HSN Headquarters & Corporate Office

About HSN

HSN, formerly known as the Home Shopping Network, is a U.S. video-commerce and online-shopping brand selling products through television, streaming, digital platforms, mobile services, and HSN.com. Its assortment includes beauty, fashion, jewelry, home products, electronics, kitchen products, health and wellness merchandise, collectibles, gifts, and other consumer goods. HSN is particularly known for live product demonstrations, celebrity and brand partnerships, FlexPay installment payments, and interactive television shopping.

HSN’s predecessor television-shopping business began broadcasting from St. Petersburg, Florida in 1981, expanding nationally during the 1980s. For decades, 1 HSN Drive, St. Petersburg, Florida served as the brand’s headquarters. HSN became part of the QVC corporate family when Liberty Interactive completed its acquisition of the remaining HSN shares in 2017.

A major corporate change occurred in 2025. QVC Group consolidated HSN’s St. Petersburg operations into QVC’s West Chester, Pennsylvania campus and completed closure of the Florida campus by September 30, 2025. QVC Group then completed a Chapter 11 financial restructuring and emerged from bankruptcy on August 6, 2026, reducing debt by more than $5 billion. As of October 2026, HSN remains an active shopping brand within the reorganized QVC Group, but it no longer operates from the historic St. Petersburg headquarters.

HSN Headquarters & Corporate Office Address

Current Headquarters

HSN / QVC Group, Inc.
1200 Wilson Drive
West Chester, PA 19380
United States

QVC Group’s current SEC filings and Investor Relations page identify 1200 Wilson Drive as the current corporate headquarters. HSN’s own 2025 customer communication stated that HSN operations were relocating to this corporate headquarters from St. Petersburg.

Corporate Office

QVC Group, Inc.
1200 Wilson Drive
West Chester, PA 19380

This campus now supports HSN alongside other QVC Group operations.

Mailing Address

For ordinary HSN Customer Service correspondence:

HSN
P.O. Box 9090
Clearwater, FL 33758
United States.

Other Important Address

QVC Group Investor Relations:

1200 Wilson Drive
West Chester, PA 19380

Former / Historical Headquarters

1 HSN Drive
St. Petersburg, FL 33729

This was HSN’s longtime corporate headquarters and is still widely shown on older directories. The campus was closed as part of the QVC/HSN consolidation completed in 2025, so it should now be labeled former headquarters rather than current headquarters.

Quick Information

Corporate Phone Number

484-701-1000

Current QVC Group corporate headquarters number.

Customer Service Number

For online orders:

1-800-933-2887

For phone orders or general information:

1-800-284-3900.

Corporate Office Address

1200 Wilson Drive, West Chester, PA 19380

Headquarters Address

1200 Wilson Drive, West Chester, PA 19380

Email

HSN does not publish one universal plain-text Customer Service email address, instead directing customers through its online email form and Live Chat.

Verified specialized email:

Accessibility: accessibilityhsn@hsni.net.

Industry

Video Commerce, E-Commerce, Television Retail, Streaming Shopping and Consumer Retail

Founded

HSN’s predecessor television-shopping operation began broadcasting in 1981, with nationwide expansion following during the 1980s.

Number of Employees

HSN-specific employee numbers are no longer separately reported. QVC, Inc. reported approximately 15,300 employees worldwide at December 31, 2025, including the combined QVC/HSN U.S. business structure.

Customer Scale

QVC’s broader worldwide business served approximately 10.3 million unique customers during 2025. HSN-specific customer counts are not separately disclosed in the current consolidated reporting.

Corporate Office Hours

Corporate offices do not publish general walk-in hours.

HSN Customer Service operates:

8:00 AM to 1:00 AM ET

Order lines operate 24/7.

Website

https://www.hsn.com/

Investor Relations

https://investors.qvcgrp.com/

Careers Page

https://careers.qvcgrp.com/

HSN Products & Services

Television Shopping

HSN provides live and recorded shopping programming featuring hosts, brand representatives, celebrity guests, demonstrations, and detailed product presentations. Customers can purchase products while watching television programming or use the website and app.

Online Shopping

HSN.com allows customers to shop across thousands of items including fashion, beauty, jewelry, electronics, kitchen equipment, home goods, health products, gifts, and collectibles.

Fashion

HSN sells apparel, shoes, handbags, accessories, and other fashion merchandise from national brands, designers, personalities, and HSN-focused product lines.

Beauty Products

HSN’s beauty offering includes skincare, cosmetics, haircare, fragrance, beauty devices, and personal-care products. Live demonstrations are often used to explain product benefits and usage.

Jewelry

HSN carries fine jewelry, fashion jewelry, watches, gemstones, precious metals, designer collections, and other accessories.

Electronics

Customers can shop computers, tablets, smartphones, televisions, audio products, smart-home devices, accessories, and other electronics.

Home Products

HSN offers furniture, bedding, home décor, cleaning products, organization solutions, seasonal items, and home-improvement merchandise.

Kitchen and Food

The kitchen assortment includes cookware, small appliances, utensils, bakeware, food-storage products, specialty foods, and chef-branded merchandise.

Health and Wellness

HSN sells fitness products, wellness devices, personal-care products, supplements where offered, and other lifestyle products.

FlexPay

FlexPay allows qualifying customers to divide purchases into monthly installments without interest or a separate HSN financing fee. HSN states that purchases may generally be divided into as many as five payments, with certain promotions allowing additional installments.

ExtraFlex

ExtraFlex can provide additional installments on selected purchases when customers use qualifying HSN credit-card offers. Product eligibility and terms vary.

AutoShip

AutoShip enables eligible products to be delivered automatically on a recurring schedule. HSN maintains a dedicated AutoShip Customer Service number for questions or changes.

HSN Credit Card

HSN offers a branded credit card through its financial-services partner. Cardholders may receive qualifying promotional financing, ExtraFlex opportunities, or other card-specific benefits.

Live Chat

Customers can communicate with HSN Customer Service through Live Chat for many routine order, account, return, and shopping questions.

Easy Returns

HSN generally allows eligible merchandise to be returned within 30 days, subject to product-specific conditions and exclusions. Free exchanges are also promoted for qualifying merchandise.

HSN Mobile Shopping

HSN supports shopping through mobile devices and applications, allowing customers to browse products, watch content, place orders, and manage account information.

HSN2

HSN2 extends the brand’s video-shopping content and product programming through an additional television channel.

HSN Corporate Phone Numbers

Corporate Phone Number

484-701-1000

Corporate Headquarters Number

484-701-1000

Headquarters Number

484-701-1000

Corporate Office Number

484-701-1000.

Customer Service Number

Online-order support:

1-800-933-2887

Customer Support Number

General information / phone-order support:

1-800-284-3900.

Toll-Free Number

1-800-933-2887

Order by Phone Number

1-800-284-5757

Available 24/7.

AutoShip Number

1-800-557-0714

FlexPay Eligibility Number

1-800-879-2559.

Sales Number

Orders can be placed at:

1-800-284-5757

Billing Number

HSN does not publish one universal billing-only number.Billing and order issues can begin with 1-800-933-2887.

Regional Office Number

Not publicly listed.

Branch Office Number

Not applicable to HSN’s digital and television commerce model.

International Number

No single universal international HSN number is prominently published.

Emergency / After-Hours Number

No corporate emergency line is published.

Orders can be placed 24/7, but Customer Service operates during its published service window.

Investor Relations Number

866-876-0461

Investor Relations Email

investor@qvcgrp.com.

Media / Press Number

QVC Group media contacts vary by announcement.

Human Resources Number

A universal public HSN HR phone is not prominently published.

Careers are handled through QVC Group.

Accessibility Number

1-800-284-3900

Accessibility Email

accessibilityhsn@hsni.net.

How to Reach a Real Person at HSN

For an order placed online, call 1-800-933-2887 between 8:00 AM and 1:00 AM Eastern Time. For phone orders or general information, call 1-800-284-3900. If you need to place a new order, 1-800-284-5757 is available 24 hours a day. Before calling, have your order number, HSN account information, billing address, product number, payment method, and any previous Customer Service case details available.

Customers with AutoShip issues should call 1-800-557-0714, while FlexPay eligibility questions can use 1-800-879-2559. Because HSN’s former St. Petersburg headquarters has closed, customers should not rely on old Florida corporate-directory numbers for escalation. Current corporate matters belong to QVC Group’s West Chester campus.

How to File a Complaint Against HSN

Complaints may involve an order, return, refund, FlexPay payment, AutoShip shipment, product quality, incorrect charge, accessibility issue, account problem, delivery, or interaction with Customer Service. Keep the order number, item number, billing records, shipment tracking, screenshots, emails, and previous contact information before escalating.

Step 1: Contact Customer Service

Call 1-800-933-2887 for online orders or 1-800-284-3900 for general Customer Service. Explain the problem clearly and provide the order number, product details, transaction date, and requested resolution. Ask the representative to document the matter and retain any case number or notes from the call.

Step 2: Contact the Relevant Department

Use specialized support when possible. AutoShip complaints should go to 1-800-557-0714, FlexPay eligibility questions to 1-800-879-2559, and accessibility concerns to accessibilityhsn@hsni.net or 1-800-284-3900.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the issue, request review by a Customer Service supervisor. Provide a clear timeline, previous case number, payment or shipment records, and the exact remedy requested. Avoid opening multiple unrelated cases if one existing complaint can be escalated.

Step 4: Use the Company’s Written Complaint Channel

Use HSN’s online email/contact system or write to HSN, P.O. Box 9090, Clearwater, FL 33758. Written communication is especially useful for disputes requiring receipts, photographs, screenshots, or detailed transaction histories.

Step 5: Contact Corporate Headquarters

For a serious unresolved corporate matter, contact QVC Group, Inc., 1200 Wilson Drive, West Chester, PA 19380. Explain that the complaint concerns HSN, include the complete case history, and attach copies of relevant records.

Step 6: Use the Specialized Complaint or Dispute Department

Credit-card disputes should be raised with the HSN Card issuer when applicable. FlexPay issues should be distinguished from HSN Card financing because FlexPay itself is an HSN installment feature while the credit card is a separate financial product.

Step 7: File With the Appropriate Regulator

Depending on the issue, complaints involving consumer finance or credit may fall under federal or state financial regulators, while product safety concerns may involve the Consumer Product Safety Commission or another product regulator.

Step 8: Use Consumer Protection or Financial Dispute Options

For unresolved merchandise, advertising, refund, or transaction disputes, consumers may contact their state Attorney General or consumer-protection office. Unauthorized card charges may also be disputed with the payment-card issuer according to applicable deadlines.

Step 9: Consider Formal Legal or Arbitration Procedures

Review the HSN Conditions of Use and any product, credit, or financing agreement before pursuing legal action. Depending on the dispute, arbitration or other contractual procedures may apply. Preserve order records, correspondence, screenshots, payment statements, return tracking, and all prior responses.