Rotech Healthcare Inc.
Rotech Healthcare Inc. is a national provider of home respiratory therapy, durable medical equipment, sleep-apnea products, wound-care solutions, diabetes-management supplies, and other home healthcare products and services. The company helps patients receive prescribed medical equipment and clinical support at home rather than relying exclusively on hospital or clinic-based care. (rotech.com)
Rotech has nearly four decades of experience in home healthcare and currently operates through 300+ locations in 45 states. Its teams include respiratory clinicians, customer-service representatives, insurance specialists, patient-service technicians, sales staff, delivery personnel, and other home-care professionals. (rotech.com)
The company is headquartered in Orlando, Florida, and is led by Robin Menchen, President and Chief Executive Officer. Tim Pigg, who previously served as CEO for approximately 10 years, transitioned to Executive Chairman effective January 1, 2024. (careers.rotech.com)
407-822-4600
This is the current corporate-office phone published by Rotech. (rotech.com)
For complaints and Customer Care:
866-882-4675
Email:
onlinecustomercare@rotech.com. (rotech.com)
Rotech Healthcare Inc.
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Rotech Healthcare Inc.
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Current Rotech materials identify this as the corporate-office address. (rotech.com)
General Corporate: corporate@rotech.com
Billing: customerservice@rotech.com
Customer Complaints: onlinecustomercare@rotech.com
CPAP Supplies: help@sleepcentral.com
Diabetic Supplies: BLN.Customercare@Rotech.com. (rotech.com)
Home Healthcare, Durable Medical Equipment, Respiratory Therapy, Sleep Therapy, Diabetes Supplies and Wound Care
Rotech’s official patient materials state that the company has provided home oxygen and durable medical equipment services since:
Robin Menchen
She became President and CEO effective:
January 1, 2024. (rotech.com)
Tim Pigg
Dan Phan
Joni Moss. (careers.rotech.com)
Privately held
A planned acquisition by Owens & Minor was terminated in June 2025 and did not close. Rotech therefore did not become part of Owens & Minor. (sec.gov)
300+ locations
45 states. (rotech.com)
Rotech does not currently publish a precise company-wide employee count on its main public website.
Rotech Healthcare has earned:
The Joint Commission Gold Seal of Approval. (careers.rotech.com)
Rotech does not prominently publish public walk-in hours for its Orlando headquarters.
Patients should call the appropriate support line before visiting.
Not applicable in the conventional public-company sense.
Rotech is privately held.
Rotech provides respiratory therapies, durable medical equipment, diabetes-management supplies, wound-care products, clinical support programs, patient education, and equipment delivery to patients at home.
Rotech provides oxygen concentrators, oxygen systems, tubing, cannulas, tanks, and related equipment for patients with prescribed oxygen therapy.
Local teams provide setup, instruction, delivery, maintenance support, and ongoing assistance. (rotech.com)
Rotech provides non-invasive ventilators for patients with qualifying respiratory conditions.
Its clinical teams help educate patients and caregivers on prescribed ventilation equipment and support ongoing compliance.
The company also supports patients requiring invasive home-ventilation equipment.
Services depend on the physician’s order, diagnosis, insurance coverage, and local availability. (rotech.com)
Rotech provides respiratory resources and ventilator support for qualifying pediatric patients.
Care includes equipment setup, family education, and ongoing clinical support.
Rotech provides CPAP and BiLevel PAP therapy for patients diagnosed with sleep apnea.
The company supports equipment setup, mask fitting, supply replacement, education, and ongoing therapy compliance. (rotech.com)
Rotech’s Sleep Central service ships replacement CPAP masks, tubing, filters, cushions, and other eligible supplies.
Current Sleep Central support number:
800-288-1853. (rotech.com)
SleepWELL is Rotech’s clinical support program for sleep-apnea patients.
It is designed to improve PAP compliance and help patients obtain greater benefit from prescribed sleep therapy. (rotech.com)
Rotech provides wound-care supplies and therapies for eligible patients.
Products can support acute and chronic wounds, post-surgical care, and other physician-directed wound-treatment needs.
Rotech offers negative-pressure wound therapy equipment and associated support.
Current support contact published for this service:
844-592-5068. (rotech.com)
Rotech provides diabetes-management products including blood-glucose meters, test strips, lancets, continuous glucose monitoring supplies, infusion sets, and related products. (rotech.com)
Rotech Diabetic Solutions supplies qualifying continuous-glucose-monitoring products.
CGM devices allow patients to track glucose trends and manage diabetes according to their care plan.
Rotech supports qualifying patients using insulin pumps and related infusion supplies.
Coverage depends on provider documentation, payer requirements, and patient eligibility. (rotech.com)
Rotech provides nebulizer equipment for prescribed respiratory medication therapy.
Patients receive equipment and instructions for safe home use and maintenance.
Airway-clearance devices help qualifying patients mobilize respiratory secretions.
Rotech supports equipment such as airway-clearance systems prescribed for conditions including bronchiectasis and other chronic respiratory disorders.
Rotech provides AffloVest mobile vest therapy for qualifying airway-clearance patients.
The system is designed to support airway-clearance treatment while allowing greater mobility.
Rotech provides overnight oximetry testing when ordered by a healthcare provider.
The service measures oxygen saturation during sleep and can help physicians evaluate respiratory treatment needs.
Rotech supplies a broad range of durable medical equipment.
Depending on local availability and patient need, this can include wheelchairs, walkers, canes, hospital beds, mobility equipment, and other home-care products. (rotech.com)
CarePLUS is Rotech’s coordinated-care program.
It is designed to help identify concerns such as fall risk, home-environment issues, oxygen desaturation, and CO2 retention and support communication with healthcare providers. (rotech.com)
COPDBridge provides additional support for qualifying COPD patients after hospital discharge.
The program uses individualized care, monitoring, data collection, and follow-up to support patients and reduce avoidable readmissions. (rotech.com)
NIVNow provides education, follow-up, and ongoing support for patients using non-invasive ventilation.
The program is designed to improve adherence and quality of life.
Rotech’s Patient Portal allows patients to access documents, update information, review appointments, receive reorder reminders, and track Sleep Central shipments. (rotech.com)
The Rotech mobile app gives patients access to account and healthcare-equipment information from supported mobile devices.
Rotech works with physicians, hospitals, discharge planners, and other healthcare providers.
Its provider tools include DMEReferral.com and DMEscripts-enabled order workflows. (rotech.com)
Rotech participates in joint ventures and services designed to support U.S. veterans receiving home medical equipment.
Its veteran-focused ventures provide respiratory and medical equipment products to qualifying patients. (rotech.com)
407-822-4600. (rotech.com)
407-822-4600
407-822-4600
407-822-4600
866-882-4675
onlinecustomercare@rotech.com. (rotech.com)
877-389-1532
Hours:
Monday to Friday: 8:00 AM to 7:00 PM ET. (rotech.com)
customerservice@rotech.com
800-288-1853
Hours:
Monday to Friday: 9:00 AM to 6:00 PM ET. (rotech.com)
help@sleepcentral.com
866-726-9363
Current published hours:
Monday to Friday: 8:00 AM to 6:00 PM ET. (rotech.com)
BLN.Customercare@Rotech.com
Rotech also publishes:
800-854-5729
for diabetic-supply inquiries on certain ordering materials. (rotech.com)
844-592-5068. (rotech.com)
corporate@rotech.com. (rotech.com)
Current patient-information materials also publish:
877-603-7840
alongside the Orlando corporate address. (rotech.com)
Patients should call their local Rotech location.
Rotech states that after-hours support is available by calling the local branch and remaining on the line after the recorded message. (rotech.com)
Use the location finder:
https://www.rotech.com/find-a-location/
407-822-4600
Applicant accommodations can also use:
careers@rotech.com. (careers.rotech.com)
Not applicable.
Rotech is privately held.
For medical emergencies:
911
Rotech’s equipment after-hours line is not a substitute for emergency medical care.
For billing and statement questions, call 877-389-1532 Monday through Friday from 8:00 AM to 7:00 PM Eastern Time. For general patient complaints or service concerns, call 866-882-4675 or email onlinecustomercare@rotech.com. If the concern involves equipment support after normal hours, call the patient’s local Rotech location and remain on the line to be connected with the after-hours team. (rotech.com)
For CPAP supplies, use 800-288-1853. For diabetes supplies, call 866-726-9363, while negative-pressure wound therapy questions can use 844-592-5068. Having the patient number, insurance information, equipment type, local Rotech branch, and relevant invoice or order information available can make routing faster.
Rotech Healthcare’s current corporate headquarters is:
Rotech Healthcare Inc.
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Corporate Phone: 407-822-4600. (rotech.com)
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Current Rotech materials consistently use this address for corporate operations.
Robin Menchen
Menchen advanced from President and COO to President and CEO effective:
January 1, 2024. (rotech.com)
Tim Pigg
Pigg transitioned from CEO to Executive Chairman at the beginning of 2024 after approximately four decades with Rotech. (rotech.com)
Current Rotech leadership includes:
Robin Menchen, President and CEO
Dan Phan, CFO
Jackie DeVries, Chief Sales Officer
Joni Moss, COO
Linda Reid, Chief Innovation Officer
Steven Burres, Chief Legal Officer
Richard Galentino, Chief Commercial Officer. (careers.rotech.com)
Rotech currently reports:
300+ locations
across:
45 states. (rotech.com)
Rotech states that it has acquired and integrated:
65+ businesses in the last four years
as part of its growth strategy. (rotech.com)
Owens & Minor announced an agreement to acquire Rotech in 2024.
However, the companies mutually terminated the transaction in June 2025, and Owens & Minor paid Rotech an $80 million termination fee. Rotech therefore remained independent from Owens & Minor. (sec.gov)
Rotech holds:
The Joint Commission Gold Seal of Approval. (careers.rotech.com)
The company’s primary care areas include:
Home Oxygen
Ventilation
Sleep Apnea
Wound Care
Diabetes
Airway Clearance
Nebulizers
and:
Home Medical Equipment. (rotech.com)
Patients filing a complaint involving medical equipment, delivery, billing, CPAP supplies, oxygen, diabetes products, wound care, insurance processing, equipment pickup, branch service, or employee conduct should collect their patient number, branch location, insurance information, order or invoice details, dates, and previous communication before escalating.
Start with the Rotech branch responsible for the patient’s equipment or service. Use https://www.rotech.com/find-a-location/ to identify the correct office and phone number. Explain whether the complaint concerns equipment, delivery, supplies, clinical support, insurance, or another issue. Ask the local team to document the concern and provide the expected next step. After-hours equipment support is also routed through the local office. (rotech.com)
Billing issues should be directed to 877-389-1532, CPAP-supply issues to 800-288-1853, and diabetic-supply issues to 866-726-9363. Using the correct department can reduce delays and help the representative access the relevant account or supply information more quickly. Keep notes of the call, representative name, and any promises or case information provided. (rotech.com)
If the local office or specialized department does not resolve the problem, call 866-882-4675 or email onlinecustomercare@rotech.com. Rotech specifically publishes these contacts for patients who believe the company has not met their expectations. Provide identifying patient information, the branch involved, previous contacts, and a clear explanation of the resolution requested. (rotech.com)
For a serious unresolved complaint involving patient care, safety, or accreditation, contact the Rotech corporate office at 407-822-4600. Written correspondence can be sent to Rotech Healthcare Inc., 6251 Chancellor Drive, Suite 119, Orlando, FL 32809. Include copies of relevant bills, equipment documents, delivery records, and prior complaint correspondence rather than originals. (rotech.com)
Rotech states that patients with concerns related to accreditation, patient care, or safety can contact the company corporate office. If concerns remain unresolved, the appropriate external route can include The Joint Commission, Medicare or Medicaid authorities, the patient’s insurer, a state durable-medical-equipment regulator, or another healthcare oversight body depending on the issue. For immediate medical emergencies, call 911 rather than relying on an equipment-provider complaint process.
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