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- Publix Super Markets
About Publix Super Markets
Publix Super Markets, Inc. — doing business simply as Publix — is the largest and fastest-growing employee-owned supermarket chain in the United States, and one of the most admired grocery retailers in the world. A privately held, Fortune 500 company headquartered in Lakeland, Florida, Publix was founded on September 6, 1930 by George W. Jenkins in Winter Haven, Florida — who opened his first store with $1,300 in savings after quitting his job at a Piggly Wiggly and set out to build a grocery store unlike anything Florida had seen, one built around cleanliness, customer service, and treating employees as partners rather than hourly workers. Jenkins pioneered the employee ownership (ESOP) model in American grocery retail, and today Publix remains 100% employee-owned — making it the largest employee-owned company in the United States by number of associate-shareholders and one of the most profitable and financially stable grocery companies in American history. Publix operates approximately 1,400+ stores across eight states — Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina, Virginia, and Kentucky — and is led by President and CEO Kevin Murphy, who has served in the role since January 1, 2024.
Publix delivered exceptional full-year 2025 financial results: total sales of $62.7 billion — a 5% increase from $59.7 billion in 2024 — with comparable store sales growth of 3.5% and adjusted net earnings of approximately $4.2 billion (up 3.9%), cementing Publix’s position as the class of the grocery industry. In Q1 fiscal 2026 (quarter ended March 28, 2026), Publix reported sales of $16.1 billion — a 2% increase from $15.8 billion in Q1 2025 — with same-store sales flat (0%) and net earnings of $794 million (down 21.5% from $1.0 billion in Q1 2025), with the earnings decline primarily driven by the Medicare Maximum Fair Price (MFP) change effective January 1, 2026 that reduced drug prices for 10 medications across Publix Pharmacy. Publix stock was priced at $17.00 per share in Q1 2026.
Quick Information
Industry
Grocery Retail — Supermarkets, Pharmacy, Deli, Bakery & Private Label
Founded
September 6, 1930, Winter Haven, Florida (by George W. Jenkins)
Ownership
100% Employee-Owned (ESOP) — largest employee-owned company in the United States
President & CEO
Kevin Murphy (effective January 1, 2024)
Number of Stores
1,400+ stores across 8 southeastern U.S. states
Number of Employees
260,000+ associate-shareholders (full-time and part-time)
Annual Revenue
$62.7 billion (full-year 2025)
Corporate Office Hours
Customer Care: Monday–Friday 8:30 AM – 5:00 PM EDT. Social Media Support: 8:00 AM – 8:00 PM EDT, 365 days a year. Pharmacy Phone: 24/7 for prescription refills.
Phone
1-800-242-1227 — main Publix Customer Care toll-free line
Email / Contact Form
publix.com/contact — primary customer care, comments, and complaints online form
Website
www.publix.com
Corporate Website
corporate.publix.com
Investor / Associate Stock
publix.com/stock
Careers Page
publix.com/careers
Products & Services
Publix delivers a comprehensive supermarket experience built around its legendary service philosophy — “Where Shopping Is a Pleasure” — offering a full range of grocery, specialty, health, and pharmacy services across its warm, clean, well-stocked store format that has made it the gold standard of southeastern American grocery retail for 95 years. Their full range of products and services includes:
- Grocery & Staples — a complete supermarket assortment spanning fresh produce, packaged dry goods, dairy, frozen foods, snacks, beverages, international foods, and household essentials; Publix stores are typically 40,000–60,000 square feet of spotlessly clean, superbly organized retail space
- Publix Fresh Departments — full-service in-store bakery, deli, meat and seafood, floral, and prepared foods departments; Publix’s in-store bakeries produce fresh breads, pastries, custom cakes, and deli items from scratch daily; its deli serves hot and cold prepared foods, sandwiches, and party platters
- Publix Greenwise — Publix’s premium natural and organic private label brand covering organic produce, antibiotic-free meats, natural snacks, and organic household essentials; one of the most successful grocery private label organic lines in the U.S. Southeast
- Publix Private Label (Publix Brand) — Publix’s core store brand offering hundreds of grocery, dairy, frozen, snack, paper, and personal care products at competitive prices; Publix private label products are consistently rated among the highest quality store brand offerings in American grocery
- Publix Pharmacy — full-service in-store pharmacies at the vast majority of Publix locations; offering prescription filling, medication synchronization, immunizations (including flu shots and COVID-19 vaccines), medication counseling, blister packaging, and Medicare Part D services; Publix Pharmacy is the most visited community pharmacy in the southeastern U.S.
- Publix Liquors — standalone or store-adjacent Publix Liquors wine, beer, and spirits stores at select locations, primarily in Florida; offering one of the widest selections of wine and spirits in Florida grocery retail
- Publix Aprons — Publix’s in-house cooking brand offering Aprons Simple Meals recipe inspiration, free Aprons cooking classes at select stores, and an extensive online recipe library; reflecting Publix’s commitment to making cooking accessible and enjoyable
- Publix Delivery & Curbside Pickup — online grocery shopping, curbside pickup, and home delivery through Instacart and the Publix app at a growing number of locations; Publix’s digital commerce capabilities have expanded significantly since 2020
- Club Publix Loyalty Program — Publix’s free digital membership program offering personalized digital coupons, exclusive member deals, birthday offers, and early access to sales; integrated with the Publix app
- Publix Catering & Party Platters — custom party platters, sandwich trays, fruit and vegetable displays, deli trays, and custom bakery cakes for events and gatherings; one of Publix’s highest-satisfaction service categories
Corporate Phone Numbers
Main Customer Care (Toll-Free)
1-800-242-1227 — primary Publix Customer Care toll-free line for all customer comments, complaints, store inquiries, pharmacy questions, and general support. Available Monday–Friday 8:30 AM to 5:00 PM EDT.
Publix Pharmacy Patient Feedback (Toll-Free)
1-855-RxPublix (1-855-797-8254) — dedicated Publix Pharmacy patient feedback, medication concerns, and pharmacy complaint line.
Corporate Headquarters Main Line
(863) 688-1188 — Publix Super Markets corporate headquarters main line at 3300 Publix Corporate Parkway, Lakeland, Florida. Available Monday–Friday 9:00 AM to 5:00 PM EDT.
Corporate Headquarters Alternate
(863) 688-7407 — Publix corporate headquarters alternate phone number.
Corporate Fax
(863) 284-5532 — Publix corporate headquarters fax line for formal correspondence.
How to Reach a Real Person at Publix
The fastest way to speak with a live Publix Customer Care associate is to call 1-800-242-1227, available Monday through Friday 8:30 AM to 5:00 PM EDT. When your call connects, a live Publix associate typically answers promptly — Publix’s Customer Care team is known within the grocery industry for unusually responsive, courteous, and solution-oriented telephone service, consistent with the company’s overarching service philosophy. For immediate store-level issues — returns, produce quality, deli service, or any in-store experience — the Store Manager or Customer Service Manager at your local Publix is always the fastest first point of contact.
You can also contact Publix Customer Care through the online contact form at publix.com/contact, available 24 hours a day. Publix’s social media team monitors its official Facebook, X (Twitter), and Instagram accounts 8:00 AM to 8:00 PM EDT, 365 days a year — one of the most consistently monitored social media customer service operations in American grocery retail. For pharmacy-specific concerns, call the Publix Pharmacy patient feedback line at 1-855-797-8254 or speak with the Pharmacy Manager at your local Publix store.
Publix Headquarters & Corporate Office Address
Publix Super Markets has been headquartered in Lakeland, Florida for more than 80 years — since founder George Jenkins relocated the company’s operations to Lakeland following the purchase of the Lakeland Grocery Company’s warehouse and distribution facilities in 1945. The current Publix corporate headquarters campus is located at 3300 Publix Corporate Parkway in Lakeland — a 200+ acre campus in southwest Lakeland built around a landmark 325,000-square-foot corporate office building completed in 2002, further expanded by 190,000 square feet in 2020, along with multiple distribution center buildings, administrative support facilities, and associates’ amenities. The campus houses Publix’s President and CEO, full executive leadership team, all major corporate functions including merchandising, marketing, technology, pharmacy, real estate, legal, human resources, and finance — as well as large-scale grocery and distribution warehouse operations that supply the Publix store network.
Publix Super Markets, Inc. — Corporate Headquarters
3300 Publix Corporate Parkway
Lakeland, Florida 33811
United States
Publix Super Markets — Customer Correspondence Mailing Address
Publix Super Markets, Inc.
Corporate Office, ATTN: Customer Care
P.O. Box 407
Lakeland, Florida 33802-0407
United States
Publix — Atlanta Division Headquarters
Marietta, Georgia, USA
Publix — Charlotte Division Headquarters
Charlotte, North Carolina, USA
Publix — Jacksonville Division Headquarters
Jacksonville, Florida, USA
Publix — Miami Division Headquarters
Deerfield Beach, Florida, USA
For all formal written customer correspondence and complaints, write to Publix Super Markets, Inc., Corporate Office, ATTN: Customer Care, P.O. Box 407, Lakeland, Florida 33802-0407. Include your full name, contact information, store location, date of visit, a detailed description of your complaint, and the specific resolution you are requesting. Publix Customer Care responds to written inquiries within 24–48 business hours.
How to File a Complaint Against Publix
Step 1 — Speak With the Store Manager On-Site
For any in-store complaint — product quality, incorrect pricing, return issues, or associate conduct — address your concern directly with the Store Manager or Customer Service Manager at your Publix location. Publix store managers are trained to resolve customer issues on the spot with courtesy and authority. This is always the fastest path to resolution.
Step 2 — Call Publix Customer Care at 1-800-242-1227
If your complaint cannot be resolved at the store level, call Publix Customer Care at 1-800-242-1227, available Monday–Friday 8:30 AM to 5:00 PM EDT. Have your store location, date of visit, and a description of your complaint ready. Ask for a case or reference number for follow-up.
Step 3 — Submit the Online Contact Form
Submit a formal written complaint through the online contact form at publix.com/contact. Include your full name, contact information, store location, date of visit, a detailed description of your complaint, and the specific resolution you are requesting. Publix responds to online submissions within 24–48 business hours.
Step 4 — Contact Publix via Social Media
Contact Publix through its official Facebook, X (Twitter), or Instagram accounts. Publix’s social media customer care team is available 8:00 AM to 8:00 PM EDT, 365 days a year — one of the most consistent social media customer service windows in American grocery retail.
Step 5 — Write to the Corporate Office
For formally unresolved complaints, write to Publix Super Markets, Inc., Corporate Office, ATTN: Customer Care, P.O. Box 407, Lakeland, Florida 33802-0407. Include your full name, store location, date of issue, all prior contacts and reference numbers, and the specific resolution you are requesting.
Step 6 — File a Pharmacy Complaint
For Publix Pharmacy-specific complaints — including prescription errors, patient counseling issues, or medication quality concerns — call the dedicated Publix Pharmacy patient feedback line at 1-855-797-8254 or speak with the Pharmacy Manager on-site. You can also file a complaint with the Florida Department of Health by calling 1-850-245-4339 (weekdays 8:00 AM to 5:00 PM EST).
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Publix is listed with the BBB’s West Florida chapter and a formal complaint filing typically prompts a written response from Publix Customer Care within 14 calendar days.
Step 8 — File a Complaint With the Florida DACS
For food safety, expired products, incorrect weights and measures, or mislabeled products at Florida Publix stores, file a complaint with the Florida Department of Agriculture and Consumer Services (FDACS) at fdacs.gov or call 1-800-HELP-FLA (1-800-435-7352).
Step 9 — File a Complaint With the Florida FDACS Consumer Services Division
For consumer protection complaints involving deceptive pricing, false advertising, or unfair trade practices at Publix, contact the Florida Attorney General’s Office — Consumer Protection Division at myfloridalegal.com or call 1-866-9NO-SCAM (1-866-966-7226).
