Foundever
About Foundever
Foundever is a global customer experience, digital operations, outsourcing, analytics, and technology services company. It works behind the scenes for major consumer and enterprise brands, providing customer care, technical support, sales and retention, collections, back-office operations, trust and safety, multilingual support, artificial intelligence, analytics, and other customer-experience services. Current company information reports approximately 130,000 associates, operations in 45 delivery countries, support in more than 60 languages, and approximately 9 million customer interactions every day.
The business known today as Foundever traces its modern origins to 1994, when Laurent Uberti and Olivier Camino created what became Groupe Acticall while studying in Nice, France. The company later acquired Sitel in 2015 and SYKES in 2021. On March 1, 2023, Sitel Group officially changed its global brand name to Foundever.
An important distinction for this page is that Foundever’s global headquarters is in Luxembourg, while its principal U.S. corporate operation is in Miami, Florida. Foundever officially lists Foundever Operating Corporation, 600 Brickell Avenue, Suite 3200, Miami, FL 33131-3089 with phone 866-957-4835. The company currently operates under interim CEO Benoît Leclercq following leadership changes effective July 31, 2026.
Quick Information
Corporate Phone Number
866-957-4835
Foundever officially publishes this number with Foundever Operating Corporation’s Miami office.
Customer Service Number
Foundever does not operate one universal consumer Customer Service number for customers of the hundreds of brands it supports.
For Foundever corporate or U.S. business inquiries:
866-957-4835
If a caller has a problem with a company whose Customer Service happens to be outsourced to Foundever, the caller should normally contact that brand using the number listed on the brand’s own website, bill, account, or product documentation.
U.S. Corporate Office Address
Foundever Operating Corporation
600 Brickell Avenue
Suite 3200
Miami, FL 33131-3089
United States
U.S. Headquarters Address
Foundever Operating Corporation
600 Brickell Avenue, Suite 3200
Miami, FL 33131-3089
United States
Foundever’s own legal-business verification page confirms this address and phone number.
Global Headquarters
Foundever Group
18 Rue Robert Stumper
L-2557 Luxembourg
Grand Duchy of Luxembourg
Foundever’s current privacy documentation identifies this Luxembourg address for its Data Protection Officer and global corporate correspondence. Its official locations page also confirms that its global headquarters is in Luxembourg.
Privacy / Data Protection: privacy@foundever.com
Foundever generally routes sales, partnership, applicant, and business inquiries through its online Contact Us forms rather than publishing a single universal corporate email.
Industry
Customer Experience Management, Business Process Outsourcing, Digital Operations, Contact Centers, AI, Analytics, Technical Support and Customer Service Outsourcing
Founded
1994
The business now known as Foundever was founded by Laurent Uberti and Olivier Camino.
Sitel Rebrand to Foundever
March 1, 2023
Sitel Group officially transitioned to the Foundever brand following its integration with SYKES and other customer-experience businesses.
Current Interim CEO
Benoît Leclercq
Foundever currently identifies Benoît Leclercq as Interim Chief Executive Officer.
Chief Operating Officer
Darryl Hill
Chief Financial Officer
Nordine Benbekhti
Chief Legal Officer
Carole Bohrer
Chief People Officer
Iñaki Cebollero
These executives are listed on Foundever’s current leadership page.
Number of Employees / Associates
Approximately 130,000 associates worldwide
Current Foundever corporate pages use the 130,000 figure.
U.S. Workforce
11,000+ associates
Foundever currently reports more than 11,000 associates working across its U.S. business.
Countries
45 delivery countries
Languages
60+ languages
Daily Customer Interactions
Approximately 9 million per day.
Client Scale
Foundever says it supports:
800+ leading brands worldwide.
Ownership
Privately held
Foundever Group S.A. is a private company rather than a publicly traded corporation.
Corporate Office Hours
Foundever does not publish universal public walk-in hours for its Miami corporate office.
Business visitors should arrange a meeting in advance.
Website
Careers Page
Foundever recruits across customer service, operations, human resources, IT, technical support, finance, business development, sales, analytics, AI, corporate functions, and work-from-home roles.
Investor Relations
Not applicable in the conventional public-company sense.
Foundever is privately held and does not maintain a retail shareholder Investor Relations department.
Foundever Products & Services
Foundever primarily sells services to businesses rather than products directly to individual consumers. Its capabilities cover customer support, digital operations, technology, AI, analytics, and customer-lifecycle management.
Customer Care
Foundever provides outsourced customer-service teams for major brands across voice, email, chat, social media, and other channels.
Its global scale allows companies to operate multilingual customer care across onshore, nearshore, offshore, work-at-home, and hybrid environments.
Contact Center Outsourcing
Companies can outsource some or all of their contact-center operations to Foundever.
Services include staffing, training, workflow management, quality control, technology, reporting, customer communications, and operational optimization.
Technical Support
Foundever delivers multilingual IT and product-support services for businesses and their customers.
Support capabilities include incident management, account administration, onboarding, authentication, request management, troubleshooting, knowledge management, and remote support.
Sales Services
Foundever provides inbound and outbound sales support for companies seeking to increase conversions and customer value.
Its programs can include lead qualification, account management, upselling, cross-selling, subscription sales, and product education.
Customer Retention
Retention services are designed to help brands reduce churn and maintain customer relationships.
Foundever combines trained sales and service agents, analytics, and customer-behavior data to support renewals, loyalty, and win-back programs.
Collections
Foundever offers first-party debt collection and account-recovery services.
Its collections business combines trained agents with AI, analytics, customer segmentation, compliance processes, and automated self-service tools.
Back-Office Support
Foundever handles non-customer-facing processes that businesses may wish to outsource.
These can include administrative work, document processing, account management, transaction support, data handling, and operational workflows.
Trust & Safety
Foundever provides trust-and-safety operations for digital platforms and online brands.
Services can support content moderation, platform integrity, policy enforcement, user safety, fraud prevention, and related review processes.
Multilingual Support
Foundever supports more than 60 languages across its worldwide delivery operation.
Multilingual hubs can help international brands serve customers in multiple regions without building separate support operations in every market.
Work-at-Home Support
Foundever operates customer-experience programs using remote associates.
Its work-at-home model allows clients to add geographic flexibility and access wider labor markets.
Hybrid Customer Support
Hybrid operations combine physical contact centers with remote agents.
This allows brands to scale staffing and adjust capacity based on seasonal demand, campaigns, or changing customer volumes.
Rightshoring
Foundever helps companies choose combinations of onshore, nearshore, offshore, and remote delivery locations.
The objective is to balance cost, language skills, cultural alignment, security, service quality, and availability.
Artificial Intelligence
Foundever develops and integrates AI into customer-experience operations.
Its current strategy includes AI-assisted agents, automated workflows, conversational AI, generative AI, analytics, and agentic customer-service technologies.
Conversational AI
Conversational AI solutions allow brands to automate selected customer conversations using intelligent virtual assistants.
These systems can answer common questions, collect information, route customers, and transition complex cases to human agents.
Generative AI
Foundever works with generative AI for customer support, knowledge management, agent assistance, automated responses, and CX transformation.
The company positions AI as a way to improve human-agent productivity rather than simply replacing all human interaction.
CX Analytics
Foundever uses customer-interaction data to help businesses understand customer behavior and operational performance.
Analytics can cover customer sentiment, quality assurance, contact drivers, risk, conversion, loyalty, and process improvement.
Interaction Analytics
Speech, text, and interaction analytics can be applied across customer conversations to identify trends and performance opportunities.
Foundever says insights from millions of daily conversations inform its analytics programs.
Advanced Analytics
Advanced analytics combines structured and unstructured customer data with AI and predictive techniques.
These services help clients forecast behavior, identify operational inefficiencies, and improve customer journeys.
Contact Center as a Service
Foundever provides cloud contact-center capabilities that help organizations operate customer support across channels.
CCaaS solutions can support scalability, remote operations, workforce management, routing, and integration with digital customer-service tools.
Experience Orchestration
Experience orchestration is designed to connect different customer touchpoints and workflows.
Automation can route customers to the appropriate digital or human support channel based on context and need.
CX Strategy and Design
Foundever advises companies on customer-experience transformation.
This can include customer journey design, operating-model improvements, technology strategy, channel strategy, and experience optimization.
Self-Service
Foundever develops customer self-service options that allow routine needs to be resolved without a live agent.
Examples include knowledge bases, automated workflows, conversational bots, and digital account-management tools.
Case Management
Case-management tools consolidate customer cases and help teams resolve more complicated issues.
This can reduce repeat contacts and provide agents with more complete information during support interactions.
Digital Operations
Foundever provides specialized digital operational services including:
Collections
Know Your Customer (KYC)
Sales
Trust & Safety
Technical Support
Analytics
AI Services.
Learning and Development
Foundever provides training and workforce-development capabilities for customer-service and technical-support teams.
Programs can use digital learning, simulations, microlearning, coaching, and role-specific training.
Foundever Corporate Phone Numbers
Foundever does not operate like a consumer retailer with separate billing, order, returns, and reservation lines. Its main corporate contacts are primarily designed for business clients, corporate matters, recruiting, and privacy.
U.S. Corporate Phone Number
866-957-4835.
U.S. Corporate Headquarters Number
866-957-4835
Miami Office Number
866-957-4835
General Customer Service Number
There is no universal Foundever Customer Service line for all of the third-party brands whose customer support Foundever handles.
Consumers should contact the company or brand they purchased from.
Business Sales Contact
Foundever primarily handles sales inquiries through:
https://foundever.com/contact-us/
Client Support Number
Client support arrangements are generally contract-specific.
Existing enterprise clients should use their assigned account, operations, or commercial contact.
Applicant Support Number
Foundever does not publish one universal applicant phone number.
Job-related questions can be submitted through:
https://jobs.foundever.com/content/Contact-Us/
Human Resources Number
No universal public HR phone number is prominently published.
Privacy Email
privacy@foundever.com.
U.S. Privacy Mailing Address
Foundever Operating Corporation
600 Brickell Ave, Suite 3200
Miami, FL 33131
Attention: Privacy Department.
Global Data Protection Address
Foundever Group
18 Rue Robert Stumper
L-2557 Luxembourg
Attention: Data Protection Officer.
Toll-Free Number
866-957-4835
This is the primary verified public U.S. corporate number.
Billing Number
Foundever does not publish a universal billing line.
Enterprise customers should use their contractual account or finance contact.
Sales Number
No separate universal telephone sales number is prominently published.
Regional Office Number
Foundever has offices across dozens of countries, but there is no single universal regional-office phone number.
International Number
International contacts vary by country.
Foundever’s global location directory is available at:
https://foundever.com/locations/
Media / Press Number
No permanent universal media telephone number is prominently published on Foundever’s main current corporate pages.
Investor Relations Number
Not applicable for ordinary investors because Foundever is privately held.
Emergency / After-Hours Number
Foundever does not publish a public corporate emergency hotline.
How to Reach a Real Person at Foundever
For a U.S. corporate inquiry, call 866-957-4835. For business-development questions, companies looking to outsource customer experience operations should use Foundever’s official Contact Us page so the request can be routed to the appropriate commercial team.
If your issue concerns a company whose Customer Service happens to be provided by Foundever, contact that company directly rather than calling Foundever headquarters. Foundever agents commonly answer phones, email, chat, and social channels under their client’s brand, so Foundever corporate staff generally cannot replace the brand’s established escalation process.
Foundever Headquarters & Corporate Office Address
The HeadquarterLocation page is filed under Florida because Foundever maintains a major U.S. corporate office in Miami.
U.S. Corporate Headquarters
Foundever Operating Corporation
600 Brickell Avenue
Suite 3200
Miami, FL 33131-3089
United States
Phone: 866-957-4835.
Global Headquarters
Foundever’s official location information states:
Global Headquarters: Luxembourg.
Current global privacy correspondence uses:
18 Rue Robert Stumper
L-2557 Luxembourg
Grand Duchy of Luxembourg.
Current Interim CEO
Benoît Leclercq
He took over interim leadership following changes effective July 31, 2026. The board has engaged an executive-search firm to identify the company’s next permanent Chief Executive Officer.
July 2026 Leadership Changes
Laurent Uberti stepped down as Group CEO and Executive Chairman.
Olivier Camino stepped down as Deputy Chief Executive Officer.
Both changes were effective:
July 31, 2026.
Current Chief Operating Officer
Darryl Hill
Current Chief Financial Officer
Nordine Benbekhti
Americas General Manager
Cleveland Sellers III.
Current Global Workforce
Approximately 130,000 associates.
Current U.S. Workforce
11,000+ associates
U.S. Locations
10+ locations
U.S. Client Scale
100+ clients.
Global Daily Interaction Scale
Approximately 9 million customer experiences each day.
Current Financial Restructuring
On August 17, 2026, Foundever announced completion of a recapitalization that reduced debt by almost:
$900 million
Existing majority shareholders also invested:
$225 million in common equity.
Private Company Status
Foundever remains:
Privately held
It therefore has no ordinary NYSE or Nasdaq stock ticker.
How to File a Complaint Against Foundever
A Foundever complaint should first be categorized correctly. A consumer who is unhappy with a product or service from one of Foundever’s clients should normally complain to the client brand, while a Foundever employee, job applicant, enterprise client, privacy requester, or business partner should use Foundever’s own channels.
Step 1: Identify Whether Foundever or Its Client Owns the Issue
Determine whether the complaint is actually about Foundever itself or a company for which Foundever provides outsourced support. If the matter concerns an airline, bank, retailer, technology company, insurance company, healthcare organization, or another Foundever client, use that company’s Customer Service and escalation channels first. Foundever provides services for more than 800 brands, but the underlying client normally remains responsible for its own products, accounts, refunds, and policies.
Step 2: Contact the Appropriate Foundever Department
For a direct U.S. corporate concern, call 866-957-4835 or use https://foundever.com/contact-us/. Job applicants can use Foundever’s careers Contact Us form, while enterprise customers should contact their assigned account or commercial representative. Explain the issue clearly, provide relevant names and dates, and ask that the matter be documented and routed to the appropriate department.
Step 3: Use the Privacy Department for Data Concerns
Privacy or personal-data concerns can be sent to privacy@foundever.com. U.S. written privacy correspondence can be mailed to Foundever Operating Corporation, 600 Brickell Ave, Suite 3200, Miami, FL 33131, Attention: Privacy Department. Keep copies of any request, identity-verification information, and response received.
Step 4: Send Formal Written Correspondence to the U.S. Corporate Office
For a serious unresolved U.S. corporate matter, send written correspondence to Foundever Operating Corporation, 600 Brickell Avenue, Suite 3200, Miami, FL 33131-3089. Include your contact information, relationship to Foundever, prior case or correspondence details, important dates, and a clear description of the resolution requested. Keep copies of all materials and proof of delivery.
Step 5: Use the Appropriate External Process if Necessary
The correct external route depends on the issue. Employment complaints may involve the appropriate labor or employment agency, privacy concerns can involve applicable privacy regulators, and collection-related issues may involve consumer-finance or debt-collection regulators depending on the circumstances. Complaints relating to a Foundever client should normally be escalated to the regulator responsible for that client’s industry rather than treating Foundever as the seller or service provider.
