Spirit Airlines Headquarters & Corporate Office

One Response

1. 

   Ketsia Harrigan

   I would like to file a complaint. 
   In regards to Confirmation Code: ZKZDFG
   On several occasions, I was given false information from Spirit Airlines Representatives and Supervisors. Calls are recorded, please refer to all 8 (eight) of my calls. I was told the incorrect amount of my credit 3 weeks ago and was also told that my credit would be extended. I called back today, my credit was never extended and the amount that was told to me was incorrect. I requested to speak to a supervisor, the supervisor then told me the correct amount and I would receive 2 (two) emails. one with the cancellation information and one with the balance of my credit amount, along with the extension. The email below is the only email I received, with no balance and no extension. I proceeded to call Spirit Airlines again for the 4th time again today, and transferred me to Spanish, not a supervisor. then got cut off, Called back again, supervisor came on the phone telling me about 48 hrs for a refund. I told him the price of my ticket will go up 48 hrs. I requested an extension three (3) weeks ago and this airline waits until I call back again, after 3 weeks, ready to purchase, to tell me I have to wait an additional 48hrs. I call back again, speak to another supervisor, no one above those supervisors, was told they are the last point of contact. This supervisor told me that it wasn’t even queued to the refund department, so the previous supervisor that I spoke to right before never queued my extension, then he proceeded to do so. I have to call 8 times, since 3 weeks ago for Spirit Airlines employees to do their jobs. 

   This credit extension should have been taken care of 3 weeks ago and now I have to suffer and pay extra money for a ticket price that will go up in 48 hrs , waiting on the refund department to approve my extension. Why wasn’t this handled 3 weeks ago? Why wasn’t it taken care of this morning when I called again? Why wasn’t it queued after just hanging up with another supervisor, for the next supervisor to tell me that it wasn’t even queued to begin with?
   It shouldn’t take 8 phone calls to que a credit to the refund department. So, because Spirit Airline employees failed to do their jobs correctly, now I will lose a sale price on my ticket. Why am I being robbed of my money? 
   I am requesting compensation, for my time, the inconvenience, the turmoil this whole experience is taking on my health, and I want credit for whatever prices this ticket goes up to in 48 hrs. Calls are recorded, please take the time to listen to all calls and investigate this horror. This is the purpose of recordings correct? When it has escalated to this and you have a dissatisfied, irritated, customer that needs some answers and compensation for all this trauma. 
   I await a favorable response. What can the Corporate Office do for me to make up for this horrible experience? I have never been through a situation like this with an airline, and this is despicable customer service, from the representatives with false information and not taking action, all the way to the supervisors, still giving me false information and not taking any action to resolve this matter. I do not want to take this complaint higher or report this airline to the Better Business Bureau (BBB). If you need more information to perform your investigation, please let me know. Spirit Airlines can do much better. This is unacceptable. I pray and hope that you can assist in resolving this matter or point me to the persons who can. Thank you. 

   August 24, 2023