CITY Furniture
City Furniture is a privately held home-furnishings retailer headquartered in Tamarac, Florida. The company traces its roots to 1971, when Kevin Koenig opened the first Waterbed City with approximately $1,500. The business later evolved into City Furniture and expanded from specialty waterbeds into a broad home-furnishings retailer selling living-room, bedroom, dining-room, outdoor, office, mattress, décor, appliance, electronics, and related products. Current company career materials describe City Furniture as one of Florida’s leading furniture retailers, with more than 30 CITY and Ashley HomeStore locations in its established market network.
City Furniture’s corporate operations remain based in Tamarac, Florida, where its headquarters, distribution, customer-service, merchandising, technology, marketing, accounting, design, and other business teams operate. Current 2026 job postings continue to use 6701 N Hiatus Road, Tamarac, FL 33321, and current company protection-plan documentation also lists that address for City Furniture.
The company remains privately held and family influenced. Keith Koenig has long served as a senior leader of City Furniture and has been identified by the company as CEO. City Furniture continues expanding across Florida while developing distribution capabilities, nationwide shipping, online shopping, design services, customer pickup, and enhanced delivery options.
954-597-2200
This number has historically been associated with City Furniture’s Tamarac corporate headquarters. For current consumer purchases and support, customers should generally use City Furniture’s dedicated Customer Care or online-sales channels rather than relying solely on the corporate switchboard.
For customer-service and product-protection assistance:
954-718-3344
For online sales assistance
954-718-3350
Online Sales Specialists are currently available daily from approximately 8:00 AM to 10:00 PM ET.
City Furniture, Inc.
6701 N Hiatus Road
Tamarac, FL 33321
United States
City Furniture, Inc.
6701 N Hiatus Road
Tamarac, FL 33321
United States
Current City Furniture employment and protection-plan documents continue to identify this location as a central corporate, warehouse, and administrative site.
Current consumer support materials publish:
customerservice@cityhome.com
For nationwide shipping claims:
Shippingclaims@cityhome.com.
Furniture Retail, Mattresses, Home Décor, Interior Design, Appliances, Electronics, E-Commerce and Home Delivery
1971
The company began as Waterbed City before evolving into City Furniture.
Kevin Koenig
Keith Koenig
City Furniture’s own historical corporate responsibility materials identify Keith Koenig as CEO.
City Furniture’s careers platform currently describes the company as operating more than 30 CITY and Ashley HomeStore locations throughout Florida, with continued expansion plans.
Privately held
City Furniture is not publicly traded and does not maintain a conventional shareholder Investor Relations department.
City Furniture does not prominently publish walk-in corporate-office hours for the Tamarac headquarters. Customers should contact Customer Care before visiting for a corporate matter.
https://www.cityfurniture.com/
Not applicable in the traditional public-company sense.
https://jobs.cityfurniture.com/
City Furniture recruits across retail sales, distribution, delivery, customer care, merchandising, IT, e-commerce, marketing, finance, design, facilities, and corporate operations.
City Furniture sells sofas, sectionals, loveseats, recliners, sleeper sofas, accent chairs, ottomans, coffee tables, end tables, entertainment furniture, and other living-room products. Its assortment covers multiple design styles and price points, including modular, performance-fabric, leather, power-reclining, and storage-oriented configurations.
Bedroom merchandise includes beds, mattresses, dressers, chests, nightstands, mirrors, benches, bedroom sets, adjustable bases, and related accessories. Customers can purchase complete collections or individual pieces depending on their room size and design preferences.
City Furniture offers dining tables, chairs, benches, counter-height sets, bar stools, servers, buffets, cabinets, and complete dining collections. Its product mix supports casual dining, formal dining, smaller apartments, and large family dining spaces.
The company sells mattresses across a broad range of sizes, comfort levels, and construction types. Customers can shop mattresses together with adjustable bases, pillows, bedding, protectors, foundations, and other sleep accessories.
Outdoor merchandise includes patio seating, dining sets, sectionals, lounge furniture, tables, umbrellas, fire features, and outdoor accessories. The category is particularly relevant to City Furniture’s Florida customer base and is designed around both covered and open outdoor living spaces.
City Furniture sells desks, office chairs, bookcases, storage units, cabinets, and workspace furniture for home-office and hybrid-work environments. Options range from compact desks for smaller spaces to more extensive executive-style office configurations.
Décor products include rugs, lamps, mirrors, wall art, decorative accessories, pillows, throws, and other finishing items. These products allow customers to coordinate furniture purchases with room styling without purchasing major furnishings from multiple retailers.
Selected City Furniture showrooms and digital categories include appliances, televisions, smart-home products, and electronics. The company has been expanding its smart-home and appliance sales capabilities through specialized sales associates and related store offerings.
CITY Interiors provides complimentary design assistance for customers planning rooms or larger home projects. Design specialists can help with furniture selection, layout, styling, color coordination, and product combinations through in-store or virtual consultations.
Customers can browse and purchase qualifying products through CityFurniture.com. Online shopping includes product availability information, delivery options, financing information, account tools, order tracking, and access to customer support.
City Furniture’s Online Sales Specialists can assist customers with product recommendations, availability, personal shopping, and order placement. The current published sales-support number is 954-718-3350, with service available seven days a week.
Premium Delivery is the higher-service delivery option. It can include pre-delivery inspection, furniture placement, assembly, and packaging removal, making it suitable for customers who do not want to assemble or move large furniture themselves.
Threshold Delivery places qualifying merchandise inside the first accessible area of the residence or building but does not include full room placement or assembly. Current materials state that qualifying orders of $1,495 or more may receive free Threshold Delivery, while lower-value orders are subject to a delivery fee.
Customers can arrange pickup at selected City Furniture distribution centers. Current product pages identify pickup options at facilities such as Sawgrass/Tamarac, Ocoee, Miami, and Tampa depending on merchandise availability.
City Furniture offers expedited delivery in selected service areas when inventory and scheduling permit. Availability depends on the product, market, delivery service selected, and timing of the order.
City Furniture has expanded shipping beyond its traditional Florida service territory. Current shipping materials support delivery across much of the contiguous United States through third-party freight providers, subject to exclusions, product availability, and shipping-zone rules.
City Furniture offers optional furniture and upholstery protection programs covering specified accidental damage and service events subject to plan terms. Current protection-plan documentation lists 954-718-3344 for service-related assistance.
Customers can use qualifying third-party financing options when purchasing furniture and related products. Terms, approvals, interest rates, promotions, and minimum-purchase requirements depend on the lender and specific financing offer.
954-597-2200
This is associated with the Tamarac corporate headquarters.
954-597-2200
954-718-3344
This number is currently associated with furniture-protection and customer-service assistance.
954-718-3350
Current published hours are approximately 8:00 AM to 10:00 PM ET, seven days a week.
954-718-3233
Current nationwide-shipping materials publish this number for manufacturer-warranty and shipping-related questions.
954-718-3344
Customers with covered-product service questions should have the sales invoice and protection-plan information available.
City Furniture does not prominently publish one separate universal Billing Department number. Customers should begin with Customer Care or contact the financing provider when the matter concerns a third-party credit account.
Delivery concerns can be managed through the Help Center, order tracking tools, chat, and Customer Care. Customers should have the invoice and scheduled delivery details available.
954-718-3350
Not applicable.
City Furniture does not prominently publish a universal applicant HR phone line.
https://jobs.cityfurniture.com/
Individual City Furniture locations maintain their own local telephone contacts. Customers should use the official store locator for the specific showroom involved.
For a new purchase or product-selection question, calling 954-718-3350 is one of the clearest current routes because the company’s Online Sales Specialists can help with availability, recommendations, and order placement. For an existing product or protection concern, 954-718-3344 is the more relevant current contact. City Furniture also offers chat and email support through its Help Center.
Before contacting the company, have your invoice number, customer name, delivery address, item description, purchase date, and photographs ready if the issue involves damage or defects. City Furniture’s current delivery policy requires damage or defect concerns to be reported quickly, generally within 24 hours of delivery, so documenting merchandise immediately after delivery is important.
6701 N Hiatus Road
Tamarac, FL 33321
United States.
City Furniture’s Tamarac campus supports corporate teams including IT, e-commerce, marketing, merchandising, facilities, human resources, accounting, design, distribution, and related functions. Current career materials explicitly identify Tamarac as the company’s corporate-office location.
The same 6701 N Hiatus Road address is also used for active warehouse and distribution positions, making the Tamarac campus both a corporate and major operations location.
Kevin Koenig
He launched Waterbed City in 1971, forming the foundation for today’s City Furniture organization.
Keith Koenig has long served as CEO and senior leader of City Furniture, continuing the Koenig family’s leadership of the privately held business.
Current company career information describes 30+ CITY and Ashley HomeStore locations in Florida, while City Furniture continues expanding into additional Florida markets and planning longer-term regional growth.
Before escalating a complaint, collect your sales invoice, delivery confirmation, product model, payment information, photographs, service-plan documents, and records of earlier conversations. Furniture complaints are easier to investigate when the exact item, delivery date, damage, and requested resolution are clearly documented.
If the issue began with an in-store purchase, contact the showroom where you purchased the merchandise and ask for the salesperson or manager. Explain the problem, identify the invoice, and provide photographs when the complaint involves damaged or defective furniture. Store-level management can often address order corrections, product substitutions, or sales-related concerns without a corporate escalation.
For existing furniture, protection-plan, delivery, or service concerns, contact Customer Care at 954-718-3344 or use City Furniture’s Help Center. Have the complete invoice and contact information available so the representative can locate the transaction and create a service record.
If furniture arrives damaged, document the issue immediately with clear photographs and report it within the period specified by City Furniture’s current delivery policy. The current policy generally requires damages or defects to be reported within one day, making prompt notification especially important.
For merchandise covered by a protection or in-home service plan, submit a formal claim rather than relying only on a verbal complaint. Keep the original invoice, protection agreement, photographs, and any technician or delivery notes. Current protection documentation states that the sales invoice and agreement are integral to obtaining service.
If the first representative cannot resolve the complaint, ask for review by a Customer Care supervisor or operations manager. Provide the existing claim number and explain precisely what remains unresolved. Keeping the complaint under one case number reduces the risk that different departments will treat the problem as separate requests.
For a shipment outside City Furniture’s standard service area, use the nationwide-shipping channel. Current materials publish 954-718-3233 for certain nationwide-shipping and warranty questions and Shippingclaims@cityhome.com for shipping damage claims.
If the complaint concerns financing, promotional interest, payment posting, or a credit account, contact the third-party financing provider shown on your account statement as well as City Furniture. City Furniture cannot necessarily change terms or transactions controlled by a separate financial institution.
For a serious unresolved complaint, send a written letter to City Furniture, Inc., 6701 N Hiatus Road, Tamarac, FL 33321. Include the invoice number, product, dates, claim history, photographs, previous representatives contacted, and your requested resolution. Keep copies of all materials and proof of delivery.
If internal escalation fails, the appropriate external channel depends on the issue. Payment disputes may involve the card issuer or financing company, consumer-contract disputes may be directed to the relevant state consumer-protection agency, and unresolved protection-plan issues may involve the plan administrator or applicable insurance regulator. Preserve the sales contract, claim history, photographs, emails, and City Furniture responses before escalating.
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