Chico's FAS
Chico’s FAS, Inc. is a women’s specialty fashion retailer headquartered in Fort Myers, Florida. The company operates three major retail brands: Chico’s, White House Black Market, and Soma. Together, these brands sell women’s apparel, intimate apparel, accessories, footwear, jewelry, sleepwear, and other fashion products through stores, outlets, and e-commerce channels.
Chico’s FAS was founded in 1983 on Sanibel Island, Florida. The company grew from a small boutique concept into a large North American specialty-retail business. Its corporate, creative, merchandising, finance, digital, technology, and shared-service operations remain centered in Fort Myers, Florida.
A major ownership change occurred on January 5, 2024, when Sycamore Partners completed its acquisition of Chico’s FAS in an all-cash transaction valued at approximately $1 billion. The company became privately held, its former NYSE-listed shares stopped trading, and the three core brands were added to the KnitWell Group portfolio.
Chico’s FAS does not prominently publish a separate public corporate switchboard on its current consumer site.
For Chico’s Customer Service:
888-855-4986.
888-855-4986
Current phone hours:
7:00 AM to 10:00 PM ET, seven days a week.
Chico’s FAS, Inc.
11215 Metro Parkway
Fort Myers, FL 33966
United States
Chico’s FAS, Inc.
11215 Metro Parkway
Fort Myers, FL 33966
United States
This address was Chico’s FAS principal executive office before the 2024 acquisition and remains the location used by current Chico’s FAS corporate job postings.
Chico’s Customer Service: customerservice@chicos.com
International Orders: internationalorders@chicos.com.
Women’s Fashion Retail, Specialty Apparel, Intimates, Accessories, E-Commerce and Omnichannel Retail
1983
Privately held
Owner:
Sycamore Partners
Operational portfolio:
KnitWell Group.
Chico’s
White House Black Market
Soma
Current Chico’s FAS career materials describe the company as operating approximately:
1,300 boutiques and outlets
across its brands.
Current job postings describe Chico’s FAS as employing approximately:
16,000 associates
although some broader careers pages still carry older figures near 20,000. The more recent individual 2026 job listings use the approximately 16,000 figure.
Chico’s FAS does not publish public walk-in hours for its Fort Myers corporate campus.
Customer Service operates separately through its phone, email, and chat channels.
Not applicable in the conventional public-company sense.
Chico’s FAS became privately held after the Sycamore Partners acquisition in January 2024.
Chico’s FAS operates three women-focused retail brands with different positioning. Chico’s centers on distinctive women’s fashion and accessories, White House Black Market focuses on polished and fashion-forward apparel, and Soma specializes in intimate apparel, sleepwear, and related products.
Chico’s sells tops, tunics, sweaters, jackets, dresses, pants, jeans, skirts, and seasonal apparel.
The assortment is designed around coordinated wardrobe building and frequent new fashion collections.
Chico’s offers necklaces, earrings, bracelets, scarves, handbags, belts, and other accessories.
Accessories are positioned as complementary products to its core apparel collections.
Selected Chico’s boutiques and online categories offer petite sizing.
The official store locator allows customers to filter for locations carrying petite products.
Black Label is a higher-end Chico’s collection available through selected stores and online.
The official store locator allows customers to search specifically for boutiques carrying Black Label merchandise.
Chico’s operates outlet locations under the Chico’s Off The Rack format.
The standalone Off The Rack online shop has closed, but customers can still shop outlet merchandise at physical outlet stores.
White House Black Market sells dresses, tops, jackets, denim, pants, workwear, occasion clothing, and other women’s apparel.
The brand focuses on elevated, polished, and fashion-forward wardrobe options.
Dresses remain an important White House Black Market category.
Current corporate merchandising positions show dedicated dress-design and merchandising teams based in Fort Myers.
The brand also sells handbags, footwear, belts, jewelry, and other accessories designed to coordinate with its clothing collections.
Soma specializes in bras and bra-fitting solutions for women.
Products include everyday bras, wireless styles, specialty designs, and other intimate-apparel categories.
Soma offers multiple underwear styles, fabrics, fits, and multipacks.
Products are sold online and through Soma boutiques.
Soma sells pajamas, robes, loungewear, sleep tops, sleep bottoms, and other products designed for comfort at home.
The Soma assortment also includes shapewear, lingerie, and related intimate apparel.
Current Chico’s FAS careers materials continue to identify Soma as one of the company’s three core retail brands.
Customers can shop Chico’s online through:
The digital experience supports browsing, order tracking, returns, account access, and store pickup options.
Selected Chico’s locations support in-store pickup for qualifying online orders.
The official boutique locator allows users to filter stores offering this service.
Some Chico’s locations offer curbside pickup.
Availability can be checked through the official store locator.
Club Chico’s is the brand’s loyalty program.
Members can earn points, receive Reward Certificates, and qualify for benefits such as Founders 5% off at certain membership levels.
VIP members can qualify for additional benefits, including qualifying shipping offers and merchandise discounts.
Current FAQ terms state that VIP members spending $500 or more annually can receive 5% off eligible purchases under the Founders benefit.
Chico’s accepts qualifying returns subject to its posted return policy.
Final-sale items are not returnable, and eligibility depends on purchase type, timing, and merchandise condition.
Chico’s provides dedicated support for qualifying international orders.
Email:
internationalorders@chicos.com.
No separate public Chico’s FAS headquarters switchboard is prominently published.
For general Chico’s consumer routing:
888-855-4986
888-855-4986.
customerservice@chicos.com
+1-888-855-4986
internationalorders@chicos.com.
888-550-5559.
866-664-0928
This line is operated for Chico’s Mastercard customer support.
866-796-1682.
888-855-4986
Customers can also email:
customerservice@chicos.com.
888-855-4986
888-855-4986.
855-825-5851
This line is intended for Chico’s, White House Black Market, and Soma associates affected by emergencies such as natural disasters, not for consumer support.
Chico’s does not publish one general merchandise billing department number.
For store-card billing, use the applicable Synchrony number above.
888-855-4986
No single public regional-office number is prominently published.
Individual Chico’s stores maintain local telephone numbers.
Store Locator:
https://www.chicos.com/locations
Not applicable.
Chico’s FAS is privately held.
Chico’s FAS does not publish one universal public HR phone number.
Careers:
For Chico’s order, return, loyalty, online-shopping, or product questions, call 888-855-4986 between 7:00 AM and 10:00 PM ET any day of the week. Live chat is also available between 8:00 AM and 10:00 PM ET, and customers can email customerservice@chicos.com. Have the order number, email address, product information, purchase date, and payment details available.
For store-specific issues, contact the boutique directly through the official Store Locator. If the matter concerns White House Black Market or Soma rather than Chico’s, use the appropriate brand’s customer-support channel because each brand operates its own consumer-facing service experience within the wider Chico’s FAS organization.
Current Chico’s FAS corporate operations remain centered at:
Chico’s FAS, Inc.
11215 Metro Parkway
Fort Myers, FL 33966
United States
Current corporate job listings continue to identify 11215 Metro Parkway as the location for Fort Myers-based design, merchandising, creative, and shared-service roles.
11215 Metro Parkway
Fort Myers, FL 33966
This location serves corporate teams supporting Chico’s, White House Black Market, and Soma.
Chico’s FAS is owned by:
Sycamore Partners
The acquisition closed on:
January 5, 2024.
Chico’s, White House Black Market, and Soma are now included in:
KnitWell Group
alongside other women’s retail brands.
Before going private, Chico’s FAS traded on:
New York Stock Exchange
Former ticker:
CHS
Trading stopped after the Sycamore acquisition closed.
Current corporate recruiting materials use approximately:
1,300 boutiques and outlets
as the active system scale.
Recent 2026 corporate job listings describe:
Nearly 16,000 associates
across the organization.
Customers filing a complaint involving an order, return, store employee, missing shipment, refund, loyalty account, credit-card issue, product quality, or another Chico’s experience should keep the order number, receipt, store information, photographs where appropriate, and previous communications.
Call 888-855-4986, use live chat, or email customerservice@chicos.com. Explain the issue clearly and provide the order number, purchase date, product information, and requested resolution. Ask the representative to document the complaint and keep any case information or email correspondence.
If the issue occurred in a Chico’s boutique or outlet, contact the store directly and request the manager. Provide the receipt, date, item details, and explanation of the problem. Local management can often resolve eligible returns, exchanges, employee-service concerns, and product issues more quickly than central Customer Service.
If the initial response does not resolve the complaint, contact Customer Service again and request additional review. Include the previous support history, photos, shipping information, and a concise timeline. If the matter concerns a Chico’s credit card or Mastercard account, use the appropriate Synchrony support line rather than the merchandise-service channel.
For a serious unresolved corporate matter, written correspondence can be directed to Chico’s FAS, Inc., 11215 Metro Parkway, Fort Myers, FL 33966. Include your contact information, order or store details, dates, previous complaint attempts, and copies of supporting records. Keep proof of delivery.
If the matter remains unresolved, the outside process depends on the complaint. Payment disputes may involve the card issuer, while general retail consumer complaints can be submitted to the appropriate state Attorney General or consumer-protection agency. Credit-card disputes should follow the card issuer’s formal billing-dispute procedure. Keep receipts, emails, screenshots, and responses before escalating.
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