BayCare Headquarters & Corporate Office

About BayCare

BayCare is a not-for-profit, community-based academic health system serving West Central Florida. The organization was formed in 1997 when a group of local hospitals came together to preserve community-based nonprofit healthcare while creating a more integrated regional system. Today, BayCare provides hospital care, physician services, urgent care, behavioral health, pediatric care, home health, laboratory services, imaging, surgery, rehabilitation, health insurance, and other clinical services across hundreds of locations.

BayCare currently operates 16 hospitals and more than 400 access points across West Central Florida. It is one of the region’s largest healthcare employers, with more than 34,000 team members, and it reports an annual economic impact of approximately $13 billion on Florida. BayCare is also the region’s largest provider of cardiac, behavioral-health, and pediatric services, while BayCare Medical Group is one of the area’s largest multi-specialty physician groups.

BayCare remains a not-for-profit health system rather than a publicly traded corporation. Stephanie Conners serves as President and CEO. The system continues to expand its hospitals, ambulatory network, HealthHub locations, insurance operations, home care, medical education, and community-health initiatives, including development of its 17th hospital, BayCare Hospital Manatee, which is expected to open in 2028.

Quick Information

Corporate Phone Number

727-820-8200

This is the current phone number listed for BayCare Health System at its Clearwater system office.

Customer Service Number

1-800-BAYCARE

1-800-229-2273

BayCare’s Customer Service Center provides general information and physician-referral assistance.

Corporate Office Address

BayCare Health System
2985 Drew Street
Clearwater, FL 33759
United States

Headquarters Address

BayCare Health System
2985 Drew Street
Clearwater, FL 33759
United States.

Email

BayCare uses online Customer Service and Patient Feedback forms rather than one universal general email.

BayCare Medical Group patient feedback

bmg_patient.feedback@baycare.org.

Industry

Healthcare, Hospitals, Physician Services, Health Insurance, Home Health, Behavioral Health, Pediatrics and Academic Medicine

Founded

1997.

Number of Employees

34,000+ team members.

Number of Stores / Locations / Customers / Assets

BayCare currently operates

16 hospitals

400+ access points

and serves patients throughout West Central Florida.

Corporate Office Hours

General corporate walk-in hours are not prominently published.

BayCare Medical Group corporate operations generally operate Monday through Friday, 8:00 AM to 5:00 PM, while BayCare’s main Customer Service and physician-referral center is available 24/7.

Website

https://baycare.org/

Investor Relations / Careers Page

BayCare is not publicly traded and has no traditional shareholder Investor Relations department.

Careers

https://baycare.org/careers

BayCare Products & Services

Hospital Care

BayCare operates 16 hospitals providing inpatient medicine, surgery, emergency care, intensive care, maternity services, diagnostic care, and specialty treatment throughout West Central Florida.

Primary Care

BayCare Medical Group provides primary-care services for adults and families, including preventive visits, chronic-disease management, screenings, vaccinations, and referrals.

Specialty Care

BayCare offers multi-specialty physician services including cardiology, orthopedics, gastroenterology, oncology, pulmonology, neurology, women’s health, and other medical disciplines.

Emergency Care

BayCare hospitals provide 24-hour emergency treatment for serious illnesses, injuries, and other urgent medical conditions. For life-threatening emergencies, BayCare instructs patients to call 911.

Urgent Care

BayCare Urgent Care locations provide treatment for illnesses and injuries that need prompt attention but do not generally require a hospital emergency department.

Cardiac Care

BayCare is the largest provider of cardiac services in West Central Florida and offers diagnosis, interventional cardiology, heart surgery, rehabilitation, imaging, and other cardiovascular services.

Pediatric Care

BayCare provides pediatric primary and specialty care through St. Joseph’s Children’s Hospital and other pediatric programs across the region.

Behavioral Health

BayCare operates inpatient and outpatient behavioral-health programs, including psychiatric treatment, counseling, addiction-related services, and crisis-focused care.

BayCare Medical Group

BayCare Medical Group is a large multi-specialty physician organization serving communities throughout the Tampa Bay region and surrounding areas.

BayCare HomeCare

BayCare HomeCare is one of Florida’s largest home-care agencies and provides eligible patients with nursing, rehabilitation, respiratory, infusion, and other services in the home.

Laboratory Services

BayCare operates outpatient laboratories where patients can receive physician-ordered blood testing and other diagnostic laboratory services.

Imaging Services

BayCare provides X-ray, MRI, CT, mammography, ultrasound, and other diagnostic imaging services through outpatient and hospital-based locations.

Surgical Services

The system performs inpatient and outpatient surgical procedures across multiple hospitals and ambulatory surgery facilities.

Rehabilitation

BayCare provides physical, occupational, cardiac, pulmonary, and other rehabilitation services for patients recovering from injury, illness, or surgery.

BayCarePlus Medicare Advantage

BayCarePlus is BayCare’s Medicare Advantage insurance offering. It serves more than 20,500 members and offers HMO plans with medical, prescription-drug, dental, vision, fitness, and selected supplemental benefits.

Physician Referral Service

BayCare’s Customer Service Center provides 24/7 assistance for patients seeking physicians and other healthcare services.

Patient Billing and Financial Assistance

BayCare offers online bill payment, payment plans, financial-assistance options, insurance guidance, and information about protections against surprise medical bills.

BayCare Corporate Phone Numbers

Corporate Phone Number

727-820-8200.

Corporate Headquarters Number

727-820-8200

Headquarters Number

727-820-8200

Corporate Office Number

727-820-8200

Customer Service Number

1-800-229-2273

Also written as:

1-800-BAYCARE.

Customer Support Number

1-800-229-2273

Toll-Free Number

1-800-229-2273

Sales Number

Not generally applicable for a nonprofit health system.

BayCarePlus enrollment

877-549-1741.

Billing Number

For suspected incorrect surprise billing

813-443-8070.

Other billing inquiries should be directed through the appropriate hospital or BayCare billing portal.

Regional Office Number

No single regional-office number is used across all BayCare divisions.

Branch Office Number

Individual hospitals, clinics, urgent-care centers, imaging facilities, and medical practices maintain direct phone numbers.

International Number

No universal international patient number is publicly listed.

Emergency / After-Hours Number

911 for medical emergencies.

BayCare general Customer Service and physician-referral assistance

1-800-229-2273, available 24/7.

Investor Relations Number

Not applicable.

BayCare is a not-for-profit health system.

Media / Press Number

BayCare Health System media contacts

727-432-7461

813-924-2418.

Human Resources Number

BayCare does not publish one universal applicant HR number for every position.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at BayCare

For general healthcare questions or help finding a physician, call 1-800-BAYCARE / 1-800-229-2273. The Customer Service Center is available 24/7 and can help route patients to the appropriate BayCare physician, hospital, outpatient service, or department. Have the patient’s name, preferred location, insurance information, and the type of care needed ready when calling.

For a complaint involving a specific hospital stay, clinic, physician practice, billing issue, or patient experience, contact that facility directly first. BayCare maintains separate Customer Feedback Departments for hospitals and divisions, and the general hospital feedback line is 813-586-9000. If the matter involves BayCare Medical Group, the patient-feedback line is 727-532-1379.

BayCare Headquarters & Corporate Office Address

Current Headquarters

BayCare Health System
2985 Drew Street
Clearwater, FL 33759
United States.

Corporate Office

BayCare Health System’s main system operations are based at the Drew Street location in Clearwater.

Mailing Address

For general Customer Service

BayCare Customer Service Center
2985 Drew Street
Clearwater, FL 33759.

Other Important Address

BayCare Health Plans / BayCarePlus

300 Park Place Boulevard, Suite 170
Clearwater, FL 33759.

Former / Historical Headquarters

No outdated headquarters correction is necessary for the current page. BayCare continues to use the Clearwater system-office address at 2985 Drew Street.

How to File a Complaint Against BayCare

BayCare complaints may involve patient care, staff conduct, hospital conditions, billing, insurance, medical records, privacy, accessibility, behavioral-health services, or another healthcare experience. Patients should gather their medical-record number where available, facility name, date of service, provider names, bills, insurance documents, photographs when relevant, and records of earlier communications before escalating.

Step 1: Contact Customer Service

Start with 1-800-229-2273 for general assistance or contact the hospital, clinic, or medical practice involved directly. Clearly describe the concern, identify the date and location of care, and request that the issue be documented. If the patient is still receiving care, raising the concern promptly with the local care team may allow the problem to be resolved before discharge.

Step 2: Contact the Relevant Department

Use the department responsible for the issue. Hospital patient-experience complaints can use 813-586-9000, Behavioral Health inpatient concerns can use 727-754-9284, and BayCare Medical Group patient feedback can use 727-532-1379 or bmg_patient.feedback@baycare.org.

Step 3: Request Supervisor or Management Review

If the first response is not satisfactory, ask for the department manager, nurse leader, practice manager, patient-relations representative, or hospital administrator. Provide a concise chronology of what happened and explain the specific resolution you are seeking. Keep a written record of names, dates, case numbers, and promised follow-up.

Step 4: Use the Company’s Written Complaint Channel

Submit a Customer Feedback Form or other applicable written BayCare complaint form. Written complaints are useful when the concern involves multiple visits, billing documents, accessibility issues, clinical communication, or supporting records. Keep a copy of the submission and any confirmation received.

Step 5: Contact Corporate Headquarters

For serious unresolved system-level concerns, write to

BayCare Health System
2985 Drew Street
Clearwater, FL 33759

Include the patient’s name, facility, dates of service, earlier case numbers, supporting documentation, and the requested resolution.

Step 6: Use the Specialized Complaint or Dispute Department

Billing, health-plan, medical-record, privacy, behavioral-health, and physician-group concerns should be routed through the relevant specialist team. BayCarePlus members can use 866-509-5396, while incorrectly billed patients can use 813-443-8070 for surprise-billing concerns.

Step 7: File With the Appropriate Regulator

If the matter concerns hospital licensing, quality of care, or facility compliance in Florida, the appropriate regulator may include the Florida Agency for Health Care Administration. Professional-conduct concerns may also be directed to the relevant Florida licensing board, depending on whether the complaint involves a physician, nurse, or another licensed provider.

Step 8: Use Consumer Protection or Financial Dispute Options

Billing disputes may also involve the patient’s insurer, Medicare, CMS, or applicable consumer-protection authority. Privacy concerns can be submitted to the U.S. Department of Health and Human Services Office for Civil Rights when HIPAA or protected-health-information issues are involved.

Step 9: Consider Formal Legal or Arbitration Procedures

For serious unresolved disputes involving alleged injury, substantial billing losses, discrimination, privacy violations, or contractual rights, patients may wish to review available mediation, grievance, administrative, or legal remedies. A qualified healthcare or consumer attorney can help determine the correct route, particularly where statutory filing deadlines may apply.