-
- Dollar Rent A Car
About Dollar Rent A Car
Dollar Rent A Car is a major international vehicle rental brand offering cars, SUVs, vans, and other rental vehicles to leisure and business travelers. The brand operates through airport locations, neighborhood rental offices, corporate locations, franchises, and independent agency operators in the United States and international markets.
Dollar is part of The Hertz Corporation, which also operates the Hertz and Thrifty rental brands. Hertz acquired Dollar Thrifty Automotive Group in 2012, bringing Dollar and Thrifty into the Hertz organization. Today, Hertz provides the fleet, reservation technology, operational support, and broader corporate infrastructure used by the Dollar brand.
The current worldwide headquarters of Hertz Global Holdings and The Hertz Corporation is located at 8501 Williams Road, Estero, Florida 33928. Hertz’s 2025 annual filing confirms this as the company’s principal executive office and identifies 239-301-7000 as the corporate phone number.
Quick Information
Corporate Phone Number
239-301-7000
This is the current verified corporate headquarters number for Dollar’s parent company, The Hertz Corporation.
Customer Service Number
1-800-800-4000
Dollar currently publishes this number for reservations, rental assistance, reservation changes, and general Customer Support.
Corporate Office Address
Dollar Rent A Car / The Hertz Corporation
8501 Williams Road
Estero, FL 33928
United States
Headquarters Address
The Hertz Corporation
8501 Williams Road
Estero, FL 33928
United States
Dollar operates as a Hertz brand, so the Estero headquarters is the strongest current corporate headquarters address for the brand.
Dollar does not prominently publish one universal general Customer Service email address for all rental issues.
Customers should use Dollar’s Support Center, online Contact Us process, or the relevant telephone support number.
Media Relations: mediarelations@hertz.com
Investor Relations: investorrelations@hertz.com
Industry
Car Rental, Vehicle Rental, Transportation, Travel Services, Mobility and Fleet Services
Founded
1965
Dollar Rent A Car traces its history to the mid-1960s and grew into a major U.S. rental-car brand before becoming part of Dollar Thrifty Automotive Group and later Hertz.
Number of Employees
Dollar does not publish a separate verified employee count for the Dollar brand.
Employees supporting Dollar are included within the broader Hertz organization, so Hertz’s total workforce should not be presented as a Dollar-only employee figure.
Corporate Office Hours
Dollar does not publish standard public walk-in hours for the Estero corporate headquarters.
Reservations and Customer Support availability varies by service.
Website
Investor Relations
Dollar is not separately publicly traded.
Its parent company is Hertz Global Holdings, Inc.
Investor Relations:
Careers Page
Dollar and Thrifty opportunities in the United States are managed through Hertz’s careers organization.
Dollar Rent A Car Products & Services
Dollar provides short-term and extended vehicle rentals for leisure travelers, business customers, airport passengers, local renters, and corporate accounts.
Economy Car Rentals
Dollar offers economy-class vehicles designed for customers who want lower rental rates and fuel-efficient transportation.
Specific vehicle models vary by location and fleet availability.
Compact Car Rentals
Compact vehicles provide additional space compared with economy cars while remaining suitable for city driving and smaller travel groups.
Midsize Car Rentals
Midsize vehicles are available for customers who want a balance between passenger room, luggage capacity, and fuel economy.
Full-Size Car Rentals
Full-size cars offer increased passenger and luggage capacity.
They can be useful for longer road trips, families, and business travel.
Premium Car Rentals
Selected Dollar locations offer premium vehicles with upgraded interiors, comfort features, and larger cabins.
Vehicle availability varies substantially by location.
SUV Rentals
Dollar rents SUVs in multiple sizes.
Options can include compact SUVs, midsize SUVs, standard SUVs, and larger vehicles depending on the fleet available at the selected rental office.
Minivan Rentals
Minivans are available at participating locations for families and larger travel groups.
These vehicles typically provide additional seating and luggage capacity.
Passenger Vans
Certain Dollar locations may offer larger passenger vans.
Availability and driver requirements vary according to location and vehicle type.
Convertible Rentals
Convertible vehicles may be available at selected rental locations.
Specific makes and models are never guaranteed unless explicitly stated in the reservation.
Pickup Truck Rentals
Some Dollar locations offer pickup trucks for qualifying rentals.
Availability varies by market.
Airport Car Rentals
Airport locations are an important part of Dollar’s business.
Dollar operates at major U.S. airports and selected international airports, providing vehicles for travelers arriving by air.
Neighborhood Rental Locations
Dollar also operates off-airport and neighborhood rental locations.
Some of these locations may be corporate, franchised, or independently operated under Hertz’s agency-operator model.
Online Reservations
Customers can reserve vehicles directly through Dollar.com.
The booking system allows renters to select a location, dates, vehicle category, and available extras.
Reservation Management
Customers can view, modify, or cancel qualifying reservations through Dollar’s online reservation system.
If a reservation cannot be accessed online, Dollar currently directs customers to call:
1-800-800-4000.
Dollar Express Rewards
Dollar Express Rewards is the brand’s loyalty program.
Members can manage account information, review past rentals, access pending reservations, and view qualifying reward activity.
Business Rentals
Dollar provides vehicle rental programs for business travelers and corporate customers.
Programs can include negotiated rates, account identifiers, business travel benefits, and centralized rental arrangements.
Dollar 4Business
Dollar 4Business provides corporate rental benefits for qualifying companies.
Benefits can vary by account and may include negotiated pricing and travel-related rental features.
Long-Term Rentals
Dollar offers extended and multi-month vehicle rentals in qualifying markets.
These arrangements can be useful for temporary work assignments, relocation, extended travel, or replacement transportation.
One-Way Rentals
Many Dollar locations allow customers to pick up a vehicle in one location and return it to another.
One-way fees, restrictions, and availability depend on the rental route.
Additional Driver Options
Dollar allows qualifying additional drivers to be added to rentals.
Fees and eligibility rules can depend on the rental agreement, corporate account, location, or promotional program.
Child Safety Seats
Participating Dollar locations offer child safety seats for an additional charge.
Availability should be confirmed before travel.
Rental Protection Products
Dollar offers optional rental protection products at many locations.
Products may include Loss Damage Waiver and other forms of rental-related protection, subject to location-specific terms.
Premium Emergency Roadside Service
Dollar offers Premium Emergency Roadside Service as an optional product at participating locations.
The service can cover qualifying non-mechanical problems such as lost keys, flat tires, and vehicle lockouts according to current rental terms.
Basic Emergency Roadside Assistance
Basic mechanical assistance is included with qualifying rentals when the rental vehicle develops a covered mechanical problem.
Customers should contact Dollar before arranging independent towing.
Rental Accessories
Selected Dollar locations sell or provide travel accessories.
Current examples can include chargers, USB cables, headphones, portable battery packs, and phone holders.
Lost and Found
Dollar provides online Lost and Found tools for customers who leave personal property in rental vehicles or locations.
Customers should report missing property as quickly as possible.
Rental Receipts
Customers can retrieve qualifying rental receipts through Dollar’s online systems.
Express Rewards members can also review previous rental information through their accounts.
Dollar Rent A Car Corporate Phone Numbers
Dollar publishes different phone numbers for reservations, roadside assistance, vehicle damage, toll questions, franchising, and other rental-related needs.
Corporate Phone Number
239-301-7000
This is the current corporate number for The Hertz Corporation at its Estero headquarters.
Corporate Headquarters Number
239-301-7000
Headquarters Number
239-301-7000
Corporate Office Number
239-301-7000
This number is for the parent corporate headquarters rather than ordinary reservation support.
Customer Service Number
1-800-800-4000
Dollar publishes this number for Customer Support and reservation-related assistance.
Customer Support Number
1-800-800-4000
Reservations Number
1-800-800-4000
Customers can call this number if they need assistance making, locating, modifying, or canceling qualifying reservations.
Toll-Free Number
1-800-800-4000
This is Dollar’s primary verified U.S. toll-free customer contact.
Emergency Roadside Assistance Number
1-800-235-9393
Dollar publishes this number for U.S. and Canadian roadside assistance involving mechanical problems, flat tires, lockouts, lost keys, and other qualifying issues.
Canada Roadside Assistance Number
1-877-354-5391
Dollar has also published this Canada-specific roadside number for Premium Emergency Roadside Service.
Vehicle Damage Support Number
1-888-222-4700
Dollar’s current damage-support page directs customers with vehicle-damage questions or concerns to this number.
Current published hours:
6:00 AM to 10:00 PM Central Time, seven days a week.
PlatePass Toll Support Number
1-877-411-4300
Dollar directs customers with PlatePass toll-charge questions to this number.
PlatePass Support Email
information@platepass.com
Sales Number
For ordinary consumer rentals:
1-800-800-4000
Dollar does not publish a separate nationwide consumer Sales department number.
Support Number
1-800-800-4000
Billing Number
Dollar does not publish one universal number labeled specifically as a Billing Department line.
Customers with post-rental billing questions should begin through Dollar Support or use the appropriate billing topic within the Support Center.
Regional Office Number
Dollar does not publish one universal Regional Office number.
Contacts vary by location, franchise structure, and country.
Branch Office Number
Individual Dollar rental locations maintain their own local phone numbers.
Customers should use Dollar’s Location Finder to identify the rental office involved.
Local Office Number
Local numbers vary by rental location.
Locations:
https://www.dollar.com/us/en/location
International Number
International contacts vary according to country.
Dollar also maintains franchise and partner operations in Canada, Europe, Latin America, the Caribbean, the Middle East, Africa, and Asia-Pacific.
Emergency / After-Hours Number
For vehicle emergencies during a rental:
1-800-235-9393
Roadside assistance is available 24 hours a day, seven days a week.
Investor Relations Number
Dollar does not maintain a separate Investor Relations department.
Investor inquiries should be directed to Hertz Global Holdings.
Investor Relations Email
investorrelations@hertz.com
Media / Press Number
Hertz does not prominently publish one permanent general media phone number on its current media-resource page.
Media / Press Email
mediarelations@hertz.com
This is the current official media contact for Hertz and its brands.
Human Resources Number
Dollar does not publish one universal HR telephone number for applicants.
Careers should be accessed through Hertz:
Reservations / Booking Number
1-800-800-4000
This is the primary Dollar booking and reservation-assistance number.
Dollar Rent A Car Franchise Contacts
Dollar continues to provide franchise and independent operator opportunities in selected markets.
U.S. Franchise Development Address
Dollar Thrifty Automotive Group, Inc.
Attn: Franchise Development
5310 E. 31st Street
Tulsa, OK 74135
United States
Dollar’s current franchise pages continue to use this Tulsa address for franchise-development functions.
Franchise Development Phone
Current Dollar franchise pages publish contacts including:
918-669-2219
and
918-669-2112
These numbers are intended for franchise-development inquiries, not general rental Customer Service.
How to Reach a Real Person at Dollar Rent A Car
Customers who need assistance with a Dollar reservation can call 1-800-800-4000. This number is currently used for reservations and Customer Support, including situations where a reservation cannot be located or changed through the website. Before calling, have your confirmation number or rental-record number, renter’s name, pickup location, rental dates, and payment information available.
If the customer is currently driving a Dollar vehicle and experiences a mechanical problem, flat tire, lockout, lost key, or another roadside issue, the better number is 1-800-235-9393. Customers should contact Dollar before arranging independent towing because unauthorized towing or repairs may create additional complications under the rental agreement.
Dollar Rent A Car Headquarters & Corporate Office Address
Dollar Rent A Car is currently a brand of The Hertz Corporation.
The parent company’s principal worldwide headquarters is:
The Hertz Corporation
8501 Williams Road
Estero, FL 33928
United States
Corporate Phone: 239-301-7000
Hertz’s fiscal 2025 Form 10-K confirms that the company owns its worldwide headquarters facility at this address.
Estero Corporate Headquarters
The Hertz Corporation / Hertz Global Holdings, Inc.
8501 Williams Road
Estero, FL 33928
United States
This is the current parent corporate headquarters supporting Hertz, Dollar, Thrifty, and related mobility operations.
Current Dollar Corporate Structure
Dollar Rent A Car is not a separately publicly traded corporation with an independent Florida headquarters.
It operates as part of:
The Hertz Corporation
and
Hertz Global Holdings, Inc.
Former Dollar Thrifty Headquarters
Dollar Thrifty Automotive Group historically maintained significant headquarters and corporate operations in Tulsa, Oklahoma.
Older records may show:
5330 E. 31st Street
Tulsa, OK 74135
and nearby 5310 E. 31st Street addresses.
These should not be presented as Dollar’s current principal corporate headquarters.
Current Tulsa Operations
Hertz continues to maintain facilities in Oklahoma where reservation processing, technology, finance, accounting, and related corporate functions are performed.
The current Hertz annual filing confirms that the company leases facilities in Oklahoma City, Oklahoma, for reservation, information-technology, finance, and accounting functions.
Franchise Development Office
Dollar’s official franchise pages continue to use:
Dollar Thrifty Automotive Group, Inc.
5310 E. 31st Street
Tulsa, OK 74135
for U.S. franchise-development contacts.
This should be described as a franchise-development address rather than Dollar’s current worldwide headquarters.
Parent Company
Dollar’s parent company is:
The Hertz Corporation
Hertz Global Holdings, Inc. is the publicly traded holding company.
Parent Company Stock Symbol
Hertz Global Holdings is publicly traded on Nasdaq under ticker symbol:
HTZ
Investor Relations
Corporate Media Contact
Email: mediarelations@hertz.com
Dollar Rental Locations
Dollar maintains airport and off-airport rental locations in the United States and international markets.
Locations:
https://www.dollar.com/us/en/location
How to File a Complaint Against Dollar Rent A Car
Customers who have a complaint involving a reservation, rental charge, vehicle condition, deposit, refund, roadside incident, employee interaction, damage claim, toll charge, lost property, or another Dollar service should gather all relevant records before contacting the company. Keep your rental agreement, confirmation number, final receipt, pickup and return locations, photographs, card statement, damage documentation, and any previous support case information. A complete record can help Dollar identify the exact rental and determine which department should review the complaint.
Step 1: Contact the Dollar Rental Location
Begin by contacting the Dollar location where the vehicle was picked up or returned and ask to speak with a manager. Explain the complaint clearly and provide your rental agreement number, reservation number, dates, vehicle information, and receipt. Local management can often resolve problems involving vehicle cleanliness, pickup delays, fuel charges, return issues, staff interactions, or location-specific service. Clearly explain the resolution you are requesting and allow the location an opportunity to investigate the matter. Keep the manager’s name, date of contact, and any explanation or promised follow-up.
Step 2: Contact Dollar Customer Support
If the rental location cannot resolve the issue, call Dollar Customer Support at 1-800-800-4000 or use the official Support Center at https://www.dollar.com/us/en/support. Provide your rental-record or confirmation number and a concise chronological explanation of the complaint. Mention any discussion you already had with the rental location and explain what remains unresolved. Ask the representative to document the complaint and provide a case or reference number when available. Keep copies of receipts, emails, chat transcripts, and other communication.
Step 3: Use the Specialized Support Team When Necessary
Certain Dollar complaints should be directed to specialized departments. Vehicle damage questions can be raised at 1-888-222-4700, toll-charge issues through PlatePass at 1-877-411-4300, and roadside issues during an active rental at 1-800-235-9393. Explain any previous Customer Support contacts and provide the same rental information so the specialist can locate the correct record. If the dispute involves a charge, retain the final rental receipt and card statement. Using the correct specialized support channel can make the complaint easier to investigate.
Step 4: Escalate a Serious Complaint to Hertz Corporate Headquarters
For a serious unresolved matter that appropriately requires corporate review, written correspondence can be directed to The Hertz Corporation, 8501 Williams Road, Estero, FL 33928, United States. Include your full contact details, Dollar rental agreement number, rental location, pickup and return dates, prior support case numbers, and a chronological explanation of what occurred. State the resolution you are requesting and include copies rather than originals of supporting documents. Avoid sending unnecessary payment-card information or other sensitive credentials. Keep a complete copy of the complaint and proof of delivery.
Step 5: Use an Appropriate External Complaint Process if Necessary
If a serious rental dispute remains unresolved, the appropriate external process depends on the nature of the issue. Credit-card or billing disputes may involve the customer’s card issuer, while certain consumer complaints may be submitted to a state consumer-protection agency or Attorney General’s office. Insurance, collision, or liability matters can require involvement from insurers or claims administrators. Customers should preserve the rental agreement, photographs, receipts, final bill, support case numbers, emails, and other correspondence before escalating externally. These records can help demonstrate both the underlying issue and the efforts already made to resolve it directly with Dollar.
