About SouthState Bank
SouthState Bank, N.A. is a major regional financial institution providing personal banking, commercial banking, mortgage lending, treasury management, correspondent banking, wealth management and capital-markets services. The bank serves individual consumers, small businesses, middle-market companies, institutional customers and other financial institutions through a growing branch and digital-banking network.
SouthState’s current organization was built through multiple bank combinations and acquisitions. Its expansion has created a significant banking franchise across the Southeast, Texas and Colorado. During 2025, the corporate parent was redomiciled from South Carolina to Florida and adopted the name SouthState Bank Corporation, while its principal banking subsidiary continued operating as SouthState Bank, National Association.
SouthState Bank Corporation is headquartered at 1101 First Street South, Suite 202, Winter Haven, Florida 33880. At December 31, 2025, the company operated 342 branches across eight states and employed 6,190 full-time and 203 part-time employees, representing 6,393 employees in total. SouthState common stock trades on the New York Stock Exchange under ticker symbol SSB.
Quick Information
Corporate Phone Number
+1 (863) 293-4710
This is SouthState Bank Corporation’s principal corporate telephone number and is associated with its Winter Haven headquarters.
Customer Service Number
1-800-277-2175
This is SouthState’s principal Customer Care number.
Current representative hours are:
Monday through Friday: 7:00 AM to 8:00 PM ET
Saturday: 8:00 AM to 5:00 PM ET
Corporate Office Address
SouthState Bank Corporation
1101 First Street South, Suite 202
Winter Haven, FL 33880
United States
This is the company’s principal corporate-office address.
Headquarters Address
SouthState Bank Corporation
1101 First Street South
Suite 202
Winter Haven, Florida 33880
United States
This location serves as SouthState’s current principal executive headquarters.
SouthState does not recommend sending account numbers, Social Security numbers or confidential banking information through ordinary email.
Customers with account-specific issues should use Secure Messaging through Online Banking or call Customer Care at 1-800-277-2175.
Industry
Banking, Financial Services, Consumer Banking, Commercial Banking, Mortgage Lending, Treasury Management, Wealth Management and Capital Markets
Founded
SouthState’s current organization reflects the consolidation of several long-established banking institutions. Its predecessor banks have histories extending back more than a century.
Number of Employees
6,393 employees
At December 31, 2025, SouthState reported:
6,190 full-time employees
and:
203 part-time employees
Corporate Office Hours
SouthState does not publish general public walk-in hours for its Winter Haven corporate headquarters.
Customer Care is available Monday through Friday from 7:00 AM to 8:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET.
Website
https://www.southstatebank.com/
The website provides personal banking, business banking, mortgage, wealth-management, treasury and support services.
Investor Relations
https://investors.southstatebank.com/
SouthState Bank Corporation trades on the New York Stock Exchange under ticker symbol SSB.
Careers Page
https://careers.southstatebank.com/
SouthState recruits for branch banking, commercial lending, technology, mortgage, treasury, finance, operations, risk and other corporate positions.
SouthState Bank Products & Services
Personal Checking Accounts
SouthState provides checking accounts designed for everyday consumer banking. Available account features can include debit-card access, direct deposit, online banking and mobile banking.
Savings Accounts
Customers can use SouthState savings accounts for emergency funds, short-term savings and other financial goals.
Money Market Accounts
SouthState offers money-market accounts that combine interest-earning potential with account access subject to applicable terms.
Certificates of Deposit
Certificates of deposit are available with a range of maturities. Rates and minimum opening requirements vary according to current bank offerings.
Debit Cards
Eligible checking-account customers receive debit cards for purchases and ATM transactions. Card controls and account-management features are available through supported digital-banking tools.
Online Banking
SouthState Online Banking allows customers to review account balances, transactions, statements and other eligible account information.
Mobile Banking
The SouthState mobile app provides mobile access to banking functions such as account monitoring, transfers, mobile deposit and alerts.
BillPay
SouthState provides BillPay for eligible digital-banking customers.
BillPay Support: 1-855-744-4739
Support is available 24 hours a day.
Phone Banking
SouthState automated Phone Banking is available at:
1-800-763-0555
The service is available 24/7.
Mortgage Loans
SouthState provides mortgage financing for qualifying homebuyers and homeowners seeking refinancing.
Available products and underwriting requirements depend on the customer’s financial profile and property.
Home Equity Lending
Eligible homeowners can apply for home-equity products that allow them to borrow against qualifying equity in their property.
Consumer Loans
SouthState offers selected consumer lending products for customers who qualify under the bank’s underwriting standards.
Small Business Banking
Small businesses can access deposit accounts, digital banking, credit products and other services designed for business operations.
Commercial Banking
SouthState provides commercial banking services for middle-market and other business customers, including lending, deposit and treasury solutions.
SBA Lending
SouthState participates in selected U.S. Small Business Administration lending programs for qualifying businesses.
Treasury Management
Treasury-management solutions help business customers manage payments, receivables, liquidity and financial risk.
Treasury Navigator
Treasury Navigator is SouthState’s digital treasury platform for eligible commercial customers. The system provides multi-user controls and other business cash-management capabilities.
Wealth Management
SouthState provides wealth-management and trust services for qualifying clients.
Correspondent Banking
SouthState offers correspondent banking services to financial institutions, including specialized banking, payments and capital-markets services.
Capital Markets
The company provides capital-markets services designed for commercial, institutional and financial-institution clients.
SouthState Bank Corporate Phone Numbers
Corporate Phone Number
+1 (863) 293-4710
This is SouthState’s primary corporate headquarters number.
Corporate Headquarters Number
+1 (863) 293-4710
Current headquarters:
1101 First Street South, Suite 202
Winter Haven, FL 33880
Headquarters Number
+1 (863) 293-4710
This number is associated with SouthState’s principal executive offices.
Corporate Office Number
+1 (863) 293-4710
Routine consumer banking issues should generally go through Customer Care rather than the corporate switchboard.
Customer Support Number
1-800-277-2175
This is SouthState’s principal Customer Care number.
Customer Service Number
1-800-277-2175
Current representative hours are Monday through Friday from 7:00 AM to 8:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET.
Toll-Free Number
1-800-277-2175
This is the main verified toll-free Customer Care contact.
Sales Number
SouthState does not publish one universal sales telephone number. Customers interested in banking products can contact Customer Care or speak with a banker at a local branch.
Support Number
Customer Care: 1-800-277-2175
BillPay Support: 1-855-744-4739
Phone Banking: 1-800-763-0555
Billing Number
Billing and payment contacts depend on the banking product involved. Customers should call Customer Care or use Secure Messaging for account-specific issues.
Regional Office Number
SouthState does not publish one universal regional-office contact number.
Branch Office Number
Each SouthState branch has a local phone number that can be found through the official branch locator.
Local Office Number
Corporate headquarters:
863-293-4710
Local banking-office numbers vary by market.
International Number
For certain debit-card services from outside the United States:
+1 (614) 564-3074
Other international banking questions should be directed to Customer Care.
Emergency / After-Hours Number
For after-hours lost or stolen debit cards:
1-855-908-4495
For personal credit-card assistance:
1-800-558-3424
For business credit-card assistance:
1-866-552-8855
Investor Relations Number
SouthState maintains Investor Relations through its corporate investor website. Shareholders should use the current Investor Relations contact information available there because named contacts can change.
Media / Press Number
SouthState handles media inquiries through its corporate communications and Newsroom contacts. Those channels should not be used for routine banking complaints.
Human Resources (HR) Number
SouthState does not publish one universal HR number for outside applicants. Job candidates should use the official SouthState careers website.
Reservations / Booking Number
Not applicable.
SouthState is a banking and financial-services company.
BillPay Support Number
1-855-744-4739
BillPay support is available 24/7.
Phone Banking Number
1-800-763-0555
SouthState’s automated Phone Banking service is available 24 hours a day.
How to Reach a Real Person at SouthState Bank
For ordinary banking assistance, call 1-800-277-2175. Customer Care representatives are available Monday through Friday from 7:00 AM to 8:00 PM Eastern Time and Saturday from 8:00 AM to 5:00 PM Eastern Time. Customers can also visit a branch or use Secure Messaging within Online Banking for account-specific support.
Before contacting SouthState, have the account type, relevant transaction information, branch location and supporting documents available. Do not send confidential account information through ordinary email. For urgent debit or credit-card issues outside normal hours, use the specialized card-support numbers rather than waiting for the main Customer Care department to reopen.
SouthState Bank Headquarters & Corporate Office Address
Current SouthState Headquarters
SouthState Bank Corporation
1101 First Street South, Suite 202
Winter Haven, FL 33880
United States
Corporate Phone: 863-293-4710
This is SouthState’s current principal executive-office address.
Corporate Office Address
1101 First Street South
Suite 202
Winter Haven, Florida 33880
United States
The corporate office is located within SouthState’s Winter Haven banking operations.
Headquarters Branch
SouthState’s principal executive offices are associated with its headquarters branch in Winter Haven. This location should be distinguished from the company’s hundreds of retail banking branches.
Branch Network
As of December 31, 2025, SouthState operated 342 branches across:
Florida
South Carolina
Texas
Georgia
Colorado
North Carolina
Alabama
Virginia
Mortgage Servicing Correspondence
For eligible qualified written requests involving mortgage servicing:
SouthState Bank
Attn: Inquiries
P.O. Box 118068
Charleston, SC 29423
This address is specifically intended for appropriate mortgage-servicing correspondence.
Corporate Redomiciliation
SouthState’s corporate parent was redomiciled to Florida during 2025 and adopted the name SouthState Bank Corporation.
The principal executive headquarters remained in Winter Haven, Florida.
Local Branch Addresses
Customers seeking a branch should use SouthState’s official branch locator. A local branch address should not be confused with the company’s corporate headquarters.
How to File a Complaint Against SouthState Bank
Customers experiencing a problem involving a bank account, mortgage, loan, transaction, card or branch interaction should keep supporting documentation and use the appropriate SouthState service channel.
Step 1: Contact SouthState Customer Care
Call:
1-800-277-2175
Explain the issue and provide the account or transaction information required to investigate it.
Step 2: Speak With Your Branch
For a branch-related issue, contact or visit the branch involved and ask to speak with a branch manager or appropriate banker.
Step 3: Use Secure Messaging
For sensitive account-specific information, use Secure Messaging within SouthState Online Banking rather than ordinary email.
Step 4: Submit the Complaints and Feedback Form
SouthState provides an official Complaints and Feedback form that can be used to send written information to the bank.
Step 5: Keep Complaint Records
Save bank statements, transaction details, screenshots, correspondence and case or reference numbers.
Step 6: Follow Up With Customer Care
If the first response does not resolve the problem, call again and provide the previous case information.
Step 7: Use the Mortgage Servicing Address When Appropriate
For qualifying mortgage-servicing correspondence:
SouthState Bank
Attn: Inquiries
P.O. Box 118068
Charleston, SC 29423
Step 8: Request Management Review
Ask whether the complaint can be escalated to a supervisor, branch manager or specialized banking department when standard Customer Care cannot resolve the issue.
Step 9: Contact Corporate Headquarters
For broader unresolved corporate correspondence:
SouthState Bank Corporation
1101 First Street South, Suite 202
Winter Haven, FL 33880
Corporate Phone: 863-293-4710
Step 10: Consider the Appropriate External Complaint Process
If a serious banking, mortgage or consumer-finance issue remains unresolved, customers may review the complaint procedure available through the appropriate banking regulator or consumer-protection authority.
