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- Pitney Bowes
About Pitney Bowes
Pitney Bowes Inc. is a technology-driven shipping, mailing, presort, and financial-services company headquartered in Shelton, Connecticut. The company provides digital shipping software, mailing systems, postage technology, presort mail services, financing, banking-related solutions, and logistics tools to small businesses, large enterprises, government organizations, and other commercial customers.
Pitney Bowes has operated for more than a century and remains publicly traded on the New York Stock Exchange under ticker PBI. The company states that more than 90% of the Fortune 500 use its services and that it serves more than 600,000 clients worldwide.
Current Pitney Bowes leadership is headed by Kurt Wolf, Chief Executive Officer. In 2025, the company reported approximately $1.9 billion in revenue and $573 million in EBITDA.
Quick Information
Corporate Phone Number
203-922-4000
Pitney Bowes’ current SEC filings identify this number with its principal executive offices in Shelton, Connecticut.
Customer Service Number
844-256-6444
Current U.S. support hours:
Monday to Friday: 8:00 AM to 8:00 PM ET
Automated phone support remains available 24 hours a day.
Corporate Office Address
Pitney Bowes Inc.
27 Waterview Drive
Shelton, CT 06484
United States
Headquarters Address
Pitney Bowes Inc.
27 Waterview Drive
Shelton, CT 06484
United States
Pitney Bowes’ current corporate website and 2026 SEC filings identify this as the global headquarters.
Investor Relations: investorrelations@pb.com
Shipping API Technical Support: ClientSupportTechServices@pb.com
Shipping API Sales: ShippingAPIBusinessDevelopment@pb.com.
Industry
Shipping Technology, Mailing Systems, Presort Services, Financial Services, SaaS and Business Logistics
Current CEO
Kurt Wolf
Kurt Wolf currently serves as Chief Executive Officer.
2025 Revenue
Approximately $1.9 billion.
2025 EBITDA
Approximately $573 million.
Number of Clients
600,000+ clients worldwide.
Fortune 500 Penetration
Pitney Bowes states that its services are used by:
More than 90% of Fortune 500 companies.
U.S. Facility Network
55+ facilities
across the United States.
Corporate Office Hours
Pitney Bowes does not prominently publish public walk-in headquarters hours.
Customer Support is available Monday through Friday from 8:00 AM to 8:00 PM ET.
Website
Investor Relations
https://www.investorrelations.pitneybowes.com/
Careers Page
https://www.pitneybowes.com/us/careers.html
Stock Listing
New York Stock Exchange
Ticker:
PBI.
Pitney Bowes Products & Services
Pitney Bowes provides digital shipping, mailing, presort, postage, and financial solutions to businesses ranging from small offices to large enterprises.
Shipping Software
Pitney Bowes provides digital shipping platforms that help businesses compare carrier rates, create labels, manage shipments, track packages, and control shipping expenses.
These services are designed for businesses that use multiple carriers and need centralized shipment management.
Shipping 360
Shipping 360 is Pitney Bowes’ broader digital shipping technology platform.
It supports shipping workflows, carrier connectivity, postage, tracking, reporting, and other logistics-related functions.
Shipping APIs
Pitney Bowes provides APIs that allow businesses and developers to integrate shipping services directly into websites, applications, and enterprise systems.
Current technical support is available through ClientSupportTechServices@pb.com.
USPS Postage Solutions
Pitney Bowes supports USPS postage purchasing, account management, refilling, reporting, and mailing compliance.
Customers can manage postage balances and related account activity through its digital support tools.
Postage Meters
Pitney Bowes provides postage-meter technology for businesses that process outbound mail.
The company also supports current USPS meter technology standards and compliance requirements.
Mailing Systems
Mailing systems can include postage meters, envelope processing, address printing, mail finishing, and related office-mail automation.
These solutions are designed for businesses with recurring outbound-mail requirements.
Presort Services
Pitney Bowes operates a nationwide Presort Services network that processes large mail volumes for business customers.
The company states that it processes more than 17 billion pieces of mail annually through its presort operations.
Package Tracking
Pitney Bowes provides tracking tools for qualifying parcels and shipments.
Customers can use online tracking resources and support tools for shipment-status questions.
Addressing and Printing
Pitney Bowes provides solutions for printing shipping labels, mailing labels, envelopes, postage indicia, and other business-mail materials.
Supplies and Consumables
Customers can purchase ink, printheads, labels, envelopes, mailing supplies, and other consumable products.
Pitney Bowes also offers dedicated support for supply orders and returns.
Equipment Leasing
Pitney Bowes offers lease and rental arrangements for qualifying mailing and shipping equipment.
Support resources cover contracts, rental agreements, returns, transfers, and equipment management.
Business Financial Services
Pitney Bowes offers financial services that help customers acquire technology and manage business-related financing needs.
Current investor materials report approximately $1.1 billion in finance receivables.
Business Lending
Pitney Bowes financial businesses provide financing and capital solutions to eligible commercial clients.
Offerings and eligibility depend on business needs, credit, and applicable product terms.
Billing and Account Management
Pitney Bowes provides online tools for reviewing bills, fees, payments, credits, refunds, and business-account settings.
Customers can also create service cases through the support portal.
Postal Rate Updates
Pitney Bowes helps customers manage USPS rate changes and mailing-system updates.
Dedicated rate-change support is available at:
800-962-4088.
Customer Advocate Office
Customers who have already contacted Pitney Bowes but remain unable to resolve an issue can escalate through the company’s Customer Advocate Office.
Pitney Bowes publishes this escalation channel through Investor Relations and customer-support resources.
Pitney Bowes Corporate Phone Numbers
Corporate Phone Number
203-922-4000.
Corporate Headquarters Number
203-922-4000
Headquarters Number
203-922-4000
Corporate Office Number
203-922-4000
Customer Service Number
844-256-6444
Technical Support Number
844-256-6444
Live support:
Monday to Friday: 8:00 AM to 8:00 PM ET
Automated system:
24/7.
Sales Number
844-256-6444
Pitney Bowes also publishes this number as a U.S. sales contact.
General Information Number
1-800-MR-BOWES
or:
1-800-672-6937.
Postal Rate Change Number
800-962-4088.
Shipping API Postage Support
855-393-8874
This number is published for PB Expedited postage-account questions.
Shipping API Technical Support Email
ClientSupportTechServices@pb.com
Shipping API Sales Email
ShippingAPIBusinessDevelopment@pb.com.
Billing Number
Pitney Bowes does not publish a separate universal billing-only consumer number.
Use:
844-256-6444
and select the appropriate billing or account option.
Supplies Number
U.S. supply questions can begin through:
844-256-6444
with product-specific support available through the account portal.
Toll-Free Number
844-256-6444
Investor Relations Email
investorrelations@pb.com.
Transfer Agent Number
800-648-8170
Transfer agent:
Broadridge Corporate Issuer Solutions.
Transfer Agent Email
shareholder@broadridge.com
Transfer Agent Fax
215-553-5402.
Puerto Rico Customer Service / Technical Support
787-641-9613
787-641-9614
787-641-9616
787-641-9642.
Emergency / After-Hours Number
Pitney Bowes does not publish a general corporate emergency hotline.
Its automated account-support phone system remains available 24/7 at 844-256-6444.
Human Resources Number
Pitney Bowes does not publish one universal public applicant HR number.
Careers:
https://www.pitneybowes.com/us/careers.html
How to Reach a Real Person at Pitney Bowes
For account, mailing, shipping, meter, billing, postage, equipment, or technical issues, call 844-256-6444 Monday through Friday from 8:00 AM to 8:00 PM Eastern Time. Pitney Bowes also provides live chat and a 24/7 virtual assistant through its support platform. Have your business name, account number, product model, serial number, error message, and relevant invoice or shipment information ready.
If you have already worked with a Pitney Bowes representative but have not been able to achieve a resolution, use the company’s Customer Advocate Office escalation channel. This is specifically published for unresolved customer matters.
Pitney Bowes Headquarters & Corporate Office Address
Pitney Bowes’ current global headquarters is:
Pitney Bowes Inc.
27 Waterview Drive
Shelton, CT 06484
United States
Phone: 203-922-4000.
Shelton Global Headquarters
27 Waterview Drive
Shelton, CT 06484
Pitney Bowes’ current corporate website explicitly identifies Shelton as its global headquarters.
Current CEO
Kurt Wolf
He currently serves as:
Chief Executive Officer.
Current Client Scale
Pitney Bowes serves:
600,000+ clients worldwide.
Current U.S. Facility Network
Pitney Bowes operates:
55+ facilities
across the United States.
Fortune 500 Coverage
Pitney Bowes states that it serves:
More than 90% of Fortune 500 companies.
2025 Revenue
Approximately:
$1.9 billion.
2025 EBITDA
Approximately:
$573 million.
Finance Receivables
Approximately:
$1.1 billion.
Mailing Scale
Pitney Bowes states that its presort business processes:
17+ billion pieces of mail annually.
Stock Listing
New York Stock Exchange
Ticker:
PBI.
How to File a Complaint Against Pitney Bowes
Customers may need to complain about billing, shipping, postage, leased equipment, service contracts, supply orders, account access, mail-processing issues, or another Pitney Bowes service. Keep the account number, invoice, meter or equipment serial number, case number, shipping details, and previous communication before escalating.
Step 1: Contact Pitney Bowes Customer Support
Call 844-256-6444 or create a support case through the official Pitney Bowes support site. Explain the issue, provide your account and product information, and ask the representative to document the problem. For technical issues, have the model, serial number, exact error message, and relevant timestamps available.
Step 2: Use the Appropriate Billing, Postage, or Product Team
If the complaint relates to invoices, credits, refunds, postage, lease terms, equipment returns, or supplies, use the specialized support category in the Pitney Bowes portal. Postal-rate problems can also use 800-962-4088. Keep copies of invoices, account statements, contract documents, and service records.
Step 3: Escalate to the Customer Advocate Office
If normal Customer Service does not resolve the issue, use the Pitney Bowes Customer Advocate Office. Pitney Bowes specifically identifies this channel for customers who have already spoken with a representative and remain unable to achieve resolution. Include existing case numbers and a concise history of the issue.
Step 4: Send Formal Written Correspondence to Headquarters
For serious unresolved corporate matters, send written correspondence to Pitney Bowes Inc., 27 Waterview Drive, Shelton, CT 06484. Include the business name, account number, case numbers, relevant invoices or agreements, dates, and requested resolution. Keep copies and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the external route depends on the issue. Postal-service questions may involve USPS, financing disputes may involve relevant financial regulators, business-contract disputes may require contractual remedies, and payment-card issues can involve the card issuer. Public-company shareholder issues should be directed to Investor Relations or Broadridge rather than ordinary Customer Service.
