Goodwill Headquarters & Corporate Office

About Goodwill

Goodwill Industries of Central Florida is a nonprofit social enterprise that operates thrift stores, donation centers and workforce-development programs throughout Central Florida. The organization collects donated clothing, furniture, household goods and other reusable merchandise, then resells qualifying items through its retail network. Revenue generated through these operations helps support job training, employment placement, career development and supportive employment programs for people facing barriers to work.

Goodwill Industries of Central Florida began serving the region in 1959, although the broader Goodwill movement traces its history to 1902, when Reverend Edgar J. Helms established the concept that later developed into Goodwill Industries. The Central Florida organization serves Brevard, Lake, Orange, Osceola, Seminole and Volusia counties and operates under the mission of Building Lives That Work, with employment and economic opportunity at the center of its nonprofit activities.

Goodwill Industries of Central Florida is headquartered at 7527 South Orange Blossom Trail, Orlando, Florida 32809. The organization is led by President and CEO Edward J. Durkee and currently employs more than 1,400 people across retail, mission services and administrative operations. It is an independent regional Goodwill nonprofit and should not be confused with Goodwill Industries International, the national organization headquartered in Maryland.

Quick Information

Corporate Phone Number

407-857-0659. This is the primary general-information and corporate contact number published by Goodwill Industries of Central Florida for its Orlando headquarters and regional organization.

Customer Service Number

407-857-0659. Goodwill Industries of Central Florida uses its general-information number for many customer, donor and organizational inquiries, while store-specific complaints should normally begin with the individual retail or donation location involved.

Corporate Office Address

Goodwill Industries of Central Florida, 7527 South Orange Blossom Trail, Orlando, FL 32809, United States. This is the organization’s current corporate and administrative office.

Headquarters Address

Goodwill Industries of Central Florida, 7527 S. Orange Blossom Trail, Orlando, Florida 32809, United States. The Orlando headquarters supports executive management, nonprofit administration, workforce-development programs and regional operations.

Email

Goodwill Industries of Central Florida does not prominently publish one universal plain-text Customer Service email address for every type of inquiry. Customers, donors and program participants should use the official Contact Us form to submit written feedback and provide the location, date of visit and complete details of the matter.

Industry

Goodwill Industries of Central Florida operates in nonprofit services, thrift retail, donations, workforce development, employment services, job training and community-support programs.

Founded

1959. Goodwill Industries of Central Florida has served the region since 1959, while the broader Goodwill movement began in 1902.

Number of Employees

More than 1,400 employees. Goodwill Industries of Central Florida currently describes its organization as having a team of more than 1,400 employees supporting retail stores, donation operations, workforce programs and administrative services.

Corporate Office Hours

Goodwill Industries of Central Florida does not prominently publish standard public walk-in hours for its corporate administrative office. Retail stores, donation centers and mission-service locations maintain their own operating schedules, so customers should verify the hours of the specific facility they plan to visit.

Website

https://www.goodwillcfl.org/ The official website provides information about thrift stores, donation centers, employment programs, career opportunities and community services.

Investor Relations

Not applicable. Goodwill Industries of Central Florida is a nonprofit organization and therefore does not have publicly traded shares, stockholders or a traditional public-company Investor Relations department.

Careers Page

https://www.goodwillcfl.org/work/ Goodwill Industries of Central Florida offers employment opportunities in thrift retail, donation operations, workforce services and administrative functions.

Goodwill Products & Services

Thrift Stores

Goodwill Industries of Central Florida operates thrift stores that sell donated and reusable merchandise at affordable prices, with inventory changing frequently based on donations received from local communities.

Clothing

Goodwill stores sell men’s, women’s and children’s clothing across numerous categories, including shirts, pants, dresses, jackets, activewear and seasonal apparel, with availability varying by store and donation inventory.

Shoes and Accessories

Participating Goodwill stores sell donated shoes, handbags, belts, hats, jewelry and other fashion accessories, providing customers with affordable secondhand shopping options.

Furniture

Selected Goodwill locations accept and sell donated furniture such as tables, chairs, desks, cabinets and household furnishings, although merchandise and donation-acceptance policies vary by location.

Household Goods

Goodwill thrift stores commonly carry kitchenware, home décor, lamps, storage products and other donated household merchandise suitable for resale.

Books and Media

Many Goodwill stores sell donated books and selected media products, with the available selection changing regularly as new donations arrive.

Electronics

Certain Goodwill stores sell eligible donated electronics and electrical products that meet the organization’s resale requirements, although product testing, availability and return terms can vary by location.

Donation Centers

Goodwill Industries of Central Florida operates donation facilities throughout its service area where individuals can contribute qualifying clothing, household goods and other reusable items.

Donation Xpress Centers

Donation Xpress locations provide convenient drop-off options for donors who want to contribute merchandise without visiting a full thrift store, helping Goodwill collect goods for resale, recycling and reuse.

Donation Receipts

Donors can request receipts for qualifying contributions to Goodwill, but individuals remain responsible for determining the value of donated property and maintaining any documentation required for tax purposes.

Job Skills Training

Goodwill provides job-skills training designed to help individuals strengthen workplace abilities, prepare for employment and become more competitive in the labor market.

Job Placement Services

Goodwill employment programs help job seekers identify opportunities, prepare for applications and interviews and connect with employers seeking qualified workers.

Career Development

Career-development services are designed to help participants move beyond immediate job placement and build skills that may support longer-term advancement and economic independence.

Supportive Employment

Goodwill provides supportive employment programs for individuals who may face disabilities or other significant barriers to traditional employment.

Goodwill Connects

Goodwill Connects provides employment and community-support assistance, and individuals seeking information about this program can call 407-235-1541 for appropriate guidance.

Sustainability

Goodwill’s donation and resale model keeps large quantities of clothing and household goods in productive use rather than sending them directly to landfills, supporting both environmental sustainability and the organization’s employment mission.

Goodwill Corporate Phone Numbers

Corporate Phone Number

407-857-0659. This is Goodwill Industries of Central Florida’s principal corporate and general-information telephone number.

Corporate Headquarters Number

407-857-0659. This number is associated with Goodwill Industries of Central Florida’s headquarters at 7527 South Orange Blossom Trail in Orlando.

Headquarters Number

407-857-0659. Customers, donors and community members can use this number when they need general organizational assistance and do not have a more specific local contact.

Corporate Office Number

407-857-0659. Routine thrift-store complaints should normally begin with the store involved, while broader organizational concerns can be routed through the corporate office.

Customer Support Number

407-857-0659. Goodwill Industries of Central Florida does not publish a separate universal consumer support hotline for every service category.

Customer Service Number

407-857-0659. Customers can also use the official Contact Us form to provide written feedback when they prefer not to call.

Toll-Free Number

Not prominently published. Goodwill Industries of Central Florida uses 407-857-0659 as its primary regional contact rather than advertising a separate toll-free Customer Service line.

Sales Number

Not applicable as a centralized corporate sales number. Merchandise sales are handled through individual Goodwill thrift stores and supported resale channels rather than a traditional corporate sales department.

Support Number

407-857-0659 for general information and 407-235-1541 for Goodwill Connects. Customers should use the number that best matches the type of assistance they need.

Billing Number

Not applicable as a universal customer billing number. Goodwill’s primary consumer activities involve retail thrift purchases and donations rather than recurring account-based billing.

Regional Office Number

Goodwill Industries of Central Florida does not publish a universal regional-office directory because the organization itself serves a defined six-county Central Florida region.

Branch Office Number

Individual thrift stores, donation centers and program locations maintain their own local telephone numbers, and customers should use the organization’s official location directory to identify the correct facility.

Local Office Number

407-857-0659. This is the main number associated with the Orlando corporate office, while individual retail and donation locations use their own telephone numbers.

International Number

Not applicable. Goodwill Industries of Central Florida is a regional U.S. nonprofit organization serving communities in Central Florida.

Emergency / After-Hours Number

211 for emergency community assistance. This is not a Goodwill corporate emergency hotline, but Goodwill’s official contact information directs people needing emergency assistance to the 211 community-resource service.

Investor Relations Number

Not applicable. Goodwill Industries of Central Florida is a nonprofit organization and does not maintain an Investor Relations telephone line.

Media / Press Number

Goodwill Industries of Central Florida does not prominently publish a permanent general media hotline on its main public Contact page, so journalists should use the organization’s current corporate communications resources or general contact channel.

Human Resources (HR) Number

Goodwill Industries of Central Florida does not prominently publish one universal public HR telephone number for outside applicants. Candidates should use the organization’s official employment resources, while general corporate inquiries can be routed through 407-857-0659.

Reservations / Booking Number

Not applicable. Goodwill Industries of Central Florida is a nonprofit thrift-retail and workforce-development organization rather than a reservation-based business.

Goodwill Connects Number

407-235-1541. This number is specifically associated with Goodwill Connects and employment or community-support assistance.

How to Reach a Real Person at Goodwill

For a question involving a Goodwill Industries of Central Florida store, donation or organizational service, call 407-857-0659. If the concern involves one specific thrift store, donation center or employment-service location, contacting that facility directly can provide faster assistance because local staff are more likely to have access to the relevant visit, transaction or donation information.

For employment and community-support assistance through Goodwill Connects, call 407-235-1541. Customers who prefer written communication can use Goodwill Industries of Central Florida’s official Contact Us form and should provide the date of the visit, exact location and complete details so the organization can route the inquiry to the correct person.

Goodwill Headquarters & Corporate Office Address

Current Goodwill Industries of Central Florida Headquarters

Goodwill Industries of Central Florida, 7527 South Orange Blossom Trail, Orlando, FL 32809, United States, Phone: 407-857-0659. This is the organization’s current corporate and administrative headquarters.

Corporate Office Address

7527 S. Orange Blossom Trail, Orlando, Florida 32809, United States. The office supports executive leadership, nonprofit administration, employment programs and regional thrift operations.

Central Florida Service Area

Goodwill Industries of Central Florida serves Brevard, Lake, Orange, Osceola, Seminole and Volusia counties, operating stores, donation facilities and workforce-development programs throughout these communities.

Goodwill Industries International Headquarters

Goodwill Industries of Central Florida is an independent regional nonprofit affiliated with the broader Goodwill movement. Goodwill Industries International maintains its national headquarters in Maryland, so the national headquarters should not be confused with the Orlando office of Goodwill Industries of Central Florida.

Retail and Donation Network

Goodwill Industries of Central Florida operates thrift stores, Donation Xpress centers and other donation facilities throughout Central Florida, while each location maintains its own address, operating hours and local contact information.

Nonprofit Status

Goodwill Industries of Central Florida operates as a nonprofit social enterprise, with revenue from retail activities supporting job training, employment placement and other mission-related programs rather than being distributed to shareholders.

How to File a Complaint Against Goodwill

Customers, donors and program participants experiencing a problem with Goodwill Industries of Central Florida should identify the exact store, donation center or service involved and gather relevant documentation before beginning the complaint process.

Step 1: Contact the Location

Contact the store, donation center or service location where the issue occurred and ask to speak with the manager or appropriate supervisor, providing the date and details of the visit.

Step 2: Keep Transaction Information

Retain receipts, donation documentation, photographs or other information connected with the issue so Goodwill staff can accurately review what occurred.

Step 3: Contact Corporate Information

Call 407-857-0659 and explain the concern, including the specific Goodwill location involved and any previous attempts to resolve the matter directly with local management.

Step 4: Submit the Contact Form

Use Goodwill Industries of Central Florida’s official Contact Us form to provide written feedback and include the date of the visit, location and complete details so the complaint can be routed correctly.

Step 5: Keep Complaint Documentation

Save receipts, screenshots, photographs, email responses and notes from telephone conversations so that you have a complete record of the complaint process.

Step 6: Follow Up With Management

If the initial response does not resolve the issue, follow up with the store manager or corporate team and explain what part of the complaint remains unresolved.

Step 7: Contact Goodwill Connects When Appropriate

For concerns specifically involving Goodwill Connects or employment-support services, call 407-235-1541 so the matter reaches the appropriate program team.

Step 8: Request Additional Review

If the issue remains unresolved after local and corporate contact, ask whether it can be reviewed by an appropriate regional, mission-services or administrative leader.

Step 9: Contact Corporate Headquarters

For broader unresolved correspondence, contact Goodwill Industries of Central Florida, 7527 S. Orange Blossom Trail, Orlando, FL 32809, Phone: 407-857-0659, and clearly explain the previous steps already taken.

Step 10: Consider an Appropriate External Process

If a significant consumer, donation or nonprofit-service concern remains unresolved, consider the consumer-protection, payment-dispute or nonprofit oversight resources that apply to the specific type of issue.