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- Norwegian Cruise Line
About Norwegian Cruise Line
Norwegian Cruise Line, commonly known as NCL, is a major international cruise line offering vacation cruises to destinations around the world.
The company operates ships visiting the Caribbean, Alaska, Europe, Hawaii, Bermuda, Mexico, Asia, and other destinations.
Norwegian is known for its flexible dining and vacation concept, onboard entertainment, restaurants, bars, recreational activities, shore excursions, and a wide selection of cabin categories.
Norwegian Cruise Line is part of Norwegian Cruise Line Holdings Ltd., which also operates Oceania Cruises and Regent Seven Seas Cruises.
NCL Corporation maintains its main U.S. corporate operations at 7665 Corporate Center Drive in Miami, Florida. Norwegian’s current Contact Us page confirms this address and corporate telephone number.
Quick Information
Industry
Cruise Travel and Tourism
Parent Company
Norwegian Cruise Line Holdings Ltd.
Corporate Phone Number
305-436-4000
Customer Service Number
1-866-234-7350
Corporate Office Address
7665 Corporate Center Drive
Miami, FL 33126
United States
Headquarters Address
7665 Corporate Center Drive
Miami, FL 33126
United States
Norwegian primarily uses online Guest Experience forms. Selected departments publish specialized emails such as events@ncl.com.
Reservations Hours
Monday to Friday: 8:00 AM to Midnight ET
Saturday and Sunday: 9:00 AM to 9:00 PM ET
Flight Assistance
1-800-456-7179
Main Services
Ocean Cruises and Vacation Travel
Loyalty Program
Latitudes Rewards
Website
Norwegian Cruise Line Products & Services
Cruise Vacations
Norwegian offers multi-night cruises to destinations worldwide.
Staterooms and Suites
Guests can choose inside cabins, ocean-view rooms, balcony accommodations, suites, and premium categories.
The Haven
Selected Norwegian ships offer The Haven, a premium ship-within-a-ship accommodation experience.
Dining
Ships include complimentary and specialty dining options.
Entertainment
Onboard entertainment includes stage shows, live music, comedy, casinos, and other activities depending on the ship.
Shore Excursions
Guests can purchase tours and destination experiences at ports of call.
Latitudes Rewards
Repeat guests can earn loyalty status and benefits through Norwegian’s Latitudes Rewards program.
Norwegian Cruise Line Corporate Phone Numbers
Corporate Office
305-436-4000
Norwegian currently publishes this number for its corporate office at 7665 Corporate Center Drive.
Customer Service and Reservations
1-866-234-7350
Norwegian publishes this as its main Customer Service and Reservations number.
Flight Assistance
1-800-456-7179
A 24/7 Flight Assistance Hotline is available for qualifying travelers.
Post-Cruise Guest Experience
Norwegian provides an online Guest Experience system for complaints following a completed sailing.
How to Reach a Real Person at Norwegian Cruise Line
For reservations and general assistance, call:
1-866-234-7350
Current published hours are:
Monday to Friday: 8:00 AM to Midnight ET
Saturday and Sunday: 9:00 AM to 9:00 PM ET
Have:
- Reservation number
- Passenger name
- Ship name
- Sailing date
- Cabin number
- Latitudes number
- Payment information
- Description of the concern
available.
Norwegian Cruise Line Headquarters & Corporate Office Address
Norwegian Cruise Line Corporate Office
NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, FL 33126
United States
Corporate Phone: 305-436-4000
Norwegian directly publishes this address and number for its corporate office.
The same Miami address is also used by several specialized Norwegian departments.
How to File a Complaint Against Norwegian Cruise Line
Step 1: Report Problems Onboard
If the issue occurs during a cruise, contact Guest Services before leaving the ship.
Step 2: Contact NCL Customer Service
Call:
1-866-234-7350
Step 3: Use Post-Cruise Guest Experience
For completed cruises, submit the complaint through Norwegian’s Guest Experience system.
Step 4: Request Further Review
Keep:
- Reservation information
- Onboard folio
- Receipts
- Photographs
- Guest Services reports
- Correspondence
Step 5: Contact Corporate Headquarters
NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, FL 33126
Step 6: Travel or Medical Complaints
Issues involving flights, accessibility, medical needs, or travel protection should use the specialized Norwegian department responsible for that service.
Step 7: External Travel Complaint
Serious unresolved travel disputes may be addressed through applicable consumer, travel, maritime, or contractual complaint procedures.
