominently publish one universal general Customer Service email. Current customer assistance is primarily handled through telephone, live chat, SMS, and the online support portal.
Internet Service, Fiber Broadband, Fixed Wireless, Business Internet, Email, Web Hosting and Digital Services
1994
Sky Dayton.
EarthLink does not currently publish a precise company-wide employee count in its main public fact sheet.
500,000+ internet and managed-services customers nationwide according to the October 2026 ownership transaction announcement. EarthLink also states that its high-speed internet products cover approximately 98% of ZIP codes across the 48 contiguous states.
EarthLink’s consumer support hours are currently
Support: 9:00 AM to 9:00 PM ET daily
Sales: 8:00 AM to 11:00 PM ET weekdays and 9:00 AM to 10:00 PM ET weekends.
https://www.earthlink.net/about-us/careers/
EarthLink Fiber provides high-speed residential broadband using fiber-optic infrastructure. Current company materials advertise plans with speeds reaching up to 5 Gbps in qualifying service areas, with availability dependent on address and local network infrastructure.
EarthLink offers broadband internet through a combination of owned and partner networks. The exact technology, speed, equipment, installation method, and contract terms vary according to location.
EarthLink offers fixed wireless 5G home internet for qualifying addresses. The service uses compatible wireless equipment and can be self-installed in eligible locations. Account activation and billing are managed through EarthLink’s customer platforms.
EarthLink operates fixed-wireless infrastructure in selected markets as part of its hybrid network strategy. This allows the company to serve customers in areas where fiber or partner wired connections may not be the preferred solution.
Outside its owned-network areas, EarthLink works with national telecommunications partners to provide service. This asset-light model allows the company to offer connectivity across a broad nationwide footprint without owning every local access line.
EarthLink provides connectivity for small and medium-sized businesses. Commercial customers can obtain business internet, support, web services, and related digital products through EarthLink Business.
EarthLink Business offers web-hosting support for business websites, storage, inboxes, and related online functions. Dedicated web-hosting assistance is currently available Monday through Friday.
EarthLink Business offers digital-marketing and web-listing services intended to help small businesses improve their online presence. The company combines these services with commercial connectivity and website-related products.
EarthLink continues to provide email services, maintaining one of the product categories associated with the brand since its early internet-provider years. Existing customers can retain qualifying EarthLink email services when relocating their internet account.
EarthLink Protect provides cybersecurity features for compatible devices. Product materials have included malware protection, VPN functionality, dark-web monitoring, password-management tools, parental controls, and other security features depending on the selected package.
Protect+ expands on EarthLink’s security products with additional identity-related features. Published product materials have included identity alerts, credit monitoring, and qualifying reimbursement protections, subject to the terms of the specific service.
EarthLink customers can manage billing, payments, account information, AutoPay, and other services through the My Account portal. The portal also supports updating stored payment methods.
The EarthLink My Account mobile application provides access to account management from a phone or mobile device. Customers can manage payments, AutoPay, and other account functions without using a desktop browser.
EarthLink provides a Guest Pay option that allows qualifying customers to make one-time payments without signing into the full account portal.
Fiber internet is generally professionally installed. EarthLink states that installation can include line testing, modem/router configuration, equipment setup, and verification that a connected device can reach the internet.
Existing customers can request to move EarthLink service to another address. If the new location is serviceable, EarthLink can arrange relocation and, in many cases, waive an old-address early termination fee after the new service is established.
Customers can use EarthLink’s order-status tools to review installation orders and qualifying appointment information. This helps customers monitor activation before the service goes live.
EarthLink supports customers through live chat and text messaging in addition to telephone service. Current billing and support materials direct customers to text 888-441-9144 for assistance.
866-383-3080
866-383-3080
866-383-3080
866-383-3080
888-327-8454
888-327-8454
EarthLink publishes this number for password resets, relocation assistance, and other support functions.
888-441-9144
Customers can text this number for billing, moving, service, and other support needs.
888-327-8454
866-383-3080
EarthLink’s current main website promotes this number for new fiber and internet sales.
844-356-5249
EarthLink Business uses this number for business internet, new commercial customers, and web-hosting support.
EarthLink does not publish a separate billing-only phone number on its current Billing FAQ. Billing assistance is routed through Customer Support, live chat, or text at 888-441-9144.
888-327-8454
The automated system can send qualifying password-reset assistance to the email address on file.
888-327-8454
Customers should select the relocation option where prompted.
EarthLink operates offices and market teams in multiple states, but no universal regional-office number is publicly listed.
No universal branch-office number is published.
EarthLink primarily serves the U.S. market and does not publish a universal international Customer Service line.
No separate corporate emergency number is published.
Not applicable. EarthLink is privately held.
A permanent EarthLink consumer-facing press phone number is not prominently published. Corporate transaction media contacts are generally provided in individual press releases.
No universal public HR phone number is prominently published.
Not applicable.
For an existing customer, call 888-327-8454 and follow the prompts for the type of service you need. EarthLink’s IVR identifies existing customers and routes calls based on account status and the reason for contact. Current support hours are generally 9:00 AM to 9:00 PM Eastern Time every day. Before calling, have the account holder’s name, service address, account email, EarthLink account information, and details of the affected connection or bill ready.
Customers who prefer written or digital support can use live chat or text 888-441-9144. This channel is currently referenced by EarthLink for billing questions, service concerns, moving requests, and account assistance. The My Account portal can also handle payments, AutoPay, payment-method updates, and other routine tasks without speaking to an agent.
For new-service sales, call 866-383-3080. Business customers should instead use 844-356-5249, which is currently published for EarthLink Business internet and web-hosting support. Keeping residential and commercial requests in the correct support channel makes it easier to reach an employee who has access to the relevant product and account systems.
EarthLink complaints may involve outages, installation delays, billing, unexpected charges, service speed, cancellation, equipment, contract terms, moving service, email access, or business connectivity. Before escalating, gather the account number, service address, invoices, installation dates, speed-test results where relevant, equipment details, and records of previous support conversations.
Call 888-327-8454, start a live chat, or text 888-441-9144. Explain the complaint clearly and provide the account and service details needed to locate the problem. Ask the representative to document the issue and provide any available case or ticket number. If the concern involves an outage or installation, record the dates and promised restoration or appointment times.
Use the specialized route that matches the complaint. New sales can use 866-383-3080, business customers can use 844-356-5249, and relocation requests can be directed through 888-327-8454 with the relocation option. Billing questions can be handled through the support portal, live chat, or SMS support.
If the first representative cannot resolve the problem, ask for a supervisor or higher-level service review. EarthLink’s careers materials specifically identify Executive Relations Specialists as employees who handle the company’s highest-level service inquiries, which indicates a formal escalation function exists for serious unresolved concerns. Provide the previous ticket information, dates, billing records, and a concise summary of what remains unresolved.
Use EarthLink’s Contact Us portal, live-chat transcript, SMS channel, or other written customer-support route to create a documented record. Billing disputes are particularly time-sensitive because EarthLink states that customers should raise disputed charges within 30 days of the billing date. Retain screenshots, invoices, messages, speed tests, and installation records.
For an unresolved serious matter, send written correspondence to EarthLink, LLC, 980 Hammond Drive NE, Suite 400, Atlanta, GA 30328. Include the account holder’s information, service address, case numbers, invoice dates, description of the dispute, previous attempts at resolution, and the specific remedy requested. EarthLink’s current corporate materials continue to confirm this Atlanta headquarters.
Ask Customer Support to escalate the complaint to Executive Relations or another specialized escalation team when ordinary support has failed. If the issue involves an installation partner, equipment supplier, identity-protection product, or business-service component, request review by the department responsible for that service rather than repeatedly reopening the same general Customer Service ticket.
Internet-service complaints may be eligible for filing with the Federal Communications Commission, depending on the issue. State public-service or utility regulators can also have jurisdiction over certain telecommunications matters, although authority varies by technology and state. Customers should provide copies of bills, service agreements, complaint numbers, and EarthLink’s response when filing with an external regulator.
Unresolved billing or advertising complaints can also be directed to the applicable state Attorney General or consumer-protection office. If a disputed charge was placed on a credit card, customers may use the card issuer’s formal billing-dispute process when legally appropriate. Because EarthLink asks customers to report billing errors promptly, it is important to raise the issue internally and with any financial institution within applicable deadlines.
If a substantial dispute remains unresolved, review the service agreement and current EarthLink terms to determine whether arbitration, small-claims court, or another legal process applies. Before taking formal action, preserve contracts, bills, chat transcripts, SMS messages, speed-test evidence, installation records, cancellation requests, and written corporate correspondence. These records can help establish the exact service terms and the efforts already made to resolve the complaint.
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