TracFone Wireless
TracFone Wireless is an American prepaid wireless service provider known for no-contract mobile phone plans, prepaid smartphones, refill plans, international calling options, Bring Your Own Phone service, and value-focused wireless products. Tracfone launched in 1996 and has grown from a prepaid mobile phone provider into a broader wireless brand offering both traditional prepaid service and newer unlimited plans. In 2026, the brand marked its 30th anniversary.
Tracfone operates primarily as a value wireless brand for consumers who want mobile service without a traditional long-term wireless contract. Its current products include 4G LTE and 5G-compatible service plans, unlimited talk and text options, carryover data on qualifying plans, smartphones, SIM cards, account-management tools, international calling features, and device activation services. The brand is available online and through more than 90,000 retail locations nationwide.
TracFone Wireless became part of Verizon after Verizon completed its acquisition of the company on November 23, 2021. Today, Tracfone is part of the Verizon Value portfolio, alongside brands including Straight Talk, Total Wireless, Visible, Simple Mobile, SafeLink Wireless, Walmart Family Mobile, and Verizon Prepaid. TracFone Wireless, Inc. continues to maintain its principal place of business in Miami, Florida.
1-800-867-7183
TracFone does not currently publish a separate general headquarters switchboard that is more appropriate than its primary Customer Care contact.
1-800-867-7183
This is Tracfone’s officially published Customer Care number.
TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, FL 33178
United States
TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, FL 33178
United States
Current Tracfone Terms and Conditions identify the company as a Delaware corporation maintaining its principal place of business in Miami, Florida, and use 9700 NW 112th Avenue for formal consumer claims correspondence.
Privacy: privacy@tracfone.com
Tracfone does not prominently publish one general Customer Service email address for all account and service questions.
Prepaid Wireless, Telecommunications, Mobile Phone Service, Consumer Electronics and Value Wireless Services
1996
Tracfone officially marked its 30th anniversary in 2026 and states that the brand launched in 1996 as an early no-contract wireless option.
TracFone Wireless does not currently publish a standalone verified employee count for the Tracfone brand.
Because Tracfone now operates within Verizon Value, Verizon’s total workforce should not be presented as Tracfone’s independent employee count.
Tracfone does not publish standard public walk-in visitor hours for its Miami corporate office.
Current Customer Care hours are:
Monday to Sunday: 8:00 AM to 11:45 PM Eastern Time
Online Chat is available:
Monday to Sunday: 8:00 AM to 2:45 AM Eastern Time
Self-service tools are available 24/7.
Tracfone is not separately publicly traded.
Its parent company, Verizon Communications Inc., trades on the NYSE and Nasdaq under ticker symbol VZ.
Investor Relations:
https://www.verizon.com/about/investors
Tracfone-related employment opportunities are now generally managed through Verizon’s broader careers organization.
Tracfone provides prepaid wireless service, smartphones, SIM cards, mobile data, international calling, wireless account management, and related telecommunications products. The brand focuses heavily on customers who want flexible wireless service without a traditional long-term contract.
Tracfone offers prepaid mobile phone plans that allow customers to purchase service without signing a long-term wireless contract.
Plans vary by talk, text, data, service period, and other included features.
Customers can choose qualifying plans that provide unlimited domestic talk and text.
Data allowances and pricing vary depending on the plan selected.
Tracfone Freedom is the brand’s unlimited wireless plan offering introduced as part of Tracfone’s evolution under Verizon.
The plan includes unlimited talk, text, and qualifying data benefits, with current terms depending on the selected offer.
Qualifying Tracfone plans support carryover of unused data when customers maintain eligible active service.
Carryover rules depend on the type of plan used.
Tracfone provides access to nationwide 5G service for customers using compatible devices in supported coverage areas.
A 5G-capable device and eligible service are required.
Customers with compatible devices can continue using supported 4G LTE service where available.
Actual speeds and coverage depend on network conditions, location, device capability, and plan.
Tracfone sells smartphones from multiple manufacturers.
Current product selections can include Apple iPhone, Samsung Galaxy, Motorola, BLU, Nokia, TCL, and other supported devices depending on available inventory.
Tracfone also serves customers who prefer simpler mobile devices.
Available models can include flip phones and basic feature phones designed primarily for calling and texting.
Customers can bring a compatible unlocked phone to Tracfone through the Bring Your Own Phone program.
Compatibility should be checked before purchasing or activating service.
Tracfone provides SIM cards and activation options for qualifying compatible devices.
Customers can use these to activate a new line or transfer qualifying service.
Customers can activate Tracfone devices online.
Activation typically requires information such as the phone’s IMEI or serial number, SIM information, and service plan details.
Customers can purchase additional service when needed.
Refills may include talk, text, data, or combined service plans depending on the customer’s current account.
Eligible customers can enroll in Auto-Refill to have service automatically renewed.
This can help prevent service interruption when the current plan expires.
Tracfone Rewards allows eligible customers to earn points through qualifying activity.
Points can be redeemed for qualifying service, discounts, and other benefits under the current program terms.
Tracfone provides international calling features on qualifying plans.
Availability, destinations, rates, and included benefits depend on the customer’s specific plan.
Selected current Tracfone plans include qualifying talk, text, or roaming features involving Canada and Mexico.
Customers should verify current plan details before traveling.
Some Tracfone plans and compatible smartphones allow customers to use mobile hotspot functionality.
Data used through the hotspot is subject to applicable plan limits.
Compatible Tracfone phones may support Wi-Fi calling.
This allows qualifying calls and texts to be carried over a Wi-Fi connection where supported.
Customers can manage their Tracfone service online.
Account tools can be used to review service, refill plans, check balances, manage devices, and access other account information.
Tracfone provides text-based self-service through 611611.
Customers can use supported commands to check balances, manage service, access information, and complete selected account tasks.
Tracfone has expanded beyond traditional mobile service and now also offers qualifying home internet solutions as part of its broader Verizon Value evolution.
Tracfone’s broader corporate family includes SafeLink Wireless, which provides Lifeline-supported wireless service to qualifying low-income households.
SafeLink is now part of the Verizon Value portfolio alongside Tracfone.
Tracfone publishes different numbers for Customer Care, purchases, related Verizon Value brands, and specific regulatory or dispute matters. Customers should use the number that matches the exact brand or issue involved.
1-800-867-7183
Tracfone’s official Terms and Conditions and current Contact Us page both direct customers to this number for assistance.
Tracfone does not currently publish a separate general headquarters switchboard distinct from Customer Care.
Use:
1-800-867-7183
1-800-867-7183
This is the strongest publicly verified general contact associated with TracFone Wireless.
1-800-867-7183
Customers with formal legal disputes should follow Tracfone’s written notice procedures rather than relying only on a telephone call.
1-800-867-7183
This is Tracfone’s main Customer Care number.
1-800-867-7183
Current Call Center hours:
8:00 AM to 11:45 PM ET, seven days a week
1-800-867-7183
This is Tracfone’s primary toll-free support number.
1-866-643-8839
Tracfone’s official Contact Us page specifically directs customers needing assistance with a purchase to this number.
Tracfone provides online chat from:
8:00 AM to 2:45 AM ET, seven days a week
Customers can access chat through the official Tracfone support site.
Formal consumer disputes should be mailed to:
TracFone Wireless, Inc.
Attn: Legal Department-Consumer Claims
9700 NW 112 Avenue
Miami, FL 33178
Tracfone’s current Terms and Conditions instruct customers to contact Customer Care first and provide written notice before pursuing formal dispute procedures.
Tracfone does not publish a separate nationwide number specifically labeled as Sales.
Customers who need help purchasing service or a device can call:
1-866-643-8839
1-800-867-7183
This is the principal support number for Tracfone service and account assistance.
Tracfone does not publish one standalone nationwide Billing Department telephone number.
Customers with billing, refill, payment, or service-plan concerns should use Customer Care:
1-800-867-7183
Tracfone does not publish one universal Regional Office number.
The brand operates primarily through centralized digital, telephone, and retail support.
Tracfone does not operate conventional consumer branch offices.
Its products are available online and through more than 90,000 participating retail locations nationwide.
Not generally applicable.
Customers should contact Customer Care or the retailer where a device or service product was purchased when appropriate.
Tracfone does not prominently publish one universal international Customer Service number on its primary U.S. Contact Us page.
International calling features are handled through customers’ qualifying Tracfone plans.
Tracfone does not publish a separate emergency telephone number.
Customer Care operates until 11:45 PM Eastern Time seven days a week, and self-service tools are available 24/7.
For police, fire, medical, or other immediate emergencies, customers should call 911 where service is available.
Tracfone does not maintain an independent Investor Relations department because it is owned by Verizon.
Investor inquiries should be directed to Verizon Communications.
Current Verizon Value announcements use the Verizon Value Media Relations team for Tracfone-related press inquiries.
Valuemediarelations@verizon.com
Current Tracfone announcements published by Verizon identify this email for media contact.
Tracfone does not publish one universal public HR number for applicants.
Employment opportunities should be accessed through Verizon Careers.
Not applicable.
Tracfone is a telecommunications company and does not operate a conventional reservation or booking service.
TracFone Wireless historically operated and supported multiple prepaid wireless brands. Today, these brands are part of Verizon Value and maintain separate support numbers.
1-877-430-2355
Straight Talk is a Verizon Value prepaid wireless brand available primarily through Walmart and StraightTalk.com.
1-866-663-3633
Total Wireless is part of Verizon Value and provides no-contract wireless service using Verizon’s network.
1-877-878-7908
Simple Mobile provides prepaid wireless service and is part of the Verizon Value portfolio.
1-855-638-1010
Walmart Family Mobile remains another Verizon Value prepaid brand.
1-800-723-3546
SafeLink provides Lifeline-supported service for qualifying households.
1-800-550-2436
Page Plus provides prepaid wireless service and remains associated with the broader Tracfone/Verizon Value organization.
1-877-582-7788
GoSmart operates as a no-contract wireless brand.
1-844-442-5327
Clearway provides wireless service aimed at business users.
These numbers are published in Verizon’s current TracFone Open Internet support information.
Customers who need live assistance can call Tracfone Customer Care at 1-800-867-7183. Current telephone support operates seven days a week from 8:00 AM to 11:45 PM Eastern Time. Before calling, existing customers should have their Tracfone phone number, device serial number, MEID, IMEI, or other account-identification information available when appropriate. Tracfone specifically recommends providing the device serial number or mobile number so the support team can locate the account more efficiently.
Customers can also use Tracfone’s online chat, which is currently available from 8:00 AM to 2:45 AM Eastern Time, seven days a week. If the issue involves purchasing a device or plan, Tracfone publishes 1-866-643-8839 for purchase assistance. For technical problems, activation, service interruptions, plan questions, refills, account access, or billing issues, the main 1-800-867-7183 line is the appropriate starting point.
TracFone Wireless, Inc. continues to maintain its principal place of business in Miami, Florida.
TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, FL 33178
United States
Current Tracfone Terms and Conditions explicitly identify the company as a Delaware corporation that maintains its principal place of business in Miami, Florida.
TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, FL 33178
United States
The Miami address remains in current 2026 Tracfone legal and promotional materials.
TracFone Wireless, Inc.
Attn: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178
United States
Tracfone’s official Contact Us page provides this address for escalated customer correspondence.
TracFone Wireless, Inc.
Attn: Legal Department-Consumer Claims
9700 NW 112 Avenue
Miami, FL 33178
United States
Customers considering a formal dispute should review the latest Terms and Conditions carefully because Tracfone’s current agreement contains specific notice and dispute-resolution requirements.
TracFone Wireless, Inc.
Attn: Privacy Policy Compliance
9700 NW 112th Avenue
Miami, FL 33178
United States
Email: privacy@tracfone.com
This address is specifically published for qualifying privacy questions and concerns.
Tracfone is owned by:
Verizon Communications Inc.
Verizon completed its acquisition of TracFone Wireless on November 23, 2021.
Verizon Communications Inc.
1095 Avenue of the Americas
New York, NY 10036
United States
Verizon also maintains its operational headquarters at:
One Verizon Way
Basking Ridge, NJ 07920
United States
Tracfone today operates as part of Verizon Value.
The Verizon Value prepaid portfolio includes brands such as:
Tracfone, Straight Talk, Total Wireless, Visible, Simple Mobile, SafeLink Wireless, Walmart Family Mobile, and Verizon Prepaid.
Customers who have a complaint involving mobile service, activation, billing, a refill, data usage, phone unlocking, a device purchase, account access, number transfer, international calling, warranty service, or another Tracfone issue should collect all relevant information before contacting the company. Keep your Tracfone phone number, device IMEI or serial number, purchase receipt, payment records, plan information, screenshots, and previous support case details. Having complete information can make it easier for Customer Care to identify the account and determine what troubleshooting or corrective action has already been attempted.
Begin by calling Tracfone Customer Care at 1-800-867-7183. Explain the issue clearly and provide your Tracfone mobile number, device serial or IMEI information, plan details, transaction date, and any other information relevant to the complaint. Tracfone’s current Terms and Conditions specifically state that many customer concerns can be resolved by first contacting Customer Care. Ask the representative to document the problem and provide a case or reference number if one is available. Keep the representative’s name, date of the call, and details of any solution or troubleshooting steps offered.
If the first telephone contact does not resolve the problem, use Tracfone’s online chat or ask the Customer Care representative whether the issue can be escalated to a supervisor or specialized support team. Online chat is currently available from 8:00 AM to 2:45 AM Eastern Time seven days a week. Explain what steps have already been taken and provide any previous support case number so the next representative can review the history. If the complaint involves activation, billing, device functionality, a refill, or a number transfer, clearly identify exactly what remains unresolved. Keep screenshots or transcripts of chat conversations when possible.
For a serious complaint that cannot be resolved through ordinary Customer Care, customers can send written correspondence to TracFone Wireless, Inc., Attn: Executive Resolution Department, 9700 NW 112th Avenue, Miami, FL 33178. Include your full name, Tracfone mobile number, account or device information, relevant dates, previous case numbers, and a chronological explanation of the complaint. Clearly state what action or resolution you are requesting and include copies rather than original receipts, payment confirmations, screenshots, or other supporting records. Keep a complete copy of your correspondence and proof of delivery for your own records.
If the dispute remains unresolved and you are considering formal action, review Tracfone’s current Terms and Conditions before proceeding. Current terms instruct customers to send qualifying dispute notices to TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, FL 33178 and include a description of the dispute, relevant documents, and the proposed resolution. The agreement also contains arbitration and small-claims provisions that may affect the available process. Because contractual requirements can change, use the current version of Tracfone’s Terms rather than relying on older third-party instructions.
If a serious telecommunications complaint remains unresolved after Tracfone’s internal support and formal escalation processes, the appropriate external option depends on the issue and jurisdiction. Wireless billing, service, number-porting, accessibility, or communications concerns may fall under federal or state telecommunications regulators, while privacy disputes may involve a relevant privacy or consumer-protection authority. Customers should keep all support case numbers, bills, receipts, screenshots, device information, written correspondence, and notes from conversations before filing an external complaint. These records can help demonstrate both the original issue and the steps already taken to resolve it directly with Tracfone.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.