Smokey Bones
—
Smokey Bones Bar & Fire Grill is an American casual-dining restaurant brand focused on barbecue, fire-grilled meats, smoked ribs, wings, burgers, steaks, chicken, seafood, appetizers, and group dining. The concept is built around a meat-focused menu and a relaxed full-service restaurant environment. Smokey Bones historically developed a strong presence across the eastern United States and has also built catering, online ordering, gift-card, and fundraising channels around its restaurant operations.
The corporate structure behind Smokey Bones has changed significantly in recent years. FAT Brands acquired Barbeque Integrated, Inc., the entity that owns Smokey Bones, in September 2023. In March 2024, the Smokey Bones business was transferred into the Twin Hospitality structure alongside Twin Peaks. Twin Hospitality Group later became a separately reporting public company, while FAT Brands retained a controlling relationship. Current SEC records identify Smokey Bones as a brand operated under Twin Hospitality Group.
A major current development is the planned conversion of a portion of Smokey Bones restaurants into Twin Peaks locations. Twin Hospitality originally acquired roughly 60 Smokey Bones restaurants and has stated that approximately half may ultimately be converted into Twin Peaks restaurants. As of late 2025, Twin Hospitality continued to operate Smokey Bones as an active restaurant brand, and Ken Brendemihl continued as President and Chief Operating Officer of Smokey Bones.
Smokey Bones / Barbeque Integrated, Inc.
5151 Belt Line Road, Suite 1200
Dallas, TX 75254
United States
Current 2026 Florida corporate records for Barbeque Integrated, Inc., the legal entity associated with Smokey Bones, identify this Dallas address as the principal and mailing address. The same location is also used as the principal executive office of Twin Hospitality Group.
Twin Hospitality Group Inc.
5151 Belt Line Road, Suite 1200
Dallas, TX 75254
United States
This is the current corporate headquarters for the publicly reporting parent structure that operates Smokey Bones and Twin Peaks. Twin Hospitality’s SEC filings list this Dallas office as its principal executive headquarters.
Smokey Bones previously maintained a dedicated approximately 6,000-square-foot office in Plantation, Florida. Older corporate records used:
1000 S. Pine Island Road, Suite 900
Plantation, FL 33324
This location should now be treated as a former or legacy Smokey Bones corporate office rather than the primary current headquarters.
Older Smokey Bones pages and business records may still show Plantation, Florida as the headquarters. However, current 2026 corporate filings for Barbeque Integrated, Inc. now list 5151 Belt Line Road, Suite 1200, Dallas, TX 75254 as the principal address, so the Dallas location should be used for current headquarters information.
972-941-3150
This is the main current telephone number listed for Twin Hospitality Group’s Dallas headquarters.
Smokey Bones does not currently publish one universal nationwide customer-service telephone number for all restaurant complaints.
Customers should contact the specific restaurant involved through the official location directory or use current online guest-support channels.
5151 Belt Line Road, Suite 1200, Dallas, TX 75254
5151 Belt Line Road, Suite 1200, Dallas, TX 75254
Smokey Bones does not prominently publish one universal consumer support email.
For catering inquiries
catering@smokeybones.com.
Casual Dining, Barbecue Restaurants, Full-Service Restaurants, Catering and Foodservice
Smokey Bones was founded as a casual barbecue restaurant concept and later expanded across multiple eastern U.S. markets.
Twin Hospitality reported approximately 5,300 employees as of December 29, 2024, including about 2,200 employees working in Smokey Bones restaurants and 31 corporate employees supporting Smokey Bones.
Twin Hospitality reported 55 company-owned Smokey Bones restaurants as of December 29, 2024. The total continues to change as selected locations are converted to Twin Peaks.
No standard public walk-in corporate office hours are prominently published.
Parent-company Investor Relations
https://ir.twinpeaksrestaurant.com/
Careers are generally managed through Smokey Bones and Twin Hospitality recruiting channels.
Baby Back Ribs are one of Smokey Bones’ signature barbecue products. They are slow-cooked and served with barbecue sauces, sides, and various platter combinations. Rib meals remain central to the brand’s identity as a meat-focused casual-dining concept.
Smokey Bones has also offered St. Louis-style ribs as part of its barbecue lineup. These cuts provide a different rib profile and can appear in platters or multi-meat combinations with sides and sauces.
House-smoked pulled pork is available as an entrée, sandwich filling, and combination-meal option. It can also be included in catering packages and larger family-style orders.
Texas-style beef brisket has been part of Smokey Bones’ smoked-meat portfolio. It is typically served as a plated entrée or as part of a combination meal with other smoked meats.
Smoked Wings provide an alternative to standard fried wings and are offered with multiple sauces and seasonings. They can be ordered independently or included in larger barbecue combinations.
Smokey Bones also serves traditional chicken wings with a range of sauces. Wing orders are available in different quantities and are commonly purchased for dine-in, takeout, sports viewing, and group occasions.
The menu includes beef burgers with customizable toppings, cheeses, sauces, and premium add-ons. Smokey Bones has offered products such as the Smokehouse Burger and other barbecue-inspired burger combinations.
Smokey Bones offers fire-grilled steak selections, including sirloin and ribeye-style products at participating restaurants. These entrées are generally served with sides and optional steak toppings or sauces.
Chicken entrées include barbecue and fire-grilled options. Chicken can be ordered as a plated meal, sandwich, salad protein, or part of a mixed-meat combination.
Smokey Bones provides seafood options such as fire-grilled salmon for customers looking for alternatives to barbecue meats. Salmon meals are typically served with vegetables or other side selections.
Pitmaster-style combinations allow customers to select multiple meats in one meal. Options may include ribs, brisket, pulled pork, chicken, sausage, turkey, and smoked wings depending on the restaurant and current menu.
Appetizers can include items such as fried pickles, nachos, onion rings, pretzel-style starters, wings, and other shareable dishes. The exact assortment can differ by restaurant and promotional period.
Smokey Bones offers barbecue-focused sides such as baked beans, coleslaw, fire-roasted corn, fries, mashed potatoes, broccoli, baked potatoes, mac and cheese, and cornbread.
Dessert offerings can include cake, cheesecake, and other sweet dishes. Menu availability and recipes can differ by location and season.
Smokey Bones offers catering for parties, meetings, weddings, corporate events, and other group occasions. Catering categories include party packs, build-your-own bars, individual meals, meats, sides, salads, appetizers, desserts, and beverages.
The brand also advertises full-service catering for larger events, including weddings. Customers can contact the catering team for event-specific planning and menu support.
Participating Smokey Bones restaurants offer fundraising events for schools, nonprofits, sports teams, community organizations, and other qualifying groups. Participating groups can receive a percentage of qualifying restaurant sales.
Customers can place pickup or delivery orders through Smokey Bones’ digital ordering system where available.
Smokey Bones offers gift cards for restaurant purchases. Terms and availability can differ according to the gift-card program and participating location.
972-941-3150
This is the verified current number for Twin Hospitality Group’s Dallas headquarters.
972-941-3150
972-941-3150
972-941-3150
No universal verified nationwide consumer Customer Service number is prominently published.
No separate verified public number is currently listed.
No universal verified toll-free consumer number is prominently published.
No universal nationwide Sales Department number is publicly listed.
No universal consumer billing number is publicly listed.
No universal regional-office number is publicly listed.
Individual Smokey Bones restaurants have their own local telephone numbers.
Smokey Bones is primarily a U.S. restaurant brand and does not publish a universal international customer-support number.
No corporate emergency hotline is publicly listed.
Investor matters relate to Twin Hospitality Group.
The current corporate headquarters telephone is
972-941-3150
No standalone permanent Smokey Bones media number is prominently published.
No universal public HR number is currently published.
Reservations and restaurant-specific inquiries should be handled directly with the applicable Smokey Bones location.
catering@smokeybones.com.
For an issue involving food quality, a missing item, a refund, delivery, service, restaurant cleanliness, or an employee interaction, the best first contact is the Smokey Bones restaurant where the transaction occurred. Use the official restaurant locator, call the location directly, and ask for the manager on duty. Have your receipt, order number, date, time, restaurant location, payment information, and photographs available when appropriate.
For a matter that cannot be resolved at store level, request escalation to the General Manager or appropriate district or corporate operations team. For broader corporate correspondence, the current parent-company headquarters is 5151 Belt Line Road, Suite 1200, Dallas, TX 75254, with main phone 972-941-3150. Catering issues should use the dedicated catering contact rather than ordinary restaurant support.
Because Smokey Bones is currently part of Twin Hospitality and is undergoing location conversions, some store-level operational decisions may involve both local management and parent-company operations. Customers should therefore document every contact and retain any reference numbers, receipts, or written responses if escalation becomes necessary.
Complaints may involve food quality, incorrect orders, delivery, refunds, restaurant conditions, employee behavior, catering, billing, gift cards, or another restaurant-service issue. Before escalating, gather the restaurant address, receipt, order number, transaction date, payment method, photographs where relevant, and details of any previous conversation.
Start with the Smokey Bones restaurant involved and ask to speak with the manager on duty. Explain the problem in clear chronological order and provide the receipt or order information. Store management is usually best positioned to correct missing items, replace food, review a charge, or address an immediate service complaint.
If the issue involves catering, use the catering team rather than ordinary restaurant management. For catering inquiries, Smokey Bones publishes catering@smokeybones.com. For a delivery-platform order, contact both the restaurant and the delivery provider if the problem concerns driver service, delivery timing, or platform-controlled refunds.
If the first manager cannot resolve the matter, ask for the General Manager or a higher-level operational review. Provide previous contact details and explain what resolution was offered, what remains unresolved, and what outcome you are requesting. Maintain notes of names, dates, and promises made.
Submit the complaint through the brand’s official digital contact or feedback process where available. Written complaints are useful because they preserve the restaurant location, date, order information, and requested remedy in one record. Attach receipts or photographs if the form permits supporting documentation.
If store and digital channels do not resolve the issue, send written correspondence to Smokey Bones / Twin Hospitality Group, 5151 Belt Line Road, Suite 1200, Dallas, TX 75254. Include copies of receipts, prior correspondence, restaurant information, and the exact resolution requested. Current corporate records support this Dallas address.
For serious contract, payment, catering, employment, or other specialized disputes, ask corporate headquarters to route the complaint to the appropriate legal, finance, operations, or human-resources team. The correct department will depend on the nature of the issue.
Food-safety or sanitation complaints should be directed to the local or state health authority responsible for the restaurant location. Alcohol-service complaints may involve the relevant state alcoholic-beverage regulator, while employment issues can involve labor authorities depending on the circumstances.
For a disputed payment that the restaurant does not resolve, contact the credit-card issuer or payment provider. General consumer complaints may also be filed with the state Attorney General or appropriate consumer-protection office in the state where the transaction occurred.
If a significant dispute remains unresolved after internal and regulatory channels, review the applicable purchase, digital-ordering, catering, or other contractual terms to determine whether arbitration, small claims court, or another formal remedy applies. Preserve receipts, written responses, photographs, and proof of all previous escalation attempts.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.