Chewy
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Chewy, Inc. is an American e-commerce company specializing in pet food, pet supplies, pharmacy products, and pet-related services. The company sells products for dogs, cats, birds, fish, reptiles, horses, farm animals, and other pets through its website and mobile application.
Founded in 2011, Chewy developed a large online retail and fulfillment network supported by customer-care teams, distribution facilities, pharmacy operations, and its Autoship recurring-delivery program. The company became publicly traded in 2019, and its shares trade on the New York Stock Exchange under the symbol CHWY.
Chewy is headquartered in Plantation, Florida, and also identifies Boston, Massachusetts, as a headquarters location. In addition to retail products, the company provides prescription medications, veterinary diets, pet insurance, wellness plans, online veterinary support, and in-person veterinary care in selected markets.
786-320-7111
Chewy’s corporate filings identify 786-320-7111 as the telephone number connected with its principal executive office in Plantation, Florida.
1-800-672-4399
Chewy publishes 1-800-672-4399 as its official customer-service number. Customer-care experts are available 24 hours a day, seven days a week.
Chewy, Inc.
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
This address is identified in Chewy’s corporate filings as its principal executive office.
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
Chewy also identifies Boston, Massachusetts, as an additional headquarters location. The Plantation address remains its principal executive office and primary officially documented corporate address.
Chewy does not publish a universal customer-service email address on its main Customer Care page. Customers are directed to the company’s official telephone and live-chat support channels.
Pet e-commerce, retail, pharmacy, and veterinary services
2011
Chewy was founded in 2011 by Ryan Cohen and Michael Day.
Approximately 18,000 employees
Chewy’s workforce includes corporate employees, customer-care representatives, fulfillment-center team members, pharmacy personnel, technology professionals, and veterinary-care employees. The total can change as the company expands or reorganizes its operations.
Chewy does not publish a universal visitor schedule for its corporate headquarters. Customers should contact the company before attempting to visit or send time-sensitive correspondence to the corporate office.
Chewy Customer Care is available 24 hours a day, seven days a week.
Chewy’s Investor Relations website provides financial results, SEC filings, stock information, governance documents, company news, and investor events.
Chewy advertises employment opportunities in corporate operations, customer service, fulfillment, pharmacy, technology, merchandising, marketing, finance, and veterinary care.
Chewy provides pet products and services through its online shopping platform, pharmacy operations, customer-support organization, and developing veterinary-care network.
Chewy sells dry food, wet food, fresh food, veterinary diets, food toppers, treats, chews, and nutritional products for dogs, cats, horses, birds, fish, reptiles, and other animals.
Customers can browse products according to animal type, life stage, brand, health requirement, ingredient preference, or dietary need.
Chewy offers beds, crates, carriers, collars, leashes, harnesses, toys, feeding supplies, litter products, grooming tools, cleaning products, clothing, and travel accessories.
The company also carries aquariums, cages, animal habitats, heating and lighting equipment, feeders, and other specialized supplies.
Chewy Pharmacy provides eligible prescription medications, compounded medications, veterinary diets, flea and tick treatments, heartworm preventatives, and other animal healthcare products.
Prescription purchases require valid authorization from a licensed veterinarian. Processing time may depend on when the veterinary office confirms the prescription.
Autoship allows customers to arrange recurring deliveries of products they purchase regularly. Customers can select a delivery schedule and may receive discounts on eligible Autoship products.
Customers can adjust delivery dates, change quantities, add or remove items, skip a shipment, or cancel future deliveries through their Chewy accounts.
Chewy Vet Care provides in-person veterinary services in selected markets. Available services may include routine examinations, vaccinations, diagnostic care, preventive treatment, and urgent care.
Clinic availability, services, and operating hours vary by location.
Chewy provides online access to veterinary professionals through its Connect with a Vet service. Pet owners can use the service for general pet-health information and guidance.
This service is not a replacement for emergency veterinary treatment. Customers should contact an emergency veterinary facility when a pet requires immediate medical attention.
CarePlus provides pet insurance and wellness-plan options designed to help customers manage eligible veterinary expenses.
Coverage, exclusions, waiting periods, prices, and availability depend on the selected plan and customer’s location.
Chewy provides customer assistance for orders, returns, refunds, account questions, Autoship changes, delivery problems, and product inquiries.
Customers can contact the Customer Care team by telephone or use Chewy’s official live-chat support.
Chewy sells gift cards that can be used for eligible purchases through its online store. Redemption requirements and restrictions are governed by Chewy’s applicable gift-card terms.
Chewy works with shelters, rescues, and animal-welfare organizations through programs designed to support pet adoption and provide supplies to animals in need.
Customers can use Chewy’s website to locate adoptable pets, find participating rescue organizations, and support eligible animal-welfare groups.
Chewy publicly documents a limited number of telephone contacts. Numbers that could not be confirmed through official or reliable company materials have not been included.
786-320-7111
This is Chewy’s primary corporate telephone number. It is listed with the company’s principal executive office at 7700 West Sunrise Boulevard in Plantation, Florida.
1-800-672-4399
Customers can use this number for assistance with orders, deliveries, returns, refunds, damaged products, account problems, and Autoship subscriptions.
1-800-672-4399
Chewy identifies this number as its main customer-care contact. Customer-service experts are available 24 hours a day, seven days a week.
1-800-672-4399
Customers throughout the United States can use this toll-free number to reach Chewy Customer Care.
Call Chewy Customer Care at 1-800-672-4399 and follow the prompts for an existing order, delivery problem, return, refund, account question, or another customer-service matter. Select the option to speak with a customer-care representative when offered. Customers can also use live chat through Chewy’s official Customer Care page.
Have your order number, account email address, delivery address, tracking details, and product information ready. Explain the issue clearly and state the resolution you are requesting. If the matter cannot be resolved during the initial contact, ask for further review and request a case or reference number.
Chewy, Inc.
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
Corporate Phone: 786-320-7111
Chewy’s corporate filings identify this address as its principal executive office.
Boston, Massachusetts
United States
Chewy identifies Boston as an additional headquarters location. However, the company’s publicly available corporate filings use the Plantation, Florida, address as its principal executive office.
Because a complete current Boston corporate mailing address is not consistently provided in Chewy’s principal filings, important correspondence should be sent to the verified Plantation address unless Chewy provides another destination.
Chewy operates fulfillment centers, pharmacy facilities, customer-care offices, and veterinary locations in different parts of the United States.
These operational facilities should not automatically be treated as corporate mailing addresses. Contact Chewy before mailing returns, prescriptions, claims, legal documents, or other important materials to any operating location.
Call Chewy Customer Care at 1-800-672-4399 or use the official live-chat service. Explain the complaint and provide your order number, account email address, product information, delivery details, and relevant dates.
Tell the representative what resolution you are requesting, such as a refund, replacement, delivery correction, Autoship adjustment, or account update.
Provide photographs, tracking details, receipts, product information, and prescription records when relevant to the complaint.
Complete supporting information can help Chewy review damaged products, missing deliveries, incorrect items, billing concerns, and prescription-related issues.
If the first representative cannot resolve the complaint, ask for a supervisor or senior customer-care representative to review the matter.
Request a case number and record the date, time, representative’s name, and summary of the conversation.
Customers can use Chewy’s official live-chat service to submit the complaint in writing.
Save a copy or screenshot of the conversation, including any promises involving a refund, replacement, delivery, or follow-up communication.
An unresolved complaint may be mailed to:
Chewy, Inc.
Attention: Customer Relations or Executive Office
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
Send copies of supporting documents rather than originals. Use a mailing method that provides tracking and delivery confirmation.
Complaints involving prescriptions, medication authorization, veterinary diets, or Chewy Vet Care should be directed to the relevant pharmacy or veterinary-support channel.
Provide the pet’s name, order or appointment information, veterinarian’s contact details, prescription information, and a clear description of the concern. Medical emergencies should be directed to an emergency veterinary clinic.
Retain order confirmations, receipts, shipping records, photographs, chat transcripts, case numbers, and written correspondence.
These records can be important if the complaint requires additional review or an external consumer-protection process.
If the complaint remains unresolved, contact the appropriate state consumer-protection agency, state attorney general, or another authority responsible for the issue.
Payment disputes may also be discussed with the payment provider, subject to its evidence requirements, terms, and filing deadlines.
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