Chewy
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Chewy, Inc. is an e-commerce company focused on pet products and services. The company provides pet food, treats, supplies, prescription products and other pet-related merchandise through its online platform.
Chewy launched in 2011 with the goal of combining the personalized experience of a neighborhood pet store with the convenience of online shopping. The company now offers a broad selection of pet products and services and provides customer assistance around the clock.
Chewy is headquartered in both Plantation, Florida, and Boston, Massachusetts. Its principal executive office is located in Plantation, Florida.
Chewy, Inc.
E-commerce and pet retail
2011
Plantation, Florida and Boston, Massachusetts
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
(786) 320-7111
Sumit Singh
Publicly traded company
NYSE: CHWY
ir@chewy.com
Chewy’s current investor information identifies Plantation and Boston as its co-headquarters, while its principal executive office and corporate mailing address are in Plantation, Florida.
Chewy offers a wide range of products and services for pets and pet parents, including:
Chewy offers approximately 190,000 product and service offerings and works with thousands of brands across the pet industry.
Phone: (786) 320-7111
This is the telephone number listed for Chewy’s principal executive office.
Corporate inquiries should be directed through the appropriate company or investor-relations channel when they concern business, shareholder or corporate matters.
Chewy provides customer assistance for shoppers who need help with orders, products, shipping, returns, refunds, subscriptions and other shopping-related issues.
Chewy emphasizes 24/7 customer assistance for pet parents.
Email: ir@chewy.com
Investors can use Chewy’s investor-relations resources for:
Chewy’s official investor-relations FAQ confirms that investors can contact investor relations at ir@chewy.com.
For a customer-service issue, start with Chewy’s official customer-support process.
When contacting Chewy, have relevant information available, such as:
Providing accurate order information can help customer service identify the purchase and determine the appropriate resolution.
Do not provide passwords, verification codes or unnecessary payment-card information through public channels.
Chewy, Inc.
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
Corporate Phone: (786) 320-7111
Chewy identifies this Plantation address as its principal executive office. The company also identifies Boston, Massachusetts, as one of its co-headquarters.
Chewy’s corporate office should not automatically be treated as a public walk-in customer-service location. Customers with order or product concerns should use Chewy’s official customer-support channels.
Customers may contact Chewy for assistance with matters including:
Chewy’s customer-service model includes assistance throughout the year, including 24/7 support.
Chewy operates primarily through its online shopping platform.
Customers experiencing an order issue should keep:
For delivery-related concerns, customers should provide the order number and tracking information when contacting customer support.
Chewy’s Autoship program allows customers to schedule recurring orders for products such as pet food, supplies and medications.
Customers may need assistance with:
Customers should review their account information and order details before contacting support.
Chewy offers prescription pet products and pharmacy-related services.
Customers with prescription concerns should keep relevant information about:
Prescription and medication questions may require additional verification before an order can be processed or changed.
Step 1: Contact Chewy Customer Service
Begin by contacting Chewy’s official customer-service team and explain the problem clearly.
Step 2: Provide Order Information
Give the order number, product details, date of purchase and other relevant information.
Step 3: Explain the Resolution You Want
Clearly state whether you are requesting a refund, replacement, credit, correction or another appropriate resolution.
Step 4: Keep the Support Reference
If customer service provides a case or reference number, save it for future communication.
Step 5: Preserve Supporting Records
Keep:
Step 6: Request Escalation
If the issue is not resolved through normal customer service, ask whether the matter can be reviewed by a supervisor or appropriate escalation team.
Step 7: Consider Outside Assistance When Appropriate
For unresolved consumer disputes, customers may consider contacting the appropriate state or local consumer-protection agency or seeking qualified legal advice when necessary.
Chewy, Inc. is a publicly traded company listed on the New York Stock Exchange under the ticker symbol CHWY. Chewy completed its initial public offering in June 2019.
The company provides investor-relations resources covering SEC filings, financial results, earnings information, corporate governance and shareholder information.
Chewy’s investor-relations team can be contacted at ir@chewy.com for appropriate investor inquiries.
Chewy has co-headquarters in Plantation, Florida, and Boston, Massachusetts. Its principal executive office is located at 7700 West Sunrise Boulevard, Plantation, FL 33322.
Chewy’s principal executive office telephone number is (786) 320-7111.
Chewy was launched in 2011 as an online pet retailer.
Sumit Singh is the Chief Executive Officer and a director of Chewy, Inc.
Chewy sells pet food, treats, toys, supplies, prescription products, medications, grooming products and other pet-related products and services.
Yes. Chewy states that it provides customer assistance around the clock, every day of the year.
Yes. Chewy is publicly traded on the New York Stock Exchange under the ticker symbol CHWY.
Start by contacting Chewy’s official customer-service team and provide your order number, product information, date of purchase and details of the problem. If necessary, request escalation.
Chewy’s investor-relations team can be contacted at ir@chewy.com for appropriate shareholder and investor inquiries.
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